OYO Hotel Rockport- Bay View

The room was not clean and smelled the staff was courteous but we had very little interaction with them

One of the worst hotel experiences I have ever had. I checked in, saw the condition of the room, documented it with photos, returned my keys, and left immediately. Before I even entered, there was a strong marijuana smell from neighboring rooms and water misting down near the doorway from a drain pipe. The window AC had a 5-gallon bucket underneath catching dirty water, and the unit itself contained filthy, mold-like standing water. The entry door was extremely loose with several inches of play and did not feel secure. Inside, the room smelled strongly of mold and mustiness, and I immediately began having respiratory/allergy symptoms. The floors were filthy, with areas that appeared to have mold. The closet had dirt and mold-like buildup, and the wiring behind the TV was a tangled mess with an extension cord running toward the refrigerator. The bathroom was even worse: dirt, suspected mold, broken trim exposing drywall, and a filthy shower with bundles of someone else's hair still stuck to the walls. I took photos, packed my things, and left. The on-site manager was polite, understood my concerns, and told me he would approve a refund. I then had to book another hotel in Rockport at a much higher last-minute rate. However, OYO Management still has not approved my refund after multiple methods and attempts. Refund my money. These conditions were completely unacceptable for a room being offered to paying guests. I would not stay here under any circumstances.

This hotel was very disappointing when we pulled in, the photo's on this site are very misleading. This hotel is very run down does not look kept up at all & for the price that I paid we did not even check in because of how bad it looked & at the last minute had to search for an available hotel. I would highly recommend you remove this hotel from your site or make them provide updated photo's of what the hotel really looks like. It is a hard lesson learned that I am not able to be refunded what I paid & had to end up paying for another hotel at the last minute. I will never recommend anyone to stay here not even my worst enemy especially for what I was charged.

Initially had to wait in office for another attendant to come as the first “didn’t know how to check in. Then when the attendant came in, presented as disgruntled and didn’t understand why the other didn’t help. When we got our room key, we notice a smell immediately in room, which we noticed possible black mold from wall ac unit. The TV also wasn’t working to which we walked back to office to ask for assistance since no room phone. We noticed the office was closed. Back in the room, fridge was hot, couldn’t put our leftovers in. Sheets weren’t cleaned. Baby roaches in bathroom and main room. Chair provided was broke and husband slipped back injuring back. No cold water in sink, hot water yes but sprayed out ridiculously making hard to use. When going to plug in our charger, it’s sparked, shocking me. Now this was at 10pm which I understand is late. As we finally got through to customer service, they were going to refund us due to all the issues. Hour and half later someone knocks on our door, the attendant for hotel. Not asking about the issues we had to assist in fixing any of it, but stating if we asked for refund, to which my husband informed yes and why. He said ok to go with him as we needed to leave then he can refund us. We had to stay since we were exhausted from day and it was very late. Completely devastated on this place!!! Good thing was the firmness of bed to which we ended up having to sleep on top of it

When I first arrived, I was disoriented about where to go. After checking in with the very helpful staff, I got to my room. Unfortunately, the two key cards that were just assigned weren’t programmed. After they were, I was pleasantly surprised how spacious it was. Similar to a studio apartment. Full kitchen, good bathroom, the works. What didn’t please me was not only the door not properly installed, the deadbolt wasn’t able to be utilized, and there was no secondary lock. Once I left and came back from exploring Rockport, my key cards once again didn’t work. The on site employee was very quick to assist, but still a nuisance I didn’t want to happen at 1:30 in the morning. Overall, decent spot for the price - heart of Rockport, good staff, but need desperate security and technological upgrades.