The Pines Melaka

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.

Spacious and well designed room (we stayed in the executive room). Marvelous views of the river. Good location. Secure car-park.

Staff was very friendly. Free sheltered parking during my stay.

Clean room and friendly staff. The carpark though within the hotel site was too quiet and gives people the feeling of being unsafe, especially with the signage “ park at your own risk”. Suggest the hotel can consider stationing a security guard at the entrance. Otherwise, the stay was satisfactory and value for money,

Lovely pool with a view of the town and the hotel was next to the river so great to have that walkway there. Good off street parking also.

Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.

I recently stayed at The Pines Melaka for 4 days and 3 nights. The hotel is conveniently located just a short drive to and from Jonker Street, making it easy to explore the area. We stayed on the 27th floor, and our room offered a beautiful view. However, we were woken up at 5/6 am each morning by the loud chanting from the nearby mosque, which was quite disruptive. The bathroom in our room was very spacious and included a bathtub, which was a nice touch. Although the room was decent, it wasn't the cleanest for a 4-star hotel. Nevertheless, all the basic necessities were provided and free parking available.

Liked the location, nice walk along river to city centre. Room very clean, staff very helpful Would stay again.

The hotel does not have fancy furnishings and the junior suite has a very small bathroom. The shower cubicle was leaking water onto the outside floor, making the bath mat wet. We think it is either the grout or the glass seal that lets water seep out. What we like is that the place is clean and the housekeeping staff do a good job, cleaning the rooms.

Bathroom layout was terrible. Mold and mildew seen in shower. Definitely due for renovation.

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup

Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.

Very clean room

床很大，但支撐不夠好，旁邊一有動靜就能明顯感覺。 飯店算新，週遭也算乾淨，還是值得推薦的。

Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.

I recently stayed at The Pines Melaka for 4 days and 3 nights. The hotel is conveniently located just a short drive to and from Jonker Street, making it easy to explore the area. We stayed on the 27th floor, and our room offered a beautiful view. However, we were woken up at 5/6 am each morning by the loud chanting from the nearby mosque, which was quite disruptive. The bathroom in our room was very spacious and included a bathtub, which was a nice touch. Although the room was decent, it wasn't the cleanest for a 4-star hotel. Nevertheless, all the basic necessities were provided and free parking available.

Convenient, near some of favourite food places. However, one of rooms 1803 had some ants and weak water pressure. Another room 2813 had to have the aircon reset because not cold at all

Nice rooms with a balcony. Old tv’s and in many days no hot water

The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up

The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.

Good hotel, no smart TV. Spacious rooms and just a few steps from the river.

Spacious and well designed room (we stayed in the executive room). Marvelous views of the river. Good location. Secure car-park.

Spacious room with sofa bed can accommodate 4 of us.

Very spacious room and comfy bed, but room sound proofing is poor as noises from nearby rooms can easily be heard. Location not close to many eatery places.

Staff not friendly

Liked the location, nice walk along river to city centre. Room very clean, staff very helpful Would stay again.

Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.

I thought it would be a good place to stay because it is city center but unfortunately I had to change my mind when housekeeping came in without my permission. All my things were out and I was horrified when I got to know. The worst is that They were not sorry about it. Never again

I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans. It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting. My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing. Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel.

The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.

Nous avons été bien accueillis. C'est propre et la nourriture est excellente.

Staff and services are excellent. Would come Back again

Staff was very friendly. Free sheltered parking during my stay.

Good service, friendly staff

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.

Nice hotel, next to the river

I recently stayed at The Pines Melaka for 4 days and 3 nights. The hotel is conveniently located just a short drive to and from Jonker Street, making it easy to explore the area. We stayed on the 27th floor, and our room offered a beautiful view. However, we were woken up at 5/6 am each morning by the loud chanting from the nearby mosque, which was quite disruptive. The bathroom in our room was very spacious and included a bathtub, which was a nice touch. Although the room was decent, it wasn't the cleanest for a 4-star hotel. Nevertheless, all the basic necessities were provided and free parking available.

I always stay in The Pines wherever I visit Malacca. I like the quiet location and also walking distance to nearby attractions. Reception is friendly. Clean room and ample parking space.

Nice location

Nice location and safe place

Very spacious room and comfy bed, but room sound proofing is poor as noises from nearby rooms can easily be heard. Location not close to many eatery places.

Location is convenient for going any where else in Malacca

strategically location

Lovely pool with a view of the town and the hotel was next to the river so great to have that walkway there. Good off street parking also.

Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.

I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

The buffet breakfast needs to be improved.

The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.

I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.

The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.

Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.

Overall the hotel room is good and comfortable. Only the breakfast (no much choice and even egg selection also limited) and restaurant staff service need to improve too.

New facilities and clean. Nice view and easy access to river walk. breakfast varieties are quite limited but ok. Just the scramble egg quality are poor, more likely to watery scrambled egg...hope to buck up

Nous avons été bien accueillis. C'est propre et la nourriture est excellente.