Hotel Chicago West Loop, SureStay Collection by Best Western

Great staff! Very kind! only complaint is that my bed was a bit hard for me, but that's just a preference. Many people enjoy the harder beds I'm sure. I will definitely stay again! Thank you!

Awesome hotel every will book again

La limpieza es buena, tiendas muy sercas.

I was not told about the nightly deposit fee when I booked the hotel so I had to borrow money from my sister to pay for that. Maybe that was my ignorance. The room was in a corner where traffic from maintenance and other workers was a lot. Then right outside our window (1st floor) there was construction so we had to deal with that chaos as well. The room was not cleaned properly. When I noticed I wiped down everything with sanitizer wipes and sprayed the bed and other materials with disinfectant. The phone did not work so whenever I needed anything I had to go to the lobby.

clean room, friendly staff, easy check in and check out