Homewood Suites by Hilton Nashville Franklin Cool Springs

Overall a good experience. However, the renovation is making a review difficult. Some of the cleanliness issues are because of this ongoing process. Pool was good, fitness center was good, breakfast was good. No issues other than the first room had an odd smell but moved us to a new room and we had no other issues that were not renovation related.

Great stay

I stayed in an assessable room. I understand that the room may be scuffed a little from wheelchairs, but regular chairs and curtains should not be stained. The shower area had either black mold or something all around the inside base. Bed was comfortable.

Nice hotel and staff. Room was very nice and clean. The arrangement was a little weird as the bed was directly in front on the vanity area with no door. The door closed to the toilet and shower but vanity was right at the bed.

I’m glad that they are renovating this place for future guests. But that doesn’t help anyone who is currently staying here. There was mold in my mom’s shower. Rust in both of our freezers. The whole place smells musty. Hair on the bedsheets. Hair on the couch. Smear of lotion on the vanity. Stained up furniture. Holes in the lamp shade. Dirty, stained curtains. Clearly our fan was just for decoration as that didn’t work. There was a huge dip in the other bed in my room. Very uncomfortable beds/pillows. My niece was bitten by fleas. There was a barking dog staying in the room across the hall. The rooms are smaller in person than they look in photos. One of the elevator doors kept opening repeatedly instead of closing. Overall, I would not stay here again. I’m not sure why this place has such good reviews. The standard bar must be pretty low. I’ve had nicer rooms in a cheaper hotel.