The Max Hotel Sandton

Rooms were clean and staff was very good

Great staff, helpful with transfers, secure feeling

We loved our stay in Johannesburg. The location was within walking distance of a grocery store and several restaurants. When we had an issue with our stove, the staff quickly responded with a replacement. We did have someone (who was possibly intoxicated?) try to get into our apartment at night while we were staying there, which was startling. We called the front desk and they said they would look into it. Staff was concerned with the safety around the building at night and one of their security staff walked with us to the neighborhood grocery store the first evening, which was very kind.

We had to practically bed for clean towels. Everyday when they did bring them, they were still wet. The staff came across as being nice, but the cleanliness, willingness to provide good customer service was absent in all areas. I have to check out of the hotel two days early and they refused to give me a refund. Hence for reasons of laziness, subpar customer service and refusal to give me a refund, I rate them a 2 overall.

Stay was great, the kids loved the pool area.