Hampton Inn Norwich

Clean Pool and Whirlpool conditions, Also great Breakfast Options

I really enjoyed my stay at Hampton Inn Norwich. It had all the basics - clean room, lots of power and USB ports to charge, good water pressure, etc. The pool and hot tub were nice to relax in. The complimentary breakfast was a convenient way to start the day. And the staff were cheerful and helpful. The only negative was that one of their elevators was not working, but this did not seem to delay anything. All-in-all a good stay there.

The property was so functional and inviting. The small bar with a screened in porch and fire pit was a super big bonus and unexpected. Kudos !

Very clean and quiet stay. Loved the available bathroom toiletries/products. Our kid's enjoyed the pool and hot tub. Food was good for breakfast but would have preffered to have more food options.

Bartender called out sick on a Friday night. No backup. :(. Love the hotel, the staff, the shuttle service and the best driver Jim but the mattress is like sleeping on plywood. Otherwise would highly recommend.

The Shuttle to and from the casino was a huge perk. So convenient.

My family and I stay at Hampton Inn locations, from state to state. We enjoy the consistency between locations. Our room itself was comfortable. However, we chose this location, for proximity to where we were going (there were 2 other Hampton Inn locations in the area as well), with the main reason for us choosing this location being price point AND they have an indoor pool. We checked in Friday, late afternoon, and went for dinner, then made it to the pool for a little under an hour, as it remains open until 10pm. The pool and surrounding area, is not well maintained. The ground was dirty, and there were 2 different groups of people eating in there, while signs clearly say no food allowed. Also, there were no towels. I had to go to the desk to request them, which apparently another guest had already requested 15 minutes prior to me. Fast forward to Saturday morning. My family and I ate breakfast at 7am, hoping to get to the pool early afterward. As we got to the elevator, next to the pool, there was a handwritten sign saying the pool wouldn't be open until 12 noon (normally open 6am). We patiently went back to our room to relax. We came back at 12:05, to find another sign, now pushing to pool opening until 3pm. At that point, we got dressed and went out, as we had other plans. So the MAIN reason we booked this location, was taken away from us, without reason. I received a text from Hampton Inn asking how the stay was, and I complained about the pool, but never heard back.

It was disappointing that the restaurant was closed our entire stay (Sun-Mon) and that the shuttle to the casino was only active on Friday and Saturday.

Room was very large, hotel had all that was needed. Pool, fitness ctr, lounge/bar, free breakfast.

If there was a 10 star scale we would give it an 11. It was that good. The salt water jacuzzi was amazing, the pool was really nice and the service was incredible. There is nothing negative to say about this place other than we regret not staying longer but it will be our to-go place from now on. Thank you to the front desk personnel and the shuttle driver, amazing people.

Room very clean. Parking lot well lit. Breakfast plenty of choices. Front desk personnel very professional and friendly.

There had to be 200 hundred ants marching back and forth over the counter in my room the morning of check out. I took a video of it and presented it to the front desk clerk when checking out. I wasn't looking for any sort of comp, I just wanted to make her aware of it. I was informed that it was "that time of year." The next day, my credit card was charged an additional $6 for taking the members only complimentary bottles of water even though they are clearly present on my exit video along with the ants.

Overall it was fine but the bathtub had mildew that was a very large spot and then a smaller spot. Not sure how you can miss that when cleaning crew cleaned the bathroom.

Hallways were dirty with cereal crushed into the rug. Bare foot imprints on the elevator floor and floors around the breakfast stations. It smelt like weed on our floor during the stay.

Dirty showers with hair everywhere, dirty water in swimming pool, very noisy poor isolation you can hear every room & lobby noisy

So pleasantly surprised, very clean, very delicious breakfast each day, and great amenities!

We stayed on this property last month for an overnight stay. Upon arrival to our room, as i was unpacking & hanging our clothes in the closet, i saw an aluminum tray on the shelf above. I took it and was appalled at what was inside. It was molded bread rolls!!! It must have been there for weeks! I called the desk & showed it & the person on duty took a picture & said he will report it to the manager in the morning. He offered to change our room but since its just overnight & we are tired, we stayed. I just did not use the closet I am a Hilton Honors member & i use their properties whenever we go out of town. But this is unacceptable. They are supposed to double check that the room is clean before their guests arrive. When we checked out, i spoke with the Assistant Manager on duty just to make sure she was informed about. She said it was unacceptable & took a picture on my phone, too. She said she will reach out to the owners & that i will hear from her in the next few days. I haven’t heard from her since.

Very clean and updated

Clean room and friendly staff.

Very clean, updated and comfortable:)

Overall amazing place!! Only complaint is our lock was malfunctioning so our room didn’t lock unless we tried to open and close it several times. Maintenance is to work on it though so I’m sure our next stay will be a perfect rating ☺️

Definitely would stay here again. My only complaint was the pillows are really thin. I joked that it felt like a pillow case with no pillow in it. So I will bring my own pillow next time. Otherwise definitely a great stay.

We brought our dog; the hotel is very accommodating- they even give you a sheet with dog friendly spots in the area, pet stores and nearest emergency vet. Staff is very nice. Was clean and comfortable- only 4 stars though- the usb plugs didn't work on the nightstand.

This hotel was in nice condition and was very clean. Our bed was comfortable and the room was spacious. We could hear some noise in the hallway and stairwell across the hall, but not enough to keep us awake. The bathroom was large and clean. The shower had good water pressure, but the curtain was not long enough to cover the entire tub edge, so water got on the floor every time someone used the shower. Slightly annoying. The free breakfast was really good. The omelets were tasty, as well as the bacon and sausage. There were lots of options including oatmeal, fruit, cereal and waffles with toppings. Nice selection. The coffee was good, as well, and plentiful. The pool and jacuzzi area looked beautiful but we didn't have a chance to use it. The first night we arrived too late and the second night, there were a bunch of families with kids in the pool at 9:30 pm so we didn't attempt to use the jacuzzi at that point. The front desk woman was curt with us when we checked in, but the other staff we interacted with during our stay were pleasant. The location was close to the highway, which is convenient, however, our room was very close to the road and the highway noise woke us in the mornings. On the opposite side of the building, the rooms have a cemetery view - green and quiet, but maybe a bit creepy. But if you don't mind that, ask for a room on that side. Overall, our stay was pleasant and we would stay again.

Clean property that looked recently updated. Very convenient on/off highway location with casino shuttles. Our room was spacious and quiet. We would definitely stay here again.

The bathroom barn door wouldn’t stay shut in my hotel room. It would slide back open and it was embarrassing when I was sitting on the toilet and it slid open

The hotel was clean, appeared renovated, friendly staff, and good water pressure in the shower (so important!). The downside was the towels were not soft at all, the bed was very firm and the pillows were very soft/ flat, so neither of us got much sleep because we were so uncomfortable.

Clean and spacious room

The hotel is located next to the highway, so our room was noisy. The fire alarm went off at 5 a.m. Other than that, we enjoyed our stay.

Nice hotel. Everything was clean. It is right next to the highway, so if you are noise sensitive consider ear plugs.

Your manager is extremely aggressive& hostile. I will NEVER use this hostel as long as this manager is employed there. I will also inform our followers (YouTube & FB) of this as well!!!

I booked a room here because we just needed a place to stay the night because we were going to a concert at Mohegan Sun, and I wanted something in close proximity. The hotel was nice and the room was clean. The girl at the front desk was helpful, but the hidden gem of this hotel is Jim the Shuttle driver! I guess I didn't realize they offered a shuttle to the casino. Jim happened to be at the desk as we checked in. He asked if we were going to the concert and told us he drives the shuttle to the casino. Everyone needs to take advantage of this amazing service! We didn't have to worry about driving and finding parking at the casino. If you stay at this hotel, ask for Jim. He is the man!!!

Nicole at the front desk was rude and unreasonably authoritative. Despite being a Hilton Honors member, she showed no interest in acknowledging my membership because I had booked through Expedia. She neither asked for nor looked up my membership information, and she informed me that I would not receive any Hilton benefits. I requested a room not facing the cemetery side, but Nicole curtly replied that I should return after 3 PM, and she might have a room then. Additionally, I requested a first-floor room due to my need for a mobile scooter, but she showed no concern or effort to accommodate this. When we returned after 3 PM, we were given a room on the second floor. Overall, Nicole was very business-like, lacking any courtesy or professionalism expected in the hospitality industry. On a positive note, the pool experience was great, and breakfast was good.

Very nice stay. Clean, comfortable, and everyone that works there - friendly, helpful. Just great. Special shout out to Jay at the front desk who was an absolute angel. Couldn’t have been more helpful and kind.

Nicole at front desk was rude and unpleasantly authoritative. She was not interested that i was a Hilton Honors member since i booked the room thru Travelocity did not ask or lookup my membership and said I would not receive any Hilton benefits. Requested an upper floor on the quiet side to which Nicole retorted i should return after 3pm and she that she "may" have a room then. When we returned after 3pm we were given room on 2nd floor after initially requesting upper floor. Very business like and unpleasant experience with Nicole who lacks common courtesy for someone in the hospitality industry. Pool experience was good. Shuttle to Casino was added benefit. Good location.

Michelle at the front desk was so nice and made sure we enjoyed our stay! Paul the shuttle driver was so nice and really made us feel safe driving in the snow. My husband forgot his wallet at the hotel and he took us back and brought us back to the casino. He was so kind

Stayed only one night and got there fairly late. The guy at the front desk was incredibly friendly and efficient in getting us checked in. Didn’t get a chance to really try any of the amenities but I did push their customer service to a new level for me. I left behind a pair of dress slacks but didn’t realize until 24 hrs later. I called the hotel and they found the pants. They then helped me arrange to have my pants mailed back to my home. It was above and beyond and I’m very grateful. Will definitely return.

I asked a question regarding the shuttle service too and from Mohegan Sun Casino the front desk gentleman gave me the schedule while the driver was standing next to him. I go down 5 min before it’s expected leave time and the shuttle already left! I told both of the gentlemen my husband and I would be back down quickly before the scheduled leave time and the driver left well before. I had to pay for an Uber

The weekend breakfast great. The weekday was less food due to number or occupancy. Felt short changed, why not offer same breakfast just don’t cook so much not alleviate a breakfast meat because it’s during the week. I thought the pillows were stained and sweaty. After further investigation. It was just yellow pillow coverings that made the whole pillow, looked dingy through the white pillow cases. I just felt if you come during the week you get short changed in service and price and when I asked if there was a waters when I checked in, they said oh you’re not a diamond member.

⸻ Overall, the experience was good. However, the person in charge of breakfast was quite rude, which was disappointing. It would have been nice to be treated with a bit more courtesy to start the day on a positive note.

Location to casino and shopping. All was within 7 minutes

This hotel was in nice condition and was very clean. Our bed was comfortable and the room was spacious. We could hear some noise in the hallway and stairwell across the hall, but not enough to keep us awake. The bathroom was large and clean. The shower had good water pressure, but the curtain was not long enough to cover the entire tub edge, so water got on the floor every time someone used the shower. Slightly annoying. The free breakfast was really good. The omelets were tasty, as well as the bacon and sausage. There were lots of options including oatmeal, fruit, cereal and waffles with toppings. Nice selection. The coffee was good, as well, and plentiful. The pool and jacuzzi area looked beautiful but we didn't have a chance to use it. The first night we arrived too late and the second night, there were a bunch of families with kids in the pool at 9:30 pm so we didn't attempt to use the jacuzzi at that point. The front desk woman was curt with us when we checked in, but the other staff we interacted with during our stay were pleasant. The location was close to the highway, which is convenient, however, our room was very close to the road and the highway noise woke us in the mornings. On the opposite side of the building, the rooms have a cemetery view - green and quiet, but maybe a bit creepy. But if you don't mind that, ask for a room on that side. Overall, our stay was pleasant and we would stay again.

It’s right off the highway. It’s less than 10 minutes from Mohegan Sun

Clean property that looked recently updated. Very convenient on/off highway location with casino shuttles. Our room was spacious and quiet. We would definitely stay here again.

I like this hotel because it is 5-10 minutes away from Mohegan sun

7 min from Mohegan…easy drive. Located next to a cemetery and right off highway.

Nice property next to the interstate on one side and a large cemetery on the other. No dramas at all and a great night sleep. We would happily stay here again and the breakfast was good.

This hotel was very clean. It’s close to a lot of local attractions. You will need to drive there however. It is not walkable from this location. If you’re there to go to one of the casinos it’s only maybe a five or 10 minute drive. This hotel was very clean and the staff was really nice. The room is very spacious. And I like that we had a microwave and refrigerator. Despite being next to the highway, it was very quiet. I would definitely stay here again.

Close to Mohegan

Nice hotel. Everything was clean. It is right next to the highway, so if you are noise sensitive consider ear plugs.

It seemed hard for anyone to get the staff to do much- getting towels at the pool, still waiting; hot water was empty, there was a baseball team in the lobby all making hot cocoa but it was empty the whole day after; breakfast was good but everything kept running out. Other than that, it was a good stay and a very nice place.

Breakfast was very good. The waffle maker

This hotel was in nice condition and was very clean. Our bed was comfortable and the room was spacious. We could hear some noise in the hallway and stairwell across the hall, but not enough to keep us awake. The bathroom was large and clean. The shower had good water pressure, but the curtain was not long enough to cover the entire tub edge, so water got on the floor every time someone used the shower. Slightly annoying. The free breakfast was really good. The omelets were tasty, as well as the bacon and sausage. There were lots of options including oatmeal, fruit, cereal and waffles with toppings. Nice selection. The coffee was good, as well, and plentiful. The pool and jacuzzi area looked beautiful but we didn't have a chance to use it. The first night we arrived too late and the second night, there were a bunch of families with kids in the pool at 9:30 pm so we didn't attempt to use the jacuzzi at that point. The front desk woman was curt with us when we checked in, but the other staff we interacted with during our stay were pleasant. The location was close to the highway, which is convenient, however, our room was very close to the road and the highway noise woke us in the mornings. On the opposite side of the building, the rooms have a cemetery view - green and quiet, but maybe a bit creepy. But if you don't mind that, ask for a room on that side. Overall, our stay was pleasant and we would stay again.

Shower pressure was not strong Breakfast was cold and few choices Room was nice

A great breakfast spread.

The hotel was clean and comfortable. Suggesting for breakfast, that you have more than one waffle maker, as it was a long time for everybody to get through the line to make a waffle I’m having two or three would help move the line and be more efficient

It was disappointing that the restaurant was closed our entire stay (Sun-Mon) and that the shuttle to the casino was only active on Friday and Saturday.

The weekend breakfast great. The weekday was less food due to number or occupancy. Felt short changed, why not offer same breakfast just don’t cook so much not alleviate a breakfast meat because it’s during the week. I thought the pillows were stained and sweaty. After further investigation. It was just yellow pillow coverings that made the whole pillow, looked dingy through the white pillow cases. I just felt if you come during the week you get short changed in service and price and when I asked if there was a waters when I checked in, they said oh you’re not a diamond member.

The breakfast was good and staff kept up with replenishing as needed. The breakfast area with seating isn’t very big, but its clean. The hotel is clean and has friendly staff. Parking was easy. Will visit again.

Clean hotel and spacious. Needs better breakfast options.