Residence Inn by Marriott Dallas Plano/Richardson

Close to highway with a good parking saved us some precious time for our limited stay of 3 days for a wedding since we flew from Montreal, Canada. Property was clean and quite.

I enjoyed staying here, the place was very clean the staff was very nice and they also have breakfast every morning as well as a laundry room. If I ever go back to Texas I will definitely choose this hotel again. Great experience you won’t be disappointed.

BE AWARE, there is a "voluntary" daily parking fee that is not disclosed but added to your final bill. It was explained to us that it is to pay for the parking garage next door, for the Marriott. We obviously opted out, did not leave a good impression at all.

The gym was very nice. And we also enjoyed the breakfast and clean room. We had a great stay. Thank you.

This hotel is very nice. The room had everything i needed. The breakfast was delicious and the gym was great for a hotel

The room wasn’t clean. The couch and bench had several questionable stains that made us not want to sit on them. The bathroom counter, nightstands, and walls had crusty spots on them that had not been wiped away. Dried urine was left on the toilet seat. Food from a previous guest was left in the freezer. Blood stains were on the comforter and sheet, and were not sure they had been washed previously, but it didn’t appear they had. The sheet kept coming off of the bed and I woke up laying on the bare, uncovered mattress at one point. They charge $3.87 per night for parking and don’t build it into the fee shown on Hotels.com but instead bill you after the stay. I wouldn’t stay again, especially considering what I paid.

I wanted to bring to your attention several issues we experienced during our recent stay at your property. Unfortunately, the elevators were out of service for nearly three days, which significantly impacted our stay, particularly as my wife has heart conditions that make climbing stairs difficult. Despite this inconvenience, the front desk did not offer any compensation. Additionally, one of the rooms we rented had a non-functional TV, and the other room’s HVAC system failed to cool the room properly, making our stay uncomfortable. When we checked out, the manager was unavailable to address our concerns or to extend any gesture of goodwill. This experience was quite disappointing, especially considering the standards we have come to expect from Marriott. I hope you can address these issues and prevent them from happening to future guests.

We used the pull out sofa bed during our stay. It was clear that the cleaning staff has neglected to clean below the cushions when it isn’t used as a bed.

Checked it around 4:30 on friday after a couple hours i asked staff for a fan due to the room not cooling off. By 10:30 we had to pack all our belonging and be transferred to another rooom due to the room not cooling off. Once transferred we notice Saturday that the microwave did not work. And come 2am sunday morning the AC in our new room stopped working. Staff was friendly and helpful but this facility definitely needs some upgrades. The sofa bed that my kids slept on had so many unknown stains on top of that the bed was so hard i had to ask for multiple blankets to soften the bed up for them. Over i was dissatisfied with my over all stay at this location.

There were a few spots in the bathroom that were dirty. The back of the bathroom door had stuff on it and I cleaned whatever it was off of it. There was also something on the side of the sink that I cleaned off with a rag. Other than that we had a good stay and experience.

Shower booth and the bathroom floor was not clean.

Room was not clean at checkin, we were gone all day and it still wasn’t clean when we returned. The shower was especially bad photos of it are attachéd this was old grime and mildew

Excellent staff. Remodeled rooms, but showing a few structural opportunities, due to the properties age. Dishwasher did not work in the room. Overall a good stay and would recommend to others.

The space was great. However the room was not particularly clean, hair in the shower and make up or something splattered on the wall. Kitchen cabinets were dirty and the sink stunk every time you ran water. On top of that the cook top and fridge did not work. When I called, I was told to flip the breaker. The fridge came on but the cooktop never worked. When we left the next day and came back the fridge was off again and all our cold stuff was no longer cold. We pulled out our sofa bed and old dirty linens were still in the bed. The front desk told me “I’ll put in a note but housekeeping isn’t here today”. Not exactly the experience I was hoping for. Also note that deep in the details you get charged daily for parking. The king bed was comfortable and clean.

Great stay, staff is very courteous. Room is spacious. Only issue was that there were lots of dog hairs in the room on the sofa, the chair and the carpet.

The room wasn’t clean. The couch and bench had several questionable stains that made us not want to sit on them. The bathroom counter, nightstands, and walls had crusty spots on them that had not been wiped away. Dried urine was left on the toilet seat. Food from a previous guest was left in the freezer. Blood stains were on the comforter and sheet, and were not sure they had been washed previously, but it didn’t appear they had. The sheet kept coming off of the bed and I woke up laying on the bare, uncovered mattress at one point. They charge $3.87 per night for parking and don’t build it into the fee shown on Hotels.com but instead bill you after the stay. I wouldn’t stay again, especially considering what I paid.

I wanted to bring to your attention several issues we experienced during our recent stay at your property. Unfortunately, the elevators were out of service for nearly three days, which significantly impacted our stay, particularly as my wife has heart conditions that make climbing stairs difficult. Despite this inconvenience, the front desk did not offer any compensation. Additionally, one of the rooms we rented had a non-functional TV, and the other room’s HVAC system failed to cool the room properly, making our stay uncomfortable. When we checked out, the manager was unavailable to address our concerns or to extend any gesture of goodwill. This experience was quite disappointing, especially considering the standards we have come to expect from Marriott. I hope you can address these issues and prevent them from happening to future guests.

Close to highway with a good parking saved us some precious time for our limited stay of 3 days for a wedding since we flew from Montreal, Canada. Property was clean and quite.

Spacious room with a lot of amnesties

The hotel is very nice, easy to get to and the rooms are spacious and quiet. I only have one complaint - the breakfast. It was pretty bare and basic. Not very much offered. I was really disappointed in comparing it to the Hyatt Place in Garland that I usually stay. I like the hotel accommodations better than Hyatt, but that breakfast could be a deal breaker.

I really loved the kitchen and living area. It had everything you needed, and the hotel overall was clean and updated. The bathroom was lovely as well. The breakfast was warm and fresh, and the kitchen staff kept it clean and stocked for the guests.

Clean and quiet nice stay

Very good "stay-cation" for weekend get away. Close to good restaurants and the room was Excellent.

Liked having a kitchen and separate seating area. Free breakfast was good and even though hotel was on highway you couldn’t hear the traffic once inside.

Nice hotel that was easily accessible. It's just a little ways from Central Expressway (75) on the George Bush Turnpike. My only complaint was the picture of the room on Expedia was not the room I received. I was expecting a two room suite and that's not what we received. I am an early riser while my wife likes to sleep in. I had hoped to do some work in the other room while my wife was sleeping in the bedroom part. I had to leave the room and go to the hotel lobby. Not the worst thing, of course, but I would have stayed somewhere else had I known the room we'd be getting would not have a door separating the bedroom with from another room.

This was a very nice property, with friendly staff and a very comfortable room.

Clean. Room layout was efficient. Large shower is a plus. Swivel tv is always nice. Kitchenette area is convenient and fridge is a decent size.

Great and friendly staff. Breakfast was really good. Our stay was nice.

Christine the Assist Manager is very unprofessional. We asked her why didn’t our room get cleaned. She replied with a really bad attitude totally unacceptable. This was my 2nd stay at this hotel and I WILL NOT be rebooking. We are here for a death mad she was very cold.

The room was clean & the bed was soft but thats about all. The lady who was there at checkin was fantastic, the overnight person was rude & acted like we were interrupting her. I purchased the room for my son & his new baby and wife. He is military & just got back from 3 yrs overseas. They had just spent 30 hours on multiple flights & it was 2 am by the time we got them in their room and settled. They were exhausted but starving & bought microwave meals from the lobby to eat. Cost them the price of a fancy restaurant. When we went to use their microwave to heat it up, it wasn’t working. I went down to speak with the person at the desk. She was very rude and just acted like I was interrupting her personal phone call she was on. I explained the situation and asked if someone could come look at it or if we could please get another room. She didn’t even attempt to come up to the desk, she barely stepped out of her office area and immediately said no. They didn’t have maintenance available until morning, ok, understandable. No, they didn’t have any other rooms available, even though she didn’t even attempt to check the computer to confirm it. She did offer to heat the food for me in their employee kitchen but I couldn’t be there to see her do this. She was also very rude to my son and dil when they purchased the food. She clearly is only there for a paycheck and cares nothing about the customers or her job. We will never stay here & would recommend that you don’t either.

I came to Dallas for my best friend’s funeral. I left my phone in Florida. It’s so hard to do anything without your phone … no contacts, banking, messaging, email, passwords. Lupita was at the desk when I checked in, I don’t know what I would have done without her. She fielded a couple phone calls, helped me with the hotel computer (I couldn’t access any of my personal accounts without my cellphone to receive authentication codes); she was a great supporter. (The woman who came in the next day was almost evil, wouldn’t even call a taxi for me). The room was great, amenities great, Lupita fantastic. And the bunnies in the back in the evening were adorable!

We liked the Asst GM, Joyce Asher. She was always smiling and helpful when I asked my questions. Having employees such as Joyce makes people want to return.

Joyce and Yasmeen are very helpful. Joyce is the epitome of customer service the way it should be. I might try to recruit her. Jk

Short and sweet! Took maybe a minute to check in!

Staff never there. Waited 20 minutes to check in. Kitchen appliances didn't work, staff could care less. Minimum breakfast, staff was rude. Off our list to stay there again.

Joyce is the main reason people like this RI. She is friendly and provides the best servuce

I had prepaid my stay with Hotels.com. Then was charged again a 2nd time upon check- in, thinking I was just inserting my card for incidentals. The staff was nice and said the mistake was made on hotels.coms end. The incident made me stressed, worrying if the money would be refunded to my card. They really didn’t believe me at first but I showed them my receipt from Hotels.com and showed them tge alert my phone had received from their hotel. I also had to wait 5-7 minutes upon arrival because the girl behind the desk said she was new and didn’t know how to do check ins yet, she made a call to someone but it still took 5-7 mins before two people who were able to help to arrive, don’t know why someone was left to run the front desk with no knowledge on how to check-in someone. I really thought that is how the mistake had been made that caused me to be charged a second time for my stay. Warning to people, make sure this doesn’t happen to you, I was lucky because I caught it when my phone alerted me to the 2nd charge to my card. This probably will change how I book a hotel in the future and where. Yes the money was refunded to my card.

Close to highway with a good parking saved us some precious time for our limited stay of 3 days for a wedding since we flew from Montreal, Canada. Property was clean and quite.

Beware- there are two Residence Inns in Richardson/Plano and both are adjacent to GBT. it creates confusion for the guests. I’m told that mixing up locations happens regularly so why not fix this with a slight name change. Despite my frustration the room was lovely and met my needs.

Location was convenient with regards to the purpose of our trip

Property was nice a d covenant to the highway and close to shopping breakfast was also out standing

Very good "stay-cation" for weekend get away. Close to good restaurants and the room was Excellent.

Liked having a kitchen and separate seating area. Free breakfast was good and even though hotel was on highway you couldn’t hear the traffic once inside.

Nice hotel that was easily accessible. It's just a little ways from Central Expressway (75) on the George Bush Turnpike. My only complaint was the picture of the room on Expedia was not the room I received. I was expecting a two room suite and that's not what we received. I am an early riser while my wife likes to sleep in. I had hoped to do some work in the other room while my wife was sleeping in the bedroom part. I had to leave the room and go to the hotel lobby. Not the worst thing, of course, but I would have stayed somewhere else had I known the room we'd be getting would not have a door separating the bedroom with from another room.

Close to mao. Areas

Hotel was conveniently located. Easy access to the highway. Hot breakfast was nicely prepared every day with a nice variety.

Close to main areas and highway

normal continental breakfast, no complaint

Great and friendly staff. Breakfast was really good. Our stay was nice.

Loved the room comfort and cleanliness. Breakfast not so much

The hotel is very nice, easy to get to and the rooms are spacious and quiet. I only have one complaint - the breakfast. It was pretty bare and basic. Not very much offered. I was really disappointed in comparing it to the Hyatt Place in Garland that I usually stay. I like the hotel accommodations better than Hyatt, but that breakfast could be a deal breaker.

I really loved the kitchen and living area. It had everything you needed, and the hotel overall was clean and updated. The bathroom was lovely as well. The breakfast was warm and fresh, and the kitchen staff kept it clean and stocked for the guests.

Liked having a kitchen and separate seating area. Free breakfast was good and even though hotel was on highway you couldn’t hear the traffic once inside.

This hotel is very nice. The room had everything i needed. The breakfast was delicious and the gym was great for a hotel

Staff never there. Waited 20 minutes to check in. Kitchen appliances didn't work, staff could care less. Minimum breakfast, staff was rude. Off our list to stay there again.

The associate at the breakfast bar was very attentive and helpful. Thank you!

Hotel was conveniently located. Easy access to the highway. Hot breakfast was nicely prepared every day with a nice variety.