Staybridge Suites - Little Rock - Medical Center by IHG

I have no idea how this hotel has so many high ratings. I chose this one after researching several hotels in the area and thought it would be great for our large family. We booked a 2 bedroom suite. My first impression with the front desk staff was fine. The woman helping me was friendly. Once we got to our room we quickly realized all the reviews boasting cleanliness were very wrong. We had to keep our children off the sofa because it looked like someone had either vomited or spilled food — either way it wasn’t cleaned properly. Our sheets had suspicious spots on them. We had to ask for new sheets because I couldn’t handle sleeping on what was there. The shower appeared to have mildew in the caulk lines. And the toilet looked dirty - something you’d expect in a public restroom and not a hotel. The furniture was in terrible condition, but I could have completely overlooked that if the actual room had been cleaned properly. We came very close to leaving, but after a long day of driving with 4 children, and not being familiar with the area, we made do the best we could and got out of there as quickly as possible the next morning. When checking out, the front desk staff asked how our stay was and I explained that it was horrible he went silent and then finished checking us out and said “have a nice day”, so it’s very obvious to me that staff doesn’t care about guest experience. I would never stay here again, nor would I recommend this hotel to anyone.

Enjoyed the stay. Great Staff.

Great

Overall the property is very clean. The staff was very helpful with every concern I had. It started out with maintenance in the room when I checked in, then the a/c then updating my car information. Everything was easily taken care of. I thank you to everyone for their help. Overall my stay was really good. I will definitely book again.

The breakfast was good. I enjoyed the options. The room was nice and clean. The sofa was not that comfortable, but cute.