Renaissance Dallas at Plano Legacy West Hotel

The room wasn’t cleaned very well during our stay. We were not greeted properly upon first arriving and we never received a cart to bring our belongings up to the room. We ended up making 2 trips and taking them up by ourselves. The TV was horrible and would cut off every 2-3 minutes for 30 second intervals. The pillows had a smell to them. The manager was nice and gave us a discount. However, I don’t think I would come back considering the price after discount still wasn’t good considering the service. You had to really push and call multiple times when making a request for items, etc. The room was very noisy and we had to be moved to another room. Even then, there were a lot of slamming doors by other guests. Not an enjoyable experience.

Very clean hotel comfortable beddings Very clean hotel

First shower barely a trickle. Hopes for as much or more on the second morning but it was left. Had to wash in the sink. Will stay again but ask for it to be fixed right away if no pressure. Engineering came right away to fix the USB charger so that was good.

Lobby, gym, and pool areas were nice, but the room was dirty, boogers on the wall, coffee pods still in the machine, mystery fluids on the lamp shade and bathroom walls, and I was double charged for parking, once on the card I had on file and I also had to pay to leave the garage (the exact same amount). After over 20 minutes on the phone with outsourced customer service, I just gave up.

Loved everything about this place