I had two rooms booked for a concert at a nearby college stadium. Hotel check in was 3pm. Neither room was ready at 3:50pm when we arrived. There was a line of people out the front door trying to check in. There was only one staff working the front desk. Nobody’s room was ready and he would leave the front desk for each person to personally check the room. I felt terrible for him. His manager was in her office “on the phone” we were told. She never came out to help him with the growing line of customers. My group of 7 had to use the hotel lobby bathroom to get ready for the concert. One room finally became available at 4:40p (almost 2 hours after check in), we were late for the concert that started at 5:20pm. I tried to talk to the manager about our disappointing experience the next morning when it was less busy. She was still unavailable, handling a “maintenance issue” at the time. Though I saw her come out of her office to check breakfast items just minutes later, then saw her playing with a dog minutes after that. I come to this area often to visit my daughter at college. I will never stay at this hotel again, and I will highly recommend that others do not stay here also.
I had two rooms booked for a concert at a nearby college stadium. Hotel check in was 3pm. Neither room was ready at 3:50pm when we arrived. There was a line of people out the front door trying to check in. There was only one staff working the front desk. Nobody’s room was ready and he would leave the front desk for each person to personally check the room. I felt terrible for him. His manager was in her office “on the phone” we were told. She never came out to help him with the growing line of customers. My group of 7 had to use the hotel lobby bathroom to get ready for the concert. One room finally became available at 4:40p (almost 2 hours after check in), we were late for the concert that started at 5:20pm. I tried to talk to the manager about our disappointing experience the next morning when it was less busy. She was still unavailable, handling a “maintenance issue” at the time. Though I saw her come out of her office to check breakfast items just minutes later, then saw her playing with a dog minutes after that. I come to this area often to visit my daughter at college. I will never stay at this hotel again, and I will highly recommend that others do not stay here also.
