Melrose @ Seabrook, BW Signature Collection by Best Western

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Photos are deceiving. Staff (evening desk manager) was horrible. Tried to get an extra pillow due to having a shoulder replacement and he wouldn’t budge. It was my wife, our grandson and myself. He told me we could only have the 3 pillows. Then I asked for bedding for my grandson since he was on the couch and he gave me 1 sheet and a thin blanket.

Clean Helpful staff Friendly

The elevator got stuck for a little, Ice machine was out of order on 3rd floor and the AC in room wasn't really working until after about 30 minutes of being on. Over all the staff was nice and clean room.

The breakfast setup felt restrictive, with staff serving items like bacon, sausage, and eggs from behind a counter rather than allowing guests to help themselves. Additionally, despite the hotel listing stating there is a laundry facility, there isn’t one available on-site—so if you need to do laundry, you’re out of luck. On a positive note, the beds are comfortable and the bathroom is perfectly adequate. However, use caution in the pool area—the edges are very jagged, and I ended up getting cut. Overall, those were the main highlights and concerns from my stay.