Ashley Wahid Hasyim Jakarta

Comfortable, clean, breakfast ok. Good location Free self laundry A bit noisy, we can hear pretty much everything between the rooms. Overall a nice place to stay, correct prices for the quality in Jakarta.

Free laundry which is a plus. Room was very clean and breakfast was great.

Fantastic service. Value for money. Saskia, Leony, Budi, and Joko (manager) and all others were very friendly. I used the GYM, and being vegetarian- I got good breakfast and Indian masala tea and even lunch was perfectly cooked. I recommend this hotel.

Laundry facilities is very useful and unique

Overall hotel experience was alright, room was ok but the pillows were too hard. They should offer both hard and soft pillows. The gym needs a revamp, the treadmills are not good and the overall gym condition also not good. Restaurant was fine, the breakfast buffet experience can be improved.

無料の朝食が結構美味しかったのと、ランドリールームを自由に使えて良かったです。 スタッフも親切でした。部屋の床がじゅうたんじゃないのも清潔な感じがして良かったが、毎日掃除してもゴミが落ちていた。でもまあいいかな

便利な場所にあり、スタッフが親切で、ランドリールームがあり、安く泊まれるよ。

My rating is based predominantly on customer service expectation than anything else. The property is nicely appointed as are most Ashleys. There is lack of attention to detail and service that is stunning. This was a second chance for this property, having failed on a previous visit. It was unable to redeem itself. I arrived at the property entrance struggling with my bags, the bell boy saw me approach and ignored me. I was forced to ask to open the door and he did NOT assist me with my bags. I still don't know what to make of this reception, but it left me feeling out of sorts. I arrived at my room and was well. As was the case during my last visit - the towels were worn and seriously discolored. They should be taken out of circulation. To be honest, they looked unwashed and that kicked my OCD into full gear. That aside the housekeeping was good. The issue this trip was the wifi connectivity - it was absolutely awful on large electronics such as a laptop computer. I called and complained several times, but there was no improvement. Eventually, I was moved to another room in an effort to resolve the problem. The problem was not improved. But I gave up on communicating. The fact of the matter is that good customer service demanded a follow up front desk and that didn't happen. I contacted hotels.com and made a complaint. They contacted the front desk twice and in neither instance did the property reach out. This, I believe was a deliberate management decision.

Free laundry which is a plus. Room was very clean and breakfast was great.

The staff were wonderful and the room was perfect. Bed was comfortable and the bathroom was clean and beautiful.

AC didn't work - had to move 😏 room was ok small and not the cleanest . Staff was ok nothing special

無料の朝食が結構美味しかったのと、ランドリールームを自由に使えて良かったです。 スタッフも親切でした。部屋の床がじゅうたんじゃないのも清潔な感じがして良かったが、毎日掃除してもゴミが落ちていた。でもまあいいかな

Soggiorno piacevole, dipendenti molto gentili e disponibili. Ci hanno anche fatto un upgrade gratuito della stanza il quale è stato molto apprezzato! Buon livello di pulizia e colazione gustosa.

It’s a typical big city hotel room. The room is clean and despite its size, the way it was arranged makes it easy to move around. A bigger closet for clothes would be great.

We did stay for 2 nights, the hotel's location is easily walk from MRT/Sarinah. The staff are friendly and helpful, they also allowed us to check in 1hr earlier. We did ask for new towel because there is cigarette smell on the towel and they changed quickly with the fresh new towel. Overall is good stay at Ashley Hotel

Fantastic hotel, nice helpful staff, top house keeping, everything clean, good location, close to senter, metro station 8 min away. Thank you for oppgradering me to a big room on top floor. Good value for money.

初日にエアコンが効かず、下水の悪臭は酷く、最悪でしたが、クレームを入れるとすぐに対応してくれたのが良かった。 朝食はレパートリーが少ない。 値段が安く、屋台が並ぶ通り、両替所にも近かったので、総合的には良かった。

Comfortable, clean, breakfast ok. Good location Free self laundry A bit noisy, we can hear pretty much everything between the rooms. Overall a nice place to stay, correct prices for the quality in Jakarta.

I was assigned the room at level1 just on the same courtyard of the meeting building, many people pass-by in the morning and talking outside my window...

Fijne kamer. Alles was schoon en netjes. Uitzicht over de stad. Let op sommige kamers hebben minder uitzicht. Ontbijt was goed, maar kan beter. Het was vooral jammer dat het eten lauw was. Komt omdat de buffet deksels steeds open gezet worden. Dan werkt de verwarming niet... Ook iets meer variatie mag.

The staff were wonderful and the room was perfect. Bed was comfortable and the bathroom was clean and beautiful.

Overall hotel experience was alright, room was ok but the pillows were too hard. They should offer both hard and soft pillows. The gym needs a revamp, the treadmills are not good and the overall gym condition also not good. Restaurant was fine, the breakfast buffet experience can be improved.

AC didn't work - had to move 😏 room was ok small and not the cleanest . Staff was ok nothing special

部屋が狭いですが、綺麗なホテル。

Bra personalen men liten rummet

It’s a typical big city hotel room. The room is clean and despite its size, the way it was arranged makes it easy to move around. A bigger closet for clothes would be great.

Fantastic hotel, nice helpful staff, top house keeping, everything clean, good location, close to senter, metro station 8 min away. Thank you for oppgradering me to a big room on top floor. Good value for money.

My rating is based predominantly on customer service expectation than anything else. The property is nicely appointed as are most Ashleys. There is lack of attention to detail and service that is stunning. This was a second chance for this property, having failed on a previous visit. It was unable to redeem itself. I arrived at the property entrance struggling with my bags, the bell boy saw me approach and ignored me. I was forced to ask to open the door and he did NOT assist me with my bags. I still don't know what to make of this reception, but it left me feeling out of sorts. I arrived at my room and was well. As was the case during my last visit - the towels were worn and seriously discolored. They should be taken out of circulation. To be honest, they looked unwashed and that kicked my OCD into full gear. That aside the housekeeping was good. The issue this trip was the wifi connectivity - it was absolutely awful on large electronics such as a laptop computer. I called and complained several times, but there was no improvement. Eventually, I was moved to another room in an effort to resolve the problem. The problem was not improved. But I gave up on communicating. The fact of the matter is that good customer service demanded a follow up front desk and that didn't happen. I contacted hotels.com and made a complaint. They contacted the front desk twice and in neither instance did the property reach out. This, I believe was a deliberate management decision.

Breakfast was acceptable. When I faced difficulty, staff were so kind to solve this issue.

Très bon service, de l’accueil au départ. Personnel gentil et arrangeant pour un départ un peu plus tardif. Petit-déjeuner inclus dans le prix de la chambre, sous forme de buffet, assez varié et copieux. Je ne suis pas sûr de revenir à Jakarta mais, si je reviens, je redemanderai sûrement une chambre ici.

The stay was amazing! Thanks to leona whom have prepared the room very nicely for check in. We have good food nearby as well! I will stay in Ashley again. I wish the breakfast have more western choices :)

Soggiorno piacevole, dipendenti molto gentili e disponibili. Ci hanno anche fatto un upgrade gratuito della stanza il quale è stato molto apprezzato! Buon livello di pulizia e colazione gustosa.

Excellent stay — great hotel, super helpful staff, especially Saskia who was very cooperative and helpful.

My wife and I enjoyed our 2 nights stay at Ashley hotel, the property looks to be well maintained. Services provided were excellent, however I have 3 small notes: The Staff at the restsurant needs to be more active especislly during the busy breakfast time. On 3 diffirent occasions i was diisappointed: When asking for omelette, for warm drink water and in the evening when asking my manggos be pilled off. I have to repratedly ask for it until I get what I need.

We did stay for 2 nights, the hotel's location is easily walk from MRT/Sarinah. The staff are friendly and helpful, they also allowed us to check in 1hr earlier. We did ask for new towel because there is cigarette smell on the towel and they changed quickly with the fresh new towel. Overall is good stay at Ashley Hotel

Fantastic hotel, nice helpful staff, top house keeping, everything clean, good location, close to senter, metro station 8 min away. Thank you for oppgradering me to a big room on top floor. Good value for money.

Just close to the US Embassy. Noisy neighbor. I did not the RSVP that I paid Upfront at Expedia. I did for Queen, Non Smoking and ended they tried to give me twin and smoking. I complained to Expedia and Hotel. They could not help me. Tricked to pay upfront but terrible stay.

Comfortable, clean, breakfast ok. Good location Free self laundry A bit noisy, we can hear pretty much everything between the rooms. Overall a nice place to stay, correct prices for the quality in Jakarta.

Friendly staff. Good location.

レストランも遅くまでやっていて、フロントのスタッフもレストランのスタッフも皆さん親切です。 ホテルの前の渋滞が気になりますが、ホテルは良いです。

便利な場所にあり、スタッフが親切で、ランドリールームがあり、安く泊まれるよ。

Great. Very convenient to get around too.

near to mall

Central location, walkable distance to restaurants, shoppinh centre and cinemas

フロント、レストラン、清掃スタッフの対応が良かった。市街地にも近いし、近辺に飲食店もあり満足です。

Fantastic hotel, nice helpful staff, top house keeping, everything clean, good location, close to senter, metro station 8 min away. Thank you for oppgradering me to a big room on top floor. Good value for money.

Just close to the US Embassy. Noisy neighbor. I did not the RSVP that I paid Upfront at Expedia. I did for Queen, Non Smoking and ended they tried to give me twin and smoking. I complained to Expedia and Hotel. They could not help me. Tricked to pay upfront but terrible stay.

Fantastic service. Value for money. Saskia, Leony, Budi, and Joko (manager) and all others were very friendly. I used the GYM, and being vegetarian- I got good breakfast and Indian masala tea and even lunch was perfectly cooked. I recommend this hotel.

Fijne kamer. Alles was schoon en netjes. Uitzicht over de stad. Let op sommige kamers hebben minder uitzicht. Ontbijt was goed, maar kan beter. Het was vooral jammer dat het eten lauw was. Komt omdat de buffet deksels steeds open gezet worden. Dan werkt de verwarming niet... Ook iets meer variatie mag.

Breakfast was acceptable. When I faced difficulty, staff were so kind to solve this issue.

Overall hotel experience was alright, room was ok but the pillows were too hard. They should offer both hard and soft pillows. The gym needs a revamp, the treadmills are not good and the overall gym condition also not good. Restaurant was fine, the breakfast buffet experience can be improved.

レストランも遅くまでやっていて、フロントのスタッフもレストランのスタッフも皆さん親切です。 ホテルの前の渋滞が気になりますが、ホテルは良いです。

Très bon service, de l’accueil au départ. Personnel gentil et arrangeant pour un départ un peu plus tardif. Petit-déjeuner inclus dans le prix de la chambre, sous forme de buffet, assez varié et copieux. Je ne suis pas sûr de revenir à Jakarta mais, si je reviens, je redemanderai sûrement une chambre ici.

The stay was amazing! Thanks to leona whom have prepared the room very nicely for check in. We have good food nearby as well! I will stay in Ashley again. I wish the breakfast have more western choices :)

Nice hotel to stay in. Breakfast is good but limited choices and repeated every day with some alterations.

Soggiorno piacevole, dipendenti molto gentili e disponibili. Ci hanno anche fatto un upgrade gratuito della stanza il quale è stato molto apprezzato! Buon livello di pulizia e colazione gustosa.

初日にエアコンが効かず、下水の悪臭は酷く、最悪でしたが、クレームを入れるとすぐに対応してくれたのが良かった。 朝食はレパートリーが少ない。 値段が安く、屋台が並ぶ通り、両替所にも近かったので、総合的には良かった。