Hotel Piolets Soldeu Centre by Nexta

Some of the front desk staff were not friendly. A bit sad you have to pay extra for access to the pool. This should be a standard offering and its hours were quite limited. The buffet and food options were pretty good. The restaurant staff were fantastic.

We really liked the hotel and the staff were really excellent. Comfortable beds, powerful showers and a fantastic breakfast. Also next door to the ski-hire and main lifts onto the slopes. The only thing that spoiled our stay was the parking situation otherwise this would have been a five star review. We were unable to pre-book parking but a space was available on arrival. They only had one charging point and an inconsiderate guest decided to occupy the bay for 24 hours (despite clear signage for a 4 hour maximum) .. we wanted to charge the car for the drive back to Barcelona. The staff at Piolets did their best to accommodate us by locating a space at their sister hotel across the street. We moved our car to their bay and we were assured they would enable the charger. However we returned 4 hours later to discover this had not been done. We then spent an hour finding a fast charger and only just made it back to BCN airport just on time. This made the end of our weekend away extremely stressful. A shame because is all other respects our stay was fantastic.

We booked a quadruple family room, which was superb. Spacious, contemporary design, separate toilet and bathroom and two TV's with plenty of hanging/storage space. Staff on the whole were friendly. We emailed ahead of time to ask if we could eat dinner in restaurant one evening and were assured that would be fine with no need to prebook. However, at the hotel the receptionist insisted that prebooking was required. Having showed her the email correspondence she reluctantly agreed that we could dine. Her manner was unwelcoming and abrasive. Restaurant and bar staff were friendly and kind though. Breakfast in the restaurant was enjoyable with omelettes and pancakes made to order. The dishes at the dinner buffet were tasty, but too limited. Pleased that we didn't include dinner in the package. Some public areas of the hotel are in need of refurbishment. Overall we were happy with our stay.

Excellent location, clean rooms

Fantastic hotel. Great mountain views, boot room opens about 50m from the gondola. Staff very friendly and helpful. I don't have her name, but the receptionist was extremely helpful in helping me sort out an alternative route to the airport when the bus wascancelles.