奧斯丁市中心凱悅嘉寓飯店

Property & service was excellent. No public parking so valet is optional if you don’t want to park blocks down in a garage or on the street. There is a club next door so you’ll hear the music booming from your room. It’s not unbearable but you’ll know it’s there.

Only negative...just one of the two elevators was working. Led to multiple delays getting to and from our room on the 8th floor.

Overall pretty nice hotel. Parking is $40/day at hotel or $30 at a nearby garage. Some free parking on the streets from 6PM-8AM only.

Laud music from nearby bars. Valet Parking services very slow.

Parking was too expensive

Room was very clean. Staff was great. The only thing is that you have to valet park for $45 or park on the street

Property well kept with nice, clean rooms and good bed. Breakfast decent, pretty much the 3 star hotel fare of scrambled eggs and chewy sausage patties, but a nice atmosphere. Pool about the size of a large jacuzzi…..without the jets, and only one out of two elevators serving 9 floors was operable during our entire stay, with no elevator repair personnel in sight, and a rather dated looking out of service sign on the inoperable elevator.

Hotel was nice. Parking is only by valet. There is a garage next door that is cheaper and not valet. No complaints with the hotel. I will stay again.

Nice room, house keeping failed to stock toilet paper. The happy hour didn’t offer any specials on prices or selection. The 1 elevator was annoying when other people wanted to go the opposite way I was headed. I didn’t care for $45 valet parking. The positive great staff, nice view, good breakfast

Very clean hotel, wish they would’ve told us before getting there only 1 elevator was working. Sucks when you’re on the 8th floor.

No housekeeping at all during three day stay, pool the size of a postage stamp, had to ask for toilet paper, no one at front desk answers the phone, old opened beverages were in fridge, noisy as hell at night.

My wife and I loved our clean room! The staff was extremely friendly. The breakfast was okay, but happy it was free. Thank you!

Stayed 2 nights on a recent business trip and it was great! Good location, nice clean room that makes a good first impression and smells nice, good hotel amenities, good price and reasonable parking rates. I definitely will stay at Hyatt House locations again.

This property was very convenient for me considering my event I came to Austin for took place in the hotel. The lobby was nice. The bar/restaurant was small but food was pretty good and they have a good happy hour. The hotel only has valet parking which is kind of convenient but expanse when you are staying a couple night. The unfortunate part was that I had little Roaches in my room. One was on the bath towel and others running across the floor which overall just kinda gave me the ick and then I started questioning the total cleanliness of the place and worrying about where my stuff was placed in the room. The hotel is right in the middle of downtown so driving is a little crazy but fortunately their are a few places you can walk to.

Property well kept with nice, clean rooms and good bed. Breakfast decent, pretty much the 3 star hotel fare of scrambled eggs and chewy sausage patties, but a nice atmosphere. Pool about the size of a large jacuzzi…..without the jets, and only one out of two elevators serving 9 floors was operable during our entire stay, with no elevator repair personnel in sight, and a rather dated looking out of service sign on the inoperable elevator.

Check in was smooth. Room was large and comfortable. Some mold in the shower grout and a louder than normal a/c weres the only negatives. Very convenient location. I was able to walk to everything including the Moody Center. Breakfast was above the industry average. I appreciate the plain yogurt and fresh fruit.

Our stay was very pleasant. Staff was very nice and helpful. Hotel was very clean and nice.

Very good location and spacious rooms. You can hear loud music even in the high floor rooms but thankfully not till too late. The rooms were very well designed. I just wish they cleaned the rooms every day rather than every other day. Breakfast was expansive and very good

I like that the hotel was renovated. However, I didn't like that I had to request house keeping due to that service being on a rotated schedule. Also, area is very noise and that made it difficult to sleep. Light around mirror broke on second day.

Clean and very comfortable room, friendly staff, definitely will come back here when travelling to Austin.

You can only valet which is annoying for me. The elevator was broken and there were long waits.There was rave music blasting on the side of the building every night. The air conditioning is in suites and not in living area so only comfortable for everyone if the door is kept open. Released gas in the window prevented a nice view.

Really nice place. If you’re wanting quiet. Not the best place. It’s right off of dirty 6 street. Can hear music and people till bars close.

It was an amazing stay and we had a beautiful view of the capital building!!! 10/10

Great staff and very nice rooms. The double queen suite was large with a great layout and the kitchen had everything you needed including a dishwasher. Only downside was the window view was obscured—it faced other rooms..no skyline view…we were on the eighth floor and was hoping to see the beautiful city skyline. No problem we just walked outside and took it all in. Great place to stay and enjoyed the morning complimentary hot breakfast.

Beds were comfy, room was clean. My only complaint is the electrical plugs in my room did not work. None of the plugs in the lamps worked at all so we had to find the wall plugs to plug our phones in.

We were lucky to be on the top floor (9th), but our window faced an outdoor club with a concert and loud crowd that went on until 12:30am. Although a sign in the room offered earplugs upon request, that was not sufficient to block the noise and fall asleep.

High-floor room with a view of the wall. Loud music. I booked a room that they offered as a High-Floor room. They weren't lying about that. I got a room on the 9th floor. Just one twist: The hotel building has a U shape, and part of the windows face the other wall. Avoid this place if you want to be guaranteed to enjoy the beautiful view of downtown Austin. There is also an outdoor nightclub right under the windows. So you can enjoy loud music right from your room until 2 a.m.

The room provided was exceptionally spacious with a kitchen area and island equipped with electrical sockets. Bathroom was large and clean. Considering breakfast is included, thd price point is excellent. Good coffee together with a good range of unlimited hot and cold food. Free fruit in reception all day.

The hotel was great. Spacious/clean room and a large lobby with a generous breakfast. Unfortunately, our 8th floor room faced a nearby live music venue. We were issued a white noise machine and ear plugs to no avail. It was a noisy each night!

W room was so big and nice loved having a kitchen

Probably the best hotel service I’ve ever received! Everything was spotless. Front desk staff, especially Sergio, was super helpful and gave us great suggestions on things to do. Made our stay even better! Definitely will come back.

Hotel was clean, breakfast was good. But the thing that made this an Excellent review for me was the staff. There was a mix up with my room (on my end not theirs) and they went out of their way to upgrade my room within my original price. They dont have parking, just valet guys not only let me keep my rental car there for an hour while I unloaded and then brought my car back to the rental and let me not have to pay the overnight valet fee. But they also changed the tire on my rental when I got a flat tire. The woman who would come and clean my room was professional and friendly. She could tell if I was in a no chit chat mood and went on with her cleaning or if I was in a chit chat mood and wed have really nice conversation.

The hotel itself is nice and very clean, and the front desk staff made check-in easy and accommodating. However, my experience with the parking staff was extremely disappointing. When I arrived, I asked the valet staff about parking, but they ignored me not once, but twice. They didn’t even move from their spot to assist me. After checking in, I asked again about valet, and the same staff member continued to ignore me while pretending to be busy. Because of this, I chose to self-park in front of the hotel at the meter. Unfortunately, my truck was broken into, and everything inside was stolen. This left me with an overall negative impression of the valet team. The hotel itself is okay, but the unprofessional parking staff completely ruined my experience.

Hyatt house did amazing from the valet to front desk to customer service. I appreciate everyone there for their help and courtesy.

Staff is super friendly ! I arrived at 2 am due to flight delay and they were extremely accommodating . I had to extend my stay due to unforeseen circumstances and they were very flexible and accommodating !

I had a terrible experience. I was hoping it didn’t turn into any kind of racial issue. Not only did I check-in early, but didn’t get into my room until after 4:30pm. It was very stressful. I just wanted to get to my room & take a nap honestly, but waiting for my room to be cleaned took forever & then I had to prove on my statement that the $50 holding fee was charged. That was crazy. The manager did give me free parking, but I wouldn’t recommend this hotel to anyone. I am dissatisfied.

Great! Good location. Staff was awesome. Breakfast/coffee in the morning was ideal. Will be coming back.

Ok, Im giving this an excellent due to the outstanding customer service , service recovery, and kindness of 3 of their staff, Sergio, Tuana, and Ammellie (pardon my spellings). We arrived for 4th of July weekend, and this hotel was fully booked, and our room was bumped to a room with less beds/ we did not have enough beds. Sergio, with super professional and apologetic demeanor, could not do anything for us that night, but the next night and few days, they got us an additional room, room credit , and little perks that really showed us they were trying to make up for it. For their service alone, you should consider the hotel. Hotel itself was a 4/5 fine and location is close to many things, but few things to be wary of ..... location is very close to 6th street action (good and bad). bad, frankly, as quite loud on the friday night with revelers. They do offer white noise machines to help fight it, but u might want to choose a quieter part of town. There is also a large homeless shelter only 2 blocks away. For us, no bother, but some folks might be put off by that, Austin has its fair share.... Breakfast was decent and constantly refreshed for supply and incl. with room rate. exercise room was like a HS wrestling room, learned to love the sweat but be aware, and outdoor pool is nice but small. We walked and ubered and waymo'd to most spots, all reasonable fares from hotel. Good value. enjoy

Stat was amazing!!! Staff were very friendly, courteous, accommodating and customer service oriented. Absolutely FABULOUS!!!!!

Wonderful hotel! Super comfortable and clean. Every single staff member we met were the nicest and most helpful people. Fantastic location. Easy to walk to many places. I would defintely stay here again if we're back in Austin.

Nice layout, on the outskirts of downtown but still walkable. Just a few blocks from some sketchy areas with lots of homeless though

I loved this hotel! Location is perfect, not deep within downtown, but 3 blocks away from 6th street! Valet parking is your only option, but they are so quick to retrieve your car! Also one of the few hotels that offers a free breakfast! Will definitely be staying here again!

Although this hotel is walking distance from 6th, very doable, we found it to be very uncomfortable with all the homeless people milling around.

Great location, close to Capitol, UT Austin, downtown music venues and cultural sites. Valet parking is expensive.

The entire staff was extremely friendly. We enjoyed their big breakfast. We went to sixth Street and the Texas state capital. Great location!

Nice location with an easy walk to 6th

Very nice staff, and clean room. A great location to stay in Downtown Austin .

This property is nice. It is convenient but not particularly close to Capitol and other downtown attractions. The main problem is that half the rooms overlook Cheer Up Charlies, a ruckus bar. The hotel even provides earplugs and white noise machines.

Excellent location - walking distance to downtown, Stubbs, and UT Austin. Excellent find - love that they boast Austin’s smallest pool. Nothing extravagant about the hotel, simple bar and simple breakfast … but clean, prompt and easy.

Great location and spacious room

Breakfast was great

Enjoyed the bar area, and the staff was friendly. It was a bit loud at night from the 4th floor. I struggled to connect with the Internet there. Overall was a great experience and I would stay there again.

Everyone was very nice. The breakfast was delicious.

Great location, friendly staff, tasty breakfast and happy hour. With a small but fine pool.

Friendly and professional staff. Excellent Breakfast. Very clean, nice area, convenient, and you can walk to the main attractions.

Check in was smooth. Room was large and comfortable. Some mold in the shower grout and a louder than normal a/c weres the only negatives. Very convenient location. I was able to walk to everything including the Moody Center. Breakfast was above the industry average. I appreciate the plain yogurt and fresh fruit.

Gorgeous view, amazing staff, great amenities and also a great complementary breakfast!

We really enjoyed our stay here. Came in town for the Longhorn game and decided to stay here due to location. The staff was friendly, room was clean and comfortable and they have a great breakfast. Will definitely stay here again.

Nice room, house keeping failed to stock toilet paper. The happy hour didn’t offer any specials on prices or selection. The 1 elevator was annoying when other people wanted to go the opposite way I was headed. I didn’t care for $45 valet parking. The positive great staff, nice view, good breakfast

Friendly staff. Clenliness. Breakfast could have been better