TownePlace Suites by Marriott New Orleans Harvey/West Bank

Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

Toilet was separating from floor. TV stop working - but was fixed the next day. Parking was difficult due to blocked off for construction.

The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.

I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.

It was okay. The water pressure wasn't great, and some of the other amenities weren't good.

The breakfast was not as good from our past experiences. The staff was nice and courteous. The fence by parking was down but not sure if the property was responsible for repair. The room waa clean but some of the lights were out. The bathroom door would stick and was hard to close. The safety lock or dead bolt for our door would not work.

Toilet wouldn’t stop running after it was flushed had to jiggle it constantly, shaky elevator needs maintenance, tub was clogged couldn’t take a shower without water filling up to my ankles

It was a nice stay and very clean.

Property was less than I expected. Staff was courteous. Breakfast was terrible. Room was sufficient and clean.

Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.

Location was where I wanted to be, but the hotel needs renovations. The coach covers we’re not on which I was told zipper was broken and they take them off to wash them. I found a finger nail in it though. Staff was very helpful when my air conditioner kept running in spite of technically being off. Also they changed a light bulb as ther was no light in my bathroom. Bed was comfortable. Staff was very pleasant but the facility needs lots of help. Not worth what I paid

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

Friendly staff, clean facility, pet welcomed!

Our room was in terrible shape. The bathroom door was broken and you had to lift up on it to close it. There were hairs and spiders in the shower. There were only towels for 2 people despite being in a 2 bedroom suite with a pull out bed. Every couch cushion had broken zippers with the stuffing falling out. Tried to use plates in the cupboards but they had dried food on them. Paper towels were soggy and wet for the bottom inch of them. The dishwasher had leaves in it. Service was friendly and they did what they could.

I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.

Besides the receptionist at the front desk giving me suggestions on restaurants nearby to try. My stay was horrible. When i walked into the lobby to check in. There were people in the lobby playing a video game on the tv in the lobby using profanity as well. When we entered the room it was decent. The tv in one of the bedrooms were to dim to watch. After going out with the family to enjoy some festivities and returning back to the room. We were unable to shower because the shower was broken. The faucet for the tub was missing. They literally had a pipe that was sticking out over the tub. I called down to the front desk to tell them what was going on and got no answer. So i go down stairs to the front desk and the receptionist is walking around in the lobby talking on her cellphone. I told her the issue I was having with the shower and was told there wasn't another 2 room suit available. So she gave me a opinion of getting two rooms that were side by side downstairs. Or she could give me a key to a room that's on the same floor and we can use the room to shower. Since I didn't want to split my family up I chose to just use the room on the same floor to shower in. After a hour of waiting to get access to the room to take a shower. Come to find out it was a room someone was staying in but they were moved to another room for whatever reason. After we finally laid down the pillows in one of the rooms had a sour smell to it so we had to swap pillows that was in the other room.

The breakfast was not as good from our past experiences. The staff was nice and courteous. The fence by parking was down but not sure if the property was responsible for repair. The room waa clean but some of the lights were out. The bathroom door would stick and was hard to close. The safety lock or dead bolt for our door would not work.

This is always our spot to stay when we visit family. In fact, we encouraged other family members to join us here. We had two separate reservations because my husband added a day. Visit was great until the AC unit went out in the room above us Christmas night and the loud work begin from about 9PM, until I called the front desk at 11:30PM. We thought that was the end but they woke us up at 7AM with the same foolishness until we checked out. I should also add the toilet seat needs to be changed. It was clean but unsteady.

Clean& comfortable. Price for the 2 bedroom was very reasonable. Many shops & restaurants nearby in a safe area. Would stay again.

Location was where I wanted to be, but the hotel needs renovations. The coach covers we’re not on which I was told zipper was broken and they take them off to wash them. I found a finger nail in it though. Staff was very helpful when my air conditioner kept running in spite of technically being off. Also they changed a light bulb as ther was no light in my bathroom. Bed was comfortable. Staff was very pleasant but the facility needs lots of help. Not worth what I paid

The room was kind of small for 4 adults

Overall property was in good shape. Enjoyed having kitchenette as I was staying for five nights. The loveseat in the living room area was super uncomfortable to even sit on.

Excellent stay from start to! Employees were very friendly and accommodating to my needs.

Proximity to main street, stores, restaurants, etc. was great. The front desk staff was amazing. However the exact room had many malfunctions - bathroom light didn't work, TV didn't work, and water pressure was low. Breakfast was not available each morning consistently so we made do with what was offered. Might stay here again if there weren't any other nearby options.

Everything was fantastic the staff was outstanding Friendly and quick to help.

Friendly staff, clean facility, pet welcomed!

Property was nice. I had trouble with with my cleanliness of my room, but it was staff was very helpful in resolving the problem.

Calm environment. Seamless check in

I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.

Would never come back. lady behind front desk for check in . Charged my card for 160$ incidental fees and didn’t tell me the price at all. And also she was Pick in choosing who she was gone chargefor incidental fees.

Besides the receptionist at the front desk giving me suggestions on restaurants nearby to try. My stay was horrible. When i walked into the lobby to check in. There were people in the lobby playing a video game on the tv in the lobby using profanity as well. When we entered the room it was decent. The tv in one of the bedrooms were to dim to watch. After going out with the family to enjoy some festivities and returning back to the room. We were unable to shower because the shower was broken. The faucet for the tub was missing. They literally had a pipe that was sticking out over the tub. I called down to the front desk to tell them what was going on and got no answer. So i go down stairs to the front desk and the receptionist is walking around in the lobby talking on her cellphone. I told her the issue I was having with the shower and was told there wasn't another 2 room suit available. So she gave me a opinion of getting two rooms that were side by side downstairs. Or she could give me a key to a room that's on the same floor and we can use the room to shower. Since I didn't want to split my family up I chose to just use the room on the same floor to shower in. After a hour of waiting to get access to the room to take a shower. Come to find out it was a room someone was staying in but they were moved to another room for whatever reason. After we finally laid down the pillows in one of the rooms had a sour smell to it so we had to swap pillows that was in the other room.

The staffing was amazing. The room 225 they gave me air conditioning wasnt working. I informed the front desk and maintenance left at 4:30pm. Nothing was done able it for the price i paid for the room. You would think they would of moved me. Wasn't a happy camper.

Convenient location. Clean rooms. Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.

Clean& comfortable. Price for the 2 bedroom was very reasonable. Many shops & restaurants nearby in a safe area. Would stay again.

Location was where I wanted to be, but the hotel needs renovations. The coach covers we’re not on which I was told zipper was broken and they take them off to wash them. I found a finger nail in it though. Staff was very helpful when my air conditioner kept running in spite of technically being off. Also they changed a light bulb as ther was no light in my bathroom. Bed was comfortable. Staff was very pleasant but the facility needs lots of help. Not worth what I paid

Proximity to main street, stores, restaurants, etc. was great. The front desk staff was amazing. However the exact room had many malfunctions - bathroom light didn't work, TV didn't work, and water pressure was low. Breakfast was not available each morning consistently so we made do with what was offered. Might stay here again if there weren't any other nearby options.

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.

Several lights were burnt out and I had to fix the tv just so I could use it. Otherwise the room was ok. Staff was nice and professional. Not a great neighborhood. If you’re not from the hood you’d definitely get rolled. Luckily I stay strapped. 😉

Will stay again, enjoyed the mini kitchen, helps me spend less on eating out, & convenience of the stores & bank I frequent at home.

Property was less than I expected. Staff was courteous. Breakfast was terrible. Room was sufficient and clean.

Friendly Staff, Clean, Great Breakfast

Proximity to main street, stores, restaurants, etc. was great. The front desk staff was amazing. However the exact room had many malfunctions - bathroom light didn't work, TV didn't work, and water pressure was low. Breakfast was not available each morning consistently so we made do with what was offered. Might stay here again if there weren't any other nearby options.

The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.

The breakfast was not as good from our past experiences. The staff was nice and courteous. The fence by parking was down but not sure if the property was responsible for repair. The room waa clean but some of the lights were out. The bathroom door would stick and was hard to close. The safety lock or dead bolt for our door would not work.