TownePlace Suites by Marriott Des Moines West/Jordan Creek

Good price and the place is very clean

Clean room and friendly staff

Everything was decent at this property. No complaints

This was by far the worst hotel experience I've ever had. I booked the first night myself because I arrived a day before my aunt's reservation, which covered the rest of my stay. At check-in, I specifically asked if I could remain in the same room so I wouldn't have to switch rooms the next day. The front desk confirmed they saw both reservations, made a note, and assured me everything was taken care of. When I returned later, their computer system was down, delaying check-in until about 3 PM. Before receiving my room, I reminded the same employee about the upcoming reservation, and again I was told everything was handled and I would just need to stop by the front desk the next morning. The next morning, the same employee suddenly couldn't find the reservation and acted like our previous conversations never happened. Even though I had the reservation numbers and my aunt's credit card was already on file, I was told there was nothing they could do because the reservation was in my aunt's name. Their only solution was for me to call corporate, which didn't even have a direct number—just an automated system that texted me the same phone number. After wasting a significant amount of time, I ended up paying for my own room anyway. My aunt even made two trips to the hotel trying to straighten everything out, and it was still a mess. There are much better hotels in the area with staff who know how to handle reservations. I will never stay here again.

Great place to stay. Convenient everywhere in West Des Moines. And so many places to go and see in that area. The hotel is beautiful, clean, very well maintained.