The House of Edward by Domani Hotels

Narrow, steep, winding staircase - very difficult to lug suitcases up to the room (we are over 75 years old!) top floor hand railing a bit loose which added to the risk. I dropped something under the bed and in retrieving it, found that the floor under the bed had not been swept (or maybe never was).

Laundry service is a creepy and narrow staircase into a basement that reeks of garbage. Reception was quick to answer any questions over WhatsApp but it was suggested that I just leave my card info in a draw downstairs at checkout to pay and found that the draws are filled with random stuff including room keys. Seems unsafe if everyone that’s staying has access. Not very quiet and not well cleaned. Won’t be staying again.

Liked the room, the hands off check in check out, nice location for visiting Ghent. Steep stairs and railing needs some work.

Great studio loft in convenient location. Nearby parking stations made ut easy. Room on 3rd floor needed 48 stairs, last set very narrow, so not convenient if heavy luggage. Main letdown was lack of detail to servicing. Only one coffee mug, no coffee, one glass and only one fork. When texted agent, they were quick to rectify.

Nettes zimmer, sauber und komfortables Bett. Parken ist jedoch nicht, wie auf der beschreibung angegeben am hotel vorhanden, so dern man muss die öffentliche Garage ca 300m entfernt nutzen.

Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on Expedia, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.

Heerlijk in het centrum. We hadden een grote kamer met wc, douche en keukentje. Min punt, parkeren is daar erg duur.

praktische Unterkunft in Zentrumsnähe, automatisches Check-in hat erst nach telefonischer Nachfrage funktioniert, keine Parkplätze vorhanden (entgegen Hotelbeschreibung), TV hat nicht funktioniert (kein Empfang)

Bad start due to lack of communication from the owners, they did not respond to texts or phone until several attempts. Did not get information about room or code for opening the doors. But once we got that by third phonecall, we were pleasantly surprised - the studio was large and comfortable, and fashionably cool. Bed was OK. Very good aircondition is a huge plus. Also, it's very central.The kitchen lacks kitchen towel and bread knife. Stay out of the laundry basement, it's full of garbage. All in all, good value and we would consider staying there again.

No reception to ask questions or get directions or map, no hand towels, no utensils, way overpriced, no elevator, 3rd floor room for people in their 70s!

Ligging goed, snelle incheck maar smerige badkamer. 100% zeker dat deze niet schoongemaakt is

Como positivo: el estudio está muy bien situado, muy cerca de la zona atractiva de Gante. Es amplio con una vista a la terraza-patio del mismo, agradable.Tiene una cocina incorporada a un armario y espacio para estar, suficiente. Cama cómoda y muy grande. Como negativo : No me enviaron con antelación información fundamental. Tener que llamar por teléfono ante la misma puerta del establecimiento para que te den el código resulta un incordio porque tienes que abrir las puertas al dictado y cuando estás dentro volver a llamar porque lo olvidaste.Tampoco información sobre el wifi. Nueva llamada? También noté cierta dejadez en la limpieza, microondas sucio, y vajilla sin secar.

Ligging was uitstekend. Wij hadden een kamer met terras. In de eerste instansie zag het er allemaal top uit. Maar er hing een constante verschrikkelijke indringende geur waar we onpasselijk van werden.Later kwamen wij erachter dat het muizenpis moet zijn geweest aangezien we s'nachts de muizen hoorden.

Hotel op prima plek in de stad, maar schimmel in de douche en veel stof op de plinten.

Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on Expedia, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.

Fantastich appartement, heel schoon en groot, alles aanwezig, midden in centrum!

De kamer is vies, de handdoeken beschimmeld. Uit de wc komt een putlucht en er ligt in de kast nog kleding (van de vorige gast?)

Het was niet superschoon. De douche was na enkele minuten koud! Het D G apparaat lekte enorm, hele vloer nat.

Perfect location and really nice staff, but maintenance and cleanliness are extremely poor. We bought disposable dishes so we wouldn't have to use theirs. White socks on the floor turned black in no time.

Our shower was unclean and moldy. There were cobwebs. The walls were dirty and stained. The in-room coffee maker didn’t work and only decaf coffee was provided. No onsite staff to answer questions, address complaints or provide support

Very clean and comfortable room with a nice private terrace. Ideal locations minutes from Gravensteen and many sights/attractions in Gent. Would recommend!

Everything was good. Shower pressure and temperature were great. Spacious room with large double bed.

Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on Expedia, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.

Heerlijk in het centrum. We hadden een grote kamer met wc, douche en keukentje. Min punt, parkeren is daar erg duur.

What a wonderful little hotel! It is very close walking distance (2 minutes) to the old city center, with lots of wonderful restaurants, and an easy 5-minute walk to the tram that takes you to the train station for easy traveling around. The room itself is beautiful, and the bed is very very comfortable - especially the amazing feather pillows!! Perfect after a long day of walking! The owners were very responsive and made the self check-in and -out very convenient. We will definitely stay here again next time we’re back!

O hotel fica num prédio muito bonito e bem localizado. Não há recepção, o check in é feito on line, através de um código que supostamente seria enviado por email. Enfim, não recebemos o email e só conseguimos entrar no hotel após telefonarmos. O quarto era espaçoso, porém muito sujo. Chão, vaso sanitário, pia, box do chuveiro e até a roupa de cama com lencois sujos, fronhas furadas, e móveis estragados. O ar condicionado parecia estar em curto circuito, uma vez que fazia muito barulho, mesmo quando desligado Pra completar existe uma boate na mesma praça, cujo barulho imcomadou bastante. Tivemos que ligar novamente ao atendimento visto que os frequentadores da boate ligaram o som alto nos seus carros e ficaram bebendo e gritando logo abaixo da janela do nosso quarto. Só pararam quando a policia chegou, as 4h da madrugada. Uma pena. O hotel tem um potencial enorme, mas parece abandonado, sem qualquer manutenção.

um quarto simples, com uma cama muito confortavel e travesseiros incriveis o banho é bom, bem quente, mas a agua vaza pra fora do box, entao voce terá que secar o chão a cada uso local super silencioso, proximo ao centro

Super centraal gelegen. Lekker bed!

The location was great and the beds absolutely amazing! For that we would definitely stay again. The studio was light and spacious, could do with a more thorough clean (behind the tv!) and the kitchen amenities could be improved (we had 2 bowls, no plates, no kettle, no bin) Overall a good place and will be back. Thanks.

Das "House of Edward" liegt optimal mehr oder weniger direkt am Vrijdagmarkt (unter dem man auch parken kann), also im Herzen des historischen Gent. Es ist modern eingerichtet - hat allerdings die besten Zeiten hinter sich. Die Möbel sind bestoßen und recht abgewohnt, die Kaffeemaschine verliert Wasser und überschwemmt den Boden und obwohl Schüsseln, Teller und Tassen für Selbstverpflegung bereitstehen, fehlt es an Besteck. Grundsätzlich ist auch die Reinigung nicht besonders gründlich. Am schlimmsten aber war der Zustand der Dusche. Nach nur 20 Sekunden steht man knöcheltief im Wasser (ein Zeichen, dass sie offensichtlich über Wochen nur 15 Sekunden gereinigt wurde - sonst hätte das Housekeeping das ja bemerkt). Auf der Suche nach der Ursache haben wir ein großen Haarbüschel aus dem Abfluss entfernt - das aber hat das Problem auch nicht gelöst - die Verschmutzung scheint also viel größer zu sein. Die Kommunikation des Hotels ist schwierig, der Zugangscode wird nicht automatisch versendet, außerdem fehlt es an grundsätzlichen Informationen zu Check-In und Check-Out oder an touristischen Infos, wie man es in einer Stadt wie Gent erwarten würde. Ein Telefonat mit dem Manager/Betreiber verlief extrem seltsam. Als wir anmerkten, dass wir unter den Umständen sicher nicht wiederkommen werden, entgegnete er, wir könnten ja gerne unsere zukünftigen Buchungen stornieren - auch eine Haltung, mit unzufriedenen Gästen, die auf Missstände hinweisen, umzugehen...

Decían que había una recepción 24h y no hay ninguna recepción. Hemos tenido que llamar por teléfono y que nos dijeran todos los datos.

Como positivo: el estudio está muy bien situado, muy cerca de la zona atractiva de Gante. Es amplio con una vista a la terraza-patio del mismo, agradable.Tiene una cocina incorporada a un armario y espacio para estar, suficiente. Cama cómoda y muy grande. Como negativo : No me enviaron con antelación información fundamental. Tener que llamar por teléfono ante la misma puerta del establecimiento para que te den el código resulta un incordio porque tienes que abrir las puertas al dictado y cuando estás dentro volver a llamar porque lo olvidaste.Tampoco información sobre el wifi. Nueva llamada? También noté cierta dejadez en la limpieza, microondas sucio, y vajilla sin secar.

Your company did not communicate effectively with the hotel & we did not receive our secure registration.we spent a lot of time before we got in Not happy with your service

Geen reactie op schriftelijke verzoeken of we 1 uur vroeger konden inchecken. Je krijgt ook niet vooraf je code om de deur te openen, je moet het bedrijf bellen als je bij de deur staat - alleen Engels sprekende medewerker aan de lijn. Appartement was nog niet klaar op afgesproken tijd, half uur moeten wachten. Dan binnen problemen met code van de deur van het appartement, pas na 15 minuten opgelost Maar goed Eenmaal binnen: mooie, ruime en lichte kamer. Netjes schoongemaakt. Er ontbraken helaas wel een mes en bord in de kitchenette. Maar verder prima. Ook zeer centraal gelegen,, vlak bij winkels, bars en restsurants

What a wonderful little hotel! It is very close walking distance (2 minutes) to the old city center, with lots of wonderful restaurants, and an easy 5-minute walk to the tram that takes you to the train station for easy traveling around. The room itself is beautiful, and the bed is very very comfortable - especially the amazing feather pillows!! Perfect after a long day of walking! The owners were very responsive and made the self check-in and -out very convenient. We will definitely stay here again next time we’re back!

Great location. Virtue service but they forget to send us the door code. Wait for 30 minute outside before we receive the access code

The apartment was clean and in a good location in the centre of Ghent. We used Park and ride to get to the centre which only took 25 minutes on the tram T2. Communication from the start was poor. I asked questions about parking, no answer, i asked about check in, no answer. I managed to contact them on WhatsApp and on the day of check in I received a code. Which worked for the front door but not our room. Fortunately the cleaner let us in and eventually we received the right code from the owner. In future I would recommend the owner to improve early communication with guests. We weren’t the only ones this occurred with……

My code to get into my room didn’t work.

Bad start due to lack of communication from the owners, they did not respond to texts or phone until several attempts. Did not get information about room or code for opening the doors. But once we got that by third phonecall, we were pleasantly surprised - the studio was large and comfortable, and fashionably cool. Bed was OK. Very good aircondition is a huge plus. Also, it's very central.The kitchen lacks kitchen towel and bread knife. Stay out of the laundry basement, it's full of garbage. All in all, good value and we would consider staying there again.

Pésimo servicio a la hora de hacer el check in, pero todo bien con la señora del aseo.

The best thing about the House of Edward was its location. Step away from the entrance are you are right in the center of Ghent's most beautiful sights.

Heerlijk in het centrum. We hadden een grote kamer met wc, douche en keukentje. Min punt, parkeren is daar erg duur.

What a wonderful little hotel! It is very close walking distance (2 minutes) to the old city center, with lots of wonderful restaurants, and an easy 5-minute walk to the tram that takes you to the train station for easy traveling around. The room itself is beautiful, and the bed is very very comfortable - especially the amazing feather pillows!! Perfect after a long day of walking! The owners were very responsive and made the self check-in and -out very convenient. We will definitely stay here again next time we’re back!

到古城各处基本走路可以到达很方便

Prima plekje, wij hebben er doordeweeks gezeten en het was heerlijk rustig. Kan me voorstellen dat het in het weekend een herrie kan zijn want er zit een discotheek in de straat

Clean, well-appointed, good facilities. Good location.

Great location. Virtue service but they forget to send us the door code. Wait for 30 minute outside before we receive the access code

Super centraal gelegen. Lekker bed!

Prima kamer schoon, alle nodige dingen aanwezig. Vlak bij (loopafstand) vele bezienswaardigheden (kerken, wintermarkt, winkeltjes, kleine straatjes, oude kroegen en restaurantjes). Wel jammer dat er geen receptie en/ barretje is! Maar dat wist ik van te voren. Flip van Keulen, Leiden, Nederland.

Perfect location and really nice staff, but maintenance and cleanliness are extremely poor. We bought disposable dishes so we wouldn't have to use theirs. White socks on the floor turned black in no time.