Ace Hotel New Orleans

The room was super cute and had a full sized fridge with lots of snacks for purchase. The chrome cast didn’t work, room service was unavailable, one one elevator was working, and the pool was closed on Monday for cleaning. Great gym, beautiful pool area, fantastic location.

This is an outstanding property. Loved the bar, coffee shop, room has everything, spacious and completely comfortable. Well appointed throughout. Staff very helpful and polite.

Nice hotel with a cool retro vibe. Staff was friendly and helpful. Gym was pretty nice too.

We stayed at The Barnett this past weekend for our Anniversary staycation also during Essence Fest weekend in the city. We chose this hotel as it is within walking distance to Bearcat, Rouses, CVS and the Superdome. The bellman greeted us and assisted with getting our luggage out of the car, and called for the valet to park our car. There is a parking lot directly across the street from the hotel, but we used the hotel valet ($50 per day). The front desk associate was friendly, checked us in quickly and we were in the room within 10 minutes of arriving. We reserved a room with a private balcony, but were placed in a room with the shared balcony. Although there were blinds I was not a fan of just anyone walking past our room. The room was spacious and decorated in a cute retro vibe. The walls are thin. You will hear your neighbors and will definitely hear any music playing. The pool is a vibe! Relaxing lounge chairs with shade and mist fans. The pool cook, Bliss, made delicious wings. We will be back for a pool day soon! There were a few cons: We could not find the ice machine on our floor The phone did not work in our room Low water pressure in the sink

I appreciated how spacious the rooms were. Toiletries smelled great, decent bed, very friendly and helpful staff, great location for folks wanting to be close to restaurants but not too in the mix. The pool is a whole vibe. Cafe and working space are excellent. Not great: The elevators are slow and the signage around the hotel is not very helpful (a sign referring to the 2nd floor posted in front of the elevator on the 1st floor. A sign telling you the cafe is behind you, after you already pass it).

Enjoyed the stay, the gym and the pool

Room was nice, design of overall hotel was cute. Restaurants were good. My complaints are with the pool, which was the whole reason I booked this hotel. The pool was small, overcrowded, and so cloudy that you couldn't see more than 10 inches down into the water. The pool deck is a dark color which burns the heck out of your feet to and from the pool. I had a reservation for the seats, and the second day I didn't even bother going back to that gross pool.

When I checked in to the hotel they sent me to a room that was occupied by another guest, a man. I am a single women checking into a hotel. That was frustrating and somewhat scary. Elevator sometimes worked with a key and sometimes did not require a key to go up. Wish that the bar in the hotel had more selection of drinks in the after hour times as well. Brick on pool deck loose in various places and caused multiple people to slip

Great location and everything was very walkable. The rooftop pool area was amazing! We were slightly disappointed they closed this area early one day of our stay but we understand this was due to safety concerns. We understood there was some construction on our floor and that is ok however they began using very loud machinery at 7:20am which woke us up. I think they should have waited until at least 8 am to be that loud/make they much noise.

Really awesome vibe and a unique look. The restaurants are great, rooftop pool is incredible, live music in the lobby ballroom and fantastic cocktail and coffee bars. All around awesome place, and made it hard to leave the hotel to explore New Orleans!

My bathroom must have been abandoned mid clean. Toilet tank cover was not on the toilet, dirty towels in corner, lemons and limes in the garbage, glass cups drying on a hand towel, floor sticky, shower wouldn’t drain. I would have switched but got in late and had unpacked before I realized. Check in woman very professional and kind though.

Loved staying at this hotel! Check-in and checkout was super easy, clean rooms, in a great location.

All the staff was amazing! And very clean and nice!

I don’t typically take the time to write long reviews, but my experience at The Barnett was disappointing enough that I believe it’s worth sharing—especially for others who are considering staying here based on the hotel’s aesthetic or reputation. I rented five nights’ worth of rooms for a work trip. I stayed from June 4–6, and I booked a second room for my assistant ) from June 4–7. I intentionally chose The Barnett over several other beautiful and more affordable hotels, based on what I expected from a property affiliated with the Ace Hotel name. Unfortunately, the experience didn’t match the price tag—or the expectations. Let’s start with the rooms. Mine was dingy and felt dirty. There were visible stains in the bathroom, water damage, and rotten flooring near the balcony. The refrigerator didn’t work, and there wasn’t even an ice machine on the fourth floor—we had to go all the way to the restaurant to get ice. My assistant’s room had major issues with the air conditioning; it was consistently hot, and she struggled to regulate the temperature during her stay. Housekeeping didn’t replenish towels and washcloths properly either. For the rate we paid, these basic issues were unacceptable. The service at both the rooftop and lobby bars was shockingly poor. On the rooftop, we waited over 30 minutes for a single mojito while the bartender sat chatting with guests who weren’t even ordering—completely ignoring us. Downstairs in the lobby bar, after being told there was no wine

Room floor was dirty. Very very dim. Carpet in the hallway torn up. Very Haunted mansion vibes as our kids said. Got fee’d to death. Beds were very uncomfortable. No wifi info anywhere, or breakfast info. Ice was only on 1 floor. Would not stay here again.

The first night, I woke up in middle of night to see a cockroach crossing the floor. I asked them to put incidentals on a different card which I gave them. They put a $300 hold on that debit card and then proceeded to take out incidentals on my debit card which they said they wouldn't. Some of the staff were great and some were down right rude!

Only good experience I had while staying was the pretty lobby. As soon as we got to our room we realized there was no water in our bathroom and the front desk allowed us to pay for our room without mentioning the entire hotel was having water issues due to a pipe leak. When we asked when the water would be fixed the front desk replied “I don’t know I’m not an engineer”. Wasn’t fixed until the next morning, but then there was only one working elevator. Also got a text asking to refrain from running any water in our room. Rooms were just dirty, hair and slimy floors. Thankfully we were told we could get a refund for the two nights we booked and finished our stay in Nola at a different hotel.

The room was small and the floor sticky. We went one day without running water. Staff was excellent though.

The sheets were dirty we found dirt crumbs but that’s about it the room was spacious

Spent the Independence Day holiday at The Barnett and had an amazing stay. The staff was so friendly and welcoming, and the property was spotless. The restored art deco building is beautiful, and the rooms are modern, spacious, and comfortable. I loved the rooftop pool with cocktails and great city views. With excellent dining options and spaces that work for both relaxing and getting things done, it’s the perfect mix of New Orleans charm and comfort. Highly recommend!

The building itself is awesome. Super cool inside with bars and restaurants. The room idea is awesome but not executed the best. The corner room with full windows and couch and bed and separate shower and tub we awesome, but it felt very institutional in the room. Echoed and could hear other rooms. The bed was really low and the mattress was super uncomfortable. Kind of a let down over all.

The mattresses were hard and unacceptable for a Hyatt. There was no comfortable chair in the room. Otherwise, the room was okay. I would not recommend due to the beds.

Poorly managed hotel with unresponsive staff. We booked a suite for our anniversary and we had no WiFi or television during our entire stay. My husband had to cancel his conference call because there was no WiFi. We had to cancel our dinner reservation because the front desk told us to wait for internet repair which never happened. No follow up from the hotel until days after we checked out despite numerous calls to front desk for a status report. It took three hours and two requests just to get extra towels. If you care about reasonable customer service, I suggest you book elsewhere.

Very unique deco-feel property, front desk staff was great. Room was funky in both interesting and not so great ways. I requested a quiet room, and it would have been but for the very loud knocking sounds that occurred when the AC was finished with a cycle. So you'd be awakened many times in the night. In addition there were quite loud knocks from the full-size fridge in the room. The room was very spacious, with spare and unusual 1920s-30s decor, purposely shabby (a shoe print on the coffee table that must have had paint on it) The toilet seat had some type of adhesive residue in the shape of a foot print, that housekeeping promptly responded in an attempt to clean it, but after really trying, only got some of it off. I might have requested a room change, but we weren't there that long to bother. I like the hotel's location, but we don't think we'll be back to the Barnett.

We stayed at The Barnett this past weekend for our Anniversary staycation also during Essence Fest weekend in the city. We chose this hotel as it is within walking distance to Bearcat, Rouses, CVS and the Superdome. The bellman greeted us and assisted with getting our luggage out of the car, and called for the valet to park our car. There is a parking lot directly across the street from the hotel, but we used the hotel valet ($50 per day). The front desk associate was friendly, checked us in quickly and we were in the room within 10 minutes of arriving. We reserved a room with a private balcony, but were placed in a room with the shared balcony. Although there were blinds I was not a fan of just anyone walking past our room. The room was spacious and decorated in a cute retro vibe. The walls are thin. You will hear your neighbors and will definitely hear any music playing. The pool is a vibe! Relaxing lounge chairs with shade and mist fans. The pool cook, Bliss, made delicious wings. We will be back for a pool day soon! There were a few cons: We could not find the ice machine on our floor The phone did not work in our room Low water pressure in the sink

The room was on the corner of the floor and you could hear everything outside including the streetcar

I appreciated how spacious the rooms were. Toiletries smelled great, decent bed, very friendly and helpful staff, great location for folks wanting to be close to restaurants but not too in the mix. The pool is a whole vibe. Cafe and working space are excellent. Not great: The elevators are slow and the signage around the hotel is not very helpful (a sign referring to the 2nd floor posted in front of the elevator on the 1st floor. A sign telling you the cafe is behind you, after you already pass it).

Very unique rooms, large fridge, cool bathroom tiles, very tall ceilings and beautiful huge windows. there wasn't enough table space and only a single chair in my room. So eating in the room was impossible - or even really using the coffee maker proved to be problematic because there wasn't enough table space. they also charged extra destination fees, which weren't clearly indicated in the listing.

One of the most frustrating hotels I’ve ever stayed in. There is insufficient surfaces for your items and almost nonexistent storage. Every surface is occupied with items the hotel wants to sell you. You will struggle with your luggage and clothing and toiletries if you stay more than one night. If you haven’t been to the gym lately, no problem. You will get a workout closing the heavy pocket door to the bathroom. Not fun.

I absolutely loved my stay here. The hotel itself is beautiful, and the staff was so kind and helpful. I booked the Corner King specifically for the soaking tub, and it was worth every penny. The only gripe I have is that I had trouble casting my phone to the TV, but the staff was quick to help.

The staff was amazing and the place was really cool. The elevator had some issues stopping on floors for no reason, but that was my only issue.

Poorly managed hotel with unresponsive staff. We booked a suite for our anniversary and we had no WiFi or television during our entire stay. My husband had to cancel his conference call because there was no WiFi. We had to cancel our dinner reservation because the front desk told us to wait for internet repair which never happened. No follow up from the hotel until days after we checked out despite numerous calls to front desk for a status report. It took three hours and two requests just to get extra towels. If you care about reasonable customer service, I suggest you book elsewhere.

The Barnett treated my husband amd i very well. We were in a safe and walkable distance from the French Quarter. They greeted and treated us as if we were apart their family. The ladies and gentlemen whom worked the front desk were absolutely polite and very nice. They definitely took care of each of our needs. We will be back to stay there.

The staff was very accommodating! Our room wasn’t ready when we got there due to a maintenance issue, they took care of our bags and sent us upstairs for a free drink. Everyone was very friendly and welcoming. The room was very nice. The restaurant was some of the best food i’ve had. 10/10 recommend this hotel.

The staff at the desk were friendly and helpful. The manager gave us a list of his must visit places as it was our first time in New Orleans. The hotel is unique and eccentric, doesn’t look corporate and we loved that bc it added to the experience of the city. The pool was heated and the rooftop gave a nice view of the city.

The staff was very courteous. I would stay again.

Room was not ready on check in waited 90 minutes for a different room. No room service for 2nd night. Understaffed. Wont stay there again.

Love the vibe of the hotel and the location. Service was mid and not very accommodating, but had the best time!

Every member of the staff we encountered at the Barnett was excellent. Very helpful and friendly. The hotel was in excellent shape and was convenient to the event we attended. Also on the trolley line making it convenient. A dresser in the room would have been nice to have. and the restaurant food was nothing special, but only ate there for convenience. Our stay there was excellent. I would not hesitate to return.

Spent the Independence Day holiday at The Barnett and had an amazing stay. The staff was so friendly and welcoming, and the property was spotless. The restored art deco building is beautiful, and the rooms are modern, spacious, and comfortable. I loved the rooftop pool with cocktails and great city views. With excellent dining options and spaces that work for both relaxing and getting things done, it’s the perfect mix of New Orleans charm and comfort. Highly recommend!

Great location in CBD, modern rooms, fantastic rooftop pool

I highly recommend The Barnett for convenient location and amenities. The Superdome and French Quarter are easily walkable for anyone in average shape. The hotel staff were outstanding. Our room was clean and inviting upon arrival. The pool staff and front desk were incredibly friendly. Trattoria’s staff were equally impressive. I would return to this hotel again without question.

Loved staying at this hotel! Check-in and checkout was super easy, clean rooms, in a great location.

The property looks just like it does on the website. The people were very friendly this was my first time in New Orleans and this was the perfect location to walk to a lot of places and not be far from everything. The best decision i made. I will be back to this hotel

Everything about the hotel is great, except the actual bed. The mattress is fairly thin and not super soft. If they updated the mattresses, it would be a perfect score.

Staff was very friendly and accommodating. Couple of blocks walk from French Quarter without the craziness.

I like the aesthetics in the room. The location was ideal for the Essence Festival. Transportation, restaurants and the Superdome was in walking distance.

The hotel is well located near the french quarter. But if you go there during Mardi gras, you will probably have to walk a block or two with your suitcases as we did. But it is probably the case with other hotels in this area. Otherwise we liked our stay.

This is one of my favorite hotels. Such a fun, unique and quirky hotel. Staff are great and such a great location!

The hotel is in a great location, it’s close enough to the main streets but far enough away so you don’t have to hear all the late night noise. The rooms are beautiful and spacious and I would definitely stay again.

Both the bar and the restaurant on the first floor were a real highlight. We had a late night date at the restaurant one night, and breakfast the following morning. Both meals were actually some of the tastiest versions of the food we had had. (Best caesar salad I have had in years, best pancakes, etc) The hotel front desk staff were not great but not too problematic. A bit useless. We had issues getting the tv netflix sync thing to work and the front desk said they would send someone up and we waited an hour and no one ever came. They never apologized. That was a really boring night TBH and I had drank espresso before dinner, thinking we would stay up late to watch a movie, and then all we could do was just lay there. I understand a hotel in New Orleans is not the main event of why you are there, you're there to go out and have fun around town-- and we did. But when you run out of steam around 3 and take a nap til 5, then go out again for drinks and dinner, and then come back instead of going out for more fun because it's thunder storming, I just really wanted to watch something on netflix. The rooms are fine. Ours was neat. The hallway carpet is in bad shape which could give you a bad impression of the place, but again it's a fairly priced hotel in a party city. Rooftop bar/pool was cool but not really open much as we were there in December. We did have an INCREDIBLE bacon lettuce tomato (BLT) sando from the rooftop grill though. Will stay here again.

Excellent vibe. Ambiance was great. Multiple bars in the hotel and the restaurants were amazing.

This is a fun place to stay. Staff is so helpful, dining options at the hotel are great and plenty of other options in the neighborhood are fantastic too. You can grab a streetcar a block away.

Retro decor, good coffee bar and restaurant, very friendly staff.

we enjoyed the location to the warehouse district and the hotel bars. very fun

Dining options were all excellent.

Loved our stay at the Barnett! Would definitely stay here again. Great location close to things yet away from the fray. Fabulous lobby and bar, love the cafe for morning coffee and pastries. Lunch at the restaurant (bar area) was delicious and server was super sweet. Room was spacious and comfortable. All staff members were courteous and helpful. Very much enjoyed our time here.

Really awesome vibe and a unique look. The restaurants are great, rooftop pool is incredible, live music in the lobby ballroom and fantastic cocktail and coffee bars. All around awesome place, and made it hard to leave the hotel to explore New Orleans!

After a long week, I simply wanted a quiet evening with room service before a morning appointment in the city. I used the QR code to access the menu and all menu items indicated ‘unavailable.’ I called the front desk and they routed me to room service, which ended up being a voicemail box. I did this 3 times and on the fourth time, the desk person told me “I guess they’re busy, sorry.” No follow-up, no let me see what we can do, nothing. So I basically paid about $400 to watch TV and eat their overpriced room snacks, which are plentiful. Oh, if you want free condoms, this is place to be. Too bad I only wanted to eat food. The room was clean and the retro look is cute, but if you want any service to your room go somewhere else. I have stayed in many places in NOLA and there are better options for this price point.

Fantastic overall stay at the Barnett! Dark and moody aesthetic, clean rooms, excellent customer service from staff! Highly recommend the brand new restaurant off the lobby!