The Lodge at Broadway

The Lodge is quite lovely and perfectly situated in the beautiful village of Broadway, but our room was not properly readied for our arrival. The hotel is ‘unmanned’ which makes it tricky for quick resolution of issues. Our suite had been painted that day and smelled of fresh paint and the painter left a can of paint and a pizza box on the counter. The kitchen garbage had not been emptied. The wifi did not work upon arrival. Upon reporting the paint can /pizza box and wifi issues an apology was issued and housekeeping was to be alerted. I was asked to reset the router on the landing myself, which didn’t bother me. Returning from dinner two hours later the paint and pizza box and remained. I expressed my disappointment in the lack of action and have not heard a word since then. If you are looking for a hotel with service, skip the Lodge. It’s more like an Airbnb. The property and suite were fine, but the lack of guest care is a big flag. I rarely write poor reviews but the property was given a chance to fix the issues and chose not to.

The room was clean though the windows were very tired. Lovely hot water and good white towels. Good size bathroom, value for money. Pleasant staff member seen as we left.

Cinstant banging of windows with weather and wind !! Looked at the windows and they were very old and outdated and havent been changed !!

Our room at the Lodge was just about ok given the price we paid. At first glance it looked good but we soon became aware the amount of traffic it sees in the form of worn carpet, scratched furniture etc. Worst of all was the bed. A partially collapsed mattress with rounded edges where hundreds had sat before, and no box spring, this thing should have been thrown out long ago. An additional annoyance was the disco grade smoke alarm lights. The bright flash every 10 seconds required the use of sleep masks for both of us. On the positive side, the teas, cookies etc were good and the bathroom excellently appointed with endless hot water at good pressure and fine quality towels. Overall, however, nothing could make up sufficiently for that awful, awful mattress.

Met up with some friends for long weekend, Broadway is a great location with plenty of interesting places to visit both in Broadway and surrounding area. Accommodation was right in the heart of Broadway so perfect for high street and dining