The Waverly Hotel & Residences

Room was clean, staff very polite and helpful. We were upgraded to suite which was spacious and comfortable. Great views across city. Lovely large pool with loungers.

Good choice at breakfast plus the chef prepared an excellent evening curry and the on site 'pub' provided a good alternative menu with excellent craft beers. A shopping mall in the block beneath the hotel and a separate one in the adjacent block had quality products.

They claim this to be the 5 star hotel. Other than room size, everything else is consistent with or less then par with 3 star hotel. From entry to checkin to room entry, theres zero help with luggage. At checkout, no one helped with luggage. No newspaper. No secure room for holding luggage. No helper is seen around. Claiming to be 5 star is what lured me into this hotel. It falls too short in service.

Yes

The hospitality provided by all Waverly staff including security was exceptional. The room was very clean, and requests were handled in a professional manner.