Home2 Suites by Hilton Arundel Mills/BWI Airport

Given the wrong room initially. No carts were available initially which was hard for me to get all of our things up to our room and me and my teen had to search the floors for one. The Pool was not cleaned properly. My 4 year old picked up a clump of hair the size of a grown man's fist and we immediately left the pool. . Also so busy it was difficult to find parking. William also should not disturb people with do not disturb and if something is needed to call first so people are fully dressed as we were all getting showers/baths and he wouldn't stop knocking asking for the cart since they only must have 2-3 of them around. We needed showers after being in the nasty pool.

Carpet in the room was coming up.

Every staff member we meet were very courteous and professional. The manager was very kind and the breakfast was amazing. Would definitely stay again.

The room was clean hotel staff friendly but and will stay again

Stff