Name: Sheraton Grand Jakarta Gandaria City Hotel
Address: Jl. Sultan Iskandar Muda, Jakarta, ID
Price range: 152 $US–212 $US per night
Rating: 8.98

Ce qu'en disent des voyageurs

À l'hôtel Sheraton Grand Jakarta Gandaria City, les voyageurs apprécient l'emplacement pratique, directement relié à un centre commercial, et notamment le personnel particulièrement aimable et serviable. La plupart trouvent les chambres confortables et les séjours agréables, bien que certains signalent des nuisances sonores et quelques lacunes occasionnelles au niveau du service ou du ménage.

Le petit-déjeuner est largement apprécié pour sa variété et son goût, bien que l'affluence aux heures de pointe et un avis mentionnant une qualité médiocre apparaissent. Les installations sont louées pour une excellente salle de sport, des animations agréables au bar et des soins spa mémorables, mais un client a signalé un thérapeute peu professionnel, d'autres ont noté des prix élevés au spa et un autre a trouvé la piscine petite. En cas de problème, le personnel s'est généralement montré réactif et accommodant, des réparations rapides à une assistance diététique spéciale en passant par des attentions particulières. Cet hôtel convient particulièrement aux voyageurs qui privilégient le confort et les équipements et qui peuvent tolérer un peu de bruit urbain et des périodes d'affluence.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients soulignent une excellente salle de sport et des animations agréables au bar du hall; plusieurs ont apprécié le spa, bien qu'un client ait signalé un thérapeute peu professionnel, certains ont trouvé les prix élevés, et un autre a noté une petite piscine.

Avis de voyageur à ce sujet

10

clive

5 sept. 2023

·

A séjourné 1 nuit

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure

10

Yohanes

31 janv. 2023

·

A séjourné 1 nuit

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!

8

JONGGUN

10 nov. 2023

·

A séjourné 10 nuits

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

10

Kozo

30 juin 2025

·

A séjourné 4 nuits

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

10

HYUN WOOK

27 janv. 2024

·

A séjourné 5 nuits

직원들이 친절하고 조식이 좋았습니다. 그리고 로비층에 있는 bar 의 밴드도 훌륭했어요.

6

Wati

20 févr. 2026

·

A séjourné 3 nuits

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

10

MICHAEL

29 mai 2025

·

A séjourné 3 nuits

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreuses critiques décrivent des chambres propres, mais des signalements de lacunes en matière de ménage apparaissent, notamment un nettoyage tardif et un cas grave de literie et de salle de bain sales.

Avis de voyageur à ce sujet

10

David

19 févr. 2024

·

A séjourné 3 nuits

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

10

Tay

24 août 2025

·

A séjourné 2 nuits

Room is comfortable and clean and being connected to mall helps make a lot of things easier

10

Severine

18 févr. 2026

·

A séjourné 3 nuits

Excellent accueil comme à chaque fois, chambre propre et spacieuse

8

JONGGUN

10 nov. 2023

·

A séjourné 10 nuits

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

10

William

31 oct. 2025

·

A séjourné 2 nuits

Clean room

4

Edward

14 août 2023

·

A séjourné 1 nuit

Mengecewakan. Hotel sekelas Sheraton,terdapat “semacam bulu kemaluan” diatas kasur. Kamar mandi ada rambut panjang. Kesimpulan, kasur tidak dibersihkan/tidak diganti setelah tamu sebelumnya. Untuk sarapan, tidak recommended. Rasa sangat rata. Beberapa daging tidak lagi fresh. Roti rada apek. Sorry to say, I will not recommend this hotel to visit except no choise

8

Jeremy

2 sept. 2022

·

A séjourné 2 nuits

Stay was ok, however was disappointed by how late my room was cleaned up. The houskeeping only came at around 4pm in the afternoon, after I came back to my room from my morning meetings outside of the hotel.

8

Katsuhisa

2 juil. 2022

·

A séjourné 1 nuit

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

10

Aislinn

29 oct. 2024

·

A séjourné 3 nuits

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont confortables et souvent spacieuses, avec des lits et des meubles de qualité ; cependant, plusieurs clients ont signalé des appels à la prière matinaux de la mosquée et le bruit de la rue affectant leur sommeil.

Avis de voyageur à ce sujet

10

David

19 févr. 2024

·

A séjourné 3 nuits

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

10

Tay

24 août 2025

·

A séjourné 2 nuits

Room is comfortable and clean and being connected to mall helps make a lot of things easier

10

Yohanes

31 janv. 2023

·

A séjourné 1 nuit

As expected from sheraton hotels, the beds are great and even the hotel has the best amenities in the room! On top of that, this is grand sheraton. I havent seen many of sheraton grand in the world but it happened to be in Jakarta, so here’s my ticket for luxury weekend! The hotel also has great facilities for family staycation. I wish i can bring my family on my next stay at The Sheraton Grand Gandaria City!

10

Severine

18 févr. 2026

·

A séjourné 3 nuits

Excellent accueil comme à chaque fois, chambre propre et spacieuse

10

Brian

22 août 2023

·

A séjourné 3 nuits

Excellent rooms and outstanding service. Hotel staff are a credit to their industry

6

jung hwan

8 mars 2024

·

A séjourné 1 nuit

롯데마트와 식당몰이 있어 인프라 굿. 친절하고 깨긋해서 좋지만 다만 새벽에 이슬람사원이 근처에 있어 많이 시끄럽습니다. 새벽4시 당신은 잠에서 깰겁니다.

10

Foo

12 janv. 2023

·

A séjourné 1 nuit

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.

6

Chien liang

11 juil. 2022

·

A séjourné 1 nuit

飯店位於mall裡面，相當方便不錯，逛街吃飯很多選擇，但到了晚上，祈禱的喇叭聲還真是誇張，足足聽了一個多小時，最糟糕的是，摩托車汽車呼嘯的聲音，讓在18樓的我，還能聲立其境，女兒住另一側房間也是，結果問朋友住8樓的他們，更誇張，跟飯店要了耳塞，看來這個問題是老問題了，唉，真是浪費五星飯店的星星了，重點是價格還很貴，下回不會來住了，寧可坐一個小時多的車回家睡，還比較可以安靜睡覺，哈哈哈

8

Katsuhisa

2 juil. 2022

·

A séjourné 1 nuit

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

10

Aislinn

29 oct. 2024

·

A séjourné 3 nuits

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour son amabilité, son attention et son sens de l'hospitalité, le personnel se souvenant des noms, répondant aux demandes et réagissant rapidement aux problèmes. Quelques problèmes sont survenus, notamment une porte de chambre laissée ouverte et un thérapeute spa en toussant.

Avis de voyageur à ce sujet

10

David

19 févr. 2024

·

A séjourné 3 nuits

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

10

clive

5 sept. 2023

·

A séjourné 1 nuit

This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure

10

Dominik

27 août 2023

·

A séjourné 3 nuits

The staff was amazing and very obliging (accomodating) to my family and myself. I travel a lot, but I have not often experienced this cordiality and service.

10

clive

28 août 2023

·

A séjourné 1 nuit

I have stayed in 100s of hotels over 30 Years of travel and many feel the same however this Sheraton is remarkable - every single interaction is kind and positive the staff go out of their way to help - from remembering my name as I leave the breakfast room, to cooking special food for my autistic son who has.a restricted diet to leaving personalised notes From room cleaning . Incredible levels of service

10

Severine

18 févr. 2026

·

A séjourné 3 nuits

Excellent accueil comme à chaque fois, chambre propre et spacieuse

10

Kozo

30 juin 2025

·

A séjourné 4 nuits

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

10

Akiko

18 mars 2024

·

A séjourné 2 nuits

スタッフがみんな笑顔が素敵で親しみやすく好印象でした。日本人が少ないからなのか、名前を覚えて、度々声をかけてくれたり、親切で素晴らしかったです。

6

Wati

20 févr. 2026

·

A séjourné 3 nuits

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

10

MICHAEL

29 mai 2025

·

A séjourné 3 nuits

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

10

Douglas

25 janv. 2024

·

A séjourné 7 nuits

One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'accès direct au centre commercial Gandaria City facilite les repas et les achats et rend le quartier pratique. De nombreuses critiques mentionnent des appels à la prière matutinaux et du bruit de la circulation, et l'un d'eux a noté la congestion du trafic dans les environs.

Avis de voyageur à ce sujet

10

Tay

24 août 2025

·

A séjourné 2 nuits

Room is comfortable and clean and being connected to mall helps make a lot of things easier

10

Akira

17 juil. 2025

·

A séjourné 2 nuits

ホテル，サービスとも大変満足、周辺の渋滞を除けば、おすすめです。

10

Kozo

30 juin 2025

·

A séjourné 4 nuits

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

10

Fannie

27 avr. 2025

·

A séjourné 6 nuits

This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!

6

Wati

20 févr. 2026

·

A séjourné 3 nuits

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

6

jung hwan

8 mars 2024

·

A séjourné 1 nuit

롯데마트와 식당몰이 있어 인프라 굿. 친절하고 깨긋해서 좋지만 다만 새벽에 이슬람사원이 근처에 있어 많이 시끄럽습니다. 새벽4시 당신은 잠에서 깰겁니다.

6

Chien liang

11 juil. 2022

·

A séjourné 1 nuit

飯店位於mall裡面，相當方便不錯，逛街吃飯很多選擇，但到了晚上，祈禱的喇叭聲還真是誇張，足足聽了一個多小時，最糟糕的是，摩托車汽車呼嘯的聲音，讓在18樓的我，還能聲立其境，女兒住另一側房間也是，結果問朋友住8樓的他們，更誇張，跟飯店要了耳塞，看來這個問題是老問題了，唉，真是浪費五星飯店的星星了，重點是價格還很貴，下回不會來住了，寧可坐一個小時多的車回家睡，還比較可以安靜睡覺，哈哈哈

8

Katsuhisa

2 juil. 2022

·

A séjourné 1 nuit

Mall直結でとても便利。部屋も豪華さはないが機能的で清潔。ジャカルタを休日訪れるならお勧めのホテルです。

10

MICHAEL

29 mai 2025

·

A séjourné 3 nuits

Great location, amazing gym facility, very pleasant staff. One minor issue during my stay and they were very responsive in rectifying.

10

Aislinn

29 oct. 2024

·

A séjourné 3 nuits

Lovely hotel in a great location. Staff were friendly. The rooms were clean, spacious and comfortable.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est fréquemment salué pour sa variété et son goût, et plusieurs ont apprécié les offres sur place. Les inconvénients comprennent l'affluence aux heures de pointe et un avis mentionnant une fraîcheur médiocre ; un autre client souhaitait plus d'options coréennes.

Avis de voyageur à ce sujet

10

David

19 févr. 2024

·

A séjourné 3 nuits

My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.

8

JONGGUN

10 nov. 2023

·

A séjourné 10 nuits

친절하고 청결해요 단점은 스파가격이 좀 비싸고 수영장이 크지 않고 조식서비스에 한국음식을 좀 더 준비했으면 좋겠어요

10

Yuen Teh

28 août 2023

·

A séjourné 2 nuits

服務極佳，餐飲很棒

10

Kozo

30 juin 2025

·

A séjourné 4 nuits

娘家族の家から近いホテルということでシェラトンダンガリアンシテイホテルを選びましたが、大きなショッピングモールが併設されていてとても便利だし、4泊しましたがホテルの施設やサービスも言うことなし、朝ごはんも大変満足でした。

10

Fannie

27 avr. 2025

·

A séjourné 6 nuits

This hotel is connected to a shopping mall! So eating and shopping are very convenient! The hotel staff are very friendly! Amenity kit is also very complete, but just like the previous reviewer once said, the in-room slippers for a five-star hotel should be in better quality and also the size of in-room slippers are kind of small for men! The breakfast buffet is one of the best in selections and tastes! Overall speaking, if I go to JKT, still will consider this hotel to stay!

10

HYUN WOOK

27 janv. 2024

·

A séjourné 5 nuits

직원들이 친절하고 조식이 좋았습니다. 그리고 로비층에 있는 bar 의 밴드도 훌륭했어요.

4

Edward

14 août 2023

·

A séjourné 1 nuit

Mengecewakan. Hotel sekelas Sheraton,terdapat “semacam bulu kemaluan” diatas kasur. Kamar mandi ada rambut panjang. Kesimpulan, kasur tidak dibersihkan/tidak diganti setelah tamu sebelumnya. Untuk sarapan, tidak recommended. Rasa sangat rata. Beberapa daging tidak lagi fresh. Roti rada apek. Sorry to say, I will not recommend this hotel to visit except no choise

6

Wati

20 févr. 2026

·

A séjourné 3 nuits

I chose this hotel primarily because of its excellent reviews and its convenient location. However, there were several issues during our stay that affected our overall experience. During breakfast, the restaurant was very crowded and we had to wait approximately 15 minutes for a table. When we were eventually seated, the table had not been properly cleaned, despite being directed to it by staff. We also visited the spa as we were quite tired. Unfortunately, the therapist who attended to me was coughing throughout the massage and did not apologise, which made the experience uncomfortable. Given the premium pricing and the hotel’s five-star standard, we had expected a higher level of professionalism. The most concerning incident occurred in the evening. When we returned to the hotel at around 9:30 pm, we found our room door unlocked. This was extremely distressing for us. We immediately contacted the manager. We were later informed that housekeeping had left the door open while removing items after cleaning. Although we appreciated the explanation and the complimentary airport transfer offered the next day, the incident left us feeling unsettled and we did not sleep well that night. While we understand that it was Chinese New Year and the hotel was operating at full capacity, room security should never be compromised. We still value the hotel location and consider staying again in the future. We hope that our feedback will be taken constructively to improve the guest stay.

10

Foo

12 janv. 2023

·

A séjourné 1 nuit

Very comfortable king size bed. Room is clean and neat. Breakfast with many varieties to choose.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	138 $US
février	159 $US
mars	138 $US
avril	143 $US
mai	139 $US
juin	146 $US
juillet	141 $US
août	145 $US
septembre	303 $USk
octobre	158 $US
novembre	155 $US
décembre	143 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $152	19 $152	20 $155	21 $157	22 $155	23 $185	24 $185
25 $181	26 $163	27 $166	28 $167	29 $165	30 $165	31 $163

di	lu	ma	me	je	ve	sa
1 $175	2 $176	3 $184	4 $186	5 $178	6 $185	7 $175
8 $178	9 $212	10 $200	11 $212	12 $212	13 $185	14 $180
15 $174	16 $193	17 $212	18 $208	19 $194	20 $169	21 $172
22 $174	23 $184	24 $209	25 $202	26 $190	27 $161	28 $173
29 $168	30 $192

Sheraton Grand Jakarta Gandaria City Hotel

Prix pour Sheraton Grand Jakarta Gandaria City Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Deluxe, 1 très grand lit (Club Lounge Access)

Chambre Majestueuse, 1 très grand lit (Grand Deluxe)

Suite Exécutive, 1 très grand lit (Club Lounge Access)

Chambre Deluxe, 1 très grand lit

Chambre Deluxe, 2 lits doubles

Suite Majestueuse, 1 chambre (Grand Suite, Club Lounge Access)

Chambre Deluxe, 2 lits doubles (Club Lounge Access)

Chambre Majestueuse, 1 très grand lit (Grand Deluxe, Club Lounge Access)

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