Home2 Suites by Hilton Conway

Hotels.com double booked me and I'm still waiting for help. I think I'm going to drop them

My room was probably the nicest suite that I’ve ever stayed in. The room had everything I could possibly want. The bed was very comfortable with soft sheets.

The hotel was nice and clean in a nice area. The hotel staff were above and beyond anything I've experienced in a long time! They were fantastic!

The staff was very friendly, so I have no complaints about them. The room was okay and worked for what we needed during our stay. The biggest issue was that the microwave and fridge kept losing power. We had our baby’s milk in the fridge, and it spoiled because the power kept going out. We had to go to the front desk every few hours to have them reset the breaker. The room was decent but could have been cleaner. There were a few holes in the walls, but I didn’t see any roaches or bed bugs, so it was clean enough overall.

Checked in Friday night 6/19. Room was very nice. We put our cooler stuff in the fridge. Saturday morning my wife made a cup of coffee in the kitchenette. We stayed in a suite and there was a kitchenette with refrigerator, microwave, and one cup coffee maker. She tried to make another cup of coffee and apparently a fuse blew to the kitchenette. Microwave and refrigerator went off. We moved the coffee maker to another electrical outlet and it worked fine. Called the front desk about the blown fuse before we left for the day. Got back mid afternoon and still no refrigerator or microwave. I called the front desk again and they said it was noted. Got back around sundown Saturday and still no kitchenette. We called again to the front desk. We went out to breakfast Sunday morning and the housekeeper was in our room when we got back. Told her about the problem and she said they blow fuses all the time in the suites and better rooms. She also said they had a person who was supposed to respond to things like that over the weekend. Not sure why that was not done. She said she would look into it and about 3 minutes later the power came back on! The other housekeeper on the floor fixed the problem! We were inconvenienced for over 24 hours and all our refrigerator stuff was not kept chilled. Nothing we had to throw away thankfully. Housekeeping gets an A+ but front desk response to the problem gets an F.