McDreams Hotel Mönchengladbach

Really basic hotel but is totally reflected in price. Exactly as ordered and described

This hotel is a scam. They have no one to check you in or help you out. The self-check-in machine didn't have my reservation details, so I wasn't able to check in. When I contacted them on WhatsApp, an AI bot messaged me back saying it couldn't locate my reservation in their system. I ended up booking at another hotel, and they refused to give me my money back. This hotel should be shut down because it is a scam.

I have never used McDreams before and was happy to book with them, despite having some reservations regarding keyless hotels with no staff on site. However, things were very good. The digital key was 'delivered' in plenty of time via the app and it worked well. My room was basic but clean and comfortable and as I was traveling alone it did not matter . The bed was comfortable and the shower room and toilet was fine. The location was good too, near to the local railway station and with shops , cafes etc nearby. My only gripes were the curtains only covered about 70% of the window and I was being harried to check out by the cleaner at around 0915 when check out was 1100. I was due to be going around then anyway but I felt it was not right. Otherwise no problems and I would use again, it was good value.

Room is allright, but it's a digital hotel and that's what I don't like. I like a reception and contact, but for other people that's no problem. Nothing really negative, but not for me.

Good