Fairfield Inn & Suites Columbia Downtown

Overall it was okay. I wish it had a pool but that was my fault for not checking. The breakfast was good and it was clean but the staff wasn’t the most friendly. They were also having problems with the locks on all the rooms and we had to wait for someone to let us in every time we went back to the room. A nice location next to the Congaree River with a nice historical park.

Staff not very friendly and hit with an unexpected parking fee. Ridiculous for this area

Not too happy. The maid service never showed up on Saturday. I left my room at 10am and got back at 3pm no service. I also am very disappointed I had to pay for parking. In everything I read it said self park. Self park does not mean $10 a night! Overall ok but very disappointed.

The property was clean enough and smelled nice upon arrival. The tiles in the bathroom had separated in some areas and seemed not so clean in between. There was a hair on the towels as well. I wasn’t expecting to pay $10 for parking. I have never had to pay to park anywhere I have ever stayed. Where does that $ go? I could maybe understand if the parking was in a parking deck not attached to the hotel but this was a parking lot on the hotel property that’s not even monitored by security.

2 nights, unexpected 10$ per day “parking”fee. Otherwise coffee and breakfast good. All good.

The front desk staff were all very nice and cheerful. That being said, I was less than impressed with this hotel, and having stayed at many Fairfield Inns and similar properties, I expected more. The room definitely showed signs of the previous guests, like a half-empty Diet Coke in the fridge and a stain on the duvet cover. No one came to change out towels on Day 2 and the shower door leaked so we had a lot of wet towels. The fitness center's temperature was 80 degrees! Usually there's coffee all day, but not at this location. On the web, it showed cornhole boards in the courtyard, but there were none. And finally, the hotel is on a major roadway, not much around within safe walking distance, and constant cars made it loud--not much they could with that, but it's worth mentioning.

It was away from the crazy campus. Breakfast was mediocre at best! Staff was cranky. Both treadmills were inop. Ice machine inop.

Room and hotel floors were a bit out dated and worn but the lobby was nice. They do charge for self parking, which wasn’t mentioned until I went to check in. Overall was okay for a place to stay but the rate should have been for a nicer hotel.

The staff was extremely friendly. Ana checked me in and was very helpful. The thing I did not like at all was getting charged $10 for parking. Just add the $10 to the reservation. Overall good experience.

Ice machine was dirty

The hotel itself was good. In the room the bathroom wasn't that clean. There was hair in the shower on the walls and a piece of hair stuck in the shower door, which is still there! The sink had hair on it and the water pressure isnt great. We had to buy our own cleaner to clean the bathrrom before using it. The water runs very low in the sink. Other then that its ok!!

The carpets were damp (I’m guessing humidity) but the staff was great! And the breakfast was also really good!

Some things were great and other not so much. The hotel appeared clean except for Ceiling in lobby appears very worn with possible water damage/mold and the carpets were so dirty in the hallways. breakfast was lacking. No fresh fruit and the waffle maker was not working. The overall selection was very limited. Coffee ran out.

We arrived on Wednesday, August 6 early and we try to see if we maybe could’ve checked in the front lady told us that we couldn’t because there was no rooms available. The parking lot was empty probably at most five cars so I just didn’t understand, that’s fine we left and came back About four hours later. The second person at the front desk was really nice and accommodate us on all the issues we had. with the first room where the AC unit was located had a puddle of water so they switches to a second room and the second room The bathroom sink was clogged and when we reported it there was no Maintenance personnel available. The room was muggy. The floor felt sticky and dirty. And there was also a crack on the shower wall. Unfortunately I didn’t capture the gentleman‘s name. He was extremely nice and the cleaning lady was also very nice and Ava the last person we talk to. She was extremely helpful very nice and polite, but the first lady in the front was not very nice or accommodating.

I am a frequent visitor of The Fairfield Inns but this one needs some TLC. The rooms were NOT clean the backboard to the bed was so dirty that I had to clean it before I could even try to sleep. The bathrooms looked unclean and the facility and rooms themselves looked like they need to be professionally cleaned and updated. The breakfast was not what I usually get from the Fairfield. The night front desk lady would barely look at me when I asked for extra towels because I used 2 to clean the room with. I had driven several hours and my 2 kids were exhausted or I would’ve left this facility.

The front desk staff were all very nice and cheerful. That being said, I was less than impressed with this hotel, and having stayed at many Fairfield Inns and similar properties, I expected more. The room definitely showed signs of the previous guests, like a half-empty Diet Coke in the fridge and a stain on the duvet cover. No one came to change out towels on Day 2 and the shower door leaked so we had a lot of wet towels. The fitness center's temperature was 80 degrees! Usually there's coffee all day, but not at this location. On the web, it showed cornhole boards in the courtyard, but there were none. And finally, the hotel is on a major roadway, not much around within safe walking distance, and constant cars made it loud--not much they could with that, but it's worth mentioning.

Perfect and very clean.

The hotel had mold & we got in late didn’t notice it. We let the front desk know as we were leaving to our grandson’s graduation from the Army they had to move us but they didn’t have a room when arrived back later to drop off some food they still didn’t have a room. As we were getting to our room there were two gentleman spraying up at the ceiling & wiping.we were on the third floor. Not happy at all we came a long way to deal with this.My husband took a picture I don’t understand how anyone could not notice it. It was growing it had spores

Found a live roach in the room, as well as hair stuck to the shower tub wall that was definitely not mine. Shower floor was dirty and slimy.

Yes, the staffand cleanliness of the hotel were exceptional.

Everything was great except the location of the hotel. We had a room by the busy road and it was very loud. We were offered a noise machine but still it was hard to sleep.

Hotel was clean. However, do not get a room with an even number as they face the main road. The noise from the cars all night long was ridiculous; and we even had a white noise machine. There was a hole in the ceiling of the shower. At check out, I wanted to address the issues but no one was at the front desk and I had to get on the road home.

It was a decent hotel but when it rained our window was leaking and some updates were needed.

This hotel is old. The AC unit was very loud, which made sleeping @ night restless. They don't have a large breakfast menu! The hotel smell old. Old furniture, shower is old! This is my 1st and last time. This is just my opinion!

Very nice room but the location was not. I was in the ground floor room located 10 feet from a 4 lane road. The traffic noise and sirens really ruined my stay. Left a day early.

Broken closet

Very close to a road, which makes getting a quiet night of sleep a challenge.

Hotel fine for our one night stay to visit our student. Can be very noisy if your room is on Huger street, especially weekend nights due to traffic. Bed very comfortable. Cleanliness okay, not great. Fitness center disappointing since both treadmills were out of order. Limited things to do. Everyone very friendly. Decent value for price

I read previous reviews on noise but stayed anyway. Wow! The busy street was literally outside my window on the first floor. What a nightmare once I tried watching tv. The traffic noise was too loud mixed with how high you had to turn the volume up on the tv. Bed was comfy but pillows are those extreme soft ones that you sink into. You have to fold them up to get some support. Our toilet seat was hanging on by a thread. First use nearly sent me flying into the floor. Breakfast was basic with sausage, eggs and oatmeal. If you sleep very heavy, are from a loud city, this hotel might be ok for you. I would never stay here again. The outdoor car noise that was never ending as well as hearing anything in the hallways gives this hotel an F rating. Keep looking!! Don’t do it.

The hotel was great. The room was cozy. We were by the road and the traffic was noisy.

My experience at this hotel; Fairfield Inn downtown Columbia, SC was unforgettably draining, and here is my overall synopsis of the situation. To begin, the receptionists at the front desk charged an unreasonable price for an extension for only single night. I extended my stay for one extra night than original travel plan that I booked through Orbitz. So, I processed the payment at the front desk, and they charged me almost triple the price than the Orbitz rate, but still I paid it anyway. However, although I paid an overpriced extension rate at the front desk, their "new employee/newcomer" checked me out and put my luggage into the lobby, so I didn't have my room anymore when I returned from my business dinner! The front desk told me that I can spend the night in the lobby because they gave my room to somebody else. Also made me pay an additional fee to book another room (Keep in mind I only needed to stay for another 5/6 hours before my early flight). I ended up paying more than triple of Orbitz rate at the front desk. They told me one of payments will be refunded, but the biggest problem here is not the payments, but the staff's attitude towards the situation. They caused a major inconvenience to me, but the management showed no remorse at all, this was a very unprofessional showing of them. I will not be returning to this hotel ever again, and I highly recommend to reconsider staying at this hotel if you don't wish for a stressful experience.

Check in took over a half hour. Only one employee at the entire property and she was nice but she needed support. We got to our room to find a used room that had not been cleaned with two double beds when we booked a king room. Went to the front desk and we were informed this is a common problem at this hotel. She booked us into another room. Again, with two beds when we booked a king room. Housekeeping did a poor job cleaning the room. We had a dirty towel in the room. The room was not well maintained. I would not recommend this hotel. Very disappointed and surprised to see this is a Fairfield property.

Staff was nice. Check in was rough - rooms not ready. I had checked in early on my app but didn’t receive my digital key so I had to wait in line. Coffee was terrible -breakfast was fine Not hot water day 2 - front desk said everything was working just a lot of people showering at the same time - whaaaat??? Not a good look.

The first room we were given was not cleaned from previous guest. We went back to front desk where it took 20 minutes to locate us another room. We said we would take any room, but the clerk said because we booked on Orbitz she could only giver us the same type of room we had booked. At 11:30 at night we did not appreciate the extra half hour delay in getting to sleep.

front desk was unmanned for more than 15 minutes leaving 6 customers just standing around.

Great staff

Great weekend stay. The staff was welcoming, kind, and efficient. The rooms were clean, bed was comfortable, and breakfast was just right. We’ll stay again.

What a wonderful and cheerful staff to be greeted by on a late night check-in. After traveling all day and arriving late at night the staff greeted my family with such a delight that made the reception well worth the trip. Thanks for going above and beyond to ensure a great guest experience!!!

The front desk service was terrible the day we checked in- there was one person at the front desk and she kept disappearing for long periods of time, so it took forever for us to check in (our 5 year old was with us). When we finally got up to the desk she then took a phone call and was on the phone for quite a long time while we waited. When we got in the room the TV would not work properly and the front desk employee said she would come up to look at it and she never did. When we went out for dinner and saw her on the way out I mentioned my daughter had to just watch her tablet and she said "oh that's good" since the TV did not work. Then when we got home a woman was standing in the lobby telling her friend that she had been waiting 20 minutes just to get another pillow. Terrible staff at the front desk the night we checked in.

Yes, the staffand cleanliness of the hotel were exceptional.

Hard to navigate to. Requires making u turns on a heavy traffic road

Hotel was clean and located in a convenient spot to the Colonial Life Arena and local restaurants

Clean and pleasant property, just what we needed for a quick overnight. Convenient location, near a park and walking trail but also right downtown.

Really enjoyed my 3 night stay at this hotel. Great location, just a few minutes from downtown.

A car is necessary to enjoy everything that Columbia has to offer but the hotel was very comfortable and clean.

Location and price met my needs,

Overall great place to stay that is in a safe area and conveniently located to Riverbank zoo and downtown Columbia. Will definitely stay again!

The hotel is in a good location in walking distance to downtown and the canal greenway. The people at reception were professional and friendly. Front desk employee Santana was both charming and helpful. The free breakfast offered plenty of options. There were also free cookies anytime.

Easy and convenient in downtown

Was a good value and clean and not to far from downtown (walked to the basketball game). I would stay again.

The carpets were damp (I’m guessing humidity) but the staff was great! And the breakfast was also really good!

Some things were great and other not so much. The hotel appeared clean except for Ceiling in lobby appears very worn with possible water damage/mold and the carpets were so dirty in the hallways. breakfast was lacking. No fresh fruit and the waffle maker was not working. The overall selection was very limited. Coffee ran out.

Best hotel staff I have ever met. Very clean property. Convenient. Good breakfast and plenty of good coffee and tea all the time. Fine restaurants and shopping in 20 minute, safe, walk. Or in 5 minutes with Lyft or Uber.

Good overall. Coffee ran out a couple of times and Monday morning breakfast was out of a lot of things.

Cleanliness. Great Breakfast.

2 nights, unexpected 10$ per day “parking”fee. Otherwise coffee and breakfast good. All good.

Super clean great room and decor all up to date and the breakfast is phenomenal.

We were disappointed that waffles are only available Saturday and Sunday and that it was not bored any where before booking because I would not of booked. And the pillows were weak, woke with stiff neck. Over all not a bad hotel.

Stay was good and room was nice but the breakfast kind of a disappointment.

Good selection gor breakfast