Residence Inn by Marriott Philadelphia Glen Mills/Concordville

Breakfast was very good. The room was a little run down. The couch had many stains and the lighting was poor. The charging station did not work.

The staff were very nice and helpful. Great accommodations with the room and all the amenities on grounds.

The pool was “under construction “. No mention of this in any of the online sites or Marriott reservations. The only reason I chose this hotel was for the indoor pool as it was a gift to my grandchildren. The fact that it was marketed as an amenity then not even available is unacceptable. Marriott knew the pool was not ready yet let people think they had a functioning pool. There were others in the area. We’ve used Suites to Home before with a lot of satisfaction. Now the Marriott owning so many different brands has really lowered their reputation and this is a prime example. The staff might as well be Motel 6. Totally disappointed and don’t have the trust in the fact that it’s owned by Marriott. My expectation is that there is some significant accountability on behalf of Residence Inn by Marriott.

Yrs and yes

Staff is lovely! And so helpful! This place is clean and well-run. We’ll come back!