Name: ibis London Excel-Docklands
Address: 9 Western Gateway, Londres, Condado de Gran Londres, GB
Price range: 78 US$–616 US$ per night
Rating: 8.13

Opiniones de los huéspedes

En el ibis London Excel-Docklands, los viajeros destacan una ubicación conveniente para ExCeL y el O2, un personal amable, habitaciones básicas generalmente limpias y una buena relación calidad-precio, junto con quejas recurrentes sobre camas muy firmes, habitaciones calurosas o de difícil refrigeración y problemas de mantenimiento ocasionales.

La ubicación cerca de Custom House en la línea Elizabeth y el teleférico recibe elogios repetidos por fácil acceso a eventos y transporte, además de agradables vistas del muelle y el río. El servicio se describe ampliamente como cálido y servicial, aunque las zonas de desayuno pueden llenarse y el personal del bar o de recepción puede ser lento. La limpieza suele ser buena, pero algunos huéspedes informan de olores a humedad en los baños, manchas o pequeños defectos. Espere una estancia sencilla y bien ubicada, ideal para eventos y visitas cortas.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Hay un bar y un restaurante en el lugar, aunque el servicio de bar a veces no está atendido. Hay aparcamiento disponible, pero limitado y puede ser caro; se aceptan mascotas.

Reseñas de huéspedes relacionadas

10

EMMA-JAYNE

16 feb 2025

·

Se alojó 2 noches

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.

10

Melanie

6 may 2024

·

Se alojó 1 noche

Great one night stay at this hotel for an event at the O2 Arena. Excellent transport connections by rail, tube or the cable car. Hotel was perfect for what we wanted, check in easy, good view, room clean and tea/coffee making facilities. Sister hotel next door with use of their bar and terrace offering stunning views over docks and O2 and Canary Wharf. Nice area surrounding hotel, away from the hustle and bustle and felt nice and relaxed. Will definitely be returning.

8

Abi

23 may 2025

·

Se alojó 1 noche

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

10

Kathryn

27 abr 2024

·

Se alojó 3 noches

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 jul 2025

·

Se alojó 1 noche

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 jul 2025

·

Se alojó 2 noches

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Maria Cristina

17 feb 2023

·

Se alojó 1 noche

Good value for money and hotel allow pets with no charge 😃

10

Sharon

28 jun 2025

·

Se alojó 2 noches

Very friendly hotel in fantastic location. We travelled with our dog and were welcome in all areas of the hotel, a refreshing change which made our stay super relaxing. Staff very thoughtful, nice bar area and gluten-free food options also a big bonus. Room was well appointed and quiet. Very happy we chose this hotel, excellent value for money and only a short tube ride from central London.

10

Barry

8 jul 2023

·

Se alojó 1 noche

Only thing missing is an outside terrace

10

Gareth

1 oct 2025

·

Se alojó 3 noches

Really convenient for the O2 arena which is only across the Thames. Has limited parking which we were Lucky's to use at £25 per night. Very helpful and friendly staff and reasonably priced for London.

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Limpieza

A menudo se informa que las habitaciones están limpias, pero varios huéspedes encontraron problemas como baños sucios, manchas u olores desagradables en los desagües/agua.

Reseñas de huéspedes relacionadas

8

Tina

21 dic 2024

·

Se alojó 2 noches

The room was ok as we used it for a base to visit the London International Horseshow. The bed was comfortable. The bathroom was ok, but the sink has an awful drain smell when you used the tap. The television didn't work as didn't have a signal. We wasn't really bothered by this as we just wanted to listen to music so we used our phones instead. The breakfast was very nice but the service slow when they ran out of items. They didn't have any skinny milk, as I can't have full fat, so just had black coffee. Very convenient for the Excel centre and close to custom house/Elizabeth line.

6

Pratibha

21 jun 2025

·

Se alojó 1 noche

Carpet in the room was worn out it has stains. No flannels provided with towels

8

Ana

9 ago 2024

·

Se alojó 3 noches

Nice hotel the water faucet in the bathroom Needs some work as the smells is not the best but other than that great place to stay.

10

Jessica

10 jun 2025

·

Se alojó 1 noche

Absolutely great hotel, great value for the price and had a beautiful view of the dock. There were robes in the room and nice bottled water, have to mention how super clean it was- this hotel really did all the little things right to make it a lovely stay. I wasn’t expecting the level of greatness we got as it was a budget hotel but ticked all the boxes!!

4

Holly

12 oct 2023

·

Se alojó 1 noche

The staff were lovely and was in a very convenient area however the tap water smelt like sewerage and down the side the twin beds were absolutely filthy. The bin was too small to fit anything in and the bathroom had a used towel on top of the shower with hair all on the floor. Not only to mention that, but coming down to breakfast with an extra £13, there were no vegan options at all apart from fruit and answered the phone 1/3 times, overall it was an alright stay for the price i guess

4

Pella

10 nov 2025

·

Se alojó 1 noche

Room was not soundproofed as advertised by Ibis. Noise from room above which disturbed our sleep. Noise 7 am following morning from noisy group exiting lift and which woke us. Bathroom dirty, mechanism of shower seat really dirty which orange mould. Sorry but not what we paid for!

8

Jason

5 may 2023

·

Se alojó 1 noche

Desk cleanliness was ignored and so it felt like the whole place was not clean

4

James

29 ago 2024

·

Se alojó 1 noche

Good points: Polite staff, good a/c in the room, food at breakfast was good Bad points: Excriment still on toilet from previous guest, bed was two singles joined together badly and was very uncomfortable, room full of marks and dings Overall not the best and lacks attention to detail - I mean a dirty toilet is the last thing you would expect to find!

6

Gemma

25 feb 2024

·

Se alojó 1 noche

The hotel room was satisfactory for the night however the bathroom tap was emitting water which stank of rotten eggs and therefore we decided against showering as after using the tap water to wash my make up off the night before, my eyes became red, sore and constantly tearing up. The source of the rotten egg smell is likely to be hydrogen sulphide gas within in the water source which can occur naturally or from a contaminant such as sewage. After discovering this, we made sure to inform the front desk of the hotel who noted down the room number and gave me a business card to lodge a complaint which I've yet to hear back from. I'm disappointed that I paid nearly £90 for a room which smelt constantly like rotten eggs and couldn't shower after a gig at the O2 the night before.

4

Hana

15 ene 2024

·

Se alojó 3 noches

Bathroom was dirty, room was very small, very basic room

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Habitaciones

Las habitaciones son sencillas y compactas, pero generalmente cómodas, con camas muy firmes y baños tipo cápsula; algunas tienen agradables vistas del muelle o del río. El control del ruido y la temperatura es variable, y algunos informan de espacio de almacenamiento limitado o televisores que no funcionan.

Reseñas de huéspedes relacionadas

8

Jennifer

11 jun 2024

·

Se alojó 4 noches

The Ibis was so convenient to the ExCel Centre that made it awesome. I think the rooms could have a little more storage (at least a couple of drawers so that clothes are laying on the desk or side table. The bathrooms - though small - were very clean.

10

Lars-Ake

28 may 2025

·

Se alojó 1 noche

The check in agent was a customer service top notch person and very well suited for his job thus being a very good ambassador for the this hotel company. The welcoming and friendliness that we were met with by this guy made a huge impression and the check in a pure delight. The room was clean and comfortable with just enough space for its purpose. Bathroom was clean but like a plastic module like you find onboard an airplane but a a little bit bigger due to having the shower area moulded in to the module. The shower floor gets very slippery when wet and you can easily slip and fall if you don’t take it carefully when you are making a move or getting out. Had an iron and an ironing board placed over in the wardrobe area that’s located at the opposite end of the entrance of the room, next to the little desk and the window.

8

Precious

1 abr 2025

·

Se alojó 1 noche

Good value for money. Great transport links. It’s only a 5 minute walk from Custom House Station in one direction and another 5 minute walk to the cable cars that take you to the O2 arena. Rooms are clean and fairly spacious though the bathrooms are small.

8

Bernd

23 ago 2025

·

Se alojó 3 noches

Staff great. Why no cupboards?

8

Rebecca

7 ago 2025

·

Se alojó 1 noche

Great location and despite being in the flight path for London city airport the noise wasn’t too disruptive. Staff were attentive and friendly and is a few minutes walk to the cable cars. Train station is also a short walk away. The bathrooms were a bit strange, but otherwise the room was clean, albeit very hot in summer.

10

Rexhino

17 ago 2025

·

Se alojó 2 noches

Everything was good, just one let down is that the beds were a bit too stiff for me

8

Paula

1 sept 2024

·

Se alojó 3 noches

Basic room but decent size. Good WiFi. Nice to have an iron and ironing board already in the room. Good sound proofing impressed with doors shutting quietly and not slamming. Price was reasonable compared to other hotels in the area as we were attending a convention and spent 3 nights.

10

James

11 ago 2024

·

Se alojó 3 noches

Great location for ExCel arena Tv didn’t work in room and reported 3 times but never got fixed or any reason given during the 3 night stay

4

Susan

13 jul 2025

·

Se alojó 3 noches

Very small rooms with limited facilities. Very basic hotel, not worth the money paid.

8

Vaseva

31 oct 2024

·

Se alojó 1 noche

Good location, bed was uncomfortable.

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Servicio

El servicio es elogiado con frecuencia por ser amable, acogedor y servicial, con personal que a menudo hace un esfuerzo adicional y el registro de entrada suele ser rápido. Fallos ocasionales incluyen momentos lentos o con falta de personal, un registro de entrada poco amable o un incidente aislado al entrar en la habitación.

Reseñas de huéspedes relacionadas

10

Anchali

10 nov 2025

·

Se alojó 9 noches

Excellent service and great staff

10

Gareth

27 jun 2025

·

Se alojó 1 noche

I stay at about 30 hotels a year and the staff that worked in the evening and morning I was there were better than any others I have experienced. Caveat being I generally stay in the 70-150 a night hotel. Really friendly and helpful. Great service

4

Chloe

14 abr 2024

·

Se alojó 1 noche

Location was good for O2 and Excel centre. Room was okay, very basic but ok for one night. However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…

10

Kathryn

27 abr 2024

·

Se alojó 3 noches

Room not ready when we arrived at 4 pm Offered free drinks in the bar , thank you Woke to no electricity on our side of the hotel, immediate response quickly sorted Manager organised coffee for us ( my main concern) Great customer service which you only find out about when little things go wrong

8

Julie

24 jul 2025

·

Se alojó 1 noche

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

14 jul 2023

·

Se alojó 1 noche

Lovely welcome drink and acknowledgement of my repeat custom

6

joanne

12 jul 2025

·

Se alojó 3 noches

The overall stay was good however the girl at check in was not friendly or helpful and said my brea

10

Andrew

18 jun 2025

·

Se alojó 1 noche

The staff were first class, very efficient service

10

Catherine

24 ago 2024

·

Se alojó 1 noche

Brilliant hotel at a great price. Really convenient for the Excel Centre and Custom House tube station Shamima checked us in and was really friendly and helpful. The place was clean and tidy, rooms nice, beds comfy, blinds made the room dark, great shower and the buffet breakfast was also very good. I stay in a lot of hotels in London at around this range (price wise), and this was much better than the rest. Will deffo stay again if in the area

10

lorraine

11 abr 2025

·

Se alojó 1 noche

Friendly welcome.

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Ubicación

Muy conveniente para ExCeL y el O2, a poca distancia a pie de Custom House/línea Elizabeth y el teleférico, con fácil acceso al centro de Londres. Entorno tranquilo junto al muelle con buenas vistas; algunos notan el ruido de los aviones del City Airport.

Reseñas de huéspedes relacionadas

10

Karl

8 sept 2024

·

Se alojó 1 noche

Excellent location

8

ZADA

16 jul 2024

·

Se alojó 5 noches

Located right next to the Elizabeth line so transportation is easy. It takes about 30 minutes to get to central London areas like St Pancras. There are a few restaurants and convenience stores in the area. Rooms are spacious and are cleaned every day.

10

Laura

2 jun 2025

·

Se alojó 1 noche

Great location for o2 arena. Easily accessed by short Uber or cable car! Also the train station is close to get into more central areas easily.

10

Mark

22 mar 2025

·

Se alojó 2 noches

Great value. Couldn't be more convenient for public transport & Excel.

10

Damian

28 sept 2024

·

Se alojó 1 noche

Clean, close to Elizabeth line and Excel

10

Ernst Jan

12 may 2024

·

Se alojó 1 noche

The hotel is well located . Easy access to transportation and quiet at night.

10

Elena

4 mar 2025

·

Se alojó 1 noche

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.

10

susan

7 ago 2025

·

Se alojó 1 noche

Excellent location for excel visit. View over water- staff excellent at checkin

8

Maria

28 ago 2025

·

Se alojó 3 noches

Perfect location for ExCel. Peace and relaxation. Good food in bar. Lots of local shops. Good runs around dockside. Transport close and easy.

10

Rita

4 sept 2024

·

Se alojó 1 noche

Lovely location overlooking the Thames, with lovely views of O2. Right next door to London ExCel and a few minutes walk to Cable car. Lovely location.

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Comida

El desayuno a menudo se disfruta, pero la aglomeración y la reposición lenta son quejas recurrentes; las opciones para la cena son limitadas y el bar puede tener poco personal. La calidad del café es variable.

Reseñas de huéspedes relacionadas

6

Anna Mathilda

19 ago 2025

·

Se alojó 2 noches

Nice & clean room with a great view. We also enjoyed the breakfast although the breakfast area was very crowded (not enough space to move).

6

Simon

21 sept 2025

·

Se alojó 3 noches

Bed uncomfortable breakfast poor

8

Abi

23 may 2025

·

Se alojó 1 noche

Stayed for a concert at the O2 and it was the perfect location. Cable car is 5 mins walk to go over the river or tube over the other side of the Excel, minimum 10mins walk. Hotel was very clean and friendly staff on arrival. Was busy as loads staying for the concert however was a good atmosphere. Small bar and limited food menu but good nonetheless. Minimal noise overnight or the morning. Would recommend asking for a river view when checking in if possible for a nice scenery.

8

Andrew

26 feb 2025

·

Se alojó 1 noche

Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it

6

Sam

5 may 2025

·

Se alojó 1 noche

Everything was perfect until We went down for breakfast, we had to ask for bread, cutlery & condiments. As everything was empty it took sometime to replace

8

Julie

24 jul 2025

·

Se alojó 1 noche

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.

10

Jeremy

18 jul 2025

·

Se alojó 2 noches

The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.

8

Tracy

25 jul 2024

·

Se alojó 1 noche

Goid value for money and a great breakfast .

10

Timothy

16 feb 2025

·

Se alojó 2 noches

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.

10

Abigail

18 jun 2025

·

Se alojó 2 noches

Lovely warm welcome. Clean and tidy room. Breakfast was delicious. Fantastic service!

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Mes	Precio medio
enero	116 US$
febrero	126 US$
marzo	217 US$
abril	133 US$
mayo	199 US$
junio	185 US$
julio	211 US$
agosto	103 US$
septiembre	201 US$
octubre	190 US$
noviembre	202 US$
diciembre	152 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $309	21 $115	22 $271	23 $426	24 $435
25 $162	26 $84	27 $143	28 $143	29 $104	30 $103	31 $140

DO	LU	MA	MI	JU	VI	SA
1 $130	2	3	4 $616	5 $107	6 $99	7 $136
8 $78	9 $95	10 $334	11 $321	12 $135	13 $160	14 $226
15 $164	16 $194	17 $223	18	19	20 $155	21 $275
22 $330	23	24 $250	25 $200	26 $86	27 $120	28 $258
29 $78	30 $88

ibis London Excel-Docklands

Precios para ibis London Excel-Docklands

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación con 2 camas individuales, 2 camas individuales, accesible para personas con discapacidad

Habitación con 2 camas individuales, 2 camas individuales

Habitación, 1 cama doble, accesible para personas con discapacidad

Habitación doble (SweetRoom)

Habitación Premium, 1 cama doble

Habitación Premium con 2 camas individuales, 2 camas individuales

Reseñas de los huéspedes sobre ibis London Excel-Docklands

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Opiniones de los huéspedes

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