紐約時代廣場南邊希爾頓花園飯店

We arrived at 2am...the security guard was just standing there telling me use my card when clearly we had bags in hand and had not checked in after an extremely long day of bad weather and traveling. Then when we check in, we were just given the card and the room number. Had to ask which floor...with the assumption we already knew. Then when we got in the elevator, we pressed the button several times not knowing we had to use the room key to get to a floor. The security guard sarcastically told us and another person who didn't know that we had to use the card....knowing we were tired, upset, and echausted from the trip telling me to "think about why it wasn't working" with the implication that I was dumb. Wasn't exactly customer service. It was extremely hot on the floor, the blast of heat hits you in the face as soon as you come off the elevator. We were charged $2.00 for a cup of ice when there is ice on the floor for free. Then your site mentions no parking. I asked if there was a place where parking was for the hotel upon arrival and they said across the street is good. upon checkout I found that there is parking associated with the hotel....I paid an extra $155 for parking that wasn't associated and was told to go to Homewood Suites next door to see if they would give me a discount. All in all I chop it up to a New York State of Mind.

Slow elevators. Good location. Nothing fancy at all but convenient if you fly from Newark Liberty.

Everything was perfect! This was the best hotel ever! I love how secured & safe I felt. You can’t even get on the elevator without having a room key. This hotel was a 10/10 the balcony was amazing. The staff was also great! & had the best customer, they made you feel welcomed. The only thing I dislike was the parking. This hotel too high class not to have hotel parking. But other than that the experience of the hotel was perfect. The food near by was spot on as well. I had the perfect visit.

Gym & Laundry, functional and clean

Really liked this hotel: clean well kept room, very comfortable bed, fast elevators, friendly and accommodating staff, good restaurant, and a water bottle filling station in the basement by the gym. The only negative is the large amount of homeless people on this street; our first day one homeless person aggressively demanded money for food. We stayed 7 nights and really enjoyed this hotel.

Great staff, friendly and helpful. On-site restaurant was delicious. There was laundry on-site which was a life saver. Nice rooms and spacious for a NYC hotel. Highly recommend staying here.

Loved the room and hotel. The elevator was very noisy in the middle of the night.

Onsite restaurant was very nice feature. All staff was amazing. Very walkable to everything. Central Park was a little hike, but doable. Felt very safe. Parking is 1 minute walk and is $60 a day.

I love how at a certain time doors are locked and the only way in is with your room key. I felt extra safe with the kind of security system they have. The restaurant inside is worth the price they give good portions. The staff overall is nice and friendly and it's clean. I would definitely stay next time I come to NYC. I would recommend. If your traveling through Greyhound or peterpan it's a few min walk from the Port authority which I loved. I didn't have to take an Uber or Lyft. Had an amazing experience for my birthday weekend! I'll be back for sure.

This property was very quiet. I liked the fact that you have to key in after certain evening hours and security is on the property. I felt very safe. It was walkable to Times Square and to catch the train to NJ. Very convenient.

The location is great but my room smelled bad like cat piss. I didn’t even stay in the room more than 3 hours. I had to leave then called them the next day to check out.

First night, toilet and coffee machine didnt work. Housekeeping is not very good. Extra blanket was dirty so we couldn't use it.

The hotel is not new, but it is clean, the bed is clean, the bed is comfortable. The room has everything you need: a refrigerator, a microwave, a coffee machine, an iron, a hair dryer. It is noisy outside even at night, but this is Manhattan. Overall, everything is fine, the only thing I didn't like was the smell in the room, maybe it's from the old carpet. You need to open the window to air it out. I liked that after checkout you can leave your luggage until the end of the day.

The room was cleaned but it is dated, the rug need to be replaced, it looks dirty. The same with the furniture. It might be from the 80’s. The reception are looks nice. The staff was really nice.

Clean room, staff was friendly and welcoming. Overall the entire facility is clean

Room was spotless and the staff was very welcoming.

My bed was with blood I have to ask them to give me a new room they help me with da very quickly but thinking about sue cuz is no right and nasty

We stayed at this hotel for 4 nights during our trip to New York. The staff were exceptionally polite, helpful, and welcoming throughout our stay. Our room was clean, comfortable, and offered everything we needed. The price was reasonable compared to other hotels in the area. The location is excellent, just note that being close to Times Square, you will encounter some homeless individuals in the area, which may not be ideal for everyone. Overall, a very good stay, and we would recommend this hotel for its value and convenience.

My stay could’ve been better. Stafff was welcoming, however, the mattress was hard, air didn’t properly and bathroom wasn’t as cleaned.

This hotel is ok for an over night stay that’s it! I definitely don’t recommend anything over one night. Room wasn’t the cleanest hair on sheets and in the bathroom. Room is small. My refrigerator didn’t work. Maintenance came the next day and fixed it. Stranglers hangs on the outside of hotel didn’t feel safe walking.

My window overlooked a factory

Air-condition is noisy

Overall location is great. Had trouble with heater in our room- we would turn heat on and then air conditioner would turn on. We set thermostat for 70 and room was 63 when we woke up. Other than thermostat everything else was very good

Very friendly staff and nice rooms. The only thing to watch out for is that the refrigerators are REALLY small, only large enough to fit 4 bottles of water into. If you can live with that, then I highly recommend staying here.

Amazing hotel - I usually don’t stay at chain hotels in NYC, but will be back. Clean and safe inside. Also, quiet and relatively large for a king room in NY. Only downside was some homeless people on the street. I don’t blame the hotel but something has got to give because you don’t see them on the UES or in more affluent neighborhoods.

The room was small but very quiet and clean . Staff was helpful .

Good location, amazing bed. Room a bit dark. Breakfast not included and very expensive. Poor air quality in gym in basement. Very friendly and helpful staff. Great value for money.

Comfy bed and pillows, helpful staff. Even the cleaning lady was sweet! Great convenient spot. The only thing that bothered me was the A/C, too hot and too cold so we turned it off.

The property is located in the center of everything. The rooms are small but well maintained. The best thing about the rooms are the refrigerator and microwave.

Low quality mattress

Dennis was an extremely nice gentleman who made this day even better. Outstanding Customer Service.

I had booked a room at the Garden Inn through Hotels.com. I'm a Hilton Honors member and regularly stay at Hilton's in and around midtown when I'm for business. On Tuesday of this week, I had only one credit card with me, an American Express, with which I had booked the trip and is and was a working credit card. At the site, the hotel's credit card reader would not permit the card to tap but instead required insertion of the card, which it could not read. Notably, at restaurants and the hotel I ultimately stayed at, the card was read. The Hilton representative told me that I could not stay at the hotel and that there was no other way to read my credit card. There was no site manager available either in person or by phone to discuss the problem. I had to then spend two hours trying to find a room in midtown when the city was packed, as it so usually is in October. I booked with Hilton well in advance of my trip. The representative at the site was friendly and polite but completely unable to help a Hilton member by trying to find a way to get the valid credit card on record. That was extremely disappointing. I was supposed to be working when I had to find, travel to, and check in at another hotel.

We had the pleasure of being welcomed and assisted by Sulieka who was very kind and got us set-up in our room quickly. We appreciated her warmness and professionalism which set the tone for an awesome stay. Thank you, Sulieka! We are looking forward to our next stay.

Very helpful staff. Offered to hold our bags after we checked out so that we could do things unencumbered by our luggage.

Our stay at the Hilton Garden Inn- Times Square South was excellent! Every staff member we encountered- from the front office desk to the cleaning staff- were exceptionally friendly and welcoming. The front desk was very helpful and the rooms nice and clean. We would definitely stay here again if we’re ever back in New York City.

The Night shift lady was hell Rude. Highly Not recommended for International travelers. They don't care for you. Everytime rude if we ask for help, she just ignored me. If the property owner or high authorities looking my review, please not to allow her to stay in night hell rude that lady, I don't know her name but I will never ever stay here again. Anyone coming from abroad please stay at a different hotel. When I was asking a question she was being rude and ignoring my query. Is this she was there ? Horrible experience here at this hotel

From the moment I arrived the staff was amazing! Li-Anna, Rosanna, Brenda were the best! They talked to me, told me where everything was. Allowed me to ask them questions. I travel to New York City once a year and for the last 10 years I stayed at various Hotels in the city. This was the best Hotel because of the staff! The Housekeeping Staff are all nice and talked to me. Security Staff are always there to answer any questions and assist! This was the best stay I have ever had since coming to New York City for the last 10 years! Li-Anna, Rosanna and Brenda they are the best!!!!!

I’d like to mention David and Brenda. David was a wonderful host welcoming me to the property. He is gracious and courteous and sets the example for front facing staff. He was accommodating as I asked him for dining options and he took his time to recommend exactly as I asked. My date knows NYC better than I, so it was a pleasant surprise to take her somewhere she hadn’t been and enjoyed! If you have new staff they should shadow him to understand more about luxury service. Brenda was excellent during my checkout. Polite and kind and conversation was not transactional which is not the case for many hotels. You should celebrate these little moments with these all stars because they impact the guest experience in such a positive way that created a memory for me that I won’t forget. Way to go David and Brenda!

The room was clean and the service was great. They even texted to ask how my stay was going. This gave me the opportunity to ask questions and for them to adjust as needed.

The staff was superb. Everyone was very friendly and helpful. They greeted us anytime we left the hotel and again when we came back. Everyone was quick to assist and answer any questions we had. Loved my stay here.

Great stay; room was clean and was comfortable. Staff was nice and helpful. Daily room service was great. Area around the hotel filled did not always feel safe.

Very convenient to Times Square, shopping & Penn Station. Just needs cleaning outside with all the trash and debris left by the homeless persons.

Very clean, updated, and comfortable. Easy walk to Times Square, but also all the subway stations. It was a great place to stay.

Good sized rooms compared to some other more expensive hotels in midtown Manhattan. Excellent location - central to everything. However, the sidewalk near the hotel had a lot of homeless people living there and it felt unsafe walking past them.

Lovely hotel snd staff! It did feel strange having to walk past several houseless people steps from the entrance. Nobody bothered us, but it is not something we were used to.

Good place to stay for all the midtown attractions. The streets out front were a bit sketchy after dark. The Staff were very friendly and welcoming.

Great hotel, just off 8th Avenue. Staff are super friendly. This hotel provides great value with a good central location. I have no hesitation recommending the Hilton Garden Inn on w 37th Street.

Great location

We stayed at this hotel for 4 nights during our trip to New York. The staff were exceptionally polite, helpful, and welcoming throughout our stay. Our room was clean, comfortable, and offered everything we needed. The price was reasonable compared to other hotels in the area. The location is excellent, just note that being close to Times Square, you will encounter some homeless individuals in the area, which may not be ideal for everyone. Overall, a very good stay, and we would recommend this hotel for its value and convenience.

Excellent location. Very close to Penn Station.

The room was clean, the staff was friendly and helpful, the attached restaurant (àne) was excellent. The woman at the reception desk, LiAnna, was particularly helpful and gave us an anniversary greeting along with a gift bag of snacks.

Staff was great! Especially Kyle at the bar. It was quiet and a nice area near everything. The second night I ate the food it was not cooked all the way through and hurt my stomach so I didn’t finish it.

Very smooth experience, friendly and efficient service both at reception as in cozy onsite restaurant. Room was great and super clean too.

The staff was very personable, friendly and helpful. I wish I would have been informed upon arrival about the discounted rates given when using UBER to move about Manhatten. I did use this when we departed for JKF and saved over 25 dollars so thank you for that. The elevators are fast and efficient. The attached restaurant left alot to be desired, we dined there on the 13th and the service was sub par. the Food was good. I wish the property offered and provided a breakfast option where you pay addtional per person and are provided a buffet style breakfast along with coffee, tea juices etc.

Breakfast could have been better for the price. Eggs were very discolored on the bottom like they had been in the pan a while and the pancakes were rubbery.

No restaurant available over Christmas!! Notified the day before planned arrival that microwave options available !! Over Christmas For nearly £300 per night!! Unbelievable !

Great staff, friendly and helpful. On-site restaurant was delicious. There was laundry on-site which was a life saver. Nice rooms and spacious for a NYC hotel. Highly recommend staying here.

Brilliant rooms and good service. Location is great they don’t have any breakfast or in house room service but for the area, the state of the rooms is amazing.

Fantastic location and nice restaurant and bar adjacent. Best sleep I've had in months.

Arrived late but welcoming and friendly. Had a nice little restaurant that was still open as well as for take away, which was convenient.