Castle View Hotel

Sadly this property needs huge investment. The whole place is really tired. There was no on there to welcome us and they hadn’t sent us the door code so I had to phone twice before someone would pick up and then had to wait for the owner to arrive to let us in, not ideal after a long journey. We had a garden room - which had thread bare carpets with stains on, the most uncomfortable bed imaginable and it just felt dirty. I thought from the pictures this place looked ok, but I was very wrong indeed. They really need to invest as it could be lovely - it’s a great location.

The staff were the most helpful hotel staff ever! Nothing was too much trouble. Breakfast was great. Bed was large and comfortable.

Check in was weird, no one around so once through key code door had to hunt for rooms. Property condition is poor, carpets worn, old decor. Hot water ran for few mins then off, threadbare towels. A Sign saying windows don’t work. Room was clean to be fair. Door lock falling off. For over £90 a room it was very poor. Glad it was only 1 night. Would not return. Not sure how the reviews are so high. Don’t like pitting under 3 stars but that’s my true reflection

Stumbled across this hotel by chance and we'll definitely be back to experience the hotel in another season. Amazing building and grounds

Spacious rooms with big internal garden area. Quiet and nice area, in the middle of Chepstow. Contactless check in was fine and easy to follow. Good cooked breakfast in the morning. Perfect for our one night stay.