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Sofitel Hangzhou Westlake

107 USD

a notte

Media per settembre

Sofitel Hangzhou Westlake - Image 1

Sofitel Hangzhou Westlake - Camera

Sofitel Hangzhou Westlake - Camera

Sofitel Hangzhou Westlake - Vista dalla camera

Sofitel Hangzhou Westlake - Piscina

Prezzi per Sofitel Hangzhou Westlake

Seleziona le date per controllare prezzi e disponibilità

107 USD

a notte

Media per settembre

Prezzi medi mensili

Presso Sofitel Hangzhou Westlake, il prezzo per notte è in media di 107 USD nel mese più economico (gennaio) e di 137 USD nel mese più caro (maggio), in base agli ultimi 12 mesi.

Prezzo medio per notte presso Sofitel Hangzhou Westlake per mese, ultimi 12 mesi (USD)
Mese	Prezzo medio
gennaio	107 USD
febbraio	112 USD
marzo	117 USD
aprile	133 USD
maggio	137 USD
giugno	125 USD
luglio	121 USD
agosto	121 USD
settembre	107 USD
ottobre	127 USD
novembre	119 USD
dicembre	114 USD

Prezzo più alto: maggio (circa 137 USD)

Prezzo più basso: gennaio (circa 107 USD)

Informazioni su questa struttura

Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai una piscina coperta, una sauna e una palestra aperta giorno e notte. Questo hotel ...

Servizi

Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai una piscina coperta, una sauna e una palestra aperta giorno e notte. Questo hotel dispone, inoltre, di il Wi-Fi gratuito, servizi di concierge e negozi di articoli da regalo/edicole.

Servizi per le aziende

Potrai usufruire di accesso gratuito a Internet via cavo, un business center e check-in veloce. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio gratuito.

Ristorazione

Mangia un boccone al Yong Jin Ge, uno dei 3 ristoranti disponibili presso un hotel, oppure resta in stanza e approfitta dell'ottimo servizio in camera 24 ore su 24. Oppure, ci sono stuzzichini al al bar/caffetteria. Concludi la giornata in bellezza con il tuo drink preferito! Presso questa struttura troverai un bar/lounge davvero fantastico. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 06:30 alle ore 10:30.

Camere

Rilassati in una delle 233 camere della struttura, complete di frigorifero e TV LCD. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. La connessione Internet inclusa, wireless e via cavo, ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I bagni dispongono di set di cortesia firmati e asciugacapelli.

Posizione

Sofitel Hangzhou Westlake si trova nel centro di Hangzhou, a 5 minuti a piedi da West Lake e 3 di auto da Ponte Rotto. Questo hotel di lusso dista 3,5 km da Piazza Wulin e 3,6 km da Città della seta cinese di Hangzhou.

Nelle vicinanze

West Lake(0.3 miglia)
Centro Commerciale Westlake Yintai(0.3 miglia)
Seconda Parte del Parco(0.5 miglia)
Qinghefang Old Street(0.6 miglia)
Piazza Wushan(0.6 miglia)
Xihu Tiandi(0.6 miglia)
Padiglione di Chenghuang(0.6 miglia)
Museo d'Arte del Bronzo di Zhu Bingren(0.6 miglia)
Ex residenza di Hu Xueyan(0.7 miglia)
Parco Liulang Wenying(0.7 miglia)
Museo della Storia di Hangzhou(0.7 miglia)
Museo della medicina tradizionale cinese(0.7 miglia)
Accademia Cinese dell'Arte(0.8 miglia)
Moschea Phoenix(0.9 miglia)
Mercato notturno di Wushan(0.9 miglia)
L'aeroporto internazionale più vicino è Hangzhou (HGH-Xiaoshan Intl.)(23.1 miglia)

Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni

Posizione

333 Westlake Avenue, Shangcheng District, Hangzhou, Cina

West Lake (0.3 miglia)

Centro Commerciale Westlake Yintai (0.3 miglia)

Seconda Parte del Parco (0.5 miglia)

Qinghefang Old Street (0.6 miglia)

Piazza Wushan (0.6 miglia)

Xihu Tiandi (0.6 miglia)

Altre informazioni sulla posizione

Opzioni camera

8

Camera Luxury, 1 letto king, vista città

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

484 ft²

Aria condizionata

Wi-Fi (gratuito)

Vasca da bagno profonda

5

Camera Superior, 2 letti singoli

Dettagli della camera

2 Letti Singoli

Posti letto: 2

377 ft²

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

5

Camera Superior, 2 letti singoli, vista città

Dettagli della camera

2 Letti Singoli

Posti letto: 2

377 ft²

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

9

Camera Luxury, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

484 ft²

Aria condizionata

Wi-Fi (gratuito)

Vasca da bagno profonda

12

Suite, 1 letto king (Prestige)

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

861 ft²

Zona pranzo separata

Aria condizionata

Wi-Fi (gratuito)

Soggiorno separato

5

Camera Superior, 1 letto king, vista città

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

377 ft²

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

6

Camera Superior, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

377 ft²

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

9

Suite Junior, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

646 ft²

Aria condizionata

Wi-Fi (gratuito)

Soggiorno separato

8

Camera Luxury, 1 letto king, accesso al Club Lounge

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

484 ft²

Aria condizionata

Wi-Fi (gratuito)

Vasca da bagno profonda

1

Camera Luxury, 2 letti singoli

Dettagli della camera

2 Letti Singoli

Posti letto: 2

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

8

Camera Luxury, 1 letto king, accesso al Club Lounge, vista città

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

484 ft²

Aria condizionata

Wi-Fi (gratuito)

Vasca da bagno profonda

Recensioni degli ospiti su Sofitel Hangzhou Westlake

8.3

Molto buono

Sulla base di 723 recensioni verificate

Per quale tipo di viaggio viene scelta la struttura?

Lavoro

36%

In coppia

22%

Famiglia

25%

Gruppo

9%

In solitaria

6%

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

A Sofitel Hangzhou Westlake, i viaggiatori lodano costantemente la posizione centrale vicino al Lago dell'Ovest e, in generale, il servizio cordiale, segnalando tuttavia strutture datate e alcuni problemi di manutenzione nelle camere o con l'aria condizionata; la pulizia è solitamente impeccabile e la qualità della colazione varia da eccellente a non uniforme.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

A Sofitel Hangzhou Westlake, i viaggiatori lodano costantemente la posizione centrale vicino al Lago dell'Ovest e, in generale, il servizio cordiale, segnalando tuttavia strutture datate e alcuni problemi di manutenzione nelle camere o con l'aria condizionata; la pulizia è solitamente impeccabile e la qualità della colazione varia da eccellente a non uniforme.

Molti trovano le camere spaziose e confortevoli, anche se Wi-Fi, materassi e bagni possono deludere a causa dell'età o dell'usura. L'accesso al lago è facile, ma il traffico o gli attraversamenti possono essere scomodi per alcuni ospiti. Aspettatevi una base comoda con un servizio cortese in un hotel più datato ma ben curato.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizi

Le strutture e le aree comuni appaiono datate e al di sotto dello standard di un hotel a cinque stelle per alcuni, anche se la manutenzione è generalmente accettabile.

Recensioni degli ospiti correlate

10

Masato

7 mag 2023

·

Soggiorno di 2 notti

プライベートなプールで家族と遊べる

プライベートなプールで家族と遊べる

4

JEAN

10 giu 2024

·

Soggiorno di 1 notte

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Jade

6 giu 2025

·

Soggiorno di 2 notti

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

4

Youzhu

25 ott 2022

·

Soggiorno di 1 notte

设施过于老旧不推荐

设施过于老旧不推荐

4

Anaïs

26 lug 2025

·

Soggiorno di 1 notte

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

8

Yang

18 dic 2024

·

Soggiorno di 4 notti

Good location, but facilities a bit old.

Good location, but facilities a bit old.

8

JUNGHYUN

29 ott 2025

·

Soggiorno di 4 notti

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

4

Benjamin

18 gen 2026

·

Soggiorno di 1 notte

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

10

Huo

11 giu 2025

·

Soggiorno di 1 notte

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

6

Ka Fai Joseph

30 nov 2025

·

Soggiorno di 2 notti

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Pulizia

Le camere sono generalmente molto pulite e ben tenute, e il servizio di pulizia è spesso elogiato. Alcuni ospiti hanno notato delle lacune e piccoli problemi di manutenzione nei bagni.

Recensioni degli ospiti correlate

10

Jianlong

22 set 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

zengqin

22 feb 2026

·

Soggiorno di 4 notti

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 mar 2025

·

Soggiorno di 3 notti

Very well located, clean, good breakfast

Very well located, clean, good breakfast

10

Wei

4 ott 2023

·

Soggiorno di 3 notti

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

10

Kwok Wing

1 dic 2025

·

Soggiorno di 2 notti

Clean room! Polite staff!

Clean room! Polite staff!

10

SANGHO

23 nov 2025

·

Soggiorno di 2 notti

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

8

Vincent

8 mar 2025

·

Soggiorno di 3 notti

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

8

JUNGHYUN

29 ott 2025

·

Soggiorno di 4 notti

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

6

Kim Hua

31 dic 2023

·

Soggiorno di 4 notti

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.

8

Hui Cheng

22 nov 2024

·

Soggiorno di 3 notti

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

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Camere

Le camere sono spesso spaziose e confortevoli, ma molti notano un arredamento datato e segni di usura, con alcuni bagni che necessitano di ristrutturazione. Le segnalazioni includono aria condizionata debole, materassi non uniformi, viste limitate agli piani inferiori e Wi-Fi occasionalmente inaffidabile.

Recensioni degli ospiti correlate

2

CHEE YEN

9 apr 2024

·

Soggiorno di 3 notti

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.

8

Peng

15 mag 2025

·

Soggiorno di 5 notti

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.

10

Jade

6 giu 2025

·

Soggiorno di 2 notti

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.

6

Matt

29 nov 2024

·

Soggiorno di 2 notti

The Bathrooms need to be updated

The Bathrooms need to be updated

8

Tzu-hui

19 dic 2025

·

Soggiorno di 2 notti

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

入住2樓開窗看不到市景很失望，畢竟訂的是市景房，清潔人員陳松霞很棒，從住宿使用習慣協助調整房內用具，是優秀員工，很感謝他～

8

Vincent

8 mar 2025

·

Soggiorno di 3 notti

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.

4

Benjamin

18 gen 2026

·

Soggiorno di 1 notte

Dated, room felt like a sauna, nothing like a Sofitel should be

Dated, room felt like a sauna, nothing like a Sofitel should be

6

Hany

4 apr 2025

·

Soggiorno di 3 notti

Old dated rooms and clean

Old dated rooms and clean

8

Hui Cheng

22 nov 2024

·

Soggiorno di 3 notti

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 nov 2025

·

Soggiorno di 2 notti

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizio

Il servizio è spesso descritto come cordiale e disponibile, con personale che si impegna per assistere. Alcuni ospiti hanno riscontrato delle lacune o momenti di non professionalità, soprattutto per quanto riguarda la ristorazione e i conti.

Recensioni degli ospiti correlate

10

Jianlong

22 set 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

4

JEAN

10 giu 2024

·

Soggiorno di 1 notte

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

Wee Hong

26 dic 2025

·

Soggiorno di 2 notti

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.

4

Anaïs

26 lug 2025

·

Soggiorno di 1 notte

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Tin Kin

23 giu 2025

·

Soggiorno di 2 notti

Excellent service. Value for money

Excellent service. Value for money

10

Haitian

23 gen 2025

·

Soggiorno di 1 notte

Very nice location and great service👍

Very nice location and great service👍

10

Gregory

27 ott 2024

·

Soggiorno di 3 notti

The staff were very helpful and accommodating. Highly recommended!

The staff were very helpful and accommodating. Highly recommended!

8

Debbie Miu Kwan

25 nov 2025

·

Soggiorno di 4 notti

The room was great and the staff was always courteous.

The room was great and the staff was always courteous.

10

Huo

11 giu 2025

·

Soggiorno di 1 notte

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!

10

Susan

29 lug 2024

·

Soggiorno di 2 notti

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

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Posizione

Posizione eccezionale e facilmente raggiungibile a piedi, direttamente di fronte al Lago dell'Ovest e vicino ai mezzi pubblici. Il traffico o gli attraversamenti pedonali possono essere scomodi a volte, soprattutto per i viaggiatori con mobilità ridotta.

Recensioni degli ospiti correlate

10

Jianlong

22 set 2023

·

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10

Minchuan

18 lug 2024

·

Soggiorno di 2 notti

Next to the Westlake, very easy to access. Central location

Next to the Westlake, very easy to access. Central location

10

Wei

4 ott 2023

·

Soggiorno di 3 notti

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.

8

Willy C.

3 gen 2025

·

Soggiorno di 3 notti

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food.

10

Bradley

30 giu 2025

·

Soggiorno di 2 notti

Lovely hotel amazing location

Lovely hotel amazing location

10

Thu

16 set 2025

·

Soggiorno di 3 notti

Great location and service.

Great location and service.

8

seulki

1 giu 2025

·

Soggiorno di 4 notti

서호 바로앞에 있어서 좋음

서호 바로앞에 있어서 좋음

6

WEIRAN

9 ott 2024

·

Soggiorno di 1 notte

Very inconvenient to cross to place of interest. Especially to elderly

Very inconvenient to cross to place of interest. Especially to elderly

10

Gail

18 giu 2024

·

Soggiorno di 2 notti

Convent location a block from West Lake, clean comfortable facility, would stay here again.

Convent location a block from West Lake, clean comfortable facility, would stay here again.

6

Ka Fai Joseph

30 nov 2025

·

Soggiorno di 2 notti

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

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Ristorazione

La colazione spesso riceve elogi per la qualità e la scelta, ma diversi ospiti hanno trovato la varietà o lo standard al di sotto delle aspettative. Sono stati segnalati occasionali problemi di servizio.

Recensioni degli ospiti correlate

10

zengqin

22 feb 2026

·

Soggiorno di 4 notti

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

客房很整潔，但是早餐多樣性不夠，住的幾天都是一樣的。

10

Arnaldo

29 mar 2025

·

Soggiorno di 3 notti

Very well located, clean, good breakfast

Very well located, clean, good breakfast

4

JEAN

10 giu 2024

·

Soggiorno di 1 notte

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

When you are familiar with the Accor brand, Sofitel means something in terms of overall quality of service, food and comfort. The Hangzhou westlake hotel is falling short in every aspect. The buffet has nothing to do with the standards of the brand and is closer to a 3 star hotel. The reception staff is willing to help, but besides that, you better run and hide: the bar tender telling you they ran out of champagne (yes in a Sofitel) and trying to sell you a poor sparkling wine, then leaving you the dark at 10.30pm after closing shop, the attendant of the wonton stand telling you abruptly that they are closed at 1.30pm when you just paid and the closing time is 2pm... This place is obviously lacking some professional management

10

SANGHO

23 nov 2025

·

Soggiorno di 2 notti

객실, 침구 다 깨끗하고 조식도 맛있어요

객실, 침구 다 깨끗하고 조식도 맛있어요

4

Anaïs

26 lug 2025

·

Soggiorno di 1 notte

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

Expérience mitigée dans ce Sofitel dont le fameux "rooftop" est réservé uniquement aux abonnés ALL (ce qui n'est aucunement mentionné dans leurs annonces) et mis en avant partout... Le service est quant à lui exécrable (hormis les bagagistes qui sont toujours souriants et prêts à vous aider), sinon on vous force à payer le petit-déjeuner en vous sortant un TPE à 7h du matin alors même que vous avez déjà payé le petit-déjeuner via Hotels.com et ils insistent, vous demandant le cas échéant d'aller voir l'accueil (alors qu'ils ont une ligne directe par téléphone). Le petit-déjeuner avait bien été réglé, mais aucune excuse, on vous place simplement. Très décevant pour un Sofitel, celui-ci n'est pas la hauteur

10

Jie

2 ago 2025

·

Soggiorno di 7 notti

Excellent hotel with great buffet breakfast and very friendly hotel staff

Excellent hotel with great buffet breakfast and very friendly hotel staff

8

JUNGHYUN

29 ott 2025

·

Soggiorno di 4 notti

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.

8

Hui Cheng

22 nov 2024

·

Soggiorno di 3 notti

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

Sofitel Hangzhou is located right next to Westlake which is really convenient. Whilst the property is dated, we were surprised by the cleanliness. The staff is super friendly and never fail to attend to our needs. Breakfast was an excellent selection from chinese to western cuisine. They even offer a takeaway service for coffee & tea at breakfast. One downside is the mattress condition; it’s sunken and warrants a replacement.

6

Ka Fai Joseph

30 nov 2025

·

Soggiorno di 2 notti

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

The hotel claims to be 5 stars but the lobby, facilities and staff manner are not up to this level. 4 stars at most. Dining choices and quality are not 5 stars too. In brief, not the Sofitel standard as expected. However, the room is spacious and very close to West Lake. Traffic around the hotel is pretty congested too. Would consider other 5 stars around the Lake in next trip.

10

Susan

29 lug 2024

·

Soggiorno di 2 notti

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.

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10

Giulio

21 ago 2026

·

Soggiorno di 2 notti

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

Albergo di lusso a due passi dal Lago Occidentale e a distanza pedonale (10-15 minuti) da due linee di metropolitana che collegano il centro di Hangzhou con l'aeroporto. Colazione strepitosa con una scelta infinita di opzioni dolci e salate.

6

edwin

2 settimane fa

·

Soggiorno di 1 notte

Voor mij was het bed veel te hard, de rest was niks op aan te merken

Voor mij was het bed veel te hard, de rest was niks op aan te merken

8

yongchul

3 settimane fa

·

Soggiorno di 3 notti

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

주변 상점 괞찬아요 그리고 객실이 깨끗합니다.

6

Mary

3 settimane fa

·

Soggiorno di 5 notti

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

Hotel is dated and due for an upgrade. The pool is small and old. Unsmiling reception and poor first impression as we discovered the aircon was faulty after unpacking then the safe didn’t work after we changed rooms. Spoken English is limited. However, breakfast was really great with a huge selection of dishes. Good location close to West Lake but underpass to reach it has many steep stairs.

2

Chun Hoe

3 settimane fa

·

Soggiorno di 2 notti

It’s a very very old purely maintained hotel. Super disappointed with my stay.

It’s a very very old purely maintained hotel. Super disappointed with my stay.

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 14:00 alle 00:00

Prima delle 12:00

Cauzione

Per questa struttura ti verrà richiesto di pagare una cauzione completamente rimborsabile.

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

Hai delle domande?

Le risposte istantanee dell'IA si basano su informazioni sugli hotel

Prezzi per le prossime date

settembre 2026

ottobre 2026

Più economico

Più costoso

Prezzo medio per notte per tutte le offerte, con tasse e costi.

Prezzi in USD per 2 ospiti, aggiornati ogni giorno.

2026-09-24: NO DATA
2026-09-25: 131.216436821434USD
2026-09-26: 115.96762973052978USD
2026-09-27: 93.49121632031249USD
2026-09-28: 104.08387043154143USD
2026-09-29: 104.18743190309142USD
2026-09-30: 95.45278833622741USD
2026-10-01: 131.45378729624176USD
2026-10-02: 161.95781048002624USD
2026-10-03: 163.499971145462USD
2026-10-04: 155.01179153247068USD
2026-10-05: 132.50809855753326USD
2026-10-06: 111.37314926376342USD
2026-10-07: 111.37314926376342USD
2026-10-08: 111.23059462415313USD
2026-10-09: 111.44035247579956USD
2026-10-10: 111.34061727408599USD
2026-10-11: 111.31712919493103USD
2026-10-12: 125.16523455546569USD
2026-10-13: 149.9648024811401USD
2026-10-14: 162.2083268014984USD
2026-10-15: 162.46997408976745USD
2026-10-16: 190.63248535894775USD
2026-10-17: 171.21670519088744USD
2026-10-18: 139.10727484048462USD
2026-10-19: 125.16523455546569USD
2026-10-20: 162.2944352649536USD
2026-10-21: 162.24745910664367USD
2026-10-22: 151.66371846492004USD
2026-10-23: 154.41143240299988USD
2026-10-24: 153.09629128381346USD
2026-10-25: 118.39050205556487USD
2026-10-26: 127.39693252576446USD
2026-10-27: 137.398593172554USD
2026-10-28: 155.72057323539732USD
2026-10-29: 141.50011964337156USD
2026-10-30: 141.50011964337156USD
2026-10-31: 155.70765087863157USD
2026-11-01: 127.40716779757689USD
2026-11-02: 127.39693252576446USD
2026-11-03: 127.40716779757689USD
2026-11-04: 127.39693252576446USD
2026-11-05: 127.39693252576446USD
2026-11-06: 127.40716779757689USD
2026-11-07: 141.50011964337156USD
2026-11-08: 126.24733844947814USD
2026-11-09: 131.75221025527952USD
2026-11-10: 127.38835820290373USD
2026-11-11: 127.40716779757689USD
2026-11-12: 127.41355940741728USD
2026-11-13: 120.07689570169829USD
2026-11-14: 141.50011964337156USD
2026-11-15: 127.38835820290373USD
2026-11-16: 127.40716779757689USD
2026-11-17: 127.41355940741728USD
2026-11-18: 127.41355940741728USD
2026-11-19: 127.40716779757689USD
2026-11-20: 127.39693252576446USD
2026-11-21: 141.56579234747312USD
2026-11-22: 127.41355940741728USD
2026-11-23: 127.40716779757689USD
2026-11-24: 132.81490452593994USD

Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. La spa della struttura non sarà disponibile fino a nuovo avviso.

Ti verrà richiesto di pagare la seguente cauzione completamente rimborsabile.

Deposit: CNY 500 per accommodation, per night

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
La struttura è dotata di un estintore antincendio, un rilevatore di fumo, un sistema di sicurezza, un kit di pronto soccorso e delle griglie di protezione per le finestre
La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: ALLSAFE (Accor Hotels).
Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.

Gli articoli personali usa e getta, come spazzolini da denti, dentifricio, pettine, sapone, shampoo e pantofole, sono disponibili su richiesta.

Piscina accessibile dalle 12:00 alle 20:00.
Si richiede la prenotazione per i trattamenti spa. Le prenotazioni possono essere effettuate contattando un hotel prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
Un bambino di età pari o inferiore a 11 anni soggiorna gratuitamente nella camera dei genitori o tutori, utilizzando i letti presenti.
È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
Non è necessaria l'auto per gli spostamenti da e per la struttura.

Costo colazione a buffet: 188 CNY a persona (importo approssimativo).
Navetta per l'aeroporto: 550 CNY per veicolo (solo andata)
Letto aggiuntivo: 288.0 CNY a notte

È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.