華盛頓特區國家廣場凱悅嘉軒酒店

While the room was pretty standard and clean, the entrance is very awkward as the lobby is on the third floor. The elevators were extremely slow and I had to wait 15 min to check in, them an additional 10 to get to my room. The parking was filled prior to check in so we had to park in a garage several blocks away which ultimately was half the price but inconvenient with lugging bags and kids.

Super crappmed hotel, dirty pool, inaccurate drink prices, super slow elevators.

The parking was so expensive $55 plus tax, $64.90 per night!!! Pleased with the food and room

The staff were especially polite and helpful. The room was spacious. But only 3 elevators and 4 luggage carts for 12 floors. No room in the hallway to maneuver a luggage cart past a cleaning cart. Chaotic breakfast set up. Mediocre food options.

Great location for seeing museums and landmarks near the National Mall. Its about a 10 minute walk to the Air and Space museum and the Circulator bus. Clean hotel room and common spaces. It is quite close to the highway so traffic noise could be loud at night. Free breakfast that was standard fare, and busy on weekend mornings. It's a bit dated in color palette and decor, but we were out seeing things. Nice rooftop bar for a sunset drink. I appreciated that they will store you bags before check in or after check out.

Clean, excellent management, excellent staff, excellent service. Only parking fee was outrageous.

The elevators were very slow! Think one might have been broken?

Food was good…bed was good…pool water was COLD!

Nice clean hotel rooms, good warm and cold breakfast options. Staff is wonderful. Fancy rooftop bar, bit expensive though. Convenient location to explore all major DC attractions.

Walkable area, couldn’t use the pool area

The only parking available is valet at over $50.00 for 1 night. Public areas of the hotel were hot and humid. Breakfast was so so (not presented very well), the area was extremely crowded & the staff clearly unhappy. The room (bathroom) wasn't very clean. Probably wouldn't stay here again.

The cleaning person threw clean towels on the floor in the shower, which I find disgusting since there was a place to put the towels high and clean. The kitchen dishes were dirty with food stuck on spoons and forks. The dishes that were there were in the same place, she didn't take the time to wash anything. My room was 912 and yesterday, January 21st, was the last day we were there. I pay a lot for this room for the bad cleaning person.

The breakfast was very good. There are wide variety options, and that alone made it worth the price. The room was also very clean.

Clean and spacious room, quick check-in, nice staff

Found dirty hairbrush and dried blood in room. Firehouse underneath pool deck etc

Very nice room. Pretty clean except there was someone’s garbage in the under desk bin & the bathroom bin lid is rusty/tarnished. Otherwise the staff has been extremely kind, helpful, and efficient. The room is comfortable and clean. Would stay here again.

Great location closer to the National Mall. Hotel is very clean. Bed was super comfortable.

The staff was friendly and the they cleaned the room very well. I liked the breakfast was really good as well. The location was great not far from the national Mall.

Where do I begin…the room we first got had a broken fridge. There was a tech in the room till 11pm. Finally they put us in a new room. This one was dirty. The bathroom was literally dirty with the mirror peeling off, light switch not attached to the wall. It’s just dirty. The parking was full, so we had to park far. Oh my goodness, the pool is another story! The pool is not as pictured. Don’t be fooled. And pay attention to the hours: 10am-8pm! In DC! The pool is disgustingly dirty. There were no towels when we got there at 6pm one night. I went asked for more towels. No, never got them. They didn’t restock till morning before the pool opened. My family would not go in the pool. It’s tiny and dirty. The staff is kit friendly or understanding . You’re just another ant that comes to sleep and leave. There is just no care. Oh. And the elevator… there was a guy stuck in it! They said it would be fixed . We were there four days. No, it didn’t get fixed.

Spotless room, easy check in, very courteous staff. Great hotel.

It was a good location but that’s the best thing about it. We paid extra for a high floor room with a city view and wound up basically over the loud interstate and fire department. Be sure to ask for a quiet room. Confusing with lobby on 3rd floor but exit and garage on floor 1. No security that we saw, homeless people sleeping on the entryway couch. Breakfast standard. Room standard. High charge for parking, half the price a block away.

Great location; friendly staff; good breakfast; water pressure was horrid.

The wifi was really bad

check-in was easy and they provided us with a room very early, even though we were only looking for a bag-check. the rooms were clean, but they can use some updating. our bathroom door wouldnt shut all the way and one dresser drawer always slid out, which isnt a big deal unless you run into it going to the bathroom in the dark...

Good location, great breakfast but there is a lot of road noise from the interstate. Also there is a fire station under the hotel so sirens when they go out on a call.

It was ok, air conditioner worked so loud was very difficult to sleep.

The bathroom doors!! They were glass!! Wouldn’t have been AS Bad if there was only one, but the bedroom had a glass door too into the same bathroom!! Bright light makes it impossible to sleep if anyone uses the bathroom!! Made it SUPER LOUD ECHO TOO! Terrible design!

Hotel room is spacious and breakfast is very good.

Overall - the location could t have been better for what we wanted to do - visit museums and sightsee. However, I had successfully gone 20 years without my husband ever seeing me sit on a toilet until we stayed here. The translucent bathroom doors left ZERO to the imagination and VERY LITTLE privacy in the room as the only mirror is hung directly across from it. We felt more comfortable going to the bathroom in the lobby than we did in our own room. I couldn’t imagine sharing a room with friends!

Bed was comfortable but my brother in law slept in the pull out couch which was very uncomfortable-you could basically feel the springs. Shower was hot.

Staff was exceptional.

The location and the room were great, not inexpensive but very good. What really soured me on the stay was we were leaving early to catch a plane. I spoke with the hotel staff the night before about arranging a cab for 4 am. They said just call them and they would take care of it. We tried and no answer . When we sent down to the desk no one was there, answered the phone, and we were scrambling to get an UBER so as not to miss the flight. Don't say someone is available 24/7 if in fact they are not.

Hôtel was well located for the mall but some distance from any dining options/cafés. Reception was on the 3rd floor with bedrooms upto the 12th and there was often a queue for the lifts/thé lift would often be full. The dining area for breakfast struggles to accommodate the number of guests with traffic light signs in the lifts advising going for breakfast early. Our welcome from reception was lacklustre with no advice given about the need to scan your roomcard for the lifts/stairwells. On arrival after a long wait for the lifts our party split up to ascend to our room. We had no idea we needed roomkeys to exit the lifts/stairs and so my husband ended up stranded in the stairwell having climbed 9floors with no option other than to return to level 1…. we should have been told of this when checking in. Our stay was fine but we wouldn’t rush to return and the night at a holiday inn the following night was 100x better

The hotel is in a prime location for touring DC! The overall comfort level was superb, however the customer service after 4pm could be more friendly. We called the front dest for an extra set of towels and blankets since there was a setup for 2, but we are a family of 4. After two hours we had to call again, which was nearly midnight to receive the items. Breakfast buffet & staffing was excellent though!

The bar staff was amazing. The reception staff was friendly but not at all helpful.

The staff was very accommodating from the valet service to the front desk both on check in and then on check out. Zero complaints!

Very clean and incredibly convenient, safe location. Breakfast was more than adequate. My only gripe is that I called and spoke to a front desk agent about early check-in that morning, and I received it an email notification at 12 PM that it was available. However, when I arrived they required a $50 fee to do so (for 2 hours). Since it wasn't mentioned when I spoke to the agent it was a little disappointing to hear upon check-in, and seems excessive for 2 hours for a room that was already available.

#1. The women working the front desk are all insanely rude! #2. EVERYONE refused to tell us where the ice machine was, would just hand us cups of ice. #3. The hotel is directly above a fire station, LOUD noises all night. #4. The pool is DISGUSTING! #5. Our room was NEVER cleaned, had to call 3 times for them to take trash out of our room. #6. Homeless people coming in and out of the lobby constantly, we witnessed a lady STEAL items from a family while they were unloading their car, and then run off. Location was great, but other than that, I will NEVER stay at another Hyatt again after this stay! Just YUCK! Stay far away from this place!!

The staff at this hotel were amazingly nice, attentive, and polite.

The garage was full when we arrived all the way from NY. Then we had to walk over a mile to park. Annoying. The restaurants leave a lot to be desired. Front desk staff was seemingly nice, but when the young lady leaned on her elbow, held her head and shook her head at me in front of my face because she could not find my reservation, I was done but I smiled through it!! RUDE!!!

Great location for seeing all the capitol hill sites and walkable to the Wharf Marina. We had an oversized SUV with camping equipment and had to park far away from the hotel near the wharf which was about 15-20 minute walk. The hotel gets quite busy but check-in was smooth.

Great hotel and excellent location

Great location and close to Metro stations. Breakfast good but crowded. Several blocks to Wharf for dining options.

This hotel is in a great location and close to two Metro stations, near the amazing waterfront and close to the National Mall and all the sites. I highly recommend this hotel.

very close to mall and convenient to view all the museums and monuments. not very convenient for dining out of the hotel.

We liked this hotel, it's located close to the Mall and easy to walk to main attractions. Rooms that are close to the highway could be noisy, but staff solved this problem and upgraded us to a better room, so we are happy overall. Not a lot of food options in the area, so plan your meals in advance.

It was convenient in getting to air & space museum and the capital. No restaurants in area the closest is 15 minute walk at The Walrf area which I highly recommend. Hotel breakfast okay very crowded. Small gym. Expensive parking. Room view of highway

Our hotel was in a great location! We were very close to the Museum of the Bible and about a half hour walk to the baseball game! The next day we walked to the National mall!

Lack of food or snacks after 10 pm was disappointing since there was nothing close by.

The location is in the middle of almost all the attractions. The room was kept clean and all the staff were friendly and courteous.

The staff were especially polite and helpful. The room was spacious. But only 3 elevators and 4 luggage carts for 12 floors. No room in the hallway to maneuver a luggage cart past a cleaning cart. Chaotic breakfast set up. Mediocre food options.

The hotel is in good condition and the room was comfortable. However, it was full, so the breakfast was incredibly crowded and there were no place to sit. Having to queue to get a plate and then select your breakfast wasn't the best experience. However, the room was ok and we all had a good night sleep.

The 7 to 9 breakfast should be extended. It became quite crowded on the days that we were there, ran out of certain food or their required to stop serving. Also, the rooftop only at one server which became quite congested.

Rooms clean and spacious. Breakfast was very good and the pool refreshing. Staff was on point.

Great location. We have stayed there many times and have always been impressed by the breakfast buffet and coffee in the main area. We found the food to be lacking in flavor and very messy. It was short staffed as well.

Great location between the wharf (restaurants) and the national mall. The breakfast was amazing. Kids loved it too

The hotel was walking distance from most of the monuments, museums and the Wharf. Unfortunately, in the 3 days that we stayed the room got cleaned just once. The breakfast was impossibly crowded, it took about an hour to get a table and do the line. The pool was very small and crowded as well. I think they don’t have the room and staff for all the guests they take.

Breakfast options are amazing, and having an espresso machine makes it even better.

The hotel was clean and staff friendly and had many recommendations on where to eat and places to visit. They are based in an area where you can walk to almost any sight, which I did, and felt safe going out early in the morning and returning late at night. The in house restaurant The Placery for dinner was disappointing, especially for the prices. The service/bar tender was always on her cell phone, although she tried to hide it under the shoulder of her shirt. My food was alway cold when served and usually over cooked. There is no small gift shop or place to buy necessities and when I needed something for a headache I was sent to another hotel lobby to get buy some.

The breakfast buffet was the best we ever experienced. The room was clean. Staff was friendly. I gave a 4/5 because check in is at 3:00 and when we arrived at 4:30 the room wasn’t ready and we had to wait