Comfort Hotel Pacific Cleveland

The first room they gave me the boxspring was smashed under the mattress and the mattress sitting in it and they knew that. The next room they changed me to the shower door three sections kept on falling off every time he used it. There was a big crack and smash in the bathroom door there were holes in the walls And glue. Tape marks on the walls, and the carpet had stains in it. Look like a lot of alcoholics stayed there, banging doors all the time and smelling of drugs in the hallways. The gardens were unkept. The swimming pool had green algae grind along the sides. And they left the automatic robot cleaner for the pool in it continuously. Outside of the pool was filthy and dirty and for the six days we stayed there. No one removed a punctured inflatable large light on the ground with dirt and dirty water all over it. Much of the hotel was like a person had been a hoarder and hoarded things and all different corners and junk. Some days trash in front of the front door stayed there for days. When I asked for a change of room since they gave me the worst room. They had the first night we arrived. They said there was no other rooms available. Although on Expedia biggest travel site in the world, it said they had three rooms available. Their advertise and comforting sign had flickering light in it continuously. It looks like they don’t do any maintenance if they don’t have to. The faucet in the shower leaked all the time. I could tell there’s no point in talking to the people.

Pros -Check In was fast and easy. lots of parking Room Is set out nice. Room is aged but property is in a good loaction. Cons- Noted small cockroaches on the wall when first walked in so pest control needs attention. Night time entry on a dark street and only visible sign was half lit. Corridor/Hallway smelt like pet odors. In my opinion if the the above items where rectified I would give it a better rating.

this place has completley lost the plot Air con had no filter on it free to air tiv does not work at least 5 ladies of the night renting rooms out which is no drama except when you are trying to sleep and you charge 200 a night teh bathrooms was a disgrace the bar not open not even from 5 till 7 i have never complained i take the view bad word of mouth is good enough but wotif should not be advertising this place and what a shame it used to be very good. Dont stayt here unless its 50 a night and you like noise all night. Dreadful

Just average, run down. Cleaning staff were useless. The bar was never open. It was dark, noisey and there were children running around way to late in the evening.

Property badly needs a revamp. Front door is locked at aapprox 7.30pm then only access is via stairs at the rear of the building which involves walking past smelly over flowing rubbish bins. Not sure how you access if you can't handle walking up stairs as lift access to foyer is turned off and all access to foyer is locked. In the evenings there is constant slamming doors and kids running up and down corridor playing and crying. Definitely won't be back anytime soon!

Right in the middle of Cleveland so convenient for restaurants and shops. Reception staff were very friendly and welcoming. The whole place could do with a revamp as was very tired. The lift didn’t work on the day I was there so had to carry bags down one flight of stairs. Rooms are large and the shower was great bed was comfortable. I think that there are long term guests so can get a bit noisy at night. Parking was good and felt safe. No breakfast or restaurant at the motel. There was a bar but I didn’t see it open.

Red flag when I drove into the carpark. There was a guy setup at a table and chairs in the carport beer in one hand smoke in the other supervising? kids on scooters running around the car park. Woken up 11.30 at night by one of the residents I think in the room above me singing nursery rhymes and other noises through an amplification. I wouldn't recommend staying there

The room was born and comfortable. Staff were very helpful, the pool area needs a bit of upgrading, no pool towels, the reception area was very nice. We had a late check out with no problems. I wished we had upgraded for a balcony. Location was excellent with everything very handy

Our toilet was broken from the time we arrived The venue was broken

Staff friendly but property in need of repair.

Cockroaches in the room

The first room they gave me the boxspring was smashed under the mattress and the mattress sitting in it and they knew that. The next room they changed me to the shower door three sections kept on falling off every time he used it. There was a big crack and smash in the bathroom door there were holes in the walls And glue. Tape marks on the walls, and the carpet had stains in it. Look like a lot of alcoholics stayed there, banging doors all the time and smelling of drugs in the hallways. The gardens were unkept. The swimming pool had green algae grind along the sides. And they left the automatic robot cleaner for the pool in it continuously. Outside of the pool was filthy and dirty and for the six days we stayed there. No one removed a punctured inflatable large light on the ground with dirt and dirty water all over it. Much of the hotel was like a person had been a hoarder and hoarded things and all different corners and junk. Some days trash in front of the front door stayed there for days. When I asked for a change of room since they gave me the worst room. They had the first night we arrived. They said there was no other rooms available. Although on Expedia biggest travel site in the world, it said they had three rooms available. Their advertise and comforting sign had flickering light in it continuously. It looks like they don’t do any maintenance if they don’t have to. The faucet in the shower leaked all the time. I could tell there’s no point in talking to the people.

The Motel pictures look good, but it is very old and tired and things appear to have been fixed cheaply. The carpet had stains and the shower grout was mouldy and black. Furniture had broken areas that hadn’t been fixed or replaced. Very very disappointing for a Comfort Inn- we use to own a Comfort Inn Motel so we know what level of updated a motel should have.

Pros -Check In was fast and easy. lots of parking Room Is set out nice. Room is aged but property is in a good loaction. Cons- Noted small cockroaches on the wall when first walked in so pest control needs attention. Night time entry on a dark street and only visible sign was half lit. Corridor/Hallway smelt like pet odors. In my opinion if the the above items where rectified I would give it a better rating.

Dirty and had cockroaches Noise disturbance We left half way through the 2nd night

Staff very friendly. Room was clean but a bit dated.

Room was clean, check in was easy and the front counter staff was friendly.

Staff very friendly and room was clean and heaps of room

Good location in the Redlands Coast, close to transport, restaurants and attractions. The room was large and spotlessly clean. The mattress was quite hard and uncomfortable

Room.was clean, very good for an overnighter.

Staff very friendly. Room was clean but a bit dated.

Property was great, large rooms with everything you needed and staff were excellent. It was in a great location at a great price.

Right in the middle of Cleveland so convenient for restaurants and shops. Reception staff were very friendly and welcoming. The whole place could do with a revamp as was very tired. The lift didn’t work on the day I was there so had to carry bags down one flight of stairs. Rooms are large and the shower was great bed was comfortable. I think that there are long term guests so can get a bit noisy at night. Parking was good and felt safe. No breakfast or restaurant at the motel. There was a bar but I didn’t see it open.

Red flag when I drove into the carpark. There was a guy setup at a table and chairs in the carport beer in one hand smoke in the other supervising? kids on scooters running around the car park. Woken up 11.30 at night by one of the residents I think in the room above me singing nursery rhymes and other noises through an amplification. I wouldn't recommend staying there

Staff very friendly and room was clean and heaps of room

Very plain and in need of some love.

IF you are looking for a quiet stay, DO NOT stay here. Kids running along corridors from as early as 5.30 am. People with loud tv's and their doors open, parties in rooms. I had to go and buy ear plugs to get some sleep. The actual room was clean and a great size. The receptionist is simply beautiful and offered brilliant cus

It appears that currently this Hotel is being used to house families on a longer term basis. The children of said families are allowed to run freely through the premises at all hours. They ride bikes and roller skate down the halls, bang on the piano and generally annoy other guests with squealing, playing tag and other child activities. If we had known this we never would have stayed here. The front desk was asked a number of times what they would do about it, and the response was a shrug of the shoulders. Totally unhappy customers here, and I would never stay again no matter the handiness of the location. The price charged is ridiculous given the conditions/circumstances.

Good location in the Redlands Coast, close to transport, restaurants and attractions. The room was large and spotlessly clean. The mattress was quite hard and uncomfortable

The room was spacious and clean. Rooms are very outdated with old furniture. The bed was the most uncomfortable thing I have ever slept on, hard. The pillows were lumpy and need replacing. Stayed for location and were with a group. Would look for alternatives if I had to stay in the area again.

Rooms not serviced. Beds not made and new towels placed on chair every few days. Hotel is not clean. Air conditioner only remote was in chinese. Reception was generally closed over the holiday period. The is the worst hotel that I have ever stayed at.

The first room they gave me the boxspring was smashed under the mattress and the mattress sitting in it and they knew that. The next room they changed me to the shower door three sections kept on falling off every time he used it. There was a big crack and smash in the bathroom door there were holes in the walls And glue. Tape marks on the walls, and the carpet had stains in it. Look like a lot of alcoholics stayed there, banging doors all the time and smelling of drugs in the hallways. The gardens were unkept. The swimming pool had green algae grind along the sides. And they left the automatic robot cleaner for the pool in it continuously. Outside of the pool was filthy and dirty and for the six days we stayed there. No one removed a punctured inflatable large light on the ground with dirt and dirty water all over it. Much of the hotel was like a person had been a hoarder and hoarded things and all different corners and junk. Some days trash in front of the front door stayed there for days. When I asked for a change of room since they gave me the worst room. They had the first night we arrived. They said there was no other rooms available. Although on Expedia biggest travel site in the world, it said they had three rooms available. Their advertise and comforting sign had flickering light in it continuously. It looks like they don’t do any maintenance if they don’t have to. The faucet in the shower leaked all the time. I could tell there’s no point in talking to the people.

Room was clean, check in was easy and the front counter staff was friendly.

Fantastic place to spend a night. Thank you so much ☺️. The staff was friendly and helpful.

Property was great, large rooms with everything you needed and staff were excellent. It was in a great location at a great price.

The room was born and comfortable. Staff were very helpful, the pool area needs a bit of upgrading, no pool towels, the reception area was very nice. We had a late check out with no problems. I wished we had upgraded for a balcony. Location was excellent with everything very handy

Staff very friendly and room was clean and heaps of room

Super comfy bed; working tv; staff were so friendly & helpful.

It appears that currently this Hotel is being used to house families on a longer term basis. The children of said families are allowed to run freely through the premises at all hours. They ride bikes and roller skate down the halls, bang on the piano and generally annoy other guests with squealing, playing tag and other child activities. If we had known this we never would have stayed here. The front desk was asked a number of times what they would do about it, and the response was a shrug of the shoulders. Totally unhappy customers here, and I would never stay again no matter the handiness of the location. The price charged is ridiculous given the conditions/circumstances.

Friendly place

Easy to get around the shops. Lovely place but needs a lot of updating.

Property was great, large rooms with everything you needed and staff were excellent. It was in a great location at a great price.

Right in the middle of Cleveland so convenient for restaurants and shops. Reception staff were very friendly and welcoming. The whole place could do with a revamp as was very tired. The lift didn’t work on the day I was there so had to carry bags down one flight of stairs. Rooms are large and the shower was great bed was comfortable. I think that there are long term guests so can get a bit noisy at night. Parking was good and felt safe. No breakfast or restaurant at the motel. There was a bar but I didn’t see it open.

good location at a budget cost.

The room was born and comfortable. Staff were very helpful, the pool area needs a bit of upgrading, no pool towels, the reception area was very nice. We had a late check out with no problems. I wished we had upgraded for a balcony. Location was excellent with everything very handy

The location was favourable.

Good value hotel in good location

Very Convenient, walk to Marina shops and restaurants

Good location in the Redlands Coast, close to transport, restaurants and attractions. The room was large and spotlessly clean. The mattress was quite hard and uncomfortable

Property is in a convienent position to stores and restaurants.

this place has completley lost the plot Air con had no filter on it free to air tiv does not work at least 5 ladies of the night renting rooms out which is no drama except when you are trying to sleep and you charge 200 a night teh bathrooms was a disgrace the bar not open not even from 5 till 7 i have never complained i take the view bad word of mouth is good enough but wotif should not be advertising this place and what a shame it used to be very good. Dont stayt here unless its 50 a night and you like noise all night. Dreadful

Just average, run down. Cleaning staff were useless. The bar was never open. It was dark, noisey and there were children running around way to late in the evening.

Right in the middle of Cleveland so convenient for restaurants and shops. Reception staff were very friendly and welcoming. The whole place could do with a revamp as was very tired. The lift didn’t work on the day I was there so had to carry bags down one flight of stairs. Rooms are large and the shower was great bed was comfortable. I think that there are long term guests so can get a bit noisy at night. Parking was good and felt safe. No breakfast or restaurant at the motel. There was a bar but I didn’t see it open.