Infinity Tower Suites

old and rundown. needs renovation especially elevator.

Nice big two room apartment. Toilet was broken, just hot water for two minutes, then cold. Breakfast was at the restaurant next door which was according to themselves s healty semi vegan alternative, and of course the breakfast was really bad. Not for westerners but filipinos probably like it...

What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms

The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work. Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.

The following are the pointers on why you should avoid this hotel: 1) Upon arriving early, I did requested an early check in if possible however the receptionist mentioned that check in could only be done at 3pm therefore I wandered around the area until 1.30pm to reach back to the hotel. At the hotel I waited at the lobby sofa area as I’m still early but to my surprise is that there were two travellers able to check in with ease. Once the travellers checked in, the receptionist reluctantly told me that they can help me to do the check in. 2) Once they processed the check in, they told me that at my floor level 30. The lift up & down button is spoilt therefore will need to call the receptionist from the hotel room in order to go down which is really a hassle. 3) In the hotel room, I’m shocked to see that there were only 1 bathing towel (even though I booked the room for 2 pax) with no floor mat which is a slip trip fall hazard, not only that all this were not available. The hotel room fridge was not in too & the receptionist confirmed that it’s a false advertisement as shown in the Expedia apps. By the way, the room that I booked was a deluxe room. It was such a bad experience that I checked out on the day (at evening time) that I checked in. To Expedia, do kindly look into this seriously to advertise what is the actual services that the hotel can provide

Staff were great, but hotel was a little run down. Just showing age. But had a great bed and great blackout curtains. Aircon worked in the bedroom buy not the living room. I didnt ask them to fix is because frankly, I dont believe its possible to fix very easily and it wasnt very important to me. Also, the place was full of cockroaches. Like one night I had to kill 6 or 7 cockroaches. It was absolutely infested with cockroaches, the cleaning staff spray, but they were just unbeatable. I bought my own spray and I would just cover the bathroom and kitchen area in roach spray, and that reduced them to a point where I had to kill only 2 or 3 per day. Don't stay here if you dislike cockroaches.

Carpet should be replaced. Tv should work.Thats all.

The room is specious and comfortable. Staff members are friendly. One problem was the elevator. I stayed on the 17th floor. The button to call the elevator to go down didn't work. People on the floor had to push button for going up. If you were lucky, no one was on it and you could smoothly go down. If you were not, you needed to go up with them. After they got off, you could finally go down, which was quite annoying. However, I enjoyed my stay. I'll definitely book this hotel again when I visit Makati.

The property is very old.

2 elevators but only one elevator worked but didnt go to 30th floor when called,had to go down to 28th floor to get elevator to lobby..if they knew this was a problem why put visitors on the 30th floor?..asked for compensation of free breakfast but of course they wouldnt buy...BEDBUGS!!!..Im covered in bites...no fridge in room..no coffee/tea/kettle like most hotels around the world..no glasses..had to ask for hand/face towels..only had large bath towels..no ice in the building..airport transfer is 1600 pesos..taxi is less than 1/2 that..AND the sheets got soiled but got charged 1800 pesos for laundry...this hotel does not care about you..find another hotel there are lots in the area.infinity towers can kiss my A**.SCREW YOU!

It’s kind of decent, but the cleanliness is not that great, there are small roaches roaming around the room, most likely because it’s an old building?

I really liked the location of this property as it was close to where I needed to be. It also has a restaurant which was a plus. However the hotel rooms could use a bit of cleaning. My first room gave me a nasty headache as it smelled musty. My second room the shower room needed to be scrubbed it was gross. And the whole room smelled like Clorox. But I loved the front desk clerks they were very very accommodating and tried to meet my needs at the hotel.

Spacious rooms. Clean and Comfortable. Close to bars and restaurants.

What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms

Accessibility to restaurants and malls. Although the unit was big, the bathroom is a mess. The shower area is moldy which I pointed out to the cleaning crew. One huge problem: cockroaches- they’re everywhere. Don’t turn the lights off. If you do, that’s when they all come out. I told the cleaning crew and front desk about it and they basically said that they cut back on pest control services. So moving to anothe room and different floor won’t solve it. I will not stay here again and will not recommend to anyone.

The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work. Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.

Hotel suite we booked was spacious and a breath of fresh air compared to the cramped rooms we've been booking for around the same price point. Overall a pleasant experience however I feel it was lacking in just a couple of amenities and cleanliness which would've taken it from a 4/5 to a 5/5. By far my biggest issue was the dead roach found right behind the front door after coming into the room. I don't think it was an infestation as I did look around for any other signs of life and was unsuccessful. Overall a pleasant stay 8/10 for sure if you have a family the suites are spacious and inviting.

Comfortable, clean no complaints.

Staff were great, but hotel was a little run down. Just showing age. But had a great bed and great blackout curtains. Aircon worked in the bedroom buy not the living room. I didnt ask them to fix is because frankly, I dont believe its possible to fix very easily and it wasnt very important to me. Also, the place was full of cockroaches. Like one night I had to kill 6 or 7 cockroaches. It was absolutely infested with cockroaches, the cleaning staff spray, but they were just unbeatable. I bought my own spray and I would just cover the bathroom and kitchen area in roach spray, and that reduced them to a point where I had to kill only 2 or 3 per day. Don't stay here if you dislike cockroaches.

2 elevators but only one elevator worked but didnt go to 30th floor when called,had to go down to 28th floor to get elevator to lobby..if they knew this was a problem why put visitors on the 30th floor?..asked for compensation of free breakfast but of course they wouldnt buy...BEDBUGS!!!..Im covered in bites...no fridge in room..no coffee/tea/kettle like most hotels around the world..no glasses..had to ask for hand/face towels..only had large bath towels..no ice in the building..airport transfer is 1600 pesos..taxi is less than 1/2 that..AND the sheets got soiled but got charged 1800 pesos for laundry...this hotel does not care about you..find another hotel there are lots in the area.infinity towers can kiss my A**.SCREW YOU!

Spacious rooms. Clean and Comfortable. Close to bars and restaurants.

A pretty poor stay. The room was dreadful. An AC that blew directly into the bed and could not be controlled, a constant green flashing light that lit up the room every half second, an uncomfortable will very limited bedding. WiFi required constant reconnection. Not good if you are there in business. Booked for 6 nights but checked out after the first night. Staff didn’t care.

What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms

Hotel suite we booked was spacious and a breath of fresh air compared to the cramped rooms we've been booking for around the same price point. Overall a pleasant experience however I feel it was lacking in just a couple of amenities and cleanliness which would've taken it from a 4/5 to a 5/5. By far my biggest issue was the dead roach found right behind the front door after coming into the room. I don't think it was an infestation as I did look around for any other signs of life and was unsuccessful. Overall a pleasant stay 8/10 for sure if you have a family the suites are spacious and inviting.

Wonderfully spacious rooms. The King Studio came with a tub and shower, a kitchenette including plates, silverware, glasses, microwave, electric burner, and a electric tea kettle. Great location and affordable. I will definitely come back.

Staff were great, but hotel was a little run down. Just showing age. But had a great bed and great blackout curtains. Aircon worked in the bedroom buy not the living room. I didnt ask them to fix is because frankly, I dont believe its possible to fix very easily and it wasnt very important to me. Also, the place was full of cockroaches. Like one night I had to kill 6 or 7 cockroaches. It was absolutely infested with cockroaches, the cleaning staff spray, but they were just unbeatable. I bought my own spray and I would just cover the bathroom and kitchen area in roach spray, and that reduced them to a point where I had to kill only 2 or 3 per day. Don't stay here if you dislike cockroaches.

The suites are spacious and the staff are accommodating and friendly. Will definitely stay again

Carpet should be replaced. Tv should work.Thats all.

Good room for price!

The room is specious and comfortable. Staff members are friendly. One problem was the elevator. I stayed on the 17th floor. The button to call the elevator to go down didn't work. People on the floor had to push button for going up. If you were lucky, no one was on it and you could smoothly go down. If you were not, you needed to go up with them. After they got off, you could finally go down, which was quite annoying. However, I enjoyed my stay. I'll definitely book this hotel again when I visit Makati.

A pretty poor stay. The room was dreadful. An AC that blew directly into the bed and could not be controlled, a constant green flashing light that lit up the room every half second, an uncomfortable will very limited bedding. WiFi required constant reconnection. Not good if you are there in business. Booked for 6 nights but checked out after the first night. Staff didn’t care.

The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work. Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.

Comfortable hotel in the heart of Makati. Welcoming and helpful staff.

Love the front desk people. They were awesome, especially the door guys. They were very attentive and answered a lot of my questions. There was not too much to be unhappy about. It's a great place. Will stay there again

The suites are spacious and the staff are accommodating and friendly. Will definitely stay again

Are they perfect? no, but who is? The staff was amazing. If something wasn/t right (hot water), they reset it to work just fine quickly. They cleaned the suite daily with a smile, and everyone gave a welcome home feeling. If we were gone and they cleaned they turned off AC... Small inconvenience, but i understand caring about environment and applaud them. Now the bathroom could use a remodel, but overall a clean, bug free place to stay, with a warm caring can-do staff. I would stay here again in a heartbeat. 24hr/7day doorman and locked lobby for security, and an incredible whole food organic restaurant adjoined to the hotel.

The staff were fantastic! Especially the women at the front desk! They helped me a great deal on my transportation, and all other needs. Always with a smile, very courteous, and very efficient!!! Because of all of them, i would definitely return! Excellent service

Awesome service

空港まで迎えに来てもらえるようにホテルとメールのやり取りをしていたのですが、当日迎えに来てくれず、本当に困りました。 その件を伝えても悪びれず様子もなく、「運転手、来なかったのー。」みたいな感じでした。 また、トランクを持って出かけ、帰ってきた時に、「新しい人が泊まるなら追加で払うように。」と言われました。 誰も新しくないので、「最初から泊まっていた。」と伝えると、「確認する。」と言われ、確認後、「thank you」としか言われず••• 「謝って」と言ったら、謝りました。 とにかく、散々なホテルだったので 2度と泊まりません。

The room is specious and comfortable. Staff members are friendly. One problem was the elevator. I stayed on the 17th floor. The button to call the elevator to go down didn't work. People on the floor had to push button for going up. If you were lucky, no one was on it and you could smoothly go down. If you were not, you needed to go up with them. After they got off, you could finally go down, which was quite annoying. However, I enjoyed my stay. I'll definitely book this hotel again when I visit Makati.

I really liked the location of this property as it was close to where I needed to be. It also has a restaurant which was a plus. However the hotel rooms could use a bit of cleaning. My first room gave me a nasty headache as it smelled musty. My second room the shower room needed to be scrubbed it was gross. And the whole room smelled like Clorox. But I loved the front desk clerks they were very very accommodating and tried to meet my needs at the hotel.

Spacious rooms. Clean and Comfortable. Close to bars and restaurants.

Accessibility to restaurants and malls. Although the unit was big, the bathroom is a mess. The shower area is moldy which I pointed out to the cleaning crew. One huge problem: cockroaches- they’re everywhere. Don’t turn the lights off. If you do, that’s when they all come out. I told the cleaning crew and front desk about it and they basically said that they cut back on pest control services. So moving to anothe room and different floor won’t solve it. I will not stay here again and will not recommend to anyone.

CBD location makes shopping and dining conveniently accessible.

Great spot

Comfortable hotel in the heart of Makati. Welcoming and helpful staff.

Wonderfully spacious rooms. The King Studio came with a tub and shower, a kitchenette including plates, silverware, glasses, microwave, electric burner, and a electric tea kettle. Great location and affordable. I will definitely come back.

Liked the location.. Didn't liked some domestic staff attitude.. Improper dealings with customer. Needs proper domestic trainning

I really liked the location of this property as it was close to where I needed to be. It also has a restaurant which was a plus. However the hotel rooms could use a bit of cleaning. My first room gave me a nasty headache as it smelled musty. My second room the shower room needed to be scrubbed it was gross. And the whole room smelled like Clorox. But I loved the front desk clerks they were very very accommodating and tried to meet my needs at the hotel.

Nice big two room apartment. Toilet was broken, just hot water for two minutes, then cold. Breakfast was at the restaurant next door which was according to themselves s healty semi vegan alternative, and of course the breakfast was really bad. Not for westerners but filipinos probably like it...

What state is infinity hotel for five days in that time I thought the restaurant/coffee shop was excellent. I thought the service I’m room service for cleaning of the rams was very poor. At anyone time. They could’ve been up to 9 staff behind the front counter, and no one knew what was going on, very very poor, they obviously need a senior person to kick them in the shape. Just because you have eight young ladies behind the counter, all of them on their phones another them, knowing what problems there are absolutely me up, amazed me, at the same time I was into different rooms both times. The toilets didn’t work correctly. It was near impossible to flush the toilets , the linen was basically worn out, and quite often after room service. They would even forget the towels or put in one towel only. And as for only having one lift working, why question is will it stay like that for the rest of the buildings life,? I was actually intrigued, you come to this hotel nice for you lots of staff, but the rooms weren’t really clean and as for the inside of the Lift floor look like it never been cleaned and everyone’s using a lift. Why can’t it be clean properly ? It is just a typical Philippines hotel manpower coming out everywhere, but not being utilised. Obviously management needs to have a good hard look or maybe a different nationality of management needs to be put in place someone with some serious experience. Finally i Would stay there again, mainly because the size of the rooms

The room was not clean. Requests to more towels was only met after a lot of arguing. You need to call the lobby for them to send the lift up because the button or something does not work. Breakfast is advertised as available but there is none. This hotel is too expensive for what they are offering. I have had way better for much less here in the Philippines.

Are they perfect? no, but who is? The staff was amazing. If something wasn/t right (hot water), they reset it to work just fine quickly. They cleaned the suite daily with a smile, and everyone gave a welcome home feeling. If we were gone and they cleaned they turned off AC... Small inconvenience, but i understand caring about environment and applaud them. Now the bathroom could use a remodel, but overall a clean, bug free place to stay, with a warm caring can-do staff. I would stay here again in a heartbeat. 24hr/7day doorman and locked lobby for security, and an incredible whole food organic restaurant adjoined to the hotel.