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Banyan Tree Puebla

181 US$

/natt

Snitt för september

Banyan Tree Puebla - Image 1

Banyan Tree Puebla - Rum

Banyan Tree Puebla - Rum

Banyan Tree Puebla - Utsikt från rummet

Banyan Tree Puebla - Badrum

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181 US$

/natt

Snitt för september

Genomsnittliga priser per månad

På Banyan Tree Puebla är priset per natt i genomsnitt 173 US$ under den billigaste månaden (januari) och 238 US$ under den dyraste månaden (november), baserat på de senaste 12 månaderna.

Genomsnittligt pris per natt på Banyan Tree Puebla efter månad, senaste 12 månaderna (USD)
Månad	Genomsnittligt pris
januari	173 US$
februari	177 US$
mars	184 US$
april	181 US$
maj	177 US$
juni	176 US$
juli	194 US$
augusti	195 US$
september	181 US$
oktober	199 US$
november	238 US$
december	178 US$

Dyrast: november (ca 238 US$)

Billigast: januari (ca 173 US$)

Om detta boende

Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du bland annat tillgång till utomhuspool och dygnet runt-öppet fitnesscenter. Boendet har även gratis wi-fi, con...

Bekvämligheter

Skäm bort dig med ett besök på deras spa, som erbjuder bland annat massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du bland annat tillgång till utomhuspool och dygnet runt-öppet fitnesscenter. Boendet har även gratis wi-fi, conciergetjänster och barnpassning mot en avgift.

Företagsfaciliteter

Gäster har tillgång till bland annat gratis dagstidningar i lobbyn, kemtvätt/tvättjänster och reception (öppen dygnet runt). Planerar du ett event i Puebla? På detta hotell finns det event- och konferensutrymmen på upp till 460 kvadratmeter, däribland konferensrum och mötesrum. Flygtransfer tur/retur erbjuds mot en avgift (tillgänglig dygnet runt).

Måltider

Ta dig en bit mat på Pasquinel Bistrot, en av de 3 restauranger detta hotell ståtar med, eller stanna på rummet och nyttja dess rumsservice (under begränsade tider). Mindre måltider finns även på deras kafé. Koppla av med en drink på en av boendets 2 barer/lounger. Lokal frukost serveras dagligen mot en avgift från 07.00 till 12.00.

Rum

Känn dig som hemma i ett av de 78 luftkonditionerade rummen med minibar och espressobryggare. Sängen har bäddmadrass och sängtillbehör av högsta kvalitet. Gratis fast internetanslutning och wi-fi. Underhållning erbjuds i form av en 55-tums smart-tv med kabelkanaler. Privat badrum med dusch, regndusch och lyxtoalettartiklar.

Läge

Banyan Tree Puebla ligger i hjärtat av Puebla, en kvarts promenad från både Zócalo de Puebla och Templo conventual de San Francisco. Detta hotell med familjevänlig profil ligger 18,4 km från Africam-safari och 14,4 km från Den stora pyramiden i Cholula.

Vad finns i närheten

Templo conventual de San Francisco(0.1 miles)
Teatro Principal de Puebla(0.2 miles)
Konstnärskvarteren(0.3 miles)
Pueblas kongresscenter(0.3 miles)
El Parian-marknaden(0.3 miles)
Alfenique House(0.4 miles)
Candy Street(0.4 miles)
Bubasbron(0.4 miles)
Mexikanska revolutionsmuseet(0.5 miles)
Santa Monicas kloster och museum för religiös konst(0.5 miles)
La Calle de los Dulces(0.5 miles)
Skyddsängeln(0.5 miles)
Ovando bro(0.5 miles)
Museo de la Memoria Histórica Universitaria(0.6 miles)
Kompaniets kyrka(0.6 miles)
Banyan Tree Puebla rekommenderar att du använder flygplatsen Puebla, Puebla (PBC-Hermanos Serdan Intl.)(21.7 miles)

Parkering
Flygplatstransfer
Restaurang
Pool
Rumservice
Parkeringsservice

Läge

10 Norte #1402, Col. Barrio del Alto, Barrio Del Alto, Puebla, Puebla, Mexiko

Templo conventual de San Francisco (0.1 miles)

Teatro Principal de Puebla (0.2 miles)

Konstnärskvarteren (0.3 miles)

Pueblas kongresscenter (0.3 miles)

El Parian-marknaden (0.3 miles)

Alfenique House (0.4 miles)

Mer platsinformation

Rumsalternativ

12

Bliss Suite

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

1001 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

9

Urban Junior Suite King

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

538 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

11

Urban Room King

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

495 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

12

Bliss Junior Suite

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

678 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

11

Urban Junior Suite Double

Information om rummet

2 Dubbelsängar

Sovplats 3

538 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

10

Urban Room Double

Information om rummet

2 Dubbelsängar

Sovplats 3

495 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

16

Harmony Suite

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

2260 ft²

Separat matplats

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

9

Urban Bliss

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

495 ft²

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

8

Serenity Suite

Information om rummet

1 Extra Stor Dubbelsäng

Sovplats 2

1249 ft²

Separat matplats

Luftkonditionering

Uppvärmning

Wi-Fi (gratis)

Gästrecensioner

8.9

Fantastiskt

Baserat på 756 verifierade recensioner

Vad gäster tycker

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

I recensioner av Banyan Tree Puebla lyfter resenärer ofta fram den vackra, historiska fastigheten, bekväma och rymliga rum, centrala läge och takutsikten, men noterar återkommande problem med ojämn service och mat, ljud från rummen samt tillfälliga underhålls- eller klimatkontrollproblem.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

Vad gäster tycker

I recensioner av Banyan Tree Puebla lyfter resenärer ofta fram den vackra, historiska fastigheten, bekväma och rymliga rum, centrala läge och takutsikten, men noterar återkommande problem med ojämn service och mat, ljud från rummen samt tillfälliga underhålls- eller klimatkontrollproblem.

Många framhäver också vänlig och uppmärksam personal och generellt rena, välskötta utrymmen. Vissa upplevde parkering utanför hotellet mot en avgift samt sporadiska problem vid in- och utcheckning, fakturering eller rumsplacering. Förvänta dig en välskött vistelse med minnesvärda utrymmen och utsikt, men inte en felfri konsekvens.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Faciliteter

Takpoolen och baren med utsikt över staden och vulkanen får genomgående lovord, och den historiska fastigheten och terrasserna är en höjdpunkt. Flera gäster noterar att parkeringen ligger utanför hotellet och medför en extra avgift.

Relaterade gästrecensioner

10

Gale

20 juli 2024

·

Stannade 4 nätter

Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!

Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!

8

RICARDO

5 nov. 2023

·

Stannade 1 natt

ME GUSTO LA CAMA Y LAS ALMOHADAS MUY COMODAS. NO TIENEN ESTACIONAMIENTO.

ME GUSTO LA CAMA Y LAS ALMOHADAS MUY COMODAS. NO TIENEN ESTACIONAMIENTO.

10

Rafael

23 dec. 2022

·

Stannade 1 natt

Me gusto la alberca en el techo y la temperatura del agua.

Me gusto la alberca en el techo y la temperatura del agua.

10

GISELL

5 jan. 2025

·

Stannade 1 natt

Todo excelente, lo unico que no me agradó es que el estacionamiento es en el calle.

Todo excelente, lo unico que no me agradó es que el estacionamiento es en el calle.

10

David H

14 juli 2025

·

Stannade 5 nätter

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

10

Arun

22 dec. 2024

·

Stannade 4 nätter

Great location, amazing views from rooftop dining/pool area, good dining optione

Great location, amazing views from rooftop dining/pool area, good dining optione

2

MARCELA

26 maj 2024

·

Stannade 1 natt

El hotel es pequeño, si hay boda es un desastre, nos entregaron 1.5hrs tarde la habitación, el precio de los alimentos es excesivo y una locura no corresponde al sabor y calidad por supuesto, no tiene estacionamiento en la propiedad, tienen que mover tu auto unas cuadras al estacionamiento, el ambiente y montaje de la terraza no es apto como para invitarte a quedarte. El personal es amable pero tiene pocas herramientas para actuar. Las instalaciones están muy bonitas el problema es la operación y devolverle al cliente la experiencia por la que pago

El hotel es pequeño, si hay boda es un desastre, nos entregaron 1.5hrs tarde la habitación, el precio de los alimentos es excesivo y una locura no corresponde al sabor y calidad por supuesto, no tiene estacionamiento en la propiedad, tienen que mover tu auto unas cuadras al estacionamiento, el ambiente y montaje de la terraza no es apto como para invitarte a quedarte. El personal es amable pero tiene pocas herramientas para actuar. Las instalaciones están muy bonitas el problema es la operación y devolverle al cliente la experiencia por la que pago

10

Christophe

12 juli 2023

·

Stannade 3 nätter

Really nice hotel and nice pool on the roof top. Need to improve the breakfast service.

Really nice hotel and nice pool on the roof top. Need to improve the breakfast service.

10

Madeline

20 apr. 2023

·

Stannade 3 nätter

The Banyan Tree Puebla is an excellent hotel within 5 min walking distance from downtown Puebla in a safe neighborhood. The property is quiet and relaxing. The staff are helpful and Charlie the concierge went above and beyond to help arrange last minute transportation and appointments for us. We also loved the view from the rooftop restaurant!

The Banyan Tree Puebla is an excellent hotel within 5 min walking distance from downtown Puebla in a safe neighborhood. The property is quiet and relaxing. The staff are helpful and Charlie the concierge went above and beyond to help arrange last minute transportation and appointments for us. We also loved the view from the rooftop restaurant!

10

LAURA SILVIA IÑIGO

4 aug. 2023

·

Stannade 2 nätter

Todo estuvo excelente. No me gustó que cobren la noche de estacionamiento $220.00 debería de estar incluido.

Todo estuvo excelente. No me gustó que cobren la noche de estacionamiento $220.00 debería de estar incluido.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Renlighet

Många recensioner nämner mycket rena rum och allmänna utrymmen. Dock återkommer kommentarer om lukt i badrummen, slitna handdukar och enstaka brister i renligheten, såsom duschmunstycken, avlopp eller skadedjur.

Relaterade gästrecensioner

8

Josefina

6 feb. 2023

·

Stannade 1 natt

Las toallas de la habitación eran muy duras , ya no eran blancas y muy viejas

Las toallas de la habitación eran muy duras , ya no eran blancas y muy viejas

10

ANA CECILIA

26 juli 2023

·

Stannade 1 natt

La limpieza puede mejorar . Especialmente en el baño

La limpieza puede mejorar . Especialmente en el baño

6

Gibran

1 apr. 2024

·

Stannade 2 nätter

En el pasillo de los baños en el restaurante habia cucarachas muertas El baño olia feo en la habitacion El domingo no pudimos desayunar en el hotel por que habia un evento y nos retraso los planes que teniamos

En el pasillo de los baños en el restaurante habia cucarachas muertas El baño olia feo en la habitacion El domingo no pudimos desayunar en el hotel por que habia un evento y nos retraso los planes que teniamos

10

Yaidi Daniela

30 okt. 2025

·

Stannade 1 natt

Todo muy limpio y con una excelente atención por parte del personal, lamentablemente no pude tomar el desayuno ya que tenía que salir muy temprano :( pero se me ofreció amablemente. Un gran lugar para descansar

Todo muy limpio y con una excelente atención por parte del personal, lamentablemente no pude tomar el desayuno ya que tenía que salir muy temprano :( pero se me ofreció amablemente. Un gran lugar para descansar

6

Ian

4 jan. 2023

·

Stannade 19 358 nätter

El baño tenia un olor muy fuerte a drenaje el cuál no se pudo corregir.

El baño tenia un olor muy fuerte a drenaje el cuál no se pudo corregir.

8

Brenda

25 nov. 2025

·

Stannade 2 nätter

Me encantó el hotel, tiene historia, su jardín todo …sus cuartos están muy bonitos el servicio bueno la comida todo , el único detalle es las toallas se ven bastante usadas o percudidas deberían cambiarlas es o lo que yo les sugiero

Me encantó el hotel, tiene historia, su jardín todo …sus cuartos están muy bonitos el servicio bueno la comida todo , el único detalle es las toallas se ven bastante usadas o percudidas deberían cambiarlas es o lo que yo les sugiero

10

marisol

24 nov. 2025

·

Stannade 1 natt

Limpieza , y atención

Limpieza , y atención

10

Rafael

27 feb. 2024

·

Stannade 3 nätter

Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city

Relaxing ambiance, clean and comfortable, sewer smell at times was a downside but seems to be all over the city

10

Alex

30 okt. 2025

·

Stannade 2 nätter

Staff was fantastic, room was spotless and extremely comfortable

Staff was fantastic, room was spotless and extremely comfortable

10

German

20 nov. 2025

·

Stannade 3 nätter

Room was beautiful and always clean. Great staff!

Room was beautiful and always clean. Great staff!

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Rum

Rummen är rymliga, stilfulla och bekväma med bra sängkläder och viss fin utsikt. Återkommande nackdelar inkluderar gatuljud eller ljud från taket, svag A/C eller avbrott i varmvattnet, samt enstaka underhållsfel och rapporter om opålitligt Wi-Fi för arbete.

Relaterade gästrecensioner

8

Antonio

2 apr. 2024

·

Stannade 1 natt

mucho ruido en las recamaras por ventanas que dan a calle, muy ruidosa y difícil descansar así.

mucho ruido en las recamaras por ventanas que dan a calle, muy ruidosa y difícil descansar así.

6

ABEL

31 maj 2024

·

Stannade 1 natt

El hotel está bonito, la habitación estaba de muy buen tamaño y muy bonita, con buena decoración, su baño espacioso y elegante, la terraza del hotel con buenas vistas a las iglesias de Puebla, ubicación cercana al centro histórico. El único pero relevante problema que tuvo mi estancia es que el aire acondicionado no funcionaba y fuimos en un día caluroso por lo que en la noche no pudimos descansar por el bochorno, lo reportamos y fueron muy atentos e intentaron resolverlo brindándome un cooler, lo cual no resolvió por completo pero si ayudó, eso se aprecia que hayan intentado resolverlo y también me dieron de cortesía el desayuno tratando de compensar los inconvenientes, conclusión en un hotel de esta categoría de lujo deben ser cuidadosos que funcione su instalación de aire acondicionado porque te puede generar malestar y no poder descansar si la noche es calurosa, sin embargo dándoles el beneficio de la duda de que fué algo aislado su problema con la instalación del aire acondicionado si consideraría regresar en otra ocasión

El hotel está bonito, la habitación estaba de muy buen tamaño y muy bonita, con buena decoración, su baño espacioso y elegante, la terraza del hotel con buenas vistas a las iglesias de Puebla, ubicación cercana al centro histórico. El único pero relevante problema que tuvo mi estancia es que el aire acondicionado no funcionaba y fuimos en un día caluroso por lo que en la noche no pudimos descansar por el bochorno, lo reportamos y fueron muy atentos e intentaron resolverlo brindándome un cooler, lo cual no resolvió por completo pero si ayudó, eso se aprecia que hayan intentado resolverlo y también me dieron de cortesía el desayuno tratando de compensar los inconvenientes, conclusión en un hotel de esta categoría de lujo deben ser cuidadosos que funcione su instalación de aire acondicionado porque te puede generar malestar y no poder descansar si la noche es calurosa, sin embargo dándoles el beneficio de la duda de que fué algo aislado su problema con la instalación del aire acondicionado si consideraría regresar en otra ocasión

8

Melanie

10 mars 2025

·

Stannade 3 nätter

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

8

Alejandro

20 jan. 2026

·

Stannade 2 nätter

La habitacion amplia y muy comoda, simpre nos gusta regresar a este hotel cada que visitamos Puebla. Lo recomiendo amoliamente.

La habitacion amplia y muy comoda, simpre nos gusta regresar a este hotel cada que visitamos Puebla. Lo recomiendo amoliamente.

4

Elena

18 dec. 2022

·

Stannade 1 natt

We had to leave the hotel because they had not had hot water in almost 24hrs and didnt know when it'd be repaired.

We had to leave the hotel because they had not had hot water in almost 24hrs and didnt know when it'd be repaired.

10

Philippe

3 aug. 2024

·

Stannade 3 nätter

Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.

Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.

10

Rosa María

12 maj 2025

·

Stannade 3 nätter

Es un hotel muy bonito y elegante. Con excelente ropa de cama y habitación confortable.

Es un hotel muy bonito y elegante. Con excelente ropa de cama y habitación confortable.

8

Miguel

3 jan. 2026

·

Stannade 2 nätter

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.

WiFi connection needs to improve and they do not have a work center or a place in the room for you to work. The staff was very friendly and they offered me a table at the restaurant but it did not have a place to plug in and the WiFi was terrible.

10

Zachary

11 nov. 2023

·

Stannade 1 natt

Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff

Amazingly comfortable le hotel, beds super comfy, tub for 2 and great location. Rooftop great for sunsets, clean and friendly staff

10

Ana

21 apr. 2025

·

Stannade 2 nätter

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

Var detta till hjälp?

AI-genererad sammanfattning baserad på de senaste gästrecensionerna

Service

Åsikterna går isär: många gäster beskriver en varm och uppmärksam personal och effektiv hjälp, medan andra rapporterar långsam eller ohjälpsam service i receptionen, ofullständiga VIP-förmåner, problem med fakturering eller rumsplacering samt förseningar.

Relaterade gästrecensioner

6

Jorge

24 nov. 2024

·

Stannade 2 nätter

El hotel está muy bonito El Servicio de la gente del hotel en recepción muy malo, poco amable y muy incapaz En los Restaurantes bien, la comida muy buena

El hotel está muy bonito El Servicio de la gente del hotel en recepción muy malo, poco amable y muy incapaz En los Restaurantes bien, la comida muy buena

10

Michael

7 mars 2025

·

Stannade 2 nätter

Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!

Fantastic property, modern, beautiful, well appointed and decorated! Amazing and well trained staff; super friendly, helpful and knowledgeable! A million thanks for an absolutely wonderful stay!

4

carlos

31 maj 2024

·

Stannade 1 natt

Pesimo servicio se tardwron 55 mins en traerme una secadora

Pesimo servicio se tardwron 55 mins en traerme una secadora

10

Rodrigo

20 nov. 2023

·

Stannade 3 nätter

While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent

While breakfast is reasonably good, flavor and variety can be improved. The service and attitude from all staff is impecable. Facilities are in very good conditions and the overall experience is excellent

2

Anahi

19 nov. 2025

·

Stannade 2 nätter

Pésimo servicio, lentos, de mala gana, pedí factura me la negaron diciendo que Expedia me l tenía que expedir. Una lástima porque yo creí que sería un servicio de Excelencia. Solo se salvó el spa.

Pésimo servicio, lentos, de mala gana, pedí factura me la negaron diciendo que Expedia me l tenía que expedir. Una lástima porque yo creí que sería un servicio de Excelencia. Solo se salvó el spa.

6

mauricio

16 sep. 2025

·

Stannade 1 natt

El servicio de las recepcionistas pésimo!!!

El servicio de las recepcionistas pésimo!!!

2

Maira

14 okt. 2024

·

Stannade 1 natt

Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!

Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!

8

Georgina

20 nov. 2025

·

Stannade 2 nätter

Mal servicio

Mal servicio

10

Alex

30 okt. 2025

·

Stannade 2 nätter

Staff was fantastic, room was spotless and extremely comfortable

Staff was fantastic, room was spotless and extremely comfortable

10

Monty

11 juni 2025

·

Stannade 3 nätter

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.

Great location, property well maintained but the main rating is the customer service, this place is customer based, from the moment you arrive to the moment you leave, the attention to the customer is primal. Every employee I encountered was very polite and attentive, they are there to answer every question you could have or need. The food is also great and plenty, overall I recommend this place for your short or long stay. They will be there to make sure you enjoy your stay.

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Läge

Generellt sett anses hotellet centralt beläget och bekvämt för den historiska stadskärnan, med enkel tillgång till restauranger och sevärdheter samt takutsikt över solnedgången. Några tyckte dock att omgivningarna var mindre tilltalande eller promenaden längre än förväntat, och vissa rapporterade gatuljud eller ljud från demonstrationer.

Relaterade gästrecensioner

8

Lorena

18 mars 2025

·

Stannade 2 nätter

Bonita pero los alrededores no

Bonita pero los alrededores no

10

Carlos

15 feb. 2025

·

Stannade 1 natt

Beautiful hotel located in the heart of downtown Puebla

Beautiful hotel located in the heart of downtown Puebla

8

Melanie

10 mars 2025

·

Stannade 3 nätter

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

The property is beautiful and our room was very nicely appointed. The rooftop was the perfect place for sunset! With a view of the volcano. The location is further from the historic center than I would suggest to stay. We love to walk but there is so much to walk and see that adding the extra to get back to the hotel was a bit much. All the shopping and restaurants are around the historic square so we found we would Uber from the hotel to the square then start walking from there. The disappointment with our room was it was hot. The AC would not adequately cool the room. We asked for a fan but it was still stuffy. It’s almost as if they controlled the temps ever though we had a control panel in our room. Also we were on the 4th floor and every night around 10 the sounds of dragging chairs above us was very loud. So loud that it woke us up. I thin it must have been coming from the rooftop when they close for the evening. Staff needs to be attentive to not dragging chairs and realize it is very loud to the floor below them. The hotel is very nice however I would not suggest it because of the location and the cost when dealing with a hot room and the noise from above.

10

Paulina

24 okt. 2024

·

Stannade 2 nätter

Muy buen servicio, disponibilidad del personal en todo momento, ubicación y vistas. La vista hacia los volcanes con la puesta de sol es imperdible.

Muy buen servicio, disponibilidad del personal en todo momento, ubicación y vistas. La vista hacia los volcanes con la puesta de sol es imperdible.

10

Sylvester

29 juli 2024

·

Stannade 2 nätter

If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.

If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.

10

Arun

22 dec. 2024

·

Stannade 4 nätter

Great location, amazing views from rooftop dining/pool area, good dining optione

Great location, amazing views from rooftop dining/pool area, good dining optione

10

Ana

21 apr. 2025

·

Stannade 2 nätter

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

Excellent hotel located very central and convenient to different options from shopping to eating. The staff was amazing and efficient, my only complaint was that the temperature in the room could not be cooler.

10

Madeline

20 apr. 2023

·

Stannade 3 nätter

The Banyan Tree Puebla is an excellent hotel within 5 min walking distance from downtown Puebla in a safe neighborhood. The property is quiet and relaxing. The staff are helpful and Charlie the concierge went above and beyond to help arrange last minute transportation and appointments for us. We also loved the view from the rooftop restaurant!

The Banyan Tree Puebla is an excellent hotel within 5 min walking distance from downtown Puebla in a safe neighborhood. The property is quiet and relaxing. The staff are helpful and Charlie the concierge went above and beyond to help arrange last minute transportation and appointments for us. We also loved the view from the rooftop restaurant!

10

DIEGO

9 aug. 2023

·

Stannade 2 nätter

Great place. Safe. You can get a uber and go to the town square in 5-10min. Thabk you Enrique for the great hospitality.

Great place. Safe. You can get a uber and go to the town square in 5-10min. Thabk you Enrique for the great hospitality.

10

JOSE RAUL

5 jan. 2025

·

Stannade 5 nätter

Muy buen servicio e instalaciones. Muy céntrico

Muy buen servicio e instalaciones. Muy céntrico

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Måltider

Maten får blandade recensioner: vissa njöt av välsmakande måltider, thailändska alternativ och brunch, men det finns upprepade klagomål på dålig kvalitet eller underkokta rätter, den italienska restaurangen, mediokra frukostar, långsam eller oorganiserad service samt höga priser.

Relaterade gästrecensioner

10

Alicia

12 juni 2025

·

Stannade 2 nätter

Todo excelente. Restaurante tailandés maravilloso , buena decoración. El desayuno no tan bueno

Todo excelente. Restaurante tailandés maravilloso , buena decoración. El desayuno no tan bueno

8

Alastair

6 juni 2022

·

Stannade 3 nätter

Great hotel overall. Location, quality of service, etc. The one weakness is the food. Expensive and not up to par with the surrounding

Great hotel overall. Location, quality of service, etc. The one weakness is the food. Expensive and not up to par with the surrounding

8

Jesus Rodolfo

6 apr. 2023

·

Stannade 2 nätter

Las ventanas no aíslan el sonido de la calle y no se puede dormir. El desayuno muy promedio.

Las ventanas no aíslan el sonido de la calle y no se puede dormir. El desayuno muy promedio.

8

Doris

26 feb. 2025

·

Stannade 2 nätter

Beautiful property and great staff. The food was average at the hotel

Beautiful property and great staff. The food was average at the hotel

6

Ernesto

12 mars 2025

·

Stannade 2 nätter

El servicio es bastante malo en el restaurante.

El servicio es bastante malo en el restaurante.

8

Leonardo

12 sep. 2024

·

Stannade 1 natt

El hotel está muy bonito, muy limpio pero la comida muy mala y no todos los restaurantes están abiertos

El hotel está muy bonito, muy limpio pero la comida muy mala y no todos los restaurantes están abiertos

4

Charles

3 feb. 2025

·

Stannade 1 natt

food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.

food in italian restaurant, chello, was terrible. Returned the pizza (tasted like cardboard). Service was ok. Then went to breakfast. That restaurant opens at 7, arrived 7:30, and nothing was set up and noone really cared. This is not typical of the Banyan Tree glagship.

10

David H

14 juli 2025

·

Stannade 5 nätter

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

This is an excellent place to stay in Puebla, with lovely rooms, nice restaurants and great staff. Abraham who works in the rooftop bar was an excellent host to us every night we were there! Thanks Abraham.

6

Julian

26 dec. 2024

·

Stannade 3 nätter

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.

6

Daniel

31 mars 2025

·

Stannade 1 natt

El hotel muy bonito! La comida y servicio dejan mucho que desear de un Banyan Tree. Pedimos pollo empanizado para mi hijo en el área de alberca y nos trajeron pescado “crudo” Papas fritas crudas, tacos dorados con queso “pasado” en fin las instalaciones no son congruentes con la comida y el servicio!!

El hotel muy bonito! La comida y servicio dejan mucho que desear de un Banyan Tree. Pedimos pollo empanizado para mi hijo en el área de alberca y nos trajeron pescado “crudo” Papas fritas crudas, tacos dorados con queso “pasado” en fin las instalaciones no son congruentes con la comida y el servicio!!

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10

Andrea

för 3 veckor sedan

·

Stannade 2 nätter

Nos fue muy bien, lo único un poco gastadas las toallas de la alberca ! Pero secan muy bien

Nos fue muy bien, lo único un poco gastadas las toallas de la alberca ! Pero secan muy bien

6

Eduardo

förra månaden

·

Stannade 3 nätter

El aire acondicionado en las habitaciones o no funcionaba o funcionaba mal, un cambio de habitaciones que no resolvió el problema

El aire acondicionado en las habitaciones o no funcionaba o funcionaba mal, un cambio de habitaciones que no resolvió el problema

6

Carlos

14 juli 2026

·

Stannade 1 natt

Hotel de 5!estrellas, pero que parece de 4

Hotel de 5!estrellas, pero que parece de 4

10

Ezequiel

2 juli 2026

·

Stannade 3 nätter

O

O

8

Francisco Javier

21 juni 2026

·

Stannade 1 natt

El bar bien y el desayuno muy bien

El bar bien y el desayuno muy bien

Boendets policy

Instruktioner för incheckning

Allt du behöver veta för en smidig incheckning.

Incheckning

Checka ut

Från 15:00 till 00:00

Innan 12:00

Bra att veta

Ytterligare regler och information om denna fastighet.

Tillval

Ytterligare betalda tjänster du kan efterfråga.

Undrar du något?

Omedelbara AI-svar är baserade på hotellinformation

Priser för kommande datum

september 2026

sö	må	ti	on	to	fr	lö
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $187	18 $242	19 $262
20 $187	21 $184	22 $178	23 $176	24 $176	25 $224	26 $224
27 $175	28 $176	29 $176	30 $176

oktober 2026

Billigare

Dyrare

Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.

Priser i USD för 2 gäster uppdateras dagligen.

Det går inte att checka in efter att receptionen har stängt. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.

Incheckning måste göras av någon som är minst 18 år.

Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
Boendet accepterar kreditkort; ingen kontantbetalning.
Oljud utanför kan höras in på rummen.
På detta boende finns bland annat följande säkerhetsdetaljer: kolmonoxiddetektor, brandsläckare, rökdetektor, säkerhetssystem och förbandslåda.
Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.

Förhandsbokningar krävs för massage och spabehandlingar. Bokningar kan göras genom att kontakta detta hotell innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
Upp till 2 barn, 11 år eller yngre, bor gratis i förälders eller vårdnadshavares rum om inga extrasängar används.
Gäster kan tillåtas att ta med sig husdjur om de kontaktar boendet direkt. Kontaktuppgifter finns i bokningsbekräftelsen (tilläggsavgifter tillkommer, mer information hittar du i avsnittet om avgifter).

Avgift för lokal frukost: MXN 475–1000 för vuxna och MXN 475–999 för barn (ungefärligt pris)
Avgift för flygtransfer: MXN 1250 per fordon (enkel resa, max. antal passagerare 4)
Avgift för parkeringsservice: MXN 220.00 per dag
Avgift för husdjur: MXN 1260 per husdjur per dag
Avgift för extrasäng: MXN 1000.0 per natt

Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.