The Red Farm Relais & Spa

Nos hemos alojado 4 noches. Lo primero de todo es que aparece como hotel 5*, y no, no es un hotel y menos 5*. La ducha con mucho óxido, falta de mantenimiento. Éramos tres personas y me comieron los bichos, solo a mi, que dormía en el sofá cama. Lo reporté y me dijeron que serían mosquitos: no, no son mosquitos. Ademas de que estos picarían a todos, no solo a una persona. Estoy llena de picaduras en espada y brazos. Desde Expedia intentan contactar con ellos y no hay respuesta. Se llama Relais, pero durante los 4 días hubo dos bodas y dos cumpleaños, con música y ruido. No tienen leche vegetal, en caso de intolerancias, llevarlo. A su favor diré que el personal es muy agradable, que la ubicación es buena para conocer Malta y que se aparca bien.

Positives: Staff were lovely Room was large Pool area nice Had a fridge Lots of plug sockets (3-pin and USB) Negatives: General smell of damp in the room Towels that were white with very obvious brown stains Bed mattress was sagging Bath tap running dark yellow water No inside lock on the door Constant banging from above Smell of egg from the toilet

Mycket sen info om hur man checkar in sent. Men vänlig personal och bra frukost. Ligger mitt på Malta men ingen nära service. Bolt eller Uber löser det mesta.

The hotel itself was amazing - the pools, rooms and grounds. Fully booked but still not too many people. Breakfast was great too. Other reviewers complained about a few marks here and there, which is silly because it’s not a new property so naturally there will be small signs of wear and tear but I actually think it adds character. So in terms of the hotel itself 9/10. Where it lets itself down is the staff. The lady who booked us in and served us breakfast was 10/10, really warm and helpful (they should give her a pay rise!). The other staff werent a bit elusive. Maybe because there’s a spa in the hotel, the spa employees seem to do their own thing and aren’t helpful but even the other staff weren't great (I wasn’t asking for anything crazy, just a towel or a bowl etc). Also it seems that day spa customers are given better service but not the actual hotel guests. No one at any point asked us if we wanted drinks (except the lady who checked us in) which is strange as we would’ve spent a lot more money in there. Luckily there is a store less than a two minute walk away that is really well stocked next to a couple of places to eat (a Turkish restaurant and a stall that makes amazing sweet and savoury pastries that were super cheap). Overall I would go back as the hotel itself is beautiful but they really need to sort their staff out. Like I said because the store is so close it wasn’t a huge issue but the whole experience could’ve been a 10/10 with better staff and service!

Trevlig och hjälpsam personal men hotellets skick motsvarar ett tre stjärnigt