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Sofitel Hangzhou Westlake

107 US$

/ noche

Promedio para septiembre

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Habitación

Sofitel Hangzhou Westlake - Habitación

Sofitel Hangzhou Westlake - Vistas desde la habitación

Sofitel Hangzhou Westlake - Piscina

Precios para Sofitel Hangzhou Westlake

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107 US$

/ noche

Promedio para septiembre

Precios medios mensuales

En Sofitel Hangzhou Westlake, los precios por noche son de 107 US$ de media en el mes más barato (enero) y de 137 US$ en el mes más caro (mayo), según los últimos 12 meses.

Precio medio por noche en Sofitel Hangzhou Westlake por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	107 US$
febrero	112 US$
marzo	117 US$
abril	133 US$
mayo	137 US$
junio	125 US$
julio	121 US$
agosto	121 US$
septiembre	107 US$
octubre	127 US$
noviembre	119 US$
diciembre	114 US$

Más caro: mayo (aprox. 137 US$)

Más barato: enero (aprox. 107 US$)

Acerca de esta propiedad

Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina cubierta, sauna y gimna...

Servicios

Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina cubierta, sauna y gimnasio abierto las 24 horas. Otros servicios de este hotel incluyen conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.

Servicios empresariales

Tendrás conexión a Internet por cable gratis, un centro de negocios y check-in exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento sin asistencia gratuito.

Comida

Pásate por Yong Jin Ge, uno de los 3 restaurantes de este hotel, cuando quieras comer algo. El alojamiento también dispone de servicio de habitaciones las 24 horas y una cafetería. Qué mejor forma de acabar el día que con una bebida en el bar o lounge. Se ofrece un desayuno bufé todos los días de 06:30 a 10:30 con un coste adicional.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 233 habitaciones con frigorífico y televisión LCD. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Para los momentos de ocio, tendrás un televisor con canales por satélite y conexión a Internet por cable y wifi gratis. El cuarto de baño está provisto de artículos de higiene personal de diseño y secadores de pelo.

Ubicación

Sofitel Hangzhou Westlake se encuentra en pleno centro de Hangzhou, a solo 5 min a pie de Lago Occidental y a apenas 3 min en coche de Puente Roto. Además, este hotel de lujo se encuentra a 3,5 km de Plaza Wulin y a 3,6 km de Ciudad China de la Seda Hangzhou.

Qué hay cerca

Lago Occidental(0.3 millas)
Centro comercial Westlake Yintai(0.3 millas)
Parque n.º 2(0.5 millas)
Antigua calle Qinghefang(0.6 millas)
Plaza Wushan(0.6 millas)
Xihu Tiandi(0.6 millas)
Pabellón Chenghuang(0.6 millas)
Museo de Arte en Bronce de Zhu Bingren(0.6 millas)
Antigua Residencia de Hu Xueyan(0.7 millas)
Parque Liulang Wenying(0.7 millas)
Museo de Historia de Hangzhou(0.7 millas)
Museo de medicina china tradicional(0.7 millas)
Academia de las Artes de China(0.8 millas)
Templo de Fenghuang(0.9 millas)
Mercado Nocturno de Wushan(0.9 millas)
El aeropuerto más cercano se encuentra en Hangzhou (HGH-A. Internacional de Xiaoshan)(23.1 millas)

Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Mostrador turístico

Ubicación

333 Westlake Avenue, Shangcheng District, Hangzhou, China

Lago Occidental (0.3 millas)

Centro comercial Westlake Yintai (0.3 millas)

Parque n.º 2 (0.5 millas)

Antigua calle Qinghefang (0.6 millas)

Plaza Wushan (0.6 millas)

Xihu Tiandi (0.6 millas)

Más información sobre la ubicación

Opciones de habitación

8

Habitación de lujo, 1 cama de matrimonio grande, vistas a la ciudad

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

484 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera de inmersión profunda

5

Habitación superior, 2 camas individuales

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

377 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Nevera

5

Habitación superior, 2 camas individuales, vistas a la ciudad

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

377 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Nevera

9

Habitación de lujo, 1 cama de matrimonio grande

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

484 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera de inmersión profunda

12

Suite, 1 cama de matrimonio grande (Prestige)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

861 ft²

Zona de comedor independiente

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

5

Habitación superior, 1 cama de matrimonio grande, vistas a la ciudad

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

377 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Nevera

6

Habitación superior, 1 cama de matrimonio grande

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

377 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Nevera

9

Suite junior, 1 cama de matrimonio grande

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

646 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

8

Habitación de lujo, 1 cama de matrimonio grande, Acceso al salón del club

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

484 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera de inmersión profunda

1

Habitación de lujo, 2 camas individuales

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Nevera

8

Habitación de lujo, 1 cama de matrimonio grande, Acceso al salón del club, vistas a la ciudad

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

484 ft²

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera de inmersión profunda

Reseñas de los huéspedes sobre Sofitel Hangzhou Westlake

8.3

Muy bueno

Basado en 723 comentarios verificados

¿Quién se queda aquí?

Trabajo

36%

Pareja

22%

Familia

25%

Grupo

9%

Solo/a

6%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En el Sofitel Hangzhou Westlake, los viajeros elogian constantemente su ubicación céntrica junto al Lago Oeste y el servicio generalmente amable, al tiempo que señalan que las instalaciones están un tanto anticuadas y que algunas habitaciones requieren mantenimiento o tienen problemas con el aire acondicionado; la limpieza suele ser excelente y la calidad del desayuno varía de excelente a irregular.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En el Sofitel Hangzhou Westlake, los viajeros elogian constantemente su ubicación céntrica junto al Lago Oeste y el servicio generalmente amable, al tiempo que señalan que las instalaciones están un tanto anticuadas y que algunas habitaciones requieren mantenimiento o tienen problemas con el aire acondicionado; la limpieza suele ser excelente y la calidad del desayuno varía de excelente a irregular.

Muchos encuentran las habitaciones espaciosas y cómodas, aunque el Wi-Fi, los colchones y los baños pueden decepcionar debido a su antigüedad o desgaste. El acceso al lago es fácil, pero el tráfico o los cruces pueden ser inconvenientes para algunos huéspedes. Espere una base conveniente con un servicio cortés en un hotel más antiguo pero bien mantenido.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las instalaciones y las áreas comunes se sienten anticuadas y por debajo del estándar de cinco estrellas para algunos, aunque el mantenimiento es generalmente aceptable.

Reseñas de huéspedes relacionadas

10

Masato

7 may 2023

·

Se alojó 2 noches

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10 jun 2024

·

Se alojó 1 noche

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6 jun 2025

·

Se alojó 2 noches

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25 oct 2022

·

Se alojó 1 noche

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26 jul 2025

·

Se alojó 1 noche

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18 dic 2024

·

Se alojó 4 noches

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29 oct 2025

·

Se alojó 4 noches

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18 ene 2026

·

Se alojó 1 noche

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11 jun 2025

·

Se alojó 1 noche

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30 nov 2025

·

Se alojó 2 noches

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las habitaciones son generalmente muy limpias y bien cuidadas, y la limpieza suele ser elogiada. Algunos huéspedes señalaron fallos y problemas menores de mantenimiento en los baños.

Reseñas de huéspedes relacionadas

10

Jianlong

22 sept 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22 feb 2026

·

Se alojó 4 noches

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 mar 2025

·

Se alojó 3 noches

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4 oct 2023

·

Se alojó 3 noches

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1 dic 2025

·

Se alojó 2 noches

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23 nov 2025

·

Se alojó 2 noches

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8 mar 2025

·

Se alojó 3 noches

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29 oct 2025

·

Se alojó 4 noches

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31 dic 2023

·

Se alojó 4 noches

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22 nov 2024

·

Se alojó 3 noches

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones suelen ser espaciosas y cómodas, pero muchos señalan una decoración anticuada y desgaste, con algunos baños que necesitan renovación. Los informes incluyen aire acondicionado débil, colchones irregulares, vistas limitadas en los pisos inferiores y Wi-Fi ocasionalmente poco fiable.

Reseñas de huéspedes relacionadas

2

CHEE YEN

9 abr 2024

·

Se alojó 3 noches

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15 may 2025

·

Se alojó 5 noches

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6 jun 2025

·

Se alojó 2 noches

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29 nov 2024

·

Se alojó 2 noches

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19 dic 2025

·

Se alojó 2 noches

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8 mar 2025

·

Se alojó 3 noches

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18 ene 2026

·

Se alojó 1 noche

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4 abr 2025

·

Se alojó 3 noches

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22 nov 2024

·

Se alojó 3 noches

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 nov 2025

·

Se alojó 2 noches

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio se describe con frecuencia como amable y servicial, y el personal se esfuerza por ayudar. Algunos huéspedes experimentaron lapsus o momentos poco profesionales, especialmente en lo que respecta a la atención en el restaurante y a la facturación.

Reseñas de huéspedes relacionadas

10

Jianlong

22 sept 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10 jun 2024

·

Se alojó 1 noche

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26 dic 2025

·

Se alojó 2 noches

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26 jul 2025

·

Se alojó 1 noche

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23 jun 2025

·

Se alojó 2 noches

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23 ene 2025

·

Se alojó 1 noche

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27 oct 2024

·

Se alojó 3 noches

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25 nov 2025

·

Se alojó 4 noches

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11 jun 2025

·

Se alojó 1 noche

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29 jul 2024

·

Se alojó 2 noches

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Ubicación excepcional y accesible a pie, frente al Lago Oeste y cerca del transporte público. El tráfico o los pasos de peatones pueden ser inconvenientes a veces, especialmente para los viajeros con problemas de movilidad.

Reseñas de huéspedes relacionadas

10

Jianlong

22 sept 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18 jul 2024

·

Se alojó 2 noches

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4 oct 2023

·

Se alojó 3 noches

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3 ene 2025

·

Se alojó 3 noches

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30 jun 2025

·

Se alojó 2 noches

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16 sept 2025

·

Se alojó 3 noches

Great location and service.

Great location and service.

8

seulki

1 jun 2025

·

Se alojó 4 noches

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9 oct 2024

·

Se alojó 1 noche

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18 jun 2024

·

Se alojó 2 noches

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30 nov 2025

·

Se alojó 2 noches

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno suele recibir elogios por su calidad y variedad, pero varios huéspedes encontraron que la variedad o el nivel no cumplían con sus expectativas. Se informaron problemas de servicio ocasionales.

Reseñas de huéspedes relacionadas

10

zengqin

22 feb 2026

·

Se alojó 4 noches

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 mar 2025

·

Se alojó 3 noches

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10 jun 2024

·

Se alojó 1 noche

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23 nov 2025

·

Se alojó 2 noches

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26 jul 2025

·

Se alojó 1 noche

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2 ago 2025

·

Se alojó 7 noches

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29 oct 2025

·

Se alojó 4 noches

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22 nov 2024

·

Se alojó 3 noches

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 nov 2025

·

Se alojó 2 noches

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29 jul 2024

·

Se alojó 2 noches

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

8

Luisa

26 may 2026

·

Se alojó 2 noches

Me gustó, está céntrico, aunque pensé que tenía vista al lago

Me gustó, está céntrico, aunque pensé que tenía vista al lago

10

Mario

23 abr 2026

·

Se alojó 2 noches

Muy amables todo el mundo! Los conserjes oendientes de todo.

Muy amables todo el mundo! Los conserjes oendientes de todo.

10

Abraham

16 oct 2025

·

Se alojó 2 noches

Alojamiento en muy buen estado, céntrico y personal cualificado.

Alojamiento en muy buen estado, céntrico y personal cualificado.

10

ana isabel

24 sept 2025

·

Se alojó 2 noches

El hotel está muy bien situado. Nos mejoraron la habitación a una júnior suite, así que fue perfecto

El hotel está muy bien situado. Nos mejoraron la habitación a una júnior suite, así que fue perfecto

10

Jose

12 sept 2025

·

Se alojó 1 noche

Excelente para descansar luego de una jornada de trabajo. Muy buena ubicación.

Excelente para descansar luego de una jornada de trabajo. Muy buena ubicación.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 14:00 a 00:00

Antes de la(s) 12:00

Depósito de seguridad

Se te pedirá que pagues el depósito totalmente reembolsable para esta propiedad.

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

2026-09-24: NO DATA
2026-09-25: 134.10591960350035USD
2026-09-26: 130.7640070103836USD
2026-09-27: 104.28942988365174USD
2026-09-28: 92.4021621784973USD
2026-09-29: 104.21796205436706USD
2026-09-30: 95.48075896583556USD
2026-10-01: 131.49230733592987USD
2026-10-02: 162.00526914527893USD
2026-10-03: 163.54788171165467USD
2026-10-04: 155.05721479858397USD
2026-10-05: 132.54692754314422USD
2026-10-06: 111.40578505325317USD
2026-10-07: 111.40578505325317USD
2026-10-08: 111.26318864070892USD
2026-10-09: 111.47300795791625USD
2026-10-10: 111.37324353069305USD
2026-10-11: 111.34974856880187USD
2026-10-12: 125.20191185401916USD
2026-10-13: 150.00874682281494USD
2026-10-14: 162.2558588758087USD
2026-10-15: 162.51758283485412USD
2026-10-16: 190.6883465939331USD
2026-10-17: 171.2668769996643USD
2026-10-18: 139.1480375895691USD
2026-10-19: 125.20191185401916USD
2026-10-20: 162.3419925717163USD
2026-10-21: 162.29500264793396USD
2026-10-22: 151.70816064170836USD
2026-10-23: 154.45667974525452USD
2026-10-24: 153.14115324890136USD
2026-10-25: 118.42519414722442USD
2026-10-26: 127.43426378108978USD
2026-10-27: 137.4388552248764USD
2026-10-28: 155.76620419654844USD
2026-10-29: 141.54158357025145USD
2026-10-30: 141.54158357025145USD
2026-10-31: 155.7532780531311USD
2026-11-01: 127.44450205215453USD
2026-11-02: 127.43426378108978USD
2026-11-03: 127.44450205215453USD
2026-11-04: 127.43426378108978USD
2026-11-05: 127.43426378108978USD
2026-11-06: 127.44450205215453USD
2026-11-07: 141.54158357025145USD
2026-11-08: 126.28433283805846USD
2026-11-09: 131.79081774215697USD
2026-11-10: 127.42568694568634USD
2026-11-11: 127.44450205215453USD
2026-11-12: 127.450895534935USD
2026-11-13: 120.11208195903778USD
2026-11-14: 141.54158357025145USD
2026-11-15: 127.42568694568634USD
2026-11-16: 127.44450205215453USD
2026-11-17: 127.450895534935USD
2026-11-18: 127.450895534935USD
2026-11-19: 127.44450205215453USD
2026-11-20: 127.43426378108978USD
2026-11-21: 141.60727551849365USD
2026-11-22: 127.450895534935USD
2026-11-23: 127.44450205215453USD
2026-11-24: 132.85382341522217USD

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. El spa de este alojamiento no estará disponible hasta nuevo aviso.

Se te pedirá que pagues el siguiente depósito totalmente reembolsable.

Depósito: CNY 500 por alojamiento, por noche

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad, botiquín de primeros auxilios y barreras de seguridad en las ventanas.
El alojamiento afirma que sigue las medidas de limpieza y desinfección de ALLSAFE (Accor Hotels).
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Hay artículos personales desechables, como cepillo de dientes, dentífrico, peine, jabón, champú y zapatillas, disponibles previa solicitud.

Piscina disponible de 12:00 a 20:00.
Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
Se ofrece alojamiento gratuito a un máximo de un menor de hasta 11 años, siempre que ocupe la misma habitación que sus padres o tutores, utilizando las camas existentes.
Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Este alojamiento no acepta mascotas ni perros guía.
Para acceder a este alojamiento, no es necesario el coche.

Desayuno tipo bufé: 188 CNY por persona (precio aproximado)
Transporte al aeropuerto: 550 CNY por vehículo solo ida
Cama adicional: 288.0 CNY por noche

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.