My husband and I stayed at Metro Hotel Couva beginning on Tuesday 10th, 2026. Unfortunately, our experience started on a very disappointing note. Upon arrival, we found the lobby door locked. We stood outside knocking for approximately 15 to 20 minutes. During that time, a female staff member came out, looked at us, and went back inside without assisting us. About five minutes later, a male security guard finally came to unlock the door and let us in. This was not a welcoming first impression. After checking into our room, we noticed that the closet shelves were covered with spider webs (which stayed like this), and the sink had visible food residue. These cleanliness issues were concerning and unexpected. There were no hand towels in the room. Wed. morning I requested an extra regular towel or a box of Kleenex to dry our wet hands. I was told that they do not provide those items but that an extra towel would be placed in the room, but when we returned later that evening, no additional towel had been provided. Thursd. morning, a very nice female front desk staff member apologized for the incidents, which we genuinely appreciated and we received hand towels. It was also no hair dryer in the room. I had to request one from the front desk and personally returned it at checkout. We were supposed to receive two clean bath towels, one floor towel and toilet paper daily during our stay. Frid. this was not replenished. We paid for our stay until Feb. 15th, we left on the 14th.
My husband and I stayed at Metro Hotel Couva beginning on Tuesday 10th, 2026. Unfortunately, our experience started on a very disappointing note. Upon arrival, we found the lobby door locked. We stood outside knocking for approximately 15 to 20 minutes. During that time, a female staff member came out, looked at us, and went back inside without assisting us. About five minutes later, a male security guard finally came to unlock the door and let us in. This was not a welcoming first impression. After checking into our room, we noticed that the closet shelves were covered with spider webs (which stayed like this), and the sink had visible food residue. These cleanliness issues were concerning and unexpected. There were no hand towels in the room. Wed. morning I requested an extra regular towel or a box of Kleenex to dry our wet hands. I was told that they do not provide those items but that an extra towel would be placed in the room, but when we returned later that evening, no additional towel had been provided. Thursd. morning, a very nice female front desk staff member apologized for the incidents, which we genuinely appreciated and we received hand towels. It was also no hair dryer in the room. I had to request one from the front desk and personally returned it at checkout. We were supposed to receive two clean bath towels, one floor towel and toilet paper daily during our stay. Frid. this was not replenished. We paid for our stay until Feb. 15th, we left on the 14th.
