Microtel Inn & Suites by Wyndham West Fargo Near Medical Center

Our room was super clean and updated. We didn't use the pool and we didn't get up early enough for the breakfast so won't comment on those things but the staff was great and the hotel itself and room was great!

We checked in on May 16th for a two-night stay. On May 17th, when we returned to our room around 2:00 PM, we found that the room had not been cleaned, the beds were not made, and fresh towels had not been provided. When we contacted the front desk, we were informed that housekeeping service had not been scheduled because we had not requested it that morning. However, no one informed us at check-in that such a request was required. Although disappointed, we stated that we could manage without room cleaning as long as fresh towels were provided. We were assured that towels would be sent shortly. After waiting for two hours with no response, I called again and was told the towels were still “in wash” and would be delivered once ready. Even after several more hours, no towels arrived. Around 7:00 PM, we went to the front desk personally and found there had been a staff change. After explaining the situation again, the staff member responded rudely, saying it was not their fault that we had not requested housekeeping earlier. No apology, empathy, or effort to resolve the issue was shown. Most surprisingly, no towels were ever delivered for the rest of the evening or overnight. We checked out the following day, May 18th, around 11:00 AM, after spending nearly 24 hours without basic amenities. The lack of professionalism, poor communication, and dismissive attitude of the reception staff made the experience extremely frustrating. I hope management takes this matter seriously and

I requested the bottom floor, and did not get it. The hotel was not fully booked.Come to find out, having been giving a room on the 4th floor and then, looking at the elevator doors with a sign that says, it's not working properly. This was very disheartening, after a 6 and 1/2 hour drive, tired and eager for a good night rest. Why would you put an elderly lady on the 4th floor when the elevator is not working. I had no choice , I kind of had to, walked in the elevator, doors closed, no lights on the sidebar where the floor indicators are. I immediately pushed the button to open the door, which did not happen. Very very scary! After about a minute this thing started to move and took me up to my floor. It was horrifying. Then of course, I forgot something in the car. So now up and down four stories. Way too much for my age. I wasn't going to get in that elevator again. Unfortunately the disappointments continued the next morning when again I had to walk down for breakfast. Talking to the lady behind the front desk, produced no answers. I asked for some help to carry down my luggage once I was ready. She said that was okay. All packed up, I picked up the house phone which by the way was unplugged, and of course it was not working, trying several times. Got on my phone to reach the front desk, got recordings, was transferred to the front desk, And the callsdropped immediately.This happened 5 times. Only to find out hotel phone is not working either. Maids didn't speak English.

no milk for cold ceral

Beds were comfortable. There wasn’t any soap in the bathroom. Had to go down and ask the front desk, which seemed like a huge inconvenience to her, especially when I asked for 2 bars. Floors weren’t clean anywhere in the hotel- there was food all over the floor in the elevator. Breakfast was a disappointment- they didn’t have any milk for the cereals they had out