The Leo Kent Hotel, Tucson, a Tribute Portfolio Hotel

👍

Everyone at the Leo Kent is amazing from the front desk to the bartender and waiters/waitresses Leo Kent takes customer service seriously and everyone is top notch The bed is super comfortable the whole room is just so calming and peaceful. It’s my favorite hotel to stay at every time I’m in Tucson

All the front desk staff I encountered after Chris who was great when I first checked in were in training and my card was charged multiple times, even though my stay was fully paid for in advance!! None of the staff knew how to remedy it and finally after my insistence the general manager was called and he was helpful. However one charge was for $1300 that even he wasn't sure how or why my card was charged? I spent a lot of my stay stressed out calling my credit card company trying to get the charges reversed. When checking out, on my way to the airport a trainee told me my card was declined for a room I had already paid for in FULL on hotels.com. The front desk manager then appeared she acted condescending and wasn't helpful. I finally asked for the general manager again who when he finally arrived from his office let them all know they were mistaken and I could leave for the airport. I would like to say I'd stay here again as the location is great, the restaurant staff lovely, but the issues with the front desk trainees and front desk manager and multiple charges to my card has put me off entirely. No apology from the front desk staff for any of the inconvenience. Too bad.

We arrived very late, the staff was friendly. Bed very comfortable and very clean room and bathroom. Just sorry we were not able to enjoy the other amenities!

It's a gorgeous facility. Didn't have time to spend in the restaurant/bar, but the entire lobby is very classy and well decorated. The room was a little small, but satisfactory with a very comfortable king-sized bed and meticulously cleaned. If there was one thing I was a little put off by it was $39/day for Valet (quite steep for Tucson) and $10/day for wi-fi. At most hotels wi-fi is now included. But all in all, I would stay here again. It's elegant.