New Point Miami Beach Apartments

Absolutely Disgusting. Do NOT Book.I am writing this review to warn others about our horrible experience at the New Point Miami Hotel. We arrived to a room that was shockingly unclean and far below any reasonable standard for the price we paid. From the moment we walked in, it was clear the room had not been properly cleaned. The refrigerator was filthy, the toilet had not been sanitized and had a strong unpleasant odor, and the towels looked like they had already been used ; complete with visible stains. One of the quilts had sticky stains all over it, making it completely unusable. There weren’t even enough towels for the three guests on our reservation, and despite being a beachfront property, no beach towels were provided at all. To make matters worse, both the kitchen sink and bathroom sink were completely clogged. We even found a large plunger stored inside one of the bathroom drawers; something that should never be left for guests to discover. Later we also noticed additional stains on the bed sheets and pillowcases, and we weren’t given enough toilet paper for our entire stay. On top of the filthy conditions, we had to deal with excessive noise from the neighboring room that ruined any chance of relaxing. The room looked nothing like the photos advertised online and was nowhere near the quality we expected. This was one of the worst hotel experiences we’ve ever had. Save your money and stay somewhere else.

Piso alto buena vista

Móveis antigos, banheiro antigo , vale uma reforma!!

The pictures are much more nice than the room we were given. Great area but the room was outdated and run down. It had been spot cleaned with fresh linens. There were splatters of something in the kitchen area and the bathroom faucet was dirty. The hallway looked as if it hadn’t been vacuumed in a week. The front desk staff looked completely annoyed with each guest as the lines get extremely long. There is complimentary valet and they tell you to call ahead for your car however no one answers the phone and the process to retrieve your vehicle is not organized and people were waiting 30-40 minutes for their vehicle. The poolside bar only serves select liquor which has a low alcohol content. Security monitors how much sand you have on you before entering the building as there is no sand allowed upon entering from the beach. The beach view was great but the windows didn’t open. The bed was comfortable and we slept well.

The room we booked with kitchen but the given was a small studio room, very old looks like and dirty. No staff was available and taking responsibility to find another room as we booked with kitchen. We were traveling with small kids and faced challenges for food. Not a good experience at property. Requesting Expedia to look in to it and compensate us asap. Thank you.