The experience has honestly been awful. First of all, when I booked the room I explained that my mom has a disability called glioblastoma aka brain cancer. She does not need any specific room for disabled people but she does need for instance help to climb stairs. The first very annoying thing is that one of the two elevators wasn't working (see attached picture). Meaning my mum had to wait a long time for her elevator to arrive, especially during peak times such as breakfast. Second, on New Year's Eve, she had the bad surprise to see that some homeless people had settled inside the premises, both on the ground floor but also on the 2nd floor where her room was. This created a negative feeling of insecurity for her, and myself. Third, this hotel requires guests to inform the reception if they wish to have the room cleaned. On her third day, we went to inform the reception staff that we wanted the room to be cleaned, and also informed one of the cleaning ladies that we would appreciate a new supply of coffee, since the coffee had not been replaced and even more shocking, the cups had not been cleaned. Despite having informed both the reception and the cleaning staff that we wanted the room to be made, we arrived at 4pm after a long day to find out that the room had not been cleaned up. Ironically the coffee had been replaced (!) but the room wasn't cleaned up. This is nonsense. We had to ask again politely to the reception guy, who was particularly unfriendly.
The experience has honestly been awful. First of all, when I booked the room I explained that my mom has a disability called glioblastoma aka brain cancer. She does not need any specific room for disabled people but she does need for instance help to climb stairs. The first very annoying thing is that one of the two elevators wasn't working (see attached picture). Meaning my mum had to wait a long time for her elevator to arrive, especially during peak times such as breakfast. Second, on New Year's Eve, she had the bad surprise to see that some homeless people had settled inside the premises, both on the ground floor but also on the 2nd floor where her room was. This created a negative feeling of insecurity for her, and myself. Third, this hotel requires guests to inform the reception if they wish to have the room cleaned. On her third day, we went to inform the reception staff that we wanted the room to be cleaned, and also informed one of the cleaning ladies that we would appreciate a new supply of coffee, since the coffee had not been replaced and even more shocking, the cups had not been cleaned. Despite having informed both the reception and the cleaning staff that we wanted the room to be made, we arrived at 4pm after a long day to find out that the room had not been cleaned up. Ironically the coffee had been replaced (!) but the room wasn't cleaned up. This is nonsense. We had to ask again politely to the reception guy, who was particularly unfriendly.
