Staybridge Suites - Houston - Medical Center by IHG

I was disappointed in the limited parking due to the lot being used for cash parking for the rodeo attendees. We paid a fair price for the room it would have been nice to park both our vehicles at the motel.

The hotel played music outside all night that was loud and kept waking us up.

Fire alarm nuisance

I got a room because I bought tickets to an event at NRG and wanted to walk to the venue. I didn’t want to deal with traffic and parking. I was alone, but was among many others during my walk to NRG. I never felt unsafe. I actually made some friends during the walk and saw them again at the hotel breakfast buffet. It was a great stay. The front desk also made me feel great about staying there alone offering their services if I needed anything. Definitely recommend this hotel to be close to everything. I didn’t get in the pool, but wanted to. It looked clean and nice.

The property was good and very convenient to NRG stadium. However, the staff is NOT to be trusted. We took the shuttle provided to rodeo grounds and my husband accidentally left his expensive sunglasses in shuttle. I immediately called hotel to report and asked they contact shuttle driver to retrieve glasses and bring to front desk. He said he would. We were the only ones in the shuttle. When we arrived back at the hotel to get the sunglasses -no one could locate the glasses.😡 Somebody on this staff walked away with a nice pair of sunglasses.

The room was very nice. We will stay there again. The thing that was most upsetting was that shuttles air conditioners was not working so the shuttle was unavailable. We were depending on that to get us back and forth to the hospital. Hopefully it will be fixed when we return in month. We were there for 10 days.

Very old furniture in the lobby and breakfast area

Like the shuttle.

Nice stay, great breakfast, friendly staff, comfortable bed, walkable to NRG stadium, BUT...$10 a day for parking. They charge you when you check in. It's just to park your own car in their small parking lot!! Not a fan of that at all!!!

Close to NRG arena, ample parking, excellent front desk clerk and cleanliness of room. A little noise came in but it was nothing tot ale away for my he positives.

We had bed bugs in room 305

Customer service is wonderful they are so nice and they take care of their customers the food the breakfast was great and they have happy hour and it's free food and wine wonderful only problem the smell in the room

The property was in a great location for our needs, but the only thing that worried us is that the rooms, including ours (406), were infested with small roaches that stayed in the kitchen.

We had several issues. First the room was not ready and we had to wait till after 5 to checkin. We had a king suite and we woke up a few hours after falling asleep and smelly pee. Come to find out the top of the mattress was cover in urine and it soaked through the sheets and all over our clothes. Front desk was as not helpful gave us sheets for the vouch at 4am and said nobody here can help. In the morning nobody was helpful we had to contact corporate.

The stay was amazing and everything was clean!

The property is very well maintained and clean. Convenient to medical centers in the area.

Clean Rooms and bathroom, all around Nicee

We had a wonderful stay at this location. Staff were very friendly and helpful, as well as the people staying at the hotel. Breakfast was wonderful and everything was clean.

Hotel is very clean and well maintained.

Mr Jordan provided the fastest, easiest checkin ever. All the staff were kind and helpful. The Continental breakfast was excellent, great food great choices. The room and hotel overall was very clean and comfortable. I'd recommend staying here .

Great room, excellent check in staff!! Great location, all very clean. Only less than perfect part of visit was there were no pillows for the guest on pull out couch, really cramped the reat aspect :( - i had been told to pick up linens anytime when i called down to request them, but the guests before me were also too late. Even the pool was clean, and breakfast was good too

Stayed here for the Taylor Swift shows and the hotel was extremely convenient for the stadium. Staff was always super friendly. But the sofa bed was extremely uncomfortable, not to mention they did not supply bedding for it in the room. Had to go to the front desk and they gave us sheets for a much bigger bed and had no blankets so I had to use just a top sheet. Ended up buying a blanket at target for the other 2 nights to be more comfortable. Each day we had to get our room keys reactivated or get new ones all together cause they deactivated them? And we also got a call from the front desk a day before we were checking out to remind us of the checkout time because they thought we missed it… I fully understand just how busy they were that weekend but it just seemed somewhat unorganized. No complaints about the staff members I encountered because again they were all so friendly, even the one who called about checkout once they realized their mistake. It was just frustrating having to deal with it is all. I wouldn’t say definitely stay away because I would stay again if needed, but I might recommend looking into other hotels in the area first just based on the little things that kept happening throughout our stay.

Room was clean, distance to NRG, excellent. Being the reason for the trip. However, no room keys available. Had to wait to be let in by staff, a/c stop working 2nd night in the middle of the night. Wouldn’t recommend unless you’re staying for NRG , and don’t mind the inconveniences

Very uncomfortable sofa bed

Staff is super nice. Room would have been good if the AC worked. It got kinda hot. I'm not sure if there was a leak or what cause the carpet was wet next to the window. Room 203

I liked the room, but the a/made to much noise.

At the time of checking I have been told that the suite is handicapped accessible and on the first floor. Expedia should have told me that. Living room was very small. The room with 2 queen beds the bathroom was very inconvenient. Floor got flooded when we took showers. Bath mat didn’t work.

I’m generously giving this property 3 stars based on the only 3 positive things I have to say: 1) The location to NRG is easily walkable and we felt safe doing so 2) Staff was overall nice 3) overall, hotel is clean. Now, the negative: 1) this is THE nosiest hotel I have EVER stayed in! You can hear every car driving on the freeway, you can hear people talking outside and in rooms around you, you can hear people walking around the floor above you, during the middle of the night, the water pipes sounded like a banging bounce was coming from them, the refrigerator was running noisily all night 2) the A/C didn’t work very well at all. The room was really hot all night. Between the noise and being hot, it was impossible to sleep 3) The free breakfast leaves little to be desired. Its served on styrofoam plates and bowls and includes unwrapped sandwich cheese slices. Breakfast staff was nice, though. The noise is the deal breaker for me. Enough I won’t stay here again. It’s that bad. If you stay here, bring a fan or noise machine. Maybe it’ll help.

The main point of this hotel was the proximity to NRG stadium, and that was really the only saving grace for the price. At check in, the front desk worker was distracted and gave us keys without letting us know our room number or wifi password. We had a suite so three people could each have their own bed. The pullout sofa did not have bedding, and when we requested it from the front desk they had us walk down at 11p to get supplies, which ended up only being sheets, no pillows or comforters. The pull out mattress was so thin and uncomfortable we ended up sleeping on it as the couch. There was no working fanning the bathroom and the shower had not been fully cleaned at there were hairs on the wall and floor before first use. The windows were so thin you could hear ALL the traffic, conversations down below and the many sirens throughout the night. The breakfast buffet had quite a few options, but not the best quality. The toaster only half works, which according to another guest has been that way for over a month. The waffle machine needs seasoning to make sure every waffle isn't taken out destroyed in pieces. The orange juice was seriously watered down and there was a slime in the last sip. The coffee was also watered down and bitter. We would not have stayed more than the night we booked, and will look elsewhere if we return to the area.

We rented a two bedroom two bathroom room. The bathroom design was weird. The sliding door provided practically no privacy. Anyone walking around can see the person inside doing his/her business. The standing shower has curtains the same level surface does not provide any water spillage. It's practically impossible to take shower and make the whole bathroom area completely wet and awful. Did not like the stay.

Room was clean, distance to NRG, excellent. Being the reason for the trip. However, no room keys available. Had to wait to be let in by staff, a/c stop working 2nd night in the middle of the night. Wouldn’t recommend unless you’re staying for NRG , and don’t mind the inconveniences

Great service. We booked for a 1 bedroom suite but they were booked up when we arrived. Our first time staying with them and they upgraded us to 2 bed 2 bath suite. We absolutely loved our stay

We had several issues. First the room was not ready and we had to wait till after 5 to checkin. We had a king suite and we woke up a few hours after falling asleep and smelly pee. Come to find out the top of the mattress was cover in urine and it soaked through the sheets and all over our clothes. Front desk was as not helpful gave us sheets for the vouch at 4am and said nobody here can help. In the morning nobody was helpful we had to contact corporate.

We stayed here for the Taylor Swift concert and were blown away by how clean and nice the hotel was. I love the suite style rooms, and the breakfast was good! (love the muffins) The staff was super kind and helpful despite them being super busy with the concert in town. There was a mishap with my card and being charged for the rooms twice but they were so kind and and fixed it without issue. Great stay! Not sure if I’ll find myself in Houston again but if I do I would stay here again!!

Everything was great. There was a wonderful young man at checking on Saturday and in Sunday that was very friendly and kind. Not sure of his name.

We stayed here while our daughter was in the hospital. Couldn’t ask for better customer service.

I really enjoyed my stay. Jordan at the front desk was amazing. The hotel was walking distance to NRG park and the stadium.

The property is good but the receptionist is a worst of its kind.....

Stayed Sunday night. Check in was okay but come Monday morning woke up at 8:30 went to the front desk to get towels was told they would be at the room by 9. 9:10 comes around call the front desk was told they didn’t have any towels and she would get some once house cleaning came.9:45 comes around nothing still. Call again and was told they still didn’t have any towels. At this point it’s just 10am and check out is 11 I finally went back up the desk and was inquiring about towels again. The girl told me that they still didn’t have towels. The couple behind me were saying the same thing about how a hotel doesn’t have any towels. Thinking you’re a hotel you should have towels to accommodate your guest. They told me they will get me towels sent to my room once they get them and I will get a discount on my room. Funny thing is towels magically appeared 20 minutes later. First time staying at this hotel and I couldn’t get a towel after asking for 2.5 hours.

Mr Jordan provided the fastest, easiest checkin ever. All the staff were kind and helpful. The Continental breakfast was excellent, great food great choices. The room and hotel overall was very clean and comfortable. I'd recommend staying here .

Came to the Staybridge for Animeverse and me and my god child enjoyed our stay. We got ourselves a small kitchen area and it was pretty comfy we had plently of room to rest when we were in our room, we were given glasses and plates to use for dinner and our rooms were great we had our own privacy and clean beds to rest on when we turned in for the night and we were within walking distance of the NRG stadium

Perfect location to walk to NRG for events

Everything was good! Location, staff and room! That’ll be my go to from now on when I’m in Houston.

Everything was great, very close to NRG Stadium!

The stay was fine as far as the rooms and cleanliness is concerned but the problem was my car was vandalized in the parking lot which ruined my stay. Two of the window in my car were broken.

Both the sofa and the bed was comfortable. Breakfast had lots of choices. Location to the football stadium was very convenient because we could walk.

Facilities were very clean and the staff was professional. Paid a little more than I would like. But also paid for the convenience during Rodeo Houston and the accessibility to walk to and from NRG Stadium. Overall was worth the price.

The property is very well maintained and clean. Convenient to medical centers in the area.

We went for a soccer game and enjoyed the proximity to NRG Stadium.

We came for a soccer game at the NRG stadium and the hotel is 10 minutes walking distance. Very convenient. Also there is a target 9 minutes walking and an excellent BBQ restaurant in the area, Papas.

Customer service is wonderful they are so nice and they take care of their customers the food the breakfast was great and they have happy hour and it's free food and wine wonderful only problem the smell in the room

Breakfast service chile be better

Rooms are decent and clean also has a large breakfast bar with many options.

Great beds! Great room space. Hot shower. Great happy hour and breakfast choices. Quiet rooms.

Both the sofa and the bed was comfortable. Breakfast had lots of choices. Location to the football stadium was very convenient because we could walk.

It was an overall great stay. Breakfast wasn’t too great but it was comfortable and homey in every other way.

Clean rooms, nice staff, great breakfast!!

I’m generously giving this property 3 stars based on the only 3 positive things I have to say: 1) The location to NRG is easily walkable and we felt safe doing so 2) Staff was overall nice 3) overall, hotel is clean. Now, the negative: 1) this is THE nosiest hotel I have EVER stayed in! You can hear every car driving on the freeway, you can hear people talking outside and in rooms around you, you can hear people walking around the floor above you, during the middle of the night, the water pipes sounded like a banging bounce was coming from them, the refrigerator was running noisily all night 2) the A/C didn’t work very well at all. The room was really hot all night. Between the noise and being hot, it was impossible to sleep 3) The free breakfast leaves little to be desired. Its served on styrofoam plates and bowls and includes unwrapped sandwich cheese slices. Breakfast staff was nice, though. The noise is the deal breaker for me. Enough I won’t stay here again. It’s that bad. If you stay here, bring a fan or noise machine. Maybe it’ll help.

The main point of this hotel was the proximity to NRG stadium, and that was really the only saving grace for the price. At check in, the front desk worker was distracted and gave us keys without letting us know our room number or wifi password. We had a suite so three people could each have their own bed. The pullout sofa did not have bedding, and when we requested it from the front desk they had us walk down at 11p to get supplies, which ended up only being sheets, no pillows or comforters. The pull out mattress was so thin and uncomfortable we ended up sleeping on it as the couch. There was no working fanning the bathroom and the shower had not been fully cleaned at there were hairs on the wall and floor before first use. The windows were so thin you could hear ALL the traffic, conversations down below and the many sirens throughout the night. The breakfast buffet had quite a few options, but not the best quality. The toaster only half works, which according to another guest has been that way for over a month. The waffle machine needs seasoning to make sure every waffle isn't taken out destroyed in pieces. The orange juice was seriously watered down and there was a slime in the last sip. The coffee was also watered down and bitter. We would not have stayed more than the night we booked, and will look elsewhere if we return to the area.

Mr Jordan provided the fastest, easiest checkin ever. All the staff were kind and helpful. The Continental breakfast was excellent, great food great choices. The room and hotel overall was very clean and comfortable. I'd recommend staying here .