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Holiday Inn Trophy Club by IHG

131 US$

/ noche

Promedio para septiembre

Holiday Inn Trophy Club by IHG - Image 1

Holiday Inn Trophy Club by IHG - Habitación

Holiday Inn Trophy Club by IHG - Habitación

Holiday Inn Trophy Club by IHG - Recepción

Holiday Inn Trophy Club by IHG - Piscina

Precios para Holiday Inn Trophy Club by IHG

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131 US$

/ noche

Promedio para septiembre

Precios medios mensuales

En Holiday Inn Trophy Club by IHG, los precios por noche son de 100 US$ de media en el mes más barato (julio) y de 134 US$ en el mes más caro (octubre), según los últimos 12 meses.

Precio medio por noche en Holiday Inn Trophy Club by IHG por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	118 US$
febrero	108 US$
marzo	113 US$
abril	114 US$
mayo	114 US$
junio	112 US$
julio	100 US$
agosto	119 US$
septiembre	131 US$
octubre	134 US$
noviembre	123 US$
diciembre	105 US$

Más caro: octubre (aprox. 134 US$)

Más barato: julio (aprox. 100 US$)

Acerca de esta propiedad

No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina cubierta y gimnasio abierto las 24 horas. Encontrarás además conexión a Internet wifi gratis, un salón de eventos y una máquina expendedora.

Servicios

No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina cubierta y gimnasio abierto las 24 horas. Encontrarás además conexión a Internet wifi gratis, un salón de eventos y una máquina expendedora.

Servicios empresariales

Tendrás un centro de negocios abierto las 24 horas, check-out exprés y periódicos gratuitos en el vestíbulo a tu disposición. ¿Estás organizando un evento en Roanoke? En este hotel tienes a tu disposición 355 metros cuadrados de espacio con zona para conferencias y 3 salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.

Comida

Come algo en Magnolia Restaurant, restaurante con un bar o lounge, o simplemente llama al servicio de habitaciones con horario limitado.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 123 habitaciones con aire acondicionado, frigorífico y televisión LCD. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte y escritorio, además de un servicio de limpieza disponible todos los días.

Ubicación

Si decides alojarte en Holiday Inn Trophy Club by IHG, disfrutarás de una fantástica ubicación en el centro de Roanoke, a solo 15 minutos en coche de Texas Motor Speedway y Centro texano de congresos Gaylord. Además, este hotel se encuentra a 6,4 km de Southlake Town Square y a 14 km de Great Wolf Lodge Waterpark.

Qué hay cerca

Baylor Scott & White Medical Center - Trophy Club(0.4 millas)
Bob Jones Park(1.2 millas)
Grapevine Lake(1.4 millas)
Methodist Southlake Hospital(2.1 millas)
Cinemark Roanoke(3.4 millas)
Hawaiian Falls Roanoke(3.9 millas)
Southlake Town Square(4 millas)
Texas Health Harris Methodist Hospital Southlake(4.7 millas)
Farpointe Cellar Wine Emporium(5 millas)
Urban Air Trampoline Park(6 millas)
DFW Adventure Park(6.6 millas)
Stand Up Paddle North Texas(6.7 millas)
Parque de Town Center(6.8 millas)
Children's Health StarCenter Multisport Northlake(7.1 millas)
Grapevine Historic Main Street District(7.2 millas)
Aeropuerto Internacional de Dallas - Fort Worth (DFW)(12.7 millas)
Aeropuerto de Love Field(27.5 millas)

Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicio de tintorería

Ubicación

725 Plaza Drive, Trophy Club, Texas, Estados Unidos

Baylor Scott & White Medical Center - Trophy Club (0.4 millas)

Bob Jones Park (1.2 millas)

Grapevine Lake (1.4 millas)

Methodist Southlake Hospital (2.1 millas)

Cinemark Roanoke (3.4 millas)

Hawaiian Falls Roanoke (3.9 millas)

Más información sobre la ubicación

Opciones de habitación

2

Suite, 1 cama de matrimonio grande

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 4

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

1

Habitación estándar

Detalles de la oferta

1 Cama Doble Grande

o

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

3

Habitación estándar, 1 cama de matrimonio grande

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

2

Suite, 2 camas de matrimonio

Detalles de la oferta

2 Camas Dobles Grandes

Capacidad: 6

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

5

Habitación estándar, 2 camas de matrimonio (Communications, Accessible Tub)

Detalles de la oferta

2 Camas Dobles Grandes

Capacidad: 4

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

3

Suite, 2 camas de matrimonio (Communications, Accessible Tub)

Detalles de la oferta

2 Camas Dobles Grandes

Capacidad: 6

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

2

Suite, 1 cama de matrimonio grande (Communications, Accessible Tub)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 4

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

1

Suite, 1 habitación

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 4

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

3

Habitación estándar, 1 cama de matrimonio grande (Communications, Roll-In Shower)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

6

Habitación estándar, 2 camas de matrimonio

Detalles de la oferta

2 Camas Dobles Grandes

Capacidad: 4

Aire acondicionado

Calefacción

Conexión Wi-Fi (gratuita)

Reseñas de los huéspedes sobre Holiday Inn Trophy Club by IHG

7.7

Bueno

Basado en 664 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Las opiniones del Holiday Inn Trophy Club by IHG describen habitaciones generalmente limpias y confortables, y una ubicación conveniente y tranquila cerca de DFW, pero las quejas recurrentes se refieren a una piscina cubierta muy fría o cerrada, disponibilidad inconsistente del restaurante y un servicio y mantenimiento desigual.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

Las opiniones del Holiday Inn Trophy Club by IHG describen habitaciones generalmente limpias y confortables, y una ubicación conveniente y tranquila cerca de DFW, pero las quejas recurrentes se refieren a una piscina cubierta muy fría o cerrada, disponibilidad inconsistente del restaurante y un servicio y mantenimiento desigual.

Muchos huéspedes elogian al personal amable y las distribuciones espaciosas, aunque otros informan sobre ruido de habitaciones o eventos cercanos y frustraciones ocasionales con las facturas o el registro de entrada. El desayuno suele ser de pago y se describe con frecuencia como normal o deficiente. Puede esperar una base conveniente con servicios variables y un servicio inconsistente.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las instalaciones se centran en una piscina cubierta que varios huéspedes encontraron sin calefacción, ocasionalmente cerrada o mal mantenida, con escasez de toallas. Múltiples reseñas también señalan que el bar/restaurante en el lugar estaba cerrado o con opciones limitadas, mientras que el estacionamiento es de fácil acceso.

Reseñas de huéspedes relacionadas

6

Scott

20 ene 2025

·

Se alojó 2 noches

Bar and grill is closed

Bar and grill is closed

10

mark

1 may 2024

·

Se alojó 3 noches

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

Everything was good but the pool was cold. It was inside pool but the heater wasn’t working.

6

Jeffrey

7 ene 2026

·

Se alojó 1 noche

The bar and restaurant are closed

The bar and restaurant are closed

2

Jennifer

3 mar 2024

·

Se alojó 1 noche

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

We were told we didn’t have reservations when we tried to check in and then told that our room was given to someone else. Eventually got another room after lots of back and forth. Pool and pool area were dirty and very low water pressure. Wont be back!!

8

Kelsey

16 may 2025

·

Se alojó 3 noches

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

I like that there was an infoor pool, the elevators were clean, and the room was clean and not humid. I do wish the indoor pool was heated and had proper lighting. The pool area was not very inviting, as whoever did the brick and tiling did not level the floor before laying it so the floor was sloped and uneven in several places. There were too many sun chairs for lying and not enough room to walk or sit comfortably as well.

10

Chris

16 oct 2023

·

Se alojó 2 noches

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

Enjoyed the staff everyone was friendly and helpful. It was nice to see smiling faces! The parking was easy to access

10

Dynishea

27 jun 2024

·

Se alojó 1 noche

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

The staff was nice but pool area very very dirty towels everywhere , cobwebs just looked like it’s hasn’t been maintained…dining restaurant was dirty:( trash everywhere on outside area but room was clean and we appreciate that just sad we couldn’t use other amenities

4

Mark

7 dic 2025

·

Se alojó 3 noches

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

Booked room because there is an indoor pool. Water was too cold for grandkids to swim. Property notes an on-site restaurant , which is closed! Property has signs throughout the property promoting the restaurant - it’s closed!! We travel to the Fort Worth area several times a year and have removed this property as an option - not that the staff would care.

10

Mary

10 dic 2023

·

Se alojó 1 noche

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

Very nice place to Stay. Clean with hot breakfast. Although the pool was not available.

6

Rebecca

8 abr 2024

·

Se alojó 2 noches

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza a menudo es elogiada, y muchos huéspedes encuentran las habitaciones muy limpias. Los problemas recurrentes incluyen duchas sucias o desgastadas, muebles manchados y detalles de limpieza descuidados, como artículos olvidados o falta de reposición.

Reseñas de huéspedes relacionadas

10

Jerry

27 jul 2025

·

Se alojó 1 noche

The property was very clean and quiet.

The property was very clean and quiet.

4

Debra

15 jun 2025

·

Se alojó 3 noches

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

The first room I was given had a broken thermostat. The second room had the most disgusting shower I have ever seen in a hotel. The floor of the shower was peeling, with chips of old paint making their way down the drain. According to the desk clerk, there was only one more room available to offer me, on the first floor, not acceptable. Very disappointing in a major hotel chain.

10

Sheryle

20 abr 2025

·

Se alojó 1 noche

Nice clean hotel for quick overnight stay.

Nice clean hotel for quick overnight stay.

2

Ann

26 may 2025

·

Se alojó 3 noches

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

1. Shower floor was slippery and stained. Shower head was clogged and didn’t spray even. Not enough towels and nowhere to hang a hand towel. Needed another rug. 2. Sheets felt like there was sand in the bed and the material was hard to turn over in bed. Didn’t like comforter and it was old and frayed. 3. A ceiling fan would just start spinning slowly without even turning it on. 4. The black out curtains were not fastened in the last notch and there was a bright light shining in the window all night. 5. Pillows were the worst pillows i have ever tried to use. If you put your head on them it would not support your head. 6. No clock. 7. TV was hard to find channels! 8. We are elderly and had to walk all the way to the other end of the hall. 9. Bathroom door was stuck. Couldn’t close it. 10.Employees very unfriendly! 11. No breakfast included! 12. Will never stay at Trophy Club Holiday Inn again!

8

Dolores

1 ene 2026

·

Se alojó 1 noche

Clean room

Clean room

8

Keirstann

13 mar 2023

·

Se alojó 1 noche

Overall it was lovely but the shower was a little gross

Overall it was lovely but the shower was a little gross

4

Andrew

6 oct 2023

·

Se alojó 5 noches

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

8

Christie

25 feb 2023

·

Se alojó 1 noche

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

It was a very nice complex. My only concern was the room we were in, the bathroom had a dirty washcloth on the floor. The bathroom appeared to not be fully cleaned.

8

Tonya

19 sept 2025

·

Se alojó 4 noches

Every think was nice and clean.

Every think was nice and clean.

8

Tess

11 oct 2025

·

Se alojó 3 noches

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son generalmente espaciosas y cómodas, con distribuciones y camas que reciben elogios. Algunos huéspedes informan sobre ruido de habitaciones o eventos cercanos, ruido del aire acondicionado y privacidad limitada en el baño debido a las puertas de estilo rústico, con inestabilidad ocasional del Wi-Fi.

Reseñas de huéspedes relacionadas

10

Michael

22 mar 2025

·

Se alojó 1 noche

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Lindsey

11 mar 2024

·

Se alojó 3 noches

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

For the price, the hotel was clean, comfortable and the staff was very nice. The only complaint I have is that the hotel placed loud, young children on the top floor. I asked for the situation to be addressed but got to hear it the second night/early morning (11 pm and 5-6 am) all over again.

8

Ashley

18 oct 2024

·

Se alojó 2 noches

The hotel room was really nice and I was surprised that the bed was really comfy.

The hotel room was really nice and I was surprised that the bed was really comfy.

6

Tommy

3 mar 2024

·

Se alojó 2 noches

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

3 Stars because of this: 1)Heated Pool was ice cold 2)Internet was in and out and when I said something they replied no one else has said anything 3)Ceiling fan which was good idea but this one was loud and noisy like it needed to greased 4)They didn't servuce the room and we where there for 2 nights. Had to get clean towels from front desk and if they aren't servicing rooms til you leave they need bigger trash cans in room. 5)Continental breakfast was $30 for 2 people. Was never given a voucher to the restaurant in Hotel so I paid. McDonalds breakfast we had next day was better and cheaper. I have stayed and much worst but Holiday Inn use to have so much class but they are more money less substance.

6

Huyen

5 dic 2024

·

Se alojó 1 noche

The air conditioning made quite a bit of noise and kept waking me up

The air conditioning made quite a bit of noise and kept waking me up

4

Darrah

8 ene 2025

·

Se alojó 1 noche

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

Barn doors for the bathroom that don't even close all the way and have no lock should be illegal in hotels or required to warn you in the first line of the description especially for double occupancy. If you don't want to smell, hear, or accidentally walk in on someone else doing their business, skip this place.

10

Kristi

22 mar 2024

·

Se alojó 1 noche

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

Was very pleased with this room and hotel. It was clean and quiet and the room was spacious.

4

James

25 sept 2023

·

Se alojó 1 noche

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

The HVAC unit was not working, room was extremely hot. The ceiling fan in the bedroom was not working. The hotel was packed and they put us over the ballroom, where a reception played LOUD music until almost mid-night.

10

Lori

21 oct 2024

·

Se alojó 4 noches

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

Only issue was the fire alarm going off at 1:48AM! No explanation why, but we had to evacuate for 30 minutes.

2

Storm

12 dic 2023

·

Se alojó 2 noches

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

Outside looked amazing as did the lobby. Desk clerk wasn't over the top friendly but no complaints about her however the other girl didn't have time to look up from her phone 🙄 Rooms were very clean and comfortable. Didn't get the breakfast $13 is a bit much for a hotel breakfast so we went out. I'm guessing there were children above us due to the constant noise of jumping and yelling. Then at 4 am there was an alarm going off in the next room. Called the desk about children and alarm and nothing was done about it.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Las opiniones sobre el servicio son variadas: muchos huéspedes describen un personal amable y un registro de entrada fluido, mientras que otros informan sobre largas esperas o ausencia de personal en la recepción, errores de facturación y falta de seguimiento de los problemas.

Reseñas de huéspedes relacionadas

10

Jill

16 dic 2022

·

Se alojó 19.341 noches

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

Stay here at least 3 days a month for work. Very convenient and staff is very friendly. Rooms are always clean

2

Beverly

10 jun 2025

·

Se alojó 1 noche

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

I waited at the front desk for a very long time before a person arrived to help me at check in and check out. The hotel is dirty and old and needs to be updated.

10

Katherine

13 sept 2025

·

Se alojó 2 noches

Staff is very friendly

Staff is very friendly

2

Anthony

16 feb 2025

·

Se alojó 2 noches

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

I am extremely disappointed with my recent stay at the Holiday Inn IHG in Trophy Club from February 14th through February 16th. The experience was far below the standards I expected from an IHG property. The primary issue was that the toilet in our room (217) never worked properly. I brought this to the attention of the front desk, expecting a prompt resolution. Instead of having the maintenance team address the problem, I was told there was no plunger available, and the front desk receptionist was sent to bring one up. This was highly unprofessional and inconvenient, as it’s reasonable to expect a functioning restroom in a hotel room. What was most disappointing, however, was the complete lack of empathy and accountability from the staff. The front desk employee mentioned that he would call the maintenance man, but this never happened. There was no apology, no offer to move us to a different room, and no effort to make the situation right. We felt ignored and dismissed rather than valued as guests. This level of service is unacceptable, and I believe a refund for my stay is more than warranted. I am requesting a full refund for my stay from February 14th through February 16th. Please contact me directly to discuss how this issue can be resolved promptly. I hope that management takes this feedback seriously and implements better training and support to ensure no other guests have to endure such poor treatment. I look forward to hearing from someone soon to address this matter

10

Alice

30 may 2024

·

Se alojó 1 noche

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

Check in person very friendly. Breakfast preparer super friendly. Hospitable and gave us convenient room.

4

ANTOINETTE

3 dic 2025

·

Se alojó 1 noche

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

The attitude of the guest services agent on the day of check-in was lack luster at best. Never have I ever experienced someone whose personality was not engaging or welcoming. It was advertised that I'd have access to premium channels and the TV wasn't functional. It was clear my check out date was on 11/29 at 11am and yet Housekeeping pounded on the day at 9am. I've never stayed at a hotel where housekeeping showed up to clean my room prior to my checkout time. The badge reader to my room was disabled prior to my checkout time. I left my room to get ice and came back only to discover I lost access to my room. Despite the entry room key being reprogrammed twice, I still could not gain access to retrieve my luggage. The matter had to be escalated to an onsite team to resolve. I asked for my final receipt to be emailed at the time of checkout, was given assurances it would be done and it wasn't sent. I had to call back to the hotel two days later to request it. Worst experiences ever! This was the first and the last time I will stay at a Holiday Inn

4

Andrew

6 oct 2023

·

Se alojó 5 noches

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

Night staff sleeping on couch at 2am. Sleeping at desk at 12am. No one ever at the front desk. Rooms gross. Paint peeling. Low water pressure and temp. Housekeeping does awful job. Overall 2/10

2

Nelyssa

25 oct 2023

·

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

They over charged my credit card by over $200 and they can’t even get decent water pressure or hot water! Would not stay here again. Front desk at night was rude as well !

4

April

29 may 2024

·

Se alojó 1 noche

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

The room was fine. The front desk employees need training. I booked 2 rooms on the same transaction but for some reason they only could see one in their system. She did get me another room at the same rate. It was a 1 night stay. I get an alert from my bank and I have been charged 4 times for these 2 rooms. Went to the desk to speak to someone. Clerk kept saying no I only see one charge. No I'm having to dispute the extra charges for the room. Will not go back. My group had 7-9 rooms. We will not return

10

Lily

8 jul 2025

·

Se alojó 2 noches

Staff was very friendly, good location, and super clean!

Staff was very friendly, good location, and super clean!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

La ubicación es conveniente y generalmente tranquila, con varios que señalan un área segura y de alta calidad y fácil acceso a DFW y a las autopistas. Algunos huéspedes encontraron que era un poco complicado llegar desde las carreteras principales.

Reseñas de huéspedes relacionadas

8

Theresa

29 may 2025

·

Se alojó 2 noches

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

Very nice hotel located of the freeway. Quiet and clean with friendly staff. We were in town for a family member graduation. Will definetely stay again in the future.

10

Michael

22 mar 2025

·

Se alojó 1 noche

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

This property was great! It was easy to access and park, checkin was quick and flawless, the property was clean and well maintained. I also really liked the room. It was spacious and well laid out, with plenty of room to sit and work. My only regret is that my schedule only allowed me to be there for a few hours to sleep and then I had to move on to my next event. This was a room I would have loved to set up in for a few days to work. I will be back for future works trips.

8

Linda

2 feb 2024

·

Se alojó 1 noche

Nice hotel. A little hard to get to-off the main roads.

Nice hotel. A little hard to get to-off the main roads.

10

Martin

27 abr 2024

·

Se alojó 2 noches

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

Location and price with large events in town. Able to go to all the activities with out extra miles to get a great hotel rate.

10

Teresa

9 abr 2024

·

Se alojó 1 noche

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

Overall room iss spacious, clean and modern. Great for staying "close" to DFW. Having a restaurant on site is a great bonus!

10

Stephanie

18 abr 2024

·

Se alojó 1 noche

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

Great hotel for the price. Very friendly and accommodating staff. Updated and clean hotel, super convenient location.

10

jason

14 feb 2025

·

Se alojó 1 noche

good location, nice spot

good location, nice spot

10

Rodney

15 abr 2024

·

Se alojó 1 noche

Great location and staff.

Great location and staff.

8

Anson O

3 nov 2024

·

Se alojó 4 noches

The location is an upscale area north of Ft Worth. Very accessible to the airport.

The location is an upscale area north of Ft Worth. Very accessible to the airport.

10

Richard

13 abr 2024

·

Se alojó 2 noches

Property well located to our event and located in a quiet, safe neighborhood

Property well located to our event and located in a quiet, safe neighborhood

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

Las opiniones sobre el restaurante son mayormente negativas o mixtas: el desayuno generalmente no está incluido y a menudo se califica como normal o deficiente. Varias reseñas informaron que el restaurante/bar en el lugar estaba cerrado o ofrecía opciones limitadas.

Reseñas de huéspedes relacionadas

6

Parag

1 jul 2024

·

Se alojó 2 noches

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

Restaurant not operation, self service b’fast was modest at best! I recommend that the b’fast be offered complementary until a proper menu can be served.

8

Johnna

18 mar 2024

·

Se alojó 2 noches

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

Check on was easy. The front desk staff was very nice and helpful. The entire hotel was clean and neat. We did have a problem with our breakfast voucher. We added breakfast during our booking. It did not show up in the hotels system. They did accept once I showed the booking on my phone. We always enjoy breakfasts at our hotels but this hotel breakfast was not very good and not included with the room. The breakfast is served in the attached bar/grill and the seating is odd and the servers cleaning up is very loud and obtrusive. I’m not sure if the rooms are not as insulated as others but sounds from other rooms, hallways and above could be heard all hours. One of the cleaning staff had a loud conversation on her phone with the speaker on.

6

Jeffrey

7 ene 2026

·

Se alojó 1 noche

The bar and restaurant are closed

The bar and restaurant are closed

6

Kerry

19 ene 2023

·

Se alojó 19.375 noches

Terrible breakfast

Terrible breakfast

6

Madan

25 ene 2025

·

Se alojó 2 noches

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

The hotel did not have breakfast and onsite restaurant was closed. coffee did not have average with no normal creamer choice

8

Monica

21 jul 2024

·

Se alojó 7 noches

Great location, breakfast average,

Great location, breakfast average,

6

Tiffany

4 mar 2024

·

Se alojó 2 noches

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

Don't pay ahead for the breakfast when you book your room. The hotel claimed they didn't see where I paid for them on their end so I was out that money. They wanted $12.99 per person for a breakfast I wouldn't eat for free.

8

Tess

11 oct 2025

·

Se alojó 3 noches

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

Generally speaking, the hotel is clean and well kept however in our room, the couch seat was stained The breakfast was not very good. The eggs were robbery. The French toast was tough. They seem to only have one person making the breakfast and doing housekeeping throughout the hotel.

6

Rebecca

8 abr 2024

·

Se alojó 2 noches

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

So, we picked this hotel over other similarly priced ones because it said breakfast was included. It is not. It’s $9.99 per person. The indoor pool was also freezing. I asked at the front desk and it sounds like they won’t be heating the pool anytime soon. Pretty disappointing. The room was fine, but I wanted the extra amenities.

10

Donna

16 jun 2025

·

Se alojó 2 noches

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

The restaurant on the property did not offer the food options I was looking for, so I decided to walk to the barbecue place on the service road for dinner. I notice that in stayed empty the hold time I was there.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

10

Yanet

30 may 2026

·

Se alojó 3 noches

Me gusto mucho la habitación es bastante amplia me gustó que tienen servicio de lavandería y puedes usarlo a la hora que quieras tiene muy buena ubicación tiene restaurante a solo 12 minutos del aeropuerto DFW la verdad me la pasé muy bien ahí me hospedé tres noches y pronto volveré ahí

Me gusto mucho la habitación es bastante amplia me gustó que tienen servicio de lavandería y puedes usarlo a la hora que quieras tiene muy buena ubicación tiene restaurante a solo 12 minutos del aeropuerto DFW la verdad me la pasé muy bien ahí me hospedé tres noches y pronto volveré ahí

2

RIGOBERTO

26 abr 2024

·

Se alojó 1 noche

No aire en habitación

No aire en habitación

10

Margarita

17 sept 2023

·

Se alojó 1 noche

La limpieza del cuarto excelente y sus instalaciones igual,seguridad,en general todo fue de mi agrado.

La limpieza del cuarto excelente y sus instalaciones igual,seguridad,en general todo fue de mi agrado.

10

Maddie

hace 2 semanas

·

Se alojó 1 noche

very nice hotel for a good price and in a good area

very nice hotel for a good price and in a good area

8

Zariya

hace 4 semanas

·

Se alojó 3 noches

It was not bad overall the guy at the counter was a little rude but overall not bad

It was not bad overall the guy at the counter was a little rude but overall not bad

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 02:00

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

DO	LU	MA	MI	JU	VI	SA
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $89	19 $86
20 $85	21 $82	22 $85	23 $85	24 $92	25 $79	26 $82
27 $69	28 $120	29 $145	30 $136

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Los huéspedes que hayan reservado planes de tarifas con desayuno incluido lo recibirán para un máximo de dos adultos que compartan una habitación. Se cobrará una tasa de desayuno por cada huésped adicional. Los huéspedes que hayan reservado planes de tarifas con cena incluida la recibirán para un máximo de dos adultos que compartan una habitación. Se cobrará un cargo por la cena por cada huésped adicional.

El check in debe realizarlo alguien que tenga al menos 21 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
El alojamiento cuenta con extintor.
El alojamiento afirma que sigue las medidas de limpieza y desinfección de Clean Promise (IHG).
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Piscina disponible de 08:00 a 22:00.
Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Para acceder a este alojamiento, no es necesario el coche.
Es posible realizar el registro de salida sin contacto personal.
Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).

Fee for buffet breakfast: approximately USD 11 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.