Name: Ascott Orchard Singapore
Address: 11 Cairnhill Road, Emerald Hill, Singapour, SG
Price range: 249 $US–586 $US per night
Rating: 8.75

Ce qu'en disent des voyageurs

À l'Ascott Orchard Singapour, les clients soulignent son emplacement central sur Orchard Road, avec un accès direct au centre commercial Paragon, des appartements adaptés aux familles, des chambres modernes et confortables, un personnel serviable et des installations de loisirs appréciées, telles que la piscine et la salle de sport, qui facilitent les séjours en ville.

Les plaintes courantes concernent une climatisation bruyante et trop froide, ainsi qu'une eau chaude intermittente, et un arrêt de maintenance signalé qui a affecté les services. Quelques clients ont également mentionné un accueil parfois froid ou un suivi insuffisant concernant des problèmes tels que le bruit ou le respect de l'interdiction de fumer. Certains studios peuvent sembler petits, avec une vue limitée sur les habitations voisines, ainsi que de légers défauts dans les chambres (par exemple, le réfrigérateur ou le téléphone) et des problèmes occasionnels de Wi-Fi. Attendez-vous à un séjour confortable et pratique dans une résidence avec services au cœur d'Orchard.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient la piscine et la salle de sport, et plusieurs louent le passage couvert vers le centre commercial Paragon. Un avis mentionne une maintenance annuelle en journée qui a perturbé le fonctionnement de la climatisation et des ascenseurs.

Avis de voyageur à ce sujet

10

Danny

19 avr. 2024

·

A séjourné 1 nuit

Updated property. Walkable to many dining and shopping areas. Great amenities. Convenient check-in and willing to easily catering to guests' needs.

4

Felicia

8 déc. 2025

·

A séjourné 3 nuits

Good kitchenette hotel on Orchard road attached to Paragon mall. However on 1 day of our 3 night stay, they were doing annual electric maintenance. It was not mentioned at booking or confirmation, only when we arrived. That meant no wifi, no AC and also intermittent elevator service (we were on 13th floor) from 10-17:00. When I contacted management regarding how inappropriate this was (I was charged full cost) the response was that they would pay for transport for me and my 2 young kids return trip. That’s it, no compensation, no apology - just that it’s annual maintenance and maybe it will come back earlier. That’s simply not acceptable at this price point. I need to work (wifi) and I also chose the hotel for its central location so my kids could nap/ get AC midday. I can’t recommend them at all. Many other hotels at this price point which provide excellent service

10

sharon

25 août 2024

·

A séjourné 6 nuits

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

10

Chris

27 sept. 2023

·

A séjourné 1 nuit

They have a covered linkto Paragon shopping centre

10

ANM Rezwanul

23 juin 2025

·

A séjourné 9 nuits

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

jahanum

13 juil. 2025

·

A séjourné 4 nuits

Loved the pool ! And the view from the room was great. Our Wi-Fi didn’t work which they fixed promptly. When we came the next day there was hot chocolate for us with an apology 😊

10

Walter

13 mars 2025

·

A séjourné 5 nuits

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

7 oct. 2025

·

A séjourné 5 nuits

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est systématiquement soulignée, les chambres et les parties communes étant bien entretenues et le service de ménage fiable. Quelques avis mentionnent des erreurs isolées ou des aspects datés.

Avis de voyageur à ce sujet

10

Catherine

29 déc. 2024

·

A séjourné 3 nuits

Nice apartment and very clean. Walking distance to orchard road shopping. Staff very friendly.

10

Trevor

2 janv. 2022

·

A séjourné 3 nuits

Great service and friendly and helpful staff. Rooms were clean and comfortable.

10

Eng Cheng

23 mars 2025

·

A séjourné 5 nuits

My Top Choice in Singapore – Always a Fantastic Stay! Having stayed at Ascott Orchard Singapore multiple times, I can confidently say that their exceptional service and attention to detail make all the difference. From check-in to departure, every experience here is seamless, warm, and welcoming. The team goes above and beyond to ensure guests feel valued. They are responsive and efficient for any requests - it's one of the things that set them apart. Beyond the service, the rooms are spacious, clean and well maintained. The location is unbeatable—right in the heart of Orchard Road, making shopping, dining, and business meetings incredibly convenient. Ascott Orchard Singapore has truly become my go-to accommodation in the city. A big thank you to the amazing team for their hospitality—I look forward to my next stay!

10

NORIKO

18 nov. 2025

·

A séjourné 2 nuits

スタッフが親切、丁寧でしたし、部屋もきれいでした。

10

Reynaldo Ruiz

12 mars 2025

·

A séjourné 5 nuits

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

KOJI

31 juil. 2024

·

A séjourné 1 nuit

Clean Good communication Comfortable

8

Darunee

8 déc. 2023

·

A séjourné 1 nuit

Staff are really responsive and friendly, could be slight improvement for room cleanliness

10

Walter

13 mars 2025

·

A séjourné 5 nuits

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

7 oct. 2025

·

A séjourné 5 nuits

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

8

Aloysius

10 oct. 2024

·

A séjourné 5 nuits

Conditions for hotel is old and not clean

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres de type appartement, dotées de kitchenettes, sont modernes et confortables ; certaines suites sont spacieuses, tandis que certains studios peuvent sembler petits ou donner sur les bâtiments voisins. Les problèmes récurrents incluent une climatisation bruyante et très froide, une eau chaude intermittente et d'occasionnels problèmes mineurs avec les appareils électroménagers ou le Wi-Fi.

Avis de voyageur à ce sujet

6

cazuin

7 janv. 2022

·

A séjourné 1 nuit

The room aircon sounds loudly at night ..cant sleep at all.. Mattress a bit old

4

Emmanuel

17 août 2025

·

A séjourné 4 nuits

Very poor check in service late at night. Check in staff very curt. Asked me to complete my email and mobile number by holding up a lousy tablet. Clearly untrained to 5-star levels. Rooms smaller than old ascott. Room looks right into apartments across the street.

8

stewart

7 déc. 2022

·

A séjourné 4 nuits

Check-in was a breeze. I have issues with the shower water heater, though. They tried to fix it but still no warm water.

8

Teresa

28 oct. 2024

·

A séjourné 3 nuits

The refrigerator was not working

10

sharon

25 août 2024

·

A séjourné 6 nuits

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

8

Timothy Christopher

21 août 2025

·

A séjourné 3 nuits

No better place to stay if you value convenience. Connected to the Paragon Mall, a full kitchen, with 2 doors fridge/freezer. I was travelling with an infant so the freezer was really necessary, and it was nice to have that in our room. The only thing I was disappointed about was the AC in our room which was ridiculously loud and unpleasantly cold. We tried adjusting using the controller and also conveying this to the Ascott team but I guess they need time to look at it. Other than that, everything else was just great!

10

Tomoko

18 août 2024

·

A séjourné 3 nuits

以前にも長期滞在したので、説明がなくてもパラゴン直結の道を知っていたが、知らなければ遠回りをすることでしょう。大きな部屋には洗濯機があり、設備は整っていたが、残念ながら小さな部屋には洗濯機はなかった今回、エアコンの音がうるさかったので、切って寝たが、それでも最低限のエアコンは効いていた

10

jahanum

13 juil. 2025

·

A séjourné 4 nuits

Loved the pool ! And the view from the room was great. Our Wi-Fi didn’t work which they fixed promptly. When we came the next day there was hot chocolate for us with an apology 😊

4

Elly

27 mars 2022

·

A séjourné 5 nuits

The room is too small, air conditioning blows directly to the bed and in my friend's room the room was freezing even she put the temperature at 24. Water heater didn't work properly. We paid as much as the room in ordinary hotel but didn't get the same service as what get usually in hotels. The category of room we stayed was studio, but it's actually a de luxe or basic room in hotels. In general, this property is a disappointment. However, we stayes there in 2 br suite 2 years ago. It was quite nice. To me, the studios category rooms are not recommendable. Better stay in hotels.

6

PETER

1 avr. 2025

·

A séjourné 10 nuits

There was no hot water 85 percent of my stay. Complained twice, first time they implied that i did not know how to use controls, second time they had me run the kitchen tap, sink tap and shower controls continuously for 5 to 10 minutes before taking a shower. This only worked 15 percent of the time. Otherwise i love the hotel.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme aimable, professionnel et réactif, avec une attention particulière, des réparations rapides et des surclassements occasionnels. Une minorité de clients ont signalé un accueil froid lors d'un enregistrement tardif ou des réponses inadéquates aux litiges concernant les factures et aux plaintes concernant l'interdiction de fumer.

Avis de voyageur à ce sujet

10

Eng Cheng

7 juin 2025

·

A séjourné 19 nuits

I like that it is very convenient and the team here understands my needs. To me, that is very important for long stays. Thank you to the team at Ascott Orchard esp Sandi, John, Robert & Devan - you most definitely serve with pride and deserve recognition!

4

Emmanuel

17 août 2025

·

A séjourné 4 nuits

Very poor check in service late at night. Check in staff very curt. Asked me to complete my email and mobile number by holding up a lousy tablet. Clearly untrained to 5-star levels. Rooms smaller than old ascott. Room looks right into apartments across the street.

6

Jedd

10 janv. 2026

·

A séjourné 3 nuits

The stay was great, great location and hotel. However, the unexpected material charge for the bed for the children was dissapointing and the response to the query about this after booking for two adults and two children was really poor.

10

Reynaldo Ruiz

12 mars 2025

·

A séjourné 5 nuits

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

Ka Wing

29 oct. 2025

·

A séjourné 2 nuits

Friendly staff

10

ANM Rezwanul

23 juin 2025

·

A séjourné 9 nuits

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

Hong Van

19 janv. 2025

·

A séjourné 2 nuits

Service was professional and thoughtful. When the coffee machine in my room didn't work and I called the front desk, hotel staff came and fixed that almost immediately. The day of my checkout, the team ordered my taxi at 4:45 a.m. and called my room at 4:30 to check if I needed help with the luggage. Room is clean and up to date. Location is great with walking distance to shopping, restaurants, and public transit.

10

Lisa

22 sept. 2025

·

A séjourné 7 nuits

I had an amazing stay at Ascott Orchard Singapore! The hotel was absolutely top-tier luxury from the stylish interiors to the exceptional service, everything felt premium. The location is unbeatable, right in the heart of Orchard, making it perfect for shopping and exploring. I truly enjoyed every moment of my stay and will definitely be coming back on my next visit to Singapore. Highly recommend to anyone looking for comfort, class, and convenience all in one!

10

Walter

13 mars 2025

·

A séjourné 5 nuits

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

7 oct. 2025

·

A séjourné 5 nuits

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé au cœur d'Orchard Road, avec une connexion directe au centre commercial Paragon et un accès facile à pied au MRT, aux boutiques, aux restaurants et à l'hôpital Mt Elizabeth. De nombreux clients apprécient la commodité de l'établissement, tout en soulignant qu'il reste un lieu calme et intimiste.

Avis de voyageur à ce sujet

10

Catherine

29 déc. 2024

·

A séjourné 3 nuits

Nice apartment and very clean. Walking distance to orchard road shopping. Staff very friendly.

8

poppy

16 oct. 2024

·

A séjourné 2 nuits

Excellent location, in the centre of busy Orchard rd, yet private and quiet

8

Timothy Christopher

21 août 2025

·

A séjourné 3 nuits

No better place to stay if you value convenience. Connected to the Paragon Mall, a full kitchen, with 2 doors fridge/freezer. I was travelling with an infant so the freezer was really necessary, and it was nice to have that in our room. The only thing I was disappointed about was the AC in our room which was ridiculously loud and unpleasantly cold. We tried adjusting using the controller and also conveying this to the Ascott team but I guess they need time to look at it. Other than that, everything else was just great!

10

Chris

27 sept. 2023

·

A séjourné 1 nuit

They have a covered linkto Paragon shopping centre

10

Peiju

24 janv. 2026

·

A séjourné 11 nuits

great location

10

Reynaldo Ruiz

12 mars 2025

·

A séjourné 5 nuits

We stayed for 5 nights and we were happy with its cleanliness, well-appointed units, convenient location and friendly/professional staff. My husband and I were surprised to have learned that we were upgraded to a one-bedroom unit when we never requested it. This made our stay in Singapore extra special and memorable.

10

ANM Rezwanul

23 juin 2025

·

A séjourné 9 nuits

Great location, nice clean rooms and facilities. Overall it is an amazing property with a convenient location if you want to access Orchard roads shopping district or the Mt Elizabeth Hospital which is behind the Paragon Mall. Only down side ( but a major one) during the stay was- the guest in the next room was probably smoking in his room, and after complaining about it multiple times the only solution provided by the hotel staff was a tiny air purifier in the hall way. It's not difficult to find out if someone was smoking in their room, our room and floor was non smoking so no one should be smoking there. Upon further enquiry the closes smoking area was in Heeran ( a building that was a 3-5 minutes walk away. The hotel staff did nothing about resolving this issue, apparently they were not sure who was smoking- its not rocket science- it shouldn't be that difficult to figure out as there are only a few rooms per floor.

10

Lisa

22 sept. 2025

·

A séjourné 7 nuits

I had an amazing stay at Ascott Orchard Singapore! The hotel was absolutely top-tier luxury from the stylish interiors to the exceptional service, everything felt premium. The location is unbeatable, right in the heart of Orchard, making it perfect for shopping and exploring. I truly enjoyed every moment of my stay and will definitely be coming back on my next visit to Singapore. Highly recommend to anyone looking for comfort, class, and convenience all in one!

10

Walter

13 mars 2025

·

A séjourné 5 nuits

Excellent front desk, cleaning and lobby staff. All were courteous, knowledgeable, and professional in our interactions. Our unit was perfect for our stay. The Ascott's location is convenient for shopping, walking and using public transportation. We appreciated the pool and the gym.

10

Antoinette

7 oct. 2025

·

A séjourné 5 nuits

Fantastic location in Orchard, easy walking distance to the MRT and all the shopping malls. Rooms were lovely, modern and clean. Great pool and gym facilities too. Staff were very helpful and accomodating.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Pas assez d'informations dans les avis.

Avis de voyageur à ce sujet

10

sharon

25 août 2024

·

A séjourné 6 nuits

Hotel and room very clean with daily service which was great. Breakfast was included which was very adequate. Pool area big and was able to swim laps. Daily newspaper was available in the lobby. Small kitchenette was great to have though would have been good to have some written instructions for microwave. Convenience to major shopping was wonderful and there was a walkover bridge from the hotel right into a mall - very nice when raining.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	227 $US
février	233 $US
mars	247 $US
avril	227 $US
mai	233 $US
juin	231 $US
juillet	275 $US
août	281 $US
septembre	264 $US
octobre	337 $US
novembre	274 $US
décembre	304 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $466
18 $323	19 $285	20 $310	21 $355	22 $358	23 $352	24 $274
25 $251	26 $249	27 $249	28 $319	29 $586	30 $250	31 $265

di	lu	ma	me	je	ve	sa
1 $271	2 $249	3 $249	4 $249	5 $271	6 $249	7 $261
8 $249	9 $271	10 $271	11 $250	12 $249	13 $271	14 $269
15 $271	16 $249	17 $249	18 $271	19 $249	20 $271	21 $261
22 $271	23 $251	24 $251	25 $271	26 $251	27 $251	28 $271
29 $271	30 $251

Ascott Orchard Singapore

Prix pour Ascott Orchard Singapore

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite, 2 chambres (Soho)

Studio (Murano)

Suite « Premier », 2 chambres

Suite Studio Exécutive

Suite Deluxe, 1 chambre

Suite, 1 chambre (Pierre)

Suite « Premier », 1 chambre

Suite Studio « Premier »

Avis des voyageurs sur Ascott Orchard Singapore

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

Informations sur l'établissement