Secrets Aura Cozumel
US$ 329
/noite
Média para setembro
Preços para Secrets Aura Cozumel
Selecione datas para ver preços e disponibilidade
US$ 329
/noite
Média para setembro
Preços médios mensais
Em Secrets Aura Cozumel, o preço por noite é, em média, US$ 269 no mês mais barato (junho) e US$ 529 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 457 |
| fevereiro | US$ 529 |
| março | US$ 518 |
| abril | US$ 469 |
| maio | US$ 305 |
| junho | US$ 269 |
| julho | US$ 271 |
| agosto | US$ 295 |
| setembro | US$ 329 |
| outubro | US$ 324 |
| novembro | US$ 325 |
| dezembro | US$ 386 |
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set. · US$ 329
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Mais caro: fevereiro (aprox. US$ 529)
Mais barato: junho (aprox. US$ 269)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, campos de ténis exteriores e um heal...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores, campos de ténis exteriores e um health club. Wi-fi grátis, serviços de concierge e uma sala de jogos são algumas das comodidades adicionais disponíveis neste alojamento.
Comodidades para negócios
As principais comodidades incluem um business center, Check-in rápido e registo de saída rápido. Entre os espaços para eventos deste alojamento contam-se uma zona para conferências e salas de reuniões. Há estacionamento com motorista grátis no local.
Restaurante
Aproveite ainda para tomar um copo entre dois dedos de conversa no bar de praia ou no bar junto à piscina.
Quartos
Sinta-se em casa num dos 266 quartos com decoração personalizada, com produtos grátis no minibar e um televisor de ecrã plano. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho estão equipadas com um polibã, artigos de higiene exclusivos e secadores de cabelo. As comodidades incluem ainda telefone, além de cofres e de secretárias.
Localização
Ao alojar-se Secrets Aura Cozumel - Adults Only - All Inclusive em Cozumel, ficará à beira-mar, a 5 minuto(s) a pé de Playa Paraíso e a 13 minuto(s) de Mr. Sancho's Beach Club. Este alojamento com tudo incluído está a 1,2 km (0,7 mi) de Playa Mia Grand Beach y Parque Acuático e a 4,2 km (2,6 mi) de Praia de San Francisco.
O que há nas proximidades
Parque Nacional Arrecifes de Cozumel(0.1 milhas)
Playa Paraíso(0.2 milhas)
Mr. Sancho's Beach Club(0.7 milhas)
Playa Mia Grand Beach y Parque Acuático(0.8 milhas)
Nachi Cocom Beach Club & Water Sport Center(1.7 milhas)
Playa Corona(2.3 milhas)
Praia de San Francisco(2.6 milhas)
Chankanaab Beach Adventure Park(3 milhas)
Parque Nacional Kootenay(3.1 milhas)
Praia Palancar(3.8 milhas)
Recife Paseo El Cedral(3.9 milhas)
Playa El Cielo(5.8 milhas)
Terminal Marítimo Puerta Maya(5.9 milhas)
We B Divin' Cozumel(5.9 milhas)
El Cedral(5.9 milhas)
O aeroporto preferencial para Secrets Aura Cozumel - Adults Only - All Inclusive é o de Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(9.6 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Serviço de estacionamento
Localização
Carretera Costera Sur KM 12.9 Zona Hotelera Sur, Estado de Quintana Roo, México
Parque Nacional Arrecifes de Cozumel (0.1 milhas)
Playa Paraíso (0.2 milhas)
Mr. Sancho's Beach Club (0.7 milhas)
Playa Mia Grand Beach y Parque Acuático (0.8 milhas)
Nachi Cocom Beach Club & Water Sport Center (1.7 milhas)
Playa Corona (2.3 milhas)
Opções de quartos
6
Preferred Club Junior Suite Pool View Double
Detalhes do quarto
2 Camas De Casal
Dormidas 2
731 ft²
Varanda ou pátioAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
9
Junior Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
753 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
4
Preferred Club Junior Suite Beach Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Preferred Club Junior Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
731 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
6
Preferred Club Junior Suite Pool View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
731 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
7
Preferred Club Junior Suite Ocean View Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
731 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Pátio
7
Junior Suite Pool View Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
7
Junior Suite Pool View King Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
538 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
4
Preferred Club Junior Suite Panoramic View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
8
Preferred Club Superior Junior Suite Ocean View King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
750 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
7
Preferred Club Junior Suite Ocean Front King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
731 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
2
Suite Júnior, 1 cama king-size, terraço, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Varanda ou TerraçoAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
8
Junior Suite Ocean View Double
Detalhes do quarto
2 Camas De Casal
Dormidas 2
731 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
5
Preferred Club Junior Suite Beach Front Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
9
Junior Suite Ocean View Swim Out King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
753 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
9
Preferred Club Junior Suite Ocean Front Plunge Pool King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
790 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Piscina de mergulho
5
Preferred Club Junior Suite Ocean View Plunge Pool King
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)
Avaliações dos hóspedes sobre Secrets Aura Cozumel
7
Bom
Com base em 1.186 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
79%
Família
6%
Grupos
11%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Analisando os comentários recentes sobre o Secrets Aura Cozumel - Apenas para Adultos, os viajantes elogiam a simpatia da equipe, a localização à beira-mar e a facilidade para fazer snorkel, ao mesmo tempo que ressaltam repetidamente a idade das instalações, problemas frequentes com água quente e manutenção, opções de refeições limitadas devido a fechamentos e a insistência em vendas de pacotes de adesão.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Analisando os comentários recentes sobre o Secrets Aura Cozumel - Apenas para Adultos, os viajantes elogiam a simpatia da equipe, a localização à beira-mar e a facilidade para fazer snorkel, ao mesmo tempo que ressaltam repetidamente a idade das instalações, problemas frequentes com água quente e manutenção, opções de refeições limitadas devido a fechamentos e a insistência em vendas de pacotes de adesão.
Os quartos variam de modernos e espaçosos, com vista para o oceano, a antigos, úmidos e barulhentos, com alguns relatos de mofo e ar condicionado instável. As noites são tranquilas, com pouca animação, vários bares fechando cedo e as regras de acesso “preferencial” restringindo alguns locais para hóspedes comuns. A localização é ideal para dias relaxantes na praia e para mergulho, mas a entrada na água é rochosa e os táxis para a cidade são caros. Espere uma estadia relaxante com praias cênicas, mas também com manutenção e refeições inconsistantes.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Várias piscinas e áreas de praia são apreciadas, mas as instalações demonstram sinais de desgaste: piscinas frias ou sem aquecimento, azulejos soltos, falta de toalhas/cadeiras, bares que fecham cedo, entretenimento limitado e ruído de construção ocasional. O feedback sobre o spa é misto.
Avaliações dos hóspedes relacionadas
6
Holly
30 de nov. de 2025
·
A estadia foi de 7 noites
We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.
We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.
6
Kelly
20 de set. de 2024
·
A estadia foi de 7 noites
We stayed at this property in 2016 Since that time it appears the property has undergone some negative changes This trip16 people, 8 rooms Good: Remodeled room (1 of the 8) new room layout No dinner reservations Drinks in lobby bar Canned Beer Bottled water in lobby always Desk manned 24/7 Dock Beach Coffee shop Bad: Inconsistencies in each room In room some got candy chips liquor apples none of the above Steamer only 1 room Robes only 1 room & got removed, not replaced Hairdryer only 2 rooms Wash rags taken & not replaced Hand towels MAYBE I called desk to ask for missing items hairdryer & iron at 6:55 was told to call back because his shift was over I did & NEVER recd Need drawers in rooms One bartender at swim up bar - find another job No shots? Why not? Time restrictions for PC only need to be listed on signs ex:Oceanic Entertainment needs tons of help Its sad Brandon is gone he was the best The kid running volleyball was trying Last time activities were well organized & energy of team made you want to participate They would engage multiple times a day and remind what was going on where & evening events Lack of maintenance COVID or Hyatt? Lots of things need to be addressed! Leaks in 2 different bathrooms in building 14 YUCK CLEAN YOUR POOLS! All the pools needed scrubbed & water added There is more to pools than just adding chemicals Not enough staff (or supplies) for the size of the resort We (might) be back but it's NOT what it used to be and that's just sad.
We stayed at this property in 2016 Since that time it appears the property has undergone some negative changes This trip16 people, 8 rooms Good: Remodeled room (1 of the 8) new room layout No dinner reservations Drinks in lobby bar Canned Beer Bottled water in lobby always Desk manned 24/7 Dock Beach Coffee shop Bad: Inconsistencies in each room In room some got candy chips liquor apples none of the above Steamer only 1 room Robes only 1 room & got removed, not replaced Hairdryer only 2 rooms Wash rags taken & not replaced Hand towels MAYBE I called desk to ask for missing items hairdryer & iron at 6:55 was told to call back because his shift was over I did & NEVER recd Need drawers in rooms One bartender at swim up bar - find another job No shots? Why not? Time restrictions for PC only need to be listed on signs ex:Oceanic Entertainment needs tons of help Its sad Brandon is gone he was the best The kid running volleyball was trying Last time activities were well organized & energy of team made you want to participate They would engage multiple times a day and remind what was going on where & evening events Lack of maintenance COVID or Hyatt? Lots of things need to be addressed! Leaks in 2 different bathrooms in building 14 YUCK CLEAN YOUR POOLS! All the pools needed scrubbed & water added There is more to pools than just adding chemicals Not enough staff (or supplies) for the size of the resort We (might) be back but it's NOT what it used to be and that's just sad.
2
Robert
29 de nov. de 2025
·
A estadia foi de 4 noites
Area is beautiful with great beach, however, jelly fish right off shore for multiple days with NO warning! Wife was stung & swelled up ruined our beach time. Pool is unheated & cold, so not enjoyable, made swim-out pool room pointless. Shower did not have any hot water. Room was dirty. toilet, shower handle, & closet door all broken. Never attended to throughout the stay. Sales pitch with “90 minute” duration doubled & no easy answer out of it without hassle. All labor workers VERY friendly, but bad management. Was ready to checkout & leave early!
Area is beautiful with great beach, however, jelly fish right off shore for multiple days with NO warning! Wife was stung & swelled up ruined our beach time. Pool is unheated & cold, so not enjoyable, made swim-out pool room pointless. Shower did not have any hot water. Room was dirty. toilet, shower handle, & closet door all broken. Never attended to throughout the stay. Sales pitch with “90 minute” duration doubled & no easy answer out of it without hassle. All labor workers VERY friendly, but bad management. Was ready to checkout & leave early!
6
Theresa Ann
21 de dez. de 2024
·
A estadia foi de 5 noites
The design of the property was very nice the swimup to your room was great...loved how it connect ed to the main pool. The condition of the property was poor. (Being a Hyatt property) Frig in room did not work...tiles falling off at pool and in bathroom. Paint stains on pool verand. Every morning there was a puddle of water in front of the door . Puddle was inside room... Very slippery. Hot tub did not work. Coffee machine in the coca cafe did not work...there were no pool towels after 11:00. Staff was a little snippy. The activity coordinator was great!
The design of the property was very nice the swimup to your room was great...loved how it connect ed to the main pool. The condition of the property was poor. (Being a Hyatt property) Frig in room did not work...tiles falling off at pool and in bathroom. Paint stains on pool verand. Every morning there was a puddle of water in front of the door . Puddle was inside room... Very slippery. Hot tub did not work. Coffee machine in the coca cafe did not work...there were no pool towels after 11:00. Staff was a little snippy. The activity coordinator was great!
8
Matt
19 de abr. de 2025
·
A estadia foi de 6 noites
The staff were wonderful. It was very quiet. Very relaxing Not much to do for nightlife on the property.
The staff were wonderful. It was very quiet. Very relaxing Not much to do for nightlife on the property.
8
Letecia
14 de ago. de 2025
·
A estadia foi de 5 noites
3rd time at property. Spa is wonderful; however descriptions could be better when booking online, beds comfortable, room service is just as good as restaurants. The only issues I have had everytime is the safe in room. Mine never work no matter how many times I called maintenance.
3rd time at property. Spa is wonderful; however descriptions could be better when booking online, beds comfortable, room service is just as good as restaurants. The only issues I have had everytime is the safe in room. Mine never work no matter how many times I called maintenance.
4
Michele
20 de jan. de 2025
·
A estadia foi de 5 noites
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
10
Cristi
22 de jun. de 2025
·
A estadia foi de 4 noites
We had an amazing stay at Secrets Aura Cozumel. The property was beautiful and the staff were friendly and helpful. We especially loved breakfast at Bordeaux with Rony and Ricardo each morning, as well as lunches at the beach/pool with Miguel. The hydrotherapy at the spa was also wonderful. Overall, we had an incredible stay and we can’t wait to visit again very soon.
We had an amazing stay at Secrets Aura Cozumel. The property was beautiful and the staff were friendly and helpful. We especially loved breakfast at Bordeaux with Rony and Ricardo each morning, as well as lunches at the beach/pool with Miguel. The hydrotherapy at the spa was also wonderful. Overall, we had an incredible stay and we can’t wait to visit again very soon.
6
christopher g
12 de nov. de 2025
·
A estadia foi de 7 noites
Our room was in good condition, hit water took a out 20 minutes in order to shower, one day there was zero water at all until we called maintenance. Guests next to us had non functioning air conditioning and refrigerators The staff was quite friendly. Activities were well staffed . The beach was wonderful, the bars tender to close early.. some restaurants never opened in the week we were there. The buffet was very plain.
Our room was in good condition, hit water took a out 20 minutes in order to shower, one day there was zero water at all until we called maintenance. Guests next to us had non functioning air conditioning and refrigerators The staff was quite friendly. Activities were well staffed . The beach was wonderful, the bars tender to close early.. some restaurants never opened in the week we were there. The buffet was very plain.
8
Gregory Joel
17 de mar. de 2025
·
A estadia foi de 8 noites
Beach and pool chairs were all saved by 8 am with people not using them for hours at a time. First night restaurants were full with very long wait times. Our room staff was excellent. Overall this hotel is needs updating.
Beach and pool chairs were all saved by 8 am with people not using them for hours at a time. First night restaurants were full with very long wait times. Our room staff was excellent. Overall this hotel is needs updating.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Os comentários são variados: muitos mencionam quartos sujos ou com cheiro de mofo, mofo/odores, insetos e piscinas mal conservadas; outros acharam os espaços limpos. A limpeza e a reposição de itens podem ser inconsistentes.
Avaliações dos hóspedes relacionadas
2
Warren
30 de nov. de 2025
·
A estadia foi de 10 noites
It was awful. We left after 2 nights. We are fighting for a partial refund. If you like disgusting, moldy hotels this is the one for you.
It was awful. We left after 2 nights. We are fighting for a partial refund. If you like disgusting, moldy hotels this is the one for you.
8
Sean
16 de ago. de 2025
·
A estadia foi de 4 noites
The views from most of the rooms were great. The property is showing its age a bit and could use some renovations, but it's clean and the staff were nice.
The views from most of the rooms were great. The property is showing its age a bit and could use some renovations, but it's clean and the staff were nice.
2
Robert
29 de nov. de 2025
·
A estadia foi de 4 noites
Area is beautiful with great beach, however, jelly fish right off shore for multiple days with NO warning! Wife was stung & swelled up ruined our beach time. Pool is unheated & cold, so not enjoyable, made swim-out pool room pointless. Shower did not have any hot water. Room was dirty. toilet, shower handle, & closet door all broken. Never attended to throughout the stay. Sales pitch with “90 minute” duration doubled & no easy answer out of it without hassle. All labor workers VERY friendly, but bad management. Was ready to checkout & leave early!
Area is beautiful with great beach, however, jelly fish right off shore for multiple days with NO warning! Wife was stung & swelled up ruined our beach time. Pool is unheated & cold, so not enjoyable, made swim-out pool room pointless. Shower did not have any hot water. Room was dirty. toilet, shower handle, & closet door all broken. Never attended to throughout the stay. Sales pitch with “90 minute” duration doubled & no easy answer out of it without hassle. All labor workers VERY friendly, but bad management. Was ready to checkout & leave early!
8
Addie Lynn
22 de ago. de 2025
·
A estadia foi de 6 noites
Overall the resort was okay, there was a lot of maintenance going on. The room needed some TLC, repainting, refurnishing, etc.
Overall the resort was okay, there was a lot of maintenance going on. The room needed some TLC, repainting, refurnishing, etc.
6
Leah
16 de dez. de 2024
·
A estadia foi de 4 noites
This resort has seen better days. It was fine for 3 nights and some sun, but we won't be going back. All of the hard-working young ladies were very pleasant with great attitudes. The food was kinda bland and sad. The resort was tidy but when you look closer, kinda grungy. Aside from clean sheets and towels, our room was not clean. Even my husband noticed. The shower and AC were not in good working order.
This resort has seen better days. It was fine for 3 nights and some sun, but we won't be going back. All of the hard-working young ladies were very pleasant with great attitudes. The food was kinda bland and sad. The resort was tidy but when you look closer, kinda grungy. Aside from clean sheets and towels, our room was not clean. Even my husband noticed. The shower and AC were not in good working order.
2
LYNN
25 de out. de 2024
·
A estadia foi de 9 noites
Stayed 9 days and on 3 days the bathroom was leaking down the wall and through the light fixtures and this was more than a small leak. I could press my fingers through the woodwork it was so rotted also moldy. Tried to get them to take care of it and took 3 days before we were moved. The water was running out the bathroom as far as to the front door which I have pictures and videos We walked out of a restaurant because the food was all cold and didn’t enjoy any of the food there. There was no hot water for the last 4 days and I heard many others complaining about the same issue. We ran into at least 8-10 others that had leaks in their rooms.The grounds were unkept and the tiles around the pool were missing or broken. For the $3,000 we paid this was sooooo disappointing. I’m surprised that Expedia would represent this place. Makes me think about using Expedia for my future vacations.
Stayed 9 days and on 3 days the bathroom was leaking down the wall and through the light fixtures and this was more than a small leak. I could press my fingers through the woodwork it was so rotted also moldy. Tried to get them to take care of it and took 3 days before we were moved. The water was running out the bathroom as far as to the front door which I have pictures and videos We walked out of a restaurant because the food was all cold and didn’t enjoy any of the food there. There was no hot water for the last 4 days and I heard many others complaining about the same issue. We ran into at least 8-10 others that had leaks in their rooms.The grounds were unkept and the tiles around the pool were missing or broken. For the $3,000 we paid this was sooooo disappointing. I’m surprised that Expedia would represent this place. Makes me think about using Expedia for my future vacations.
8
James Layton
30 de out. de 2025
·
A estadia foi de 7 noites
Staff very friendly and smiling. Room was very clean.
Staff very friendly and smiling. Room was very clean.
4
Michele
20 de jan. de 2025
·
A estadia foi de 5 noites
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
2
Rachelle Kelley
19 de out. de 2025
·
A estadia foi de 5 noites
No hot water. Changed rooms three times. Not a clean resort at all. Run down, old, and falling apart. Wasted a week off work. Would not recommend at all. This is not like my previous Secrets experience.
No hot water. Changed rooms three times. Not a clean resort at all. Run down, old, and falling apart. Wasted a week off work. Would not recommend at all. This is not like my previous Secrets experience.
4
Sally J
1 de abr. de 2025
·
A estadia foi de 5 noites
We did not have a good experience here. The majority of our meals were "cold" by the time they were delivered to our table. Right away on our balcony we had a bee nest. My husband is highly allergic to bees. We reported right away and it was brushed off for a full day. We again were told they would be taken care after the second time we reported it. They finally gave us a new room. We had huge bugs in our new room and we reported two separate times. Again, brushed off the first time and then they said they would re-spray, but they never followed up with us to say they did or didn't. Bugs were in our room on our last day. We understand bugs are not the resorts fault - but we felt they were not taking us seriously and/or didn't care - and never followed up. Overall, a very poor experience throughout this stay.
We did not have a good experience here. The majority of our meals were "cold" by the time they were delivered to our table. Right away on our balcony we had a bee nest. My husband is highly allergic to bees. We reported right away and it was brushed off for a full day. We again were told they would be taken care after the second time we reported it. They finally gave us a new room. We had huge bugs in our new room and we reported two separate times. Again, brushed off the first time and then they said they would re-spray, but they never followed up with us to say they did or didn't. Bugs were in our room on our last day. We understand bugs are not the resorts fault - but we felt they were not taking us seriously and/or didn't care - and never followed up. Overall, a very poor experience throughout this stay.
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Quartos
As experiências variam amplamente: alguns quartos modernos e espaçosos com ar condicionado eficiente e vista para o oceano; outros parecem antigos ou úmidos, com ar condicionado barulhento, umidade e ruído de construção ocasional. As vistas podem ser excelentes; a confiabilidade do Wi-Fi é mencionada como fraca em alguns quartos.
Avaliações dos hóspedes relacionadas
10
Melody
9 de set. de 2025
·
A estadia foi de 5 noites
Beautiful updated rooms, staff was all very helpful, food was great! Enjoyed this resort immensely and will definitely come back!
Beautiful updated rooms, staff was all very helpful, food was great! Enjoyed this resort immensely and will definitely come back!
8
Sean
16 de ago. de 2025
·
A estadia foi de 4 noites
The views from most of the rooms were great. The property is showing its age a bit and could use some renovations, but it's clean and the staff were nice.
The views from most of the rooms were great. The property is showing its age a bit and could use some renovations, but it's clean and the staff were nice.
6
eric
23 de fev. de 2025
·
A estadia foi de 5 noites
Beach front and the sunsets are beautiful. Secrets rooms appear to behind in maintenance. We had to upgrade our room because the original was not in good condition. Also, room was listed as an ocean view but only had a small sliver of ocean view and room over looked a very noisy pool.
Beach front and the sunsets are beautiful. Secrets rooms appear to behind in maintenance. We had to upgrade our room because the original was not in good condition. Also, room was listed as an ocean view but only had a small sliver of ocean view and room over looked a very noisy pool.
6
Nelson Javier
11 de ago. de 2025
·
A estadia foi de 4 noites
A/C didn’t work in our room, wouldn’t cool past 78deg. Informed the front desk and the engineer they sent up to fix it said that he has fixed it and it would cool down. Next day I informed them again that it wasn’t working, there was also water dripping from the light above the toilet so it would just drip on you while using it. Never got resolved either. Room was overall just outdated and they didn’t put much effort in making it right.
A/C didn’t work in our room, wouldn’t cool past 78deg. Informed the front desk and the engineer they sent up to fix it said that he has fixed it and it would cool down. Next day I informed them again that it wasn’t working, there was also water dripping from the light above the toilet so it would just drip on you while using it. Never got resolved either. Room was overall just outdated and they didn’t put much effort in making it right.
8
Sofía Elena Suarez
8 de ago. de 2025
·
A estadia foi de 4 noites
The room has a lot of humidity, but in everything else, 10/10
The room has a lot of humidity, but in everything else, 10/10
10
Roman Federico Santa
30 de abr. de 2025
·
A estadia foi de 7 noites
Overall, this is exactly the kind of vacation I wanted to take. The all inclusive feature was the most beneficial and you can choose the different restaurants on site as well as the neighboring Sunscapes and Dreams for food and drinks. We stayed in the Oceanfront 111 on the lower level, which was perfect to walk out to the beach with that view and was absolutely beautiful every single morning. The bed was comfortable, the soaking tub, my girlfriend absolutely took advantage of. Housekeeping was spot on to replace towels and make the bed and take out the garbage daily. All the staff members were so nice and everybody we came across was so accommodating and helpful. We didn’t have our daughter but every restaurant we went to asked if we had any kind of allergies which we’d really appreciated, we don’t, but our daughter does and we found that so inviting that they cared to make sure that they asked every single time we went to any of the restaurants. The menus were on the app were close, but not exactly to what they had for that day, but gave you a really good idea of all the times of the restaurants of when they were open and when they closed and what was preferred only and what was not. We were in a preferred suite so everything was available to us. The place isn’t perfect, but it’s still Mexico with a beautiful view and make the most of it. Just don’t go into the mindset that it’s a five star resort, make your own assumptions, but for us, exactly what we needed
Overall, this is exactly the kind of vacation I wanted to take. The all inclusive feature was the most beneficial and you can choose the different restaurants on site as well as the neighboring Sunscapes and Dreams for food and drinks. We stayed in the Oceanfront 111 on the lower level, which was perfect to walk out to the beach with that view and was absolutely beautiful every single morning. The bed was comfortable, the soaking tub, my girlfriend absolutely took advantage of. Housekeeping was spot on to replace towels and make the bed and take out the garbage daily. All the staff members were so nice and everybody we came across was so accommodating and helpful. We didn’t have our daughter but every restaurant we went to asked if we had any kind of allergies which we’d really appreciated, we don’t, but our daughter does and we found that so inviting that they cared to make sure that they asked every single time we went to any of the restaurants. The menus were on the app were close, but not exactly to what they had for that day, but gave you a really good idea of all the times of the restaurants of when they were open and when they closed and what was preferred only and what was not. We were in a preferred suite so everything was available to us. The place isn’t perfect, but it’s still Mexico with a beautiful view and make the most of it. Just don’t go into the mindset that it’s a five star resort, make your own assumptions, but for us, exactly what we needed
8
Raymond
12 de ago. de 2025
·
A estadia foi de 5 noites
Older property but loved the stay. Swim up pool at patio was fantastic!
Older property but loved the stay. Swim up pool at patio was fantastic!
6
Felicity
17 de nov. de 2024
·
A estadia foi de 7 noites
We booked this hotel for a lower priced all inclusive vacation and that is what we got. The overall rating I am giving is 'Good'. Firstly, the food was very good. Better than expected!! The staff were all very nice. Facility is clean. Now...It is an older hotel and the rooms are very inconsistent. We checked in with friends to 2 ocean view rooms. Our view was trees - they had ocean/pool view. Amenities in the rooms were hit and miss. No clock or hairdryer in ours, no umbrella or washcloths in theirs! Our First room had water leaking around the base of the toilet, NO HOT WATER, and 3 non working light fixtures. With the tree view, it made the room very dark. It took 4 days to get a new room assigned. The 2nd room finally got the ocean view, Hot water, however the bed wasn't as comfortable. Still no clock and I'm pretty sure the fan would have eventually sparked and caught fire if we left the switch turned on. Probably would not come back to this hotel.
We booked this hotel for a lower priced all inclusive vacation and that is what we got. The overall rating I am giving is 'Good'. Firstly, the food was very good. Better than expected!! The staff were all very nice. Facility is clean. Now...It is an older hotel and the rooms are very inconsistent. We checked in with friends to 2 ocean view rooms. Our view was trees - they had ocean/pool view. Amenities in the rooms were hit and miss. No clock or hairdryer in ours, no umbrella or washcloths in theirs! Our First room had water leaking around the base of the toilet, NO HOT WATER, and 3 non working light fixtures. With the tree view, it made the room very dark. It took 4 days to get a new room assigned. The 2nd room finally got the ocean view, Hot water, however the bed wasn't as comfortable. Still no clock and I'm pretty sure the fan would have eventually sparked and caught fire if we left the switch turned on. Probably would not come back to this hotel.
8
Alexa
27 de jun. de 2024
·
A estadia foi de 2 noites
We went to Secrets Aura with lower expectations knowing it was one of the older and more run down resorts in their brand. So I was pleasantly surprised when we arrived to our pool view swim out. It had been renovated and had a clean feel. With that said, pool view “swim outs” are NOT swim outs! They have 2.5 ft baby pools outside your room and you have to take a water slide to be able to actually swim. Sounds like a fun set up, however, pools close at 6 and you are left with a 2.5 ft baby pool to swim in for the night. We like swim outs to be able to relax in both in the AM and after dinner and the baby pools should not be called “swim outs”. And although it was renovated, it had 2 inch cockroaches crawling under the door..they should have gotten better sealed doors lol. We expect to see them when in the tropics and don’t freak out, but not thrilled to have them crawling in our room. We then switched to an ocean view swim out and paid for the upgrade. At least I could float in the morning and evening despite the room being older and run down. Overall, it was meh…. We expected such with it being at the price point it is (compared to other secrets) but the one thing that was disappointing was the service. This is the 7th trip my husband and I took to a AMR (now Hyatt) owned resort and there is usually exceptional customer service! We didn’t have a concierge reach out to us once. We normally have daily check ins. Overall, a good place for the price.
We went to Secrets Aura with lower expectations knowing it was one of the older and more run down resorts in their brand. So I was pleasantly surprised when we arrived to our pool view swim out. It had been renovated and had a clean feel. With that said, pool view “swim outs” are NOT swim outs! They have 2.5 ft baby pools outside your room and you have to take a water slide to be able to actually swim. Sounds like a fun set up, however, pools close at 6 and you are left with a 2.5 ft baby pool to swim in for the night. We like swim outs to be able to relax in both in the AM and after dinner and the baby pools should not be called “swim outs”. And although it was renovated, it had 2 inch cockroaches crawling under the door..they should have gotten better sealed doors lol. We expect to see them when in the tropics and don’t freak out, but not thrilled to have them crawling in our room. We then switched to an ocean view swim out and paid for the upgrade. At least I could float in the morning and evening despite the room being older and run down. Overall, it was meh…. We expected such with it being at the price point it is (compared to other secrets) but the one thing that was disappointing was the service. This is the 7th trip my husband and I took to a AMR (now Hyatt) owned resort and there is usually exceptional customer service! We didn’t have a concierge reach out to us once. We normally have daily check ins. Overall, a good place for the price.
6
MARISA
10 de abr. de 2024
·
A estadia foi de 3 noites
I would have given it a five but the room we received when we got there was horrible and we had to wait an hour and a half to get a better room and pay another $360 to upgrade. When we first got there we were told there were no additional rooms or ways to upgrade which was pretty inconvenient. To go see two other rooms before finally being put in a nice room in the preferred area. Vacation started off poor but overall was good. I definitely know if we come back we will be staying in the preferred area.
I would have given it a five but the room we received when we got there was horrible and we had to wait an hour and a half to get a better room and pay another $360 to upgrade. When we first got there we were told there were no additional rooms or ways to upgrade which was pretty inconvenient. To go see two other rooms before finally being put in a nice room in the preferred area. Vacation started off poor but overall was good. I definitely know if we come back we will be staying in the preferred area.
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Serviço
A equipe é frequentemente elogiada pela simpatia e dedicação, mas o suporte da recepção ou da gerência é irregular, com check-in lento ou caótico, resolução limitada de problemas e pressão persistente para vendas de clubes de férias. O serviço nos restaurantes pode ser lento.
Avaliações dos hóspedes relacionadas
10
Tiffany
20 de mar. de 2025
·
A estadia foi de 6 noites
We had a wonderful time. The room I got through Expedia was up a large hill and then we had to climb stairs to the 3rd floor. I am not in the best shape so I felt like I was going to die everytime I headed to our room. However Pablo helped us get into a new room that was much better for me. The wait staff at Market cafe was all amazing: Rosanna, Kenia, Elizabet, Ricardo, Alberto’s, Gaspar, and can’t forget Mario. I saw so many people not tipping just remember it is an all inclusive but treat the wait staff well and tip them for there services.
We had a wonderful time. The room I got through Expedia was up a large hill and then we had to climb stairs to the 3rd floor. I am not in the best shape so I felt like I was going to die everytime I headed to our room. However Pablo helped us get into a new room that was much better for me. The wait staff at Market cafe was all amazing: Rosanna, Kenia, Elizabet, Ricardo, Alberto’s, Gaspar, and can’t forget Mario. I saw so many people not tipping just remember it is an all inclusive but treat the wait staff well and tip them for there services.
2
francisco
20 de jul. de 2025
·
A estadia foi de 6 noites
Disappointing Stay – Will Not Return Our stay at Secrets Aura Cozumel was extremely disappointing. Staff were consistently rude, especially when ordering food or drinks. At breakfast, I told our server Ronnie I’m allergic to lactose and asked for fruit without yogurt. He brought a plate with yogurt anyway and instead of getting a new one, he just swapped it with someone else’s plate at the table—completely careless and unhygienic. Service throughout the resort was poor, with staff often having bad attitudes and seeming annoyed by simple requests. On our second night, the resort lost power at 6 PM. We had no water or air conditioning until 2 AM. When I asked front desk supervisor Pablo for an update, he told me I had to “deal with it” and didn’t owe me any explanation—completely unprofessional. The resort clearly lacks proper training in customer service and hospitality. After this experience, I will never stay at Secrets Aura again, and I’ve lost confidence in the Hyatt brand overall—which is disappointing considering we’ve stayed at over 15 Hyatt properties in the last five years. Avoid this resort.
Disappointing Stay – Will Not Return Our stay at Secrets Aura Cozumel was extremely disappointing. Staff were consistently rude, especially when ordering food or drinks. At breakfast, I told our server Ronnie I’m allergic to lactose and asked for fruit without yogurt. He brought a plate with yogurt anyway and instead of getting a new one, he just swapped it with someone else’s plate at the table—completely careless and unhygienic. Service throughout the resort was poor, with staff often having bad attitudes and seeming annoyed by simple requests. On our second night, the resort lost power at 6 PM. We had no water or air conditioning until 2 AM. When I asked front desk supervisor Pablo for an update, he told me I had to “deal with it” and didn’t owe me any explanation—completely unprofessional. The resort clearly lacks proper training in customer service and hospitality. After this experience, I will never stay at Secrets Aura again, and I’ve lost confidence in the Hyatt brand overall—which is disappointing considering we’ve stayed at over 15 Hyatt properties in the last five years. Avoid this resort.
10
Roger
3 de set. de 2025
·
A estadia foi de 5 noites
We love the staff!!!! Bartenders, waitstaff, hostesses, front office are all 10's. Everyone goes out of their way to be friendly and helpful!
We love the staff!!!! Bartenders, waitstaff, hostesses, front office are all 10's. Everyone goes out of their way to be friendly and helpful!
6
Thomas R
29 de jun. de 2025
·
A estadia foi de 5 noites
The hotel’s location and beach are exceptional. The staff’s efforts to address our concerns were commendable. However, the property’s age and the need for repairs are notable drawbacks. Three out of four rooms were unsatisfactory, necessitating a relocation to upgraded accommodations. The dining experience was average, contrasting with the exceptional quality of food at other Secret locations. While we are considering returning to Cozumel for its pristine beaches, we would not choose to stay at this establishment again.
The hotel’s location and beach are exceptional. The staff’s efforts to address our concerns were commendable. However, the property’s age and the need for repairs are notable drawbacks. Three out of four rooms were unsatisfactory, necessitating a relocation to upgraded accommodations. The dining experience was average, contrasting with the exceptional quality of food at other Secret locations. While we are considering returning to Cozumel for its pristine beaches, we would not choose to stay at this establishment again.
2
Kimberly
4 de set. de 2024
·
A estadia foi de 4 noites
Front desk staff was rude, resort, for the most part, closed at 10:30 pm, unless you wanted to go to their tiny little night club.Pablo, the front desk manager, was the rudest person I have ever dealt with in 9 trips to Mexico! I do not recommend staying at this resort! Enrique, at the Manatee Pool Bar, was awesome!
Front desk staff was rude, resort, for the most part, closed at 10:30 pm, unless you wanted to go to their tiny little night club.Pablo, the front desk manager, was the rudest person I have ever dealt with in 9 trips to Mexico! I do not recommend staying at this resort! Enrique, at the Manatee Pool Bar, was awesome!
4
Jaime Erin
4 de nov. de 2025
·
A estadia foi de 10 noites
Been going there for 20 years and this was a terrible experience for myself and family. High pressure sales as soon as you enter. Don’t even give you a chance to relax. Never again. Most restaurants only open twice a week. Used to look so forward to going there but Hyatt changed everything. Don’t go there
Been going there for 20 years and this was a terrible experience for myself and family. High pressure sales as soon as you enter. Don’t even give you a chance to relax. Never again. Most restaurants only open twice a week. Used to look so forward to going there but Hyatt changed everything. Don’t go there
4
Suzanne
29 de jun. de 2025
·
A estadia foi de 1 noite
Disappointed by poor check in especially as we weren’t feeling well & needed to rest. Reason for delay was given as Supervisor had to check to confirm room at standard. Finally given access after 40mins, advised needed to still sort mini bar & would deliver tea with milk, neither happened. Ceiling in bathroom began leaking during the night, with water all over floor, my wife narrowly missed slipping & having a dangerous fall. Reported to reception & maintenance, didn’t seem to be too bothered saying we should report in post stay feedback form which never came through. Another example of number of occasions when staff said what we wanted to hear but no action took place. There were couple of staff who were both friendly & went above & beyond. Most others seemed superficial sadly. Location nice, food good, but above experience left bad taste in mouth.
Disappointed by poor check in especially as we weren’t feeling well & needed to rest. Reason for delay was given as Supervisor had to check to confirm room at standard. Finally given access after 40mins, advised needed to still sort mini bar & would deliver tea with milk, neither happened. Ceiling in bathroom began leaking during the night, with water all over floor, my wife narrowly missed slipping & having a dangerous fall. Reported to reception & maintenance, didn’t seem to be too bothered saying we should report in post stay feedback form which never came through. Another example of number of occasions when staff said what we wanted to hear but no action took place. There were couple of staff who were both friendly & went above & beyond. Most others seemed superficial sadly. Location nice, food good, but above experience left bad taste in mouth.
4
Michele
20 de jan. de 2025
·
A estadia foi de 5 noites
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
10
Richard
20 de mar. de 2025
·
A estadia foi de 7 noites
The staff and service at Secrets is fantastic. The staff go out of their way to learn your names and make you feel welcome. Some of our favorites from breakfast and lunch dining are: Rosana, Kenia, Mesero, Elizabet, Mario, Gaspar, Albertos and Ricardo. Puablo was amazing at the front desk and Angel and Enrique were always available to help with anything we needed. Special shout out to Sam, who actually works over at Dreams.
The staff and service at Secrets is fantastic. The staff go out of their way to learn your names and make you feel welcome. Some of our favorites from breakfast and lunch dining are: Rosana, Kenia, Mesero, Elizabet, Mario, Gaspar, Albertos and Ricardo. Puablo was amazing at the front desk and Angel and Enrique were always available to help with anything we needed. Special shout out to Sam, who actually works over at Dreams.
10
Roger
3 de set. de 2025
·
A estadia foi de 3 noites
We love Secrets for the size and the beach to snorkel and watch sunsets. The staff here is amazing, they are always friendly and helpful in any way they can. However, I'd you are looking for a party resort, this is not your place. It is for relaxing and rejuvenating.
We love Secrets for the size and the beach to snorkel and watch sunsets. The staff here is amazing, they are always friendly and helpful in any way they can. However, I'd you are looking for a party resort, this is not your place. It is for relaxing and rejuvenating.
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Localização
Localização à beira-mar com pores do sol deslumbrantes e fácil acesso para snorkel; a retirada no píer para mergulho é conveniente. A entrada na água pode ser rochosa, e os táxis para a cidade são caros, então as noites tendem a ser tranquilas.
Avaliações dos hóspedes relacionadas
10
Erik
7 de abr. de 2025
·
A estadia foi de 6 noites
Friendly staff food was good and entertainment was fun! Beach is rocky and hard to walk into the water. Need a taxi to do anything off resort, but dwntwn is only 15 min. Would recommend
Friendly staff food was good and entertainment was fun! Beach is rocky and hard to walk into the water. Need a taxi to do anything off resort, but dwntwn is only 15 min. Would recommend
8
Wendy
14 de out. de 2025
·
A estadia foi de 4 noites
We enjoyed our stay as they staff was amazing and the beach gorgeous. The rooms really need some updating but the facility was very clean. And while the restaurants were pretty good, there wasn't as much variety as they were not all open. At times there would be only one or two open.
We enjoyed our stay as they staff was amazing and the beach gorgeous. The rooms really need some updating but the facility was very clean. And while the restaurants were pretty good, there wasn't as much variety as they were not all open. At times there would be only one or two open.
8
Federico
5 de out. de 2024
·
A estadia foi de 5 noites
The beaches very clean.
The beaches very clean.
8
Richard Alexander
2 de set. de 2025
·
A estadia foi de 3 noites
Excelente ubicación y playa muy bonita
Excelente ubicación y playa muy bonita
10
DIANA
17 de ago. de 2025
·
A estadia foi de 6 noites
Snorkeling is great right from the beach, swim out to deep part and see lots of atarfish
Snorkeling is great right from the beach, swim out to deep part and see lots of atarfish
10
Jeffrey Allen
27 de abr. de 2025
·
A estadia foi de 5 noites
Older resort with old world charm. Not the clean and sleek modernist of the Dreams resort. Being on the edge of the three resorts made it nice for being an adults only resorts, unlike other hotels where we stayed at with adults only area being in the middle. Many pathways between the buildings made for easy walking. Restaurants and food was excellent. It would have been nice to have more/better signage for directions. The beach sand was a little rough/sharp for extended barefoot walks.
Older resort with old world charm. Not the clean and sleek modernist of the Dreams resort. Being on the edge of the three resorts made it nice for being an adults only resorts, unlike other hotels where we stayed at with adults only area being in the middle. Many pathways between the buildings made for easy walking. Restaurants and food was excellent. It would have been nice to have more/better signage for directions. The beach sand was a little rough/sharp for extended barefoot walks.
10
Jeannette
30 de out. de 2024
·
A estadia foi de 5 noites
Love having a pier access, can book tours and have them pick us up right there. The staff is amazing. They really make the stay memorable. From the bell boy Amilcar, the restaurant staff victor, Sergio, Clara, Angela, Miguel, Fernando, Luis.
Love having a pier access, can book tours and have them pick us up right there. The staff is amazing. They really make the stay memorable. From the bell boy Amilcar, the restaurant staff victor, Sergio, Clara, Angela, Miguel, Fernando, Luis.
10
Murrie
21 de jun. de 2025
·
A estadia foi de 4 noites
Great snorkeling! Great dive shop and easy access to dive boats! Very attentive staff and service far exceeding other resorts! And they have Dos Equis! Most resorts in Cozumel don’t offer it! Spacious rooms with great AC! We will definitely return !!
Great snorkeling! Great dive shop and easy access to dive boats! Very attentive staff and service far exceeding other resorts! And they have Dos Equis! Most resorts in Cozumel don’t offer it! Spacious rooms with great AC! We will definitely return !!
10
Daniel
16 de abr. de 2025
·
A estadia foi de 4 noites
Beautiful beach and sunset!
Beautiful beach and sunset!
4
Gavin
20 de ago. de 2025
·
A estadia foi de 5 noites
Our stay at Secrets was just ok. Nothing over the top. Nothing special. The staff at the restaurants were good and attentive. The first day we got there no one was monitoring the pools or walking by for drinks. We had to get out of the pool and walk over to the bar, which he seemed super irritated. There were no towels and we asked several staff walking by to please get us towels. No one came back. At least 4 staff members. The room was nice and cool but with all the humidity from the ocean, very damp. If you don’t have the ceiling fan going, water accumulates on the floor. I had to wash all my clothes, even the ones I didn’t wear. Our biggest turn off was that there is no buffet. Only for breakfast which is very limited. We had to get dressed, go sit down, order and wait for our food. The food was ok. Nothing horrible. The French restaurant was amazing. They also had a Mayan dinner on the beach which was also amazing. Taxi's are super expensive. We had 6 people in our group and it was $10 a person one way. So a round trip taxi ride was $120 US. We were told they don’t base prices on Pesos because US dollars are widely used. Of course the resort had nothing to do with that. The beach was stunning. Definitely take water shoes as it is quite rocky in places. We were told that we didn’t have access to Dreams which is a sister property and next door. But Dreams guest had access to our facilities? Overall not a horrible stay but probably won’t return.
Our stay at Secrets was just ok. Nothing over the top. Nothing special. The staff at the restaurants were good and attentive. The first day we got there no one was monitoring the pools or walking by for drinks. We had to get out of the pool and walk over to the bar, which he seemed super irritated. There were no towels and we asked several staff walking by to please get us towels. No one came back. At least 4 staff members. The room was nice and cool but with all the humidity from the ocean, very damp. If you don’t have the ceiling fan going, water accumulates on the floor. I had to wash all my clothes, even the ones I didn’t wear. Our biggest turn off was that there is no buffet. Only for breakfast which is very limited. We had to get dressed, go sit down, order and wait for our food. The food was ok. Nothing horrible. The French restaurant was amazing. They also had a Mayan dinner on the beach which was also amazing. Taxi's are super expensive. We had 6 people in our group and it was $10 a person one way. So a round trip taxi ride was $120 US. We were told they don’t base prices on Pesos because US dollars are widely used. Of course the resort had nothing to do with that. The beach was stunning. Definitely take water shoes as it is quite rocky in places. We were told that we didn’t have access to Dreams which is a sister property and next door. But Dreams guest had access to our facilities? Overall not a horrible stay but probably won’t return.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A qualidade e a variedade da comida são inconsistentes: fechamento rotativo de restaurantes, cardápios repetitivos, longas esperas e acesso limitado para hóspedes não “preferenciais” são comuns; alguns locais, como o Bordeaux ou o restaurante de sushi, recebem elogios. O serviço de quarto pode ser lento.
Avaliações dos hóspedes relacionadas
6
Holly
30 de nov. de 2025
·
A estadia foi de 7 noites
We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.
We expected more for a Secrets Resort. The resort is old and run down looking. Restaurants were closed some days. The sushi restaurant wasn’t open because they didn’t have a chef. The Bordeaux restaurant had excellent food and great service. The resort was only about 25 to 30% full so it was very quiet everywhere - like nobody around by 9 pm. There is not a nice bar to hang out in the evenings. We like entertainment around the pool and music, other than constant elevator/lounge music. When we went to the Sky Bar, which has a beautiful view, but not always a bar tender, there were often only 2-4 other people there. One positive was there were no lineups for food or drinks ever! The beach area was nice and you could get chairs. We made the most of our vacation and had fun anyways, but it was not at all what we were expecting. Other people we talked to were also very disappointed and some had no hot water in their rooms. We definitely would not go back there.
8
John
24 de ago. de 2024
·
A estadia foi de 7 noites
The restaurants were not open every night. It made it kind of difficult on some nights to find a place to eat.
The restaurants were not open every night. It made it kind of difficult on some nights to find a place to eat.
4
Alicia Marie
14 de jun. de 2025
·
A estadia foi de 4 noites
Food was very low quality Bar tenders awful Had to go ask for towels shampoo and to have to water in the mini bar restocked every day Only half the restaurants are open each day for dinner, and unless your a member breakfast and lunch is limited to buffet and a hamburger
Food was very low quality Bar tenders awful Had to go ask for towels shampoo and to have to water in the mini bar restocked every day Only half the restaurants are open each day for dinner, and unless your a member breakfast and lunch is limited to buffet and a hamburger
4
Cecilia
19 de nov. de 2025
·
A estadia foi de 6 noites
Room with no hot water we had to wait more than a day to get another room and out of 7 restaurants only three open with the same choice of food everyday, horrible food
Room with no hot water we had to wait more than a day to get another room and out of 7 restaurants only three open with the same choice of food everyday, horrible food
6
Krystal
1 de ago. de 2025
·
A estadia foi de 5 noites
The bed was very comfortable, the room was clean. Maid service was good. The food service was very poor. Restaurants were closed during days they were listed online as open. Service in the Restaurants was very slow. The food was OK. Definitely not fine dining as listed. It was terrible but certainly not on par with "fine dining" as advertised. The mixed drink quality definitely depedned on which bar tender was working. The drink mixes they used were syrupy sweet and not very good. They push buying into their "vacation club" which is very annoying. The room quality was good, beach was great, it definitely had a lot of potential. But we will likely not stay here again.
The bed was very comfortable, the room was clean. Maid service was good. The food service was very poor. Restaurants were closed during days they were listed online as open. Service in the Restaurants was very slow. The food was OK. Definitely not fine dining as listed. It was terrible but certainly not on par with "fine dining" as advertised. The mixed drink quality definitely depedned on which bar tender was working. The drink mixes they used were syrupy sweet and not very good. They push buying into their "vacation club" which is very annoying. The room quality was good, beach was great, it definitely had a lot of potential. But we will likely not stay here again.
6
Thomas Chester
23 de jun. de 2025
·
A estadia foi de 7 noites
Great Staff, But Dining Needs Work The staff at Secrets Aura Cozumel was amazing, friendly, helpful, and always welcoming. You really couldn’t ask for better service. That said, the dining setup was frustrating. You’re given a printed schedule showing which restaurants are open each day, and most are à la carte with limited, repetitive menus. Many meals lacked variety, and waiting in the heat wasn’t enjoyable. The Market Café buffet was great for breakfast, but it absolutely needs to be open for lunch and dinner. A buffet option all day would solve a lot. We ended up relying on room service just for convenience. The swim-out rooms were excellent for relaxing after the beach. Overall: amazing staff and setting, but management really needs to improve food variety and bring back buffet dining beyond breakfast.
Great Staff, But Dining Needs Work The staff at Secrets Aura Cozumel was amazing, friendly, helpful, and always welcoming. You really couldn’t ask for better service. That said, the dining setup was frustrating. You’re given a printed schedule showing which restaurants are open each day, and most are à la carte with limited, repetitive menus. Many meals lacked variety, and waiting in the heat wasn’t enjoyable. The Market Café buffet was great for breakfast, but it absolutely needs to be open for lunch and dinner. A buffet option all day would solve a lot. We ended up relying on room service just for convenience. The swim-out rooms were excellent for relaxing after the beach. Overall: amazing staff and setting, but management really needs to improve food variety and bring back buffet dining beyond breakfast.
8
William
11 de out. de 2025
·
A estadia foi de 4 noites
If the food was Mexican it was great. Problem with American meals. They need an American cook to show him how to prepare American food. The steaks and fillet were not that great.
If the food was Mexican it was great. Problem with American meals. They need an American cook to show him how to prepare American food. The steaks and fillet were not that great.
6
Felicity
17 de nov. de 2024
·
A estadia foi de 7 noites
We booked this hotel for a lower priced all inclusive vacation and that is what we got. The overall rating I am giving is 'Good'. Firstly, the food was very good. Better than expected!! The staff were all very nice. Facility is clean. Now...It is an older hotel and the rooms are very inconsistent. We checked in with friends to 2 ocean view rooms. Our view was trees - they had ocean/pool view. Amenities in the rooms were hit and miss. No clock or hairdryer in ours, no umbrella or washcloths in theirs! Our First room had water leaking around the base of the toilet, NO HOT WATER, and 3 non working light fixtures. With the tree view, it made the room very dark. It took 4 days to get a new room assigned. The 2nd room finally got the ocean view, Hot water, however the bed wasn't as comfortable. Still no clock and I'm pretty sure the fan would have eventually sparked and caught fire if we left the switch turned on. Probably would not come back to this hotel.
We booked this hotel for a lower priced all inclusive vacation and that is what we got. The overall rating I am giving is 'Good'. Firstly, the food was very good. Better than expected!! The staff were all very nice. Facility is clean. Now...It is an older hotel and the rooms are very inconsistent. We checked in with friends to 2 ocean view rooms. Our view was trees - they had ocean/pool view. Amenities in the rooms were hit and miss. No clock or hairdryer in ours, no umbrella or washcloths in theirs! Our First room had water leaking around the base of the toilet, NO HOT WATER, and 3 non working light fixtures. With the tree view, it made the room very dark. It took 4 days to get a new room assigned. The 2nd room finally got the ocean view, Hot water, however the bed wasn't as comfortable. Still no clock and I'm pretty sure the fan would have eventually sparked and caught fire if we left the switch turned on. Probably would not come back to this hotel.
4
Gavin
20 de ago. de 2025
·
A estadia foi de 5 noites
Our stay at Secrets was just ok. Nothing over the top. Nothing special. The staff at the restaurants were good and attentive. The first day we got there no one was monitoring the pools or walking by for drinks. We had to get out of the pool and walk over to the bar, which he seemed super irritated. There were no towels and we asked several staff walking by to please get us towels. No one came back. At least 4 staff members. The room was nice and cool but with all the humidity from the ocean, very damp. If you don’t have the ceiling fan going, water accumulates on the floor. I had to wash all my clothes, even the ones I didn’t wear. Our biggest turn off was that there is no buffet. Only for breakfast which is very limited. We had to get dressed, go sit down, order and wait for our food. The food was ok. Nothing horrible. The French restaurant was amazing. They also had a Mayan dinner on the beach which was also amazing. Taxi's are super expensive. We had 6 people in our group and it was $10 a person one way. So a round trip taxi ride was $120 US. We were told they don’t base prices on Pesos because US dollars are widely used. Of course the resort had nothing to do with that. The beach was stunning. Definitely take water shoes as it is quite rocky in places. We were told that we didn’t have access to Dreams which is a sister property and next door. But Dreams guest had access to our facilities? Overall not a horrible stay but probably won’t return.
Our stay at Secrets was just ok. Nothing over the top. Nothing special. The staff at the restaurants were good and attentive. The first day we got there no one was monitoring the pools or walking by for drinks. We had to get out of the pool and walk over to the bar, which he seemed super irritated. There were no towels and we asked several staff walking by to please get us towels. No one came back. At least 4 staff members. The room was nice and cool but with all the humidity from the ocean, very damp. If you don’t have the ceiling fan going, water accumulates on the floor. I had to wash all my clothes, even the ones I didn’t wear. Our biggest turn off was that there is no buffet. Only for breakfast which is very limited. We had to get dressed, go sit down, order and wait for our food. The food was ok. Nothing horrible. The French restaurant was amazing. They also had a Mayan dinner on the beach which was also amazing. Taxi's are super expensive. We had 6 people in our group and it was $10 a person one way. So a round trip taxi ride was $120 US. We were told they don’t base prices on Pesos because US dollars are widely used. Of course the resort had nothing to do with that. The beach was stunning. Definitely take water shoes as it is quite rocky in places. We were told that we didn’t have access to Dreams which is a sister property and next door. But Dreams guest had access to our facilities? Overall not a horrible stay but probably won’t return.
4
Tya T
28 de jul. de 2025
·
A estadia foi de 4 noites
It was a ok experience the dining options were limited every day! Room service didn’t show or waited hours for it!!!! We were lied to about our free upgrade when it was time check out we had a bill that was unbelievable also there are NOT a lot of activities to do on the property I will most likely never return after my first time at a secret’s property!!!!
It was a ok experience the dining options were limited every day! Room service didn’t show or waited hours for it!!!! We were lied to about our free upgrade when it was time check out we had a bill that was unbelievable also there are NOT a lot of activities to do on the property I will most likely never return after my first time at a secret’s property!!!!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Miguel Antonio
há 2 semanas
·
A estadia foi de 4 noites
Todo excelente, solo poner atención en baños de la alberca, sucios.
Todo excelente, solo poner atención en baños de la alberca, sucios.
4
Rosalynda
8 de ago. de 2026
·
A estadia foi de 7 noites
The staff was absolutely amazing! But that’s pretty much where it stopped. The restaurants were not always open, including the buffet that was closed the first day we got there. The property is run down, everything is spread out all over the resort so if you don’t like 1 restaurant you have to walk to the other side of the resort to go to the buffet. The food is NOT good, my husband and I literally spit out our food at the Oceana one night and got up and left. There are very few options for picky eaters, if you don’t like your food mixed up with other food then this is not the place for you unless you plan on eating nothing but plain grilled chicken the whole time which you have to special order. Then my husband got severe diarrhea and we both came home with Covid
The staff was absolutely amazing! But that’s pretty much where it stopped. The restaurants were not always open, including the buffet that was closed the first day we got there. The property is run down, everything is spread out all over the resort so if you don’t like 1 restaurant you have to walk to the other side of the resort to go to the buffet. The food is NOT good, my husband and I literally spit out our food at the Oceana one night and got up and left. There are very few options for picky eaters, if you don’t like your food mixed up with other food then this is not the place for you unless you plan on eating nothing but plain grilled chicken the whole time which you have to special order. Then my husband got severe diarrhea and we both came home with Covid
4
Patrise
18 de jul. de 2026
·
A estadia foi de 4 noites
The rooms are not properly cleaned, the staff is friendly but not welcoming. The property is outdated and not well maintained. The food is terrible, you will need to eat off the resort. Overall I would rate this resort a 3/5.
The rooms are not properly cleaned, the staff is friendly but not welcoming. The property is outdated and not well maintained. The food is terrible, you will need to eat off the resort. Overall I would rate this resort a 3/5.
2
VICTOR
8 de jul. de 2026
·
A estadia foi de 4 noites
This was the worse Hotel I ever stayed at. Room was dirty and a used bandaged was in the shower and even after complaining to management the bandage was never removed. It stayed until the last day and is probably still there. The floor was filthy to the point didn't walk anywhere bare foot. I only wanted what I paid for a clean nice stay. We were told to use the app which was completely useless, the food selection was sub par at best. It felt like that was a place for people to go and die. I expected a lot more from a Hyatt property.
This was the worse Hotel I ever stayed at. Room was dirty and a used bandaged was in the shower and even after complaining to management the bandage was never removed. It stayed until the last day and is probably still there. The floor was filthy to the point didn't walk anywhere bare foot. I only wanted what I paid for a clean nice stay. We were told to use the app which was completely useless, the food selection was sub par at best. It felt like that was a place for people to go and die. I expected a lot more from a Hyatt property.
2
Darrin
15 de jun. de 2026
·
A estadia foi de 4 noites
The resort location is beautiful but the resort and restaurants (when open) are not good at all and only 2-3 are open to choose from despite advertising 6-7 restaurants available. The rooms are absolutely terrible. They smell of mold and sewer badly! The vents and corners are also full of black mold spots, they are filthy and room service trays sit outside rooms for days before getting picked up! Oh and don’t expect the mini bar to ever be restocked. We asked multiple times for it to be restocked and it never happened. The pools close at 7pm so you can’t even enjoy an evening by the pool or in the hotub. We expressed our concerns to concierge several times and were just told there was nothing they could do. We then spoke to a manager and she did not seem to care at all or even offer any sort of change or anything to make our stay better. DO NOT STAY HERE!
The resort location is beautiful but the resort and restaurants (when open) are not good at all and only 2-3 are open to choose from despite advertising 6-7 restaurants available. The rooms are absolutely terrible. They smell of mold and sewer badly! The vents and corners are also full of black mold spots, they are filthy and room service trays sit outside rooms for days before getting picked up! Oh and don’t expect the mini bar to ever be restocked. We asked multiple times for it to be restocked and it never happened. The pools close at 7pm so you can’t even enjoy an evening by the pool or in the hotub. We expressed our concerns to concierge several times and were just told there was nothing they could do. We then spoke to a manager and she did not seem to care at all or even offer any sort of change or anything to make our stay better. DO NOT STAY HERE!
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 272.74591637420656USD
- 2026-09-19: 272.74591637420656USD
- 2026-09-20: 282.82387214050294USD
- 2026-09-21: 258.20981624832154USD
- 2026-09-22: 256.4246310371399USD
- 2026-09-23: 257.5932895339966USD
- 2026-09-24: 255.9065803817749USD
- 2026-09-25: 255.9065803817749USD
- 2026-09-26: 249.9134360725403USD
- 2026-09-27: 245.7600943901062USD
- 2026-09-28: 245.94399229736328USD
- 2026-09-29: 245.94399229736328USD
- 2026-09-30: 248.09636003799437USD
- 2026-10-01: 252.13070689544676USD
- 2026-10-02: 253.77473140716552USD
- 2026-10-03: 252.13070689544676USD
- 2026-10-04: 245.94399229736328USD
- 2026-10-05: 254.58591480102538USD
- 2026-10-06: 245.94399229736328USD
- 2026-10-07: 245.94399229736328USD
- 2026-10-08: 252.13070689544676USD
- 2026-10-09: 254.73736116714477USD
- 2026-10-10: 245.94399229736328USD
- 2026-10-11: 252.13070689544676USD
- 2026-10-12: 247.24187871856688USD
- 2026-10-13: 254.58591480102538USD
- 2026-10-14: 250.08648759536743USD
- 2026-10-15: 256.3489166152954USD
- 2026-10-16: 248.42082288208007USD
- 2026-10-17: 245.94399229736328USD
- 2026-10-18: 245.94399229736328USD
- 2026-10-19: 245.0652424118042USD
- 2026-10-20: 250.08648759536743USD
- 2026-10-21: 245.94399229736328USD
- 2026-10-22: 245.94399229736328USD
- 2026-10-23: 249.7403670272827USD
- 2026-10-24: 249.7403670272827USD
- 2026-10-25: 245.94399229736328USD
- 2026-10-26: 252.13070689544676USD
- 2026-10-27: 252.13070689544676USD
- 2026-10-28: 259.79592912750246USD
- 2026-10-29: 252.13070689544676USD
- 2026-10-30: 252.13070689544676USD
- 2026-10-31: 255.9065803817749USD
- 2026-11-01: 303.47402134552USD
- 2026-11-02: 304.28523978424073USD
- 2026-11-03: 307.78962073364255USD
- 2026-11-04: 303.47402134552USD
- 2026-11-05: 303.47402134552USD
- 2026-11-06: 303.47402134552USD
- 2026-11-07: 318.57309963836667USD
- 2026-11-08: 316.4423720993042USD
- 2026-11-09: 313.7007425460815USD
- 2026-11-10: 313.7007425460815USD
- 2026-11-11: 313.7007425460815USD
- 2026-11-12: 314.06040795288084USD
- 2026-11-13: 313.7007425460815USD
- 2026-11-14: 313.7007425460815USD
- 2026-11-15: 314.06040795288084USD
- 2026-11-16: 305.3452066452026USD
- 2026-11-17: 303.47402134552USD
- 2026-11-18: 314.06040795288084USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
- Recomenda-se a utilização de automóvel para aceder ao alojamento.
- Este alojamento aberto à comunidade LGBTQ+ aceita clientes de qualquer orientação sexual e identidade de género.
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Restaurante
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Centro de negócios
Serviço de quartos
Serviço de estacionamento
Serviços
Centro de negócios
Balcão de turismo
Limpeza a seco
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Bingo
Concierge Services
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Massagem
Spa/Health club
Área de piquenique/Mesas
Pequeno-almoço no quarto
Apenas para adultos
Beach Sun Loungers
Snack Bar/Deli
Atividades
Piscina
Campos de ténis
Praia privada
Jardim
Praia (na proximidade)
Mergulho
Karaoke
Piscina exterior
Música ao vivo
Evening Entertainment
Outdoor Fireplace
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
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