Ibis Abu Dhabi Gate

Very nice hotel. However the swimming pool was in the shade most of the day and the location was far away from the city center. Apart from that it would have scored five stars.

There is really not a lot of reasons to stay at this hotel. The water pressure is terrible and most of the time the water is scalding hot unless you let it run for several minutes in the sink. I ordered a bucket of ice to the room and they informed me that the cost is 20 dirhams ($5.45 USD). After almost an hour it did not come. I called and asked again. they again informed me of the cost. I offered no objection but still no ice after another 15 minutes. I went to the desk and asked them and they called room service and they told me that there was a charge...I said that I will pay just as I had on other nights. I went down a 2nd time and made a 4th request and for the 4th time they mentioned the price. after one and a half hours the ice was delivered and I was informed that I must pay. He said that while seeing me standing in the doorway with cash in my hand. There are many other things but it can be summed up with this...they don't seem to care and they don't think their guests can afford $5 for ice...so they just don't bring it.

Pool doesn't get any sun at any time in the day so the pictures are quite misleading. Room was nice.

Hotel vicino l'aeroporto e la Moschea, camera semplice con doccia grande, bollitore, piscina ampia, sauna e palestra. Consigliatissimo

Just outside the city.peaceful.Good for family.Ample parking.

スパはとてもよかった。 全体的にとても素晴らしいホテルでした。 1つ欠点を挙げるとしたら、リクエストメールなどを送っても返信がないことです。

Frukosten var bra och personalen/servicen. Men väldigt slitet hotellrum, stenhårda sängar, bilderna luras hur miljön är på hela hotellet och bl.a kring poolen osv. Bilderna är mycket finare än verkligheten. Poolen är några våningar upp, de spelar superhög hiphop med väldigt icke ok texter och vi va flera som bad dem att sänka flera gånger, och trägolvet runt poolen är så himla skitigt och äckligt - alltså verkligen smutsigt och dammigt, går inte gå barfota på utan att blir helt svart om fötterna - borde rengöras kontinuerligt för gästernas trevnad! Lekrummet som visas på bilderna stämmer inte alls med verkligheten, det som finns på hotellet är otroligt slitet och ofräscht. Finns ingenstans på hela hotellet där man kan sitta i solen efter kl 11:30 am (i november) - inte vid poolen, inte på ngn av restaurangerna utomhus osv. Solen är på andra sidan av den höga hotellbyggnaden… Ligger också väldig långt ut i utkanten av staden, finns ingenting runt omkring som man kan gå till. Måste ta taxi en bra bit för att komma någonstans! Det finns mer att kommentera på men tror detta räcker.

Overall experience was good. However, worst part of stay was no hot water for showering on the 3rd floor. I figured it was temporary but I was wrong. No hot water the next morning as well.

The staff in the hotel is amazing! I stayed here during the formula 1 week and was on crutches. It did not matter how busy it was if I needed help they would drop everything and came to help me. Beside that the rooms are very spacious and convenient. The only downside for me was that the pool does not have sun in the morning. The sun arrives at the pool at around 3 but I was in track at that time. For the rest the stay has been beyond amazing! I would definitely come back here for my next visit.

It was well maintained hotel. Multiple sitting areas and dinning options on property. Staff was really attentive. Really enjoyed stay

Propre et efficace

Nice clean room for quick staycation. Bathroom a little small but just nice for average size person. But the distance is quite far from city centre (about 20 mins drive)

Safe, clean, and friendly staff.

Its fine, but window is not clean, kitchen tools are not fully furbished and not clean.

Not clean and old The breakfast was excellent

Clean and quiet Hotel at the entrance of Abu Dhabi. A car could be helpful during your stay there.

Nice service at reception, good cleaning at room and great breakfast buffet.

Frukosten var bra och personalen/servicen. Men väldigt slitet hotellrum, stenhårda sängar, bilderna luras hur miljön är på hela hotellet och bl.a kring poolen osv. Bilderna är mycket finare än verkligheten. Poolen är några våningar upp, de spelar superhög hiphop med väldigt icke ok texter och vi va flera som bad dem att sänka flera gånger, och trägolvet runt poolen är så himla skitigt och äckligt - alltså verkligen smutsigt och dammigt, går inte gå barfota på utan att blir helt svart om fötterna - borde rengöras kontinuerligt för gästernas trevnad! Lekrummet som visas på bilderna stämmer inte alls med verkligheten, det som finns på hotellet är otroligt slitet och ofräscht. Finns ingenstans på hela hotellet där man kan sitta i solen efter kl 11:30 am (i november) - inte vid poolen, inte på ngn av restaurangerna utomhus osv. Solen är på andra sidan av den höga hotellbyggnaden… Ligger också väldig långt ut i utkanten av staden, finns ingenting runt omkring som man kan gå till. Måste ta taxi en bra bit för att komma någonstans! Det finns mer att kommentera på men tror detta räcker.

Cleaning is very poor

Room was nice and clean, amenities very good.

The wifi connection inside the room was terrible always disconnecting. IBIS can always improve on that . The Washroom sitting is very uncomfortable , and water comes out whilst taking shower and the complete area near the sink is water logged .

This is not a hotel to spend your vacation, to me is a hotel to spend one night before boarding a flight. It seems like it is mostly for people coming for work, as I encountered many who were coming from work. The rooms are small and so are the bathrooms, outdated and not well talking care of.

We love it,however the room was super small and the fridge doesnt work..and the view that we asked for,it was hard to see the canal or the garden...we will come back and hopefully we will get the room that has better view

Stayed here one night despite booking a two night stay. The room was very noisy, the bed had one single pillow, the shower was leaking and had one towel! I called the room service staff around midnight and got no answer. The window was broken and had no handle to shut it! I spoke to the front desk staff in the morning and explained the situation and was tossed from one person to another. The staff told me a manager would talk to me after she leaves her meeting, which she did. The manager; Tatiana spoke to me and made it seem as it the guest responsibility for the maintenance of the room! Horrible experience all around. I check out immediately after the first night and vow to never use ibis on any trips. I’ve been at several Accor hotels in the past but this one was by far the worst. I never leave a bad review as most facilities make it right once an issue is brought to their attention. The staff and management cared less about the guest and played a defensive role rather than resolve the situations I will never be back and would not recommend the hotel. Abu Dhabi is a beautiful city. What a shame hotels like this aren’t maintained and where the staff needs education on world class customer service.

Really helpful staff, some of the politest and most helpful in the UAE. Good convenient facilities and with the breakfast pre-booked great value for money. Breakfast had a lot of options and all really nice. We had an apartment room so came with a washing machine and ideal for a family stay. Conveniently located out of down town with easy links to major roads or major shopping malls, main mosque etc. Would use again and recommend.

Good but room is small

Chambre petite

The staff in the hotel is amazing! I stayed here during the formula 1 week and was on crutches. It did not matter how busy it was if I needed help they would drop everything and came to help me. Beside that the rooms are very spacious and convenient. The only downside for me was that the pool does not have sun in the morning. The sun arrives at the pool at around 3 but I was in track at that time. For the rest the stay has been beyond amazing! I would definitely come back here for my next visit.

Very big and comfortable one bedroom apartment. short drive from the airport. good breakfast. good value for money althogh room was probably reserved including breakfat, an additional 120 for breakfast was asked during check in. We paid, unwillingly, and asked to get the receipt (to show expedia). We have been told that they can not give us receipt saying 120 was charged for breakfest (only a receipt saying we paid 120 extra for that night). didnt feel good.

The pictures and the stars given to the property is deceiving. The hotel is 1 star at maximum , charging high prices for broken beds and curved mattresses a price of high quality hotels. The room was very small and tight, I checked out in the middle of my stay and looked for a different hotel. It’s a ripoff for what a hotel should be. The AC was hot, the TV was smaller than an airplane TV, the furniture was not changed since 2012 or even before. I regret using this hotel, never again!!!

Great price! Very clean! $60 AED to Abu Dhabi airport, the people works there are very nice and helpful!

Mohammed Saleh at the front desk made the check in process very comfortable for us. He is a very kind and polite person. He accommodated the requests we made including the early check in. Other staff members are helpful as well.

There is really not a lot of reasons to stay at this hotel. The water pressure is terrible and most of the time the water is scalding hot unless you let it run for several minutes in the sink. I ordered a bucket of ice to the room and they informed me that the cost is 20 dirhams ($5.45 USD). After almost an hour it did not come. I called and asked again. they again informed me of the cost. I offered no objection but still no ice after another 15 minutes. I went to the desk and asked them and they called room service and they told me that there was a charge...I said that I will pay just as I had on other nights. I went down a 2nd time and made a 4th request and for the 4th time they mentioned the price. after one and a half hours the ice was delivered and I was informed that I must pay. He said that while seeing me standing in the doorway with cash in my hand. There are many other things but it can be summed up with this...they don't seem to care and they don't think their guests can afford $5 for ice...so they just don't bring it.

Stayed here one night despite booking a two night stay. The room was very noisy, the bed had one single pillow, the shower was leaking and had one towel! I called the room service staff around midnight and got no answer. The window was broken and had no handle to shut it! I spoke to the front desk staff in the morning and explained the situation and was tossed from one person to another. The staff told me a manager would talk to me after she leaves her meeting, which she did. The manager; Tatiana spoke to me and made it seem as it the guest responsibility for the maintenance of the room! Horrible experience all around. I check out immediately after the first night and vow to never use ibis on any trips. I’ve been at several Accor hotels in the past but this one was by far the worst. I never leave a bad review as most facilities make it right once an issue is brought to their attention. The staff and management cared less about the guest and played a defensive role rather than resolve the situations I will never be back and would not recommend the hotel. Abu Dhabi is a beautiful city. What a shame hotels like this aren’t maintained and where the staff needs education on world class customer service.

Really helpful staff, some of the politest and most helpful in the UAE. Good convenient facilities and with the breakfast pre-booked great value for money. Breakfast had a lot of options and all really nice. We had an apartment room so came with a washing machine and ideal for a family stay. Conveniently located out of down town with easy links to major roads or major shopping malls, main mosque etc. Would use again and recommend.

Fab Staff, Bert Nice and service minded, always with a smile

Front desk staff was extremely rude and unhelpful.

Very big and comfortable one bedroom apartment. short drive from the airport. good breakfast. good value for money althogh room was probably reserved including breakfat, an additional 120 for breakfast was asked during check in. We paid, unwillingly, and asked to get the receipt (to show expedia). We have been told that they can not give us receipt saying 120 was charged for breakfest (only a receipt saying we paid 120 extra for that night). didnt feel good.

I had a late check-out but booked an extra night. To get breakfast, I was told I had to pay for all nights, including the one after I’d already left. Quite disappointing.

We arrived at 1am and check-in was fast and easy. Good breakfast, but busy and not enough staff to reset the tables as new guests arrive. Overall, a good choice for overnight stays close to the airport.

Great price! Very clean! $60 AED to Abu Dhabi airport, the people works there are very nice and helpful!

Very nice hotel. However the swimming pool was in the shade most of the day and the location was far away from the city center. Apart from that it would have scored five stars.

Really helpful staff, some of the politest and most helpful in the UAE. Good convenient facilities and with the breakfast pre-booked great value for money. Breakfast had a lot of options and all really nice. We had an apartment room so came with a washing machine and ideal for a family stay. Conveniently located out of down town with easy links to major roads or major shopping malls, main mosque etc. Would use again and recommend.

Nice clean room for quick staycation. Bathroom a little small but just nice for average size person. But the distance is quite far from city centre (about 20 mins drive)

Hotel vicino l'aeroporto e la Moschea, camera semplice con doccia grande, bollitore, piscina ampia, sauna e palestra. Consigliatissimo

Nothing around the hotel and very expensive compared to other places . The breakfast almost double price compared to other hotel same range . Don’t recommend. And theres 2 buildings. When you which you get the old one when you ourchase with expedia .

Just outside the city.peaceful.Good for family.Ample parking.

Clean and quiet Hotel at the entrance of Abu Dhabi. A car could be helpful during your stay there.

Affordable, friendly and close to the airport with nice restaurants in the hotel.

We arrived at 1am and check-in was fast and easy. Good breakfast, but busy and not enough staff to reset the tables as new guests arrive. Overall, a good choice for overnight stays close to the airport.

Le personnel est accueillant . La musique est trop forte la nuit . Les restaurants sont tres cher et pas bon. Obliges de prendre des taxis pour se deplacer autres transports inexistants . Si vous avez pas de voitures preparez vous a payez des courses de taxi a plus de 20 euros .

Really helpful staff, some of the politest and most helpful in the UAE. Good convenient facilities and with the breakfast pre-booked great value for money. Breakfast had a lot of options and all really nice. We had an apartment room so came with a washing machine and ideal for a family stay. Conveniently located out of down town with easy links to major roads or major shopping malls, main mosque etc. Would use again and recommend.

Nothing around the hotel and very expensive compared to other places . The breakfast almost double price compared to other hotel same range . Don’t recommend. And theres 2 buildings. When you which you get the old one when you ourchase with expedia .

Not clean and old The breakfast was excellent

Nice service at reception, good cleaning at room and great breakfast buffet.

Frukosten var bra och personalen/servicen. Men väldigt slitet hotellrum, stenhårda sängar, bilderna luras hur miljön är på hela hotellet och bl.a kring poolen osv. Bilderna är mycket finare än verkligheten. Poolen är några våningar upp, de spelar superhög hiphop med väldigt icke ok texter och vi va flera som bad dem att sänka flera gånger, och trägolvet runt poolen är så himla skitigt och äckligt - alltså verkligen smutsigt och dammigt, går inte gå barfota på utan att blir helt svart om fötterna - borde rengöras kontinuerligt för gästernas trevnad! Lekrummet som visas på bilderna stämmer inte alls med verkligheten, det som finns på hotellet är otroligt slitet och ofräscht. Finns ingenstans på hela hotellet där man kan sitta i solen efter kl 11:30 am (i november) - inte vid poolen, inte på ngn av restaurangerna utomhus osv. Solen är på andra sidan av den höga hotellbyggnaden… Ligger också väldig långt ut i utkanten av staden, finns ingenting runt omkring som man kan gå till. Måste ta taxi en bra bit för att komma någonstans! Det finns mer att kommentera på men tror detta räcker.

Very big and comfortable one bedroom apartment. short drive from the airport. good breakfast. good value for money althogh room was probably reserved including breakfat, an additional 120 for breakfast was asked during check in. We paid, unwillingly, and asked to get the receipt (to show expedia). We have been told that they can not give us receipt saying 120 was charged for breakfest (only a receipt saying we paid 120 extra for that night). didnt feel good.

We arrived at 1am and check-in was fast and easy. Good breakfast, but busy and not enough staff to reset the tables as new guests arrive. Overall, a good choice for overnight stays close to the airport.

Buffet 10/10

It was well maintained hotel. Multiple sitting areas and dinning options on property. Staff was really attentive. Really enjoyed stay