Hilton Garden Inn Queens/JFK Airport

**Limited Airport Shuttle Hours**. Check with the hotel if you have an early or late flight. I made this mistake of booking this hotel and had a 640a flight and found out the hotel starts at 6A and I think stops around 9. Make sure you check hours and don’t pay a premium for an airport hotel and don’t get the benefit of it.

Construction oncoming around property causing some mess and traffic problems. Location not walking distance to jog so need to take shuttle. Shuttle does not operate between 12-4pm nor after 9:30pm so it caused me to have to walk once and take an uber another time. Frustrating.

The parking is an issue. The parking area gets full fast and you on your own to park on the street. I didn't like that at all.

Recently renovated rooms, very clean and comfortable with coffee machine and fridge. Bar and restaurant area a little basic and lacking in personality but a view into the kitchen was good and I had an excellent meal. The transfer to the terminals was actually to the Air Train which initially concerned me as I had an early check-in and it was the main reason that I was spending the night near JFK. My previous hotel stays took me to the terminals, however there are major road works and delays around the airport area so it could actually be best. Surprisingly it only took 30 minutes from hotel to Terminal 8 and that was the last stop. Although not as easy as a transfer to the terminal doors it was not difficult and the airtrain from the drop off to the terminals is free and well communicated.

Availability of the airport shuttles 0500 am to 0930pm

The run times of the shuttle buses to the airport were inconvenient at times, especially since I chose it for that purpose.

The hotel was lovely but there were a couple of things that caused me hassle and for a hotel that is located at the airport I just think they see important. My wake up call was 15 minutes late - luckily I was up and already getting ready but that could have seriously impacted my morning. The shuttle bus was oversubscribed and there was no organisation of loading so I ended up being left behind on the first trip of the day. They came back around but I was 15 minutes later leaving that I expected. The hotel is in a noisy location but it was perfectly quiet for sleeping and the hotel is nice.

Unfortunately my stay was during renovations as a results the facilities were not available. In addition, they charge $40 a day for parking and the parking lot can hold but so many cars and the spots are very tight.

The shuttle only takes you federal circle.

Hotel shuttle stops at 9:45 PM…over $20 for a 1 mile Uber from JFK.

Terrible Experience – Do Not Recommend I booked a double room for three people for a two-night stay, expecting a comfortable experience while attending an event out of town. Instead, my stay was a complete nightmare. Upon arriving Friday evening, I discovered that the shower water was black—absolutely filthy. Since we were in a rush, I quickly informed the front desk, only to be told that because I had a service pet, they couldn’t do anything until I returned. After coming back from my event late that night, I was told the engineer had left, and nothing could be done. The front desk attendant offered me a single room instead, which obviously wouldn't accommodate three people. When I asked for another double room, I was told they had no more available and was instead offered a free breakfast—who would want to eat at a hotel under construction with dirty water running through the pipes? To make things worse, the front desk staff was rude and completely incompetent. When I requested to speak to a manager, I was told it was late, and the manager was asleep—and that they wouldn’t be waking her. After calling the hotel’s main guest services, they initially refused to help because my stay was still in progress. Eventually, they convinced the front desk to allow us to stay in our double room while using a single room just for showering—a ridiculous and inconvenient solution. The next day, the water cleared up slightly, but the shower and tub were left covered in dirt and soot, ma

Very clean and nice hotel

Very nice front desk staff. Clean except the shower water came out brown. Ran the waterr for awhile before showering.

The front desk staff were excellent along with most of the restaurant staff!! Bed was comfortable and easy to rest!! Shower needed done more attention as there were black mold/mildew around the inside of the lower extremities!!

I stayed here overnight be closer to JFK airport for a flight I had on 12/24 but for the price, it was not worth it. The front desk agent was not welcoming and seem occupied doing something else on the phone, loitering from outsiders in the lobby, parking $40 per night in addition to price, luckily I dropped my vehicle at another parking lot. The water was running brown/dirty and when I called the front desk, her tone sounded annoyed when she answered. She said the kitchen had an accident and to let the water run. Disgusting! They were doing some construction work near the lobby. The front door keeps opening and closing, it was freezing cold on 12/23 so all the cold air over powered the front desk. The place is congested and confusing when trying to find the entrance, I like the Hilton but this one I am not pleased with their standards. I wish I got a partial refund to be honest!!!

The front enterance smelled awfully The rooms dirty Carpets old

Breakfast was nice Room was clean Staff very friendly

Our hotel room smelled like burgers — it really felt like the burgers were being cooked inside our room although the hallways did not smell of burgers. There were roaches in the bathroom. The halloween decoration in the hotel was cheap and made the hotel look like a children’s school. The restaurant was disorganized and looked dirty.

Sorry but I was there for two nights and my room was never tirned over/cleaned. No fresh towels, no wipe down of serfaces, nothing.

Leaky roof water on floor. Dog pee in elevator, no leanancy with check in time

Great friendly service at check in and check out! Very comfortable bed and sheets. Great hotel

Air conditioner in rooms was not working property

Toilet worked poorly. Window shade broken. Air conditioner worked poorly

Internet access seemed buggy.

Nice rooms only real noise was from the planes flying over

Decent hotel for the money. Fair amount of aircraft noise that you expect near an airport. Staff very friendly and helpful!

Very well worn hotel, it’s close to JFK but it shows signs of neglect. Our room was spacious, but it showed signs of being worn down and not fixed properly. The vent fan in the bathroom looked like it had come loose and it was just secured with a drywall screw. The lock on our door was loose and wasn’t secure. The bed frame creaked whenever the pillows touched it while we tried to sleep. The walls were very thin, we noticed this when we were awoken at 11:30pm by our neighboring room blasting music and smelling of weed. The pillows were cheap and thin, and the heating/ac unit was loud and made clattering noises all night. Not a good Hilton stay, surely not worth the $280 we paid.

Clean room. Great comfortable bed.

In room 104 Ac was working but did not remove the humidity. Everything was damp. Toilet took three flushes because it was broke. One person working the bar and restaurant so it takes an hour to get a burger.

Not very good experience. It started off that i wrote to the hotel a couple of days before i came with regards the shuttle - never received any answer (the mail on their website) - so i had to pay for an Uber. Second, the hotel is old, run down, not pleasant. Checkin took long. Not a nice hotel. Oh, and the AC is very loud so I had to turn it off to sleep.

Great friendly service at check in and check out! Very comfortable bed and sheets. Great hotel

Hotel was great, staff was friendly. I really appreciated the late check out for my international flight

The check in was awful . Had to walk downstairs to get an answer concerning the room. Front desk clerk was inconsiderate and unresponsive.

It was the perfect location for what we needed. However, whenever we needed the front desk there was always a line out the door and our phone in the room did not work. Other than that it was an okay stay.

Mold in bathroom. Extremely hard to move suitcases in room doors are very heavy and hard to hold. Front desk not friendly. Need more staff on to help with long lines

Waited 45 minutes for a shuttle and then when we got to the hotel waited 3 hours to check in (took them 20 minutes to check in one person, with at least 50 people in line). One person at the front desk (who was clueless), and then another person arrived after an hour and a bit. They eventually ran out of rooms with 20+ people in line still to check in, after telling multiple times that they had rooms for everyone. Arguably the worst hotel experience I have ever experienced

The hotel was lovely but there were a couple of things that caused me hassle and for a hotel that is located at the airport I just think they see important. My wake up call was 15 minutes late - luckily I was up and already getting ready but that could have seriously impacted my morning. The shuttle bus was oversubscribed and there was no organisation of loading so I ended up being left behind on the first trip of the day. They came back around but I was 15 minutes later leaving that I expected. The hotel is in a noisy location but it was perfectly quiet for sleeping and the hotel is nice.

Convenient, awesome staff.

I would never stay in this hotel again. First issue, the lady in the reception was so disrespectful. She even took too long to finish my check-in!! Second issue, I paid the full amount once I booked the room. Then at time of check in, i used another card for "security services" as what the receipionist said. However, I found that the hotel made 3x purchases on my credit card (the one I use for what they called security services), all 3 with different amount, and not the room amount I paid. I had to cancel my credit card and inform the bank. Third issue, I forgot my coat in the shuttle bus, when I asked the driver he mentioned he did not see it, I went back to the hotel and they did not know either, they were helpless. That coat was stolen by whom, I don't know. Worse experience!!

Shuttle ‘service’ was appalling. Had to find a phone on Yelp, since everything the hotel listed took us to sales. We had to wait 40 minutes for the shuttle they claim runs every half hour. Management lied and said he might be stuck in traffic. There is no traffic; the hotel is 5 minutes away by back street with hardly a car. So, no shuttle at 5; finally arrived at almost 5:30 (we had been on the pickup point since 4:50). So, we were repeatedly lied to by staff; not a good beginning and the contemptuous attitude toward paying customers is reprehensible.

Minutes from JFK Airport, very convenient.

Near the airport.

It’s by the airport, so that convenient, but there’s nothing in the area at all and the bfast is too expensive for what it is. The front desk needs more staff. There was only one person at desk and there were at least six people in line. Too much for one person.

Clean, comfy, and convenient. Took us 10 minutes to get to the airport early in the am!

Good proximity to JFK airport. Expensive but that's New York City.

The hotel stay was comfortable, safe and clean. The customer service was great in all areas. I'll definitely recommend and return. The airport shuttle was convenient.

The property was fine. Definitely just good for a stay before your flight. There is not much around the area, but it serviced its purpose.

Just stayed overnight. The lobby is small and uninviting. Coffee urn was out of coffee at 5.00 am in the morning. Desk staff were pleasant and helpful. Room was clean but dated. Hotel is Ok for a brief overnight stay but is not as convenient to the JFK airport as I assumed. It’s a $20-$25 taxi ride. The hotel shuttle does not take you to the airport. It takes you to a tram that you transfer to to take you to the airport. It was actually a fun adventure but allow time.

Close to airport

The hotel is really nice and close to the airport, even thou nothing to eat nearby or even anything to see. The shuttle is timely, the staff at the front desk is polite (the really short lady was extra nice) she so tiny.. Loved her but clearly forgot her name, but we did tell the manager about her great service. Also with how close it is to the airport.. we really couldn't hear the airplane that much.

The stay was fine. The staff was great at check-in! The sink held water, slow drainage. But the room was fine. $6 for a bottle of water was very steep, and it said buffet breakfast. But we had to pay.

Check in was a breeze. The front desk receptionist made the check in process pretty easy. The restaurant was good. The waiter was accommodating and charming. Good stay Close to JFK and shuttle service was good

Convenient, 10’ from JFK via free shuttle. Shuttle accessed via AirTrain @ Federal Circle. Nice room, clean, comfortable. Onsite restaurant very expensive but it’s NYC so…

Any type of potato was deep fried. A few more menu items would be beneficial

The restaurant was amazing with excellent service and good food and drinks. Took forever to get hot water for showers- the only real negative.

Very nice place and great breakfast buffet

Limited seating for eating and service. Our food was given to another couple and waitress made excuses up and even asked the other lady if she would like her chicken sandwich switched out to what she really did order. Not very professional. However the food was great when we did get it.

Food needs work especially for the pricing

The hotel itself is a fine hotel. We ordered breakfast buffet. It turns out most of the items are cold, and choices are very limited. We paid for $17 apiece, which is absolutely not worth it.

The airport shuttle was fast and free. The restaurant was pricey but it was ok. The rooms were very nice and well maintained