Home2 Suites by Hilton Pigeon Forge

Would have gotten 5 stars had the exercise room been open

PROS: Location. Cleanliness. Good breakfast. Nice staff mostly. CONS: The cost! We chose the property for its location. We were there to attend the Pigeon Forge Rod Run, a show for owners of classic collector cars. The first morning we awoke to find a note on my 1970 Chevelle SS stating it would be towed if not moved. We brought the car in a car hauler, therefore we had two vehicles -the truck for my husband, the car for me. We go to different functions and areas often during our stay. We were told that we were only allowed ONE vehicle per room reservation, which we were not told of that fact or we would not have stayed there. The staffer then stated that we could park our classic Chevelle in the public transportation lot next door, but it may be towed from there as well. As a result, we had to leave our car in a parking lot at LeConte Center for three nights. I was told upon checkout that notice was given regarding parking on my confirmation. It was not. They said the rule is only in force when they deem it necessary, so how is anyone to know the rules when the rules are applied only when the hotel decides to apply them? As if that weren't enough, the ice machine on our floor was broken the entire time. I asked for an accessible room close to the elevator and was given a room as far away from the elevator as possible. I have mobility issues and it was a long distance to walk so I rented a mobility scooter inside the hotel to use. We will never stay there again.

Very nice stay! Convenient but yet not in the the thick of the heaviest traffic area. Only a hop & a skip from the island. Breakfast was very good. The dining area was large enough to accommodate many people; lots of tables. The worst part about the hotel was the luggage carts. They were small and triangular shape with 2 wheels on the back and only a single wheel in front so very unstable!!! Our cart nearly tipped over getting into the elevator and I did see one gentleman totally loose everything on his cart in the parking lot!!

Kids enjoyed swimming pool and BBQ on site.

This property was clean the rooms were clean and spacious. The pool, fitness and ping pong tables were nice for the kids. Breakfast was the beat free breakfasts I have had at a hotel, omelets, sausage and bacon sandwich options and lots of other things also.

Clean, lots of good amenities including an indoor pool, outdoor pool, peloton bike, grill area and ice machines in each floor.

Pet friendly. Great breakfast selections in the morning. Ice machine was broke on fourth floor where we stayed. Microwave stopped working one day so couldn’t heat our meals. Water went off one day but not too long. Location was great in center of attractions. The luggage carts were poorly constructed with front wheels sticking in elevator entrance (wheel should be larger) and luggage falling through the bottom cradle (bottom should be solid) Staff was friendly.

Stayed with Home2suites after going on hotels.com for close proximity to The Island. Place was so clean and smelled clean. The staff was very friendly and aimed to please. Property didnt allow smoking inside or close by, Best thing ever!!! The pools, fitness room and area with fire pit very relaxing. Recommend 100%

The hotel was nice, comfortable and in a great location. Traveled with my boys who were looking forward in using the water slide. However it was not functioning according to the hotel for safety reason, but either way they made the best of the pool, which was very specious and clean. Great hotel to stay at very stir fly staff would recommend it!

Outdoor pool was clean. Indoor pool was cloudy and possibly over clorinated.

Hotel was very clean, the staff was polite and it was in a great location.

Rooms are awesome and spotless!

We enjoyed our stay there immensely! Great location , roomy suite and everything was clean. The bed was comfortable and we very much enjoyed the fantastic water pressure in the shower. A big shout out to William at the front desk. He definitely goes above and beyond ! We would recommend this hotel .

Too outdated and dirty

The first room we were given smelled really bad, the carpet was torn, bathroom door wouldn’t close, and there was a booger on the wall in the bathroom. Needless to say we asked for a different room, which they accommodated. Definitely not the 9.4 in which it’s rated on the website. Won’t be staying there again.

We stayed at the room 224 and the ac unit was so moldy. It somehow seems nice and clean but for some reason when I wake up in the morning I had a severe runny nose. When I’m outside, it goes away. When I come back in and sleep, next morning same runny nose. I was very skeptical and one night the ac was acting up making weird noise so I got up used flash light from my phone to see what it is than realized the ac vent where the air comes out was all black with molds. That’s why I had allergic reaction. Plus during the whole stay, the water slide was out of order and my son was very disappointed because that was our main reason to book at Home2 , the water slide

The area is perfect because you are close to many restaurants and activities. Dollywood is 5 minutes away. The staff is friendly. The breakfast at the hotel is good and has a nice variety. There was ample seating to sit and enjoy your breakfast. The grandkids enjoyed both the indoor and outdoor pools. Our room had a musty odor that was more recognizeable when you would be away and then return to the room. We noticed the ceiling above the tub had water damage at one time so maybe that is the reason for the odd odor. Our shower walls had hair on them. The sofa-bed is stained and the darkening shade on the window is stuck down in the cl9sed position. It looks like it is all bunched up on the upper left side and won't move. It is very worn so probably time to replace it.

Food was not great, limited options. Door handle was loose and bathroom sink would not drain properly. Touch surfaces appeared dirty through out.

The young lady that checked us in was excellent. She was so friendly and helpful. The room was great. Clean, comfortable and had everything you could need or want. 10 out of 10 highly recommend

The suite was very clean; the staff was exceptionally friendly.

We were in town for a volleyball tournament at the Sevierville Convention Center. The location of our hotel was a quick 15-20 minutes and closed to a plethora of restaurants. Our room was spacious, the fridge was 3/4 size, and we appreciated having dishwater, silverware, and glasses. I appreciated the blackout shade and the friendliness of the staff. One area of improvement would been the soft was of the bed and pillow. I’m not saying it was on the level of a waterbed, but it was close.

The hotel was clean and nice looking. The breakfast was good and had a nice variety. The only downside of the stay was the beds, they were some of the most uncomfortable beds ive ever slept in.

Star was friendly. Breakfast was delicious and good variety. Rooms are clean and huge! Full kitchens in room, it was perfect. Close to Gatlinburg and across the road from The Island of Pigeon Forge.

Hotels very clean and well appointed. Medium sized fridge is nice. You could easily stay here for more than overnight since it has kitchenette. Hot water in shower was instantaneous. Breakfast was adequate but I don’t judge a hotel by its food. Pigeon forge has so many options for that if you can handle the crowds.

Overall clean fine place to stay. However the beds are rock hard. They are very uncomfortable and are like sleeping on a hard floor.

Spacious, family friendly room! Great experience!

Room was clean. Beds were decent. Pillows were sad and squishy. Bathroom led light was set to dermatology exam level with no dimming or other bathroom light option. Staff was friendly. Breakfast was hot and plentiful. Coffee was surprisingly good.

Outlets in room don’t work, bathroom door off hinges

The room was very clean. Very roomy. And quiet.

Definitely a stay again place. Sound proofing between rooms not the best bit overall a good stay

I booked through Expedia, when I got to hotel after 15 hour drive we weren’t in their system at hotel. Staff was great in finding accommodations for us in hotel. Very polite and helpful!!

Very clean and comfortable and Gary at the front desk offered great suggestions for sights to see in the area. Thanks for a lovely stay.

Great hotel with excellent service/assistance from staff. We even received wonderful restaurant reccommendations. Anything we needed they were more than helpful. The only thing that could have been better was breakfast. Needed to have more fresh cooked options, fruits.

stayed 4 nights and maids never come in to clean the room. said something to the front desk twice that we needed wash cloths and they sent some up but still never came in to clean the room. and at check out the lady at the front desk just shrug it off and said sorry

The front desk staff were extremely helpful in answering questions and arranging tickets for local events. The breakfast attendants were outstanding, keeping the food fresh and just being the friendliest representatives you can imagine.

This was the best hotel I’ve ever stayed in. The staff really make sure you have all you need, or try to be as accommodating as possible.

Great location! We were visiting Pigeon Forge to watch our grandson play baseball at the Cal Ripken Experience. Staff was friendly, helpful & efficient!

Hotel was nice upon arrival. Room was clean and our kids enjoyed the pool. Our mattress and pillows were very uncomfortable making sleep challenging that night. The next day, We had an issue we needed addressed a few hours after we checked out of the hotel. We attempted to call multiple times and were never able to speak with anyone. It was a week day morning and afternoon timeframe. Kept getting referrred to a general line for Hilton customer service and were advised the wait time to speak with a representative would be over 30min on hold.

The AC unit went out so our first night was pretty uncomfortable. The lady at the front desk was pretty rude to my husband the next morning when he went down to ask about getting someone to look at it or getting a new room if it couldn’t be fixed. She told him there was nothing they could do for us if it couldn’t be fixed quickly because we booked through Expedia. The maintenance guy did arrive quickly and was friendly. We left for several hours and came back to a much cooler room.

The young lady that checked us in was excellent. She was so friendly and helpful. The room was great. Clean, comfortable and had everything you could need or want. 10 out of 10 highly recommend

Excellent location within walking distance to a conference we were attending. Clean rooms very adequately stocked with amenities. Easy access to shopping and dining. Well pleased overall and would most definitely stay again.

I love the area the hotel is located, minutes of drive to the strip. Love the lighted view from the hotel position overlooking the strip. Love the largeness of the rooms, bed was comfortable, shower was strong. Love the breakfast choice, the hotel staffs were very friendly. Love the lobby of the hotel. I did not like that the shower water was backing up in the tub during the shower, drain needed cleaning out. Other than that, everything else was great.

It was away from the hustle and bustle enough, but you could still walk to The Island. It was quiet a night. Well lit.

This hotel is in a great location right across from The Island.

I love that it was walking distance to the Island

Hotel was very nice, clean and at great location near everything.

This hotel is a great location! Just off the island so traffic isn’t bad when going to do other things out of town, but close enough it’s a quick walk or drive down the island and the strip! Very quite property, we did a lot of hiking and Smokey Mountain sight seeing and were able to get peaceful sleep every night!

Great location.

Location

Great location right behind the Island in Pigeon Forge.

Breakfast options were very limited and not enjoyable. Only options they had were waffles, toast,bagels,cereal and yogurt.

Variety of breakfast items; all were yummy.

Really great hotel with friendly staff and room conveniences. Buffet was not good. Went there early and it tasted like it had been there for hours. Wasn’t a fan of the turkey sausage.

Great hotel with excellent service/assistance from staff. We even received wonderful restaurant reccommendations. Anything we needed they were more than helpful. The only thing that could have been better was breakfast. Needed to have more fresh cooked options, fruits.

Room was clean. Beds were decent. Pillows were sad and squishy. Bathroom led light was set to dermatology exam level with no dimming or other bathroom light option. Staff was friendly. Breakfast was hot and plentiful. Coffee was surprisingly good.

The hotel was just okay for a night. The beds are very uncomfortable. Breakfast did not have alot of good choices. Overnight its okay and clean, but there are better places for the money

The pillows were way too soft. I woke up with neck and shoulder pain. I had to get a lumbar back support out of my car to help me sleep I drank a mouthful of sour skim milk my first morning. I brought it to the front desks attention. My last day all they had was skim again I could not drink it. They were completely out of all other milk. I will say the breakfast was very good and plenty to choose from. The staff were all polite, friendly and helpful. The location was also convenient to entertainment and shopping.

Such a great location… Everything was easy to get to. Room was great… dishwater and appliances were wonderful and room was so spacious with a place to put everything. The room was cleaned every other day. The gym was very nice and I used the treadmill every day of the 5 days. Great pool. Only downfall was the breakfast. Only had veggie omelettes one day and all others were cheese omelette or sausage and cheese biscuits. Hubby won’t eat cheese or waffles and there was no bacon. So he had very limited options. The vanilla yogurt bar was great for me as well as cereal and oat. Coffee 24/7 was another plus. Laundry was convenient and clean.

This was a very clean with friendly staff. Very accommodating and breakfast was fantastic with many choices.

Breakfast was great. The only down thing was that the hash browns were cold so maybe having the food on warm plates or displays will help.