Hampton Inn & Suites Houston I-10 West Park Row

It was safe and close to many areas of interest.

My truck and 2 other trucks were broken into on the same night. Staff was no help with the police. They claimed they didn't have cameras even though you can see them in the parking lot. They're just to give you a false sense of security. One of the trucks was parked right next to the front entrance. I asked for them to comp my room and they said no. Onto the room, The beds were not comfortable, the fitted sheets would not stay on the bed. You would wake up laying on the bare mattress. the pillows were very small and flat. You have to request room cleaning the day before. Continental breakfast was a joke. Coffee was luke warm. No water bottles in the room to make your own coffee. The list goes on. I will not recommend this place or any affiliated hotel to anyone.

Stay was awesome! Stayed 2 days - no hot water! Didn’t complain - just took cold showers- it was actually refreshing g since it’s so hot outside—front desk /breakfast/pool- were great!!

Our work truck was broken into. Police officer said this is a common occurrence at this location. Front desk said they do not have cameras. Had $6,000 in tools stollen. I do not recommend staying here.

Floor was sticky. After the stay I found very small mount of unknown charge. They said that it's parking fee which they never told me when I checked in and supposed to be available for free parking. I complained and they refunded but weird feeling.

My issue with this hotel is the safety, which was honestly very surprising for the surrounding area its in. The hotel is within walking distance to the children's hospital & the area is not really located in an area were you would say is "run down". However, that first night we stayed two vehicles were broken into. Our vehicle had the passenger window busted & ransacked & it is my understanding the other couple's vehicle had the same thing occur to them. Do not know were they were parked, but I was parked at the front the hotel, east of the entrance, by the lamp post. You would think that parking spot would be safe. While reporting the incident to the lady at the front desk, she happened to mention that these were not the first break-ins that has happened at this hotel. Apparently, they have had several incidence of break-ins d/t the fact there is an apartment complex surrounding the hotel. It is believed that someone or two or more persons who live in those apartments are responsible for these break-ins. While waiting to get the window fixed on my vehicle, I walked around the parking lot & noticed pieces of glass at several different parking spaces. There was even a large portion of a car door window which was thrown into a bush on the east side of the building. What is even more disappointing about all this, especially knowing this has been a problem in the past, they have no camera's around there property, only two at the entrance. If you decide to stay here, BUYER BEWARE!

We were able to park close and lot was well lite.

Great staff, great breakfast and plenty of parking

I booked at Hampton Inn Park Row in Houston for two nights through Hotels.com. After check-out, I was charged "parking recapture fees" and tax, for a total of $8.38. This constitutes as a junk fee. I was not notified about this parking fee directly, nor was it warranted. My booking confirmation and my receipt from Hotels.com do not list this fee. I was not told about it at check-in. When I contacted the hotel, I was told that this was a "self-parking fee" - but they didn't even confirm I parked there. Hotels.com then contacted them, and the management claimed that this was a "parking maintenance fee" that they charge to everybody. Hampton Inn insisted it was on their website. However, in order to see this fee, I had to actually go into their website to make a NEW booking, and scroll all the way down into a pull down tab for "View Optional Services". Under that tab it listed "Self Parking: $3.87/day". So which is it: a self parking optional service, or a mandatory fee charged to everybody, regardless of whether they parked there? It is very clear that Hampton Inn is charging customers fees that they are going out of their way to hide. I should note that Hotels.com did later point out that the "Self Parking" fee was listed under additional policies on their website. I did miss that. But it was irrelevant as I did not park there! And the hotel is claiming this is a maintenance fee, which is contradicting their own website.

Staff very nice. Enjoyed the pool and breakfast each day.

It is a nice location to the hospitals nearby. Hotel was in good condition and clean. The staff was also very friendly and courteous.There was however an ant problem in our room, even when there was no food present. That's the only knock against it.

The air condition vents leak. The carpet is damp and the entire hotel smells very musty. Many of the common areas were not clean. There were dirty linens in the hallway overnight. Would not recommend.

Property was quiet. Rooms were clean.

Super upset with one of the rooms . It had some kind of bugs. Was bitten all over body Hard to believe for that type of establishment

This is at best a 2 star place to stay. 1 room even had dead roaches in the refrigerator. The bathrooms and the rooms were not as we saw in the pictures. There was no upfront conversation about any charges. From my $100 deposit for two rooms for our 2 day stay, they deducted $8.98 for something?! for each day. God knows what. Their main entrance doors were getting stuck and they fixed it whilst we were there. They don't give you a small water bottle for welcoming guests. There was no soap or lotions filled in the bottles there. You had to ask for room service as soon as you walk in or else they don't come in. Some people have revved up about the property. Maybe they saw something in the property we didn't.

Clean room and quiet hotel

The dirtiest hotel I ever stayed at and was quite shocked to be woken up with bedbugs crawling all over the pillows and bites on my arm definitely would not recommend this hotel stay at your own risk rooms were dirty too!

There was some food from previous guest in the refrigerator of the room

Very nice place to stay. Breakfast is basic but still nice to have something. Only negative was toilet was dirty around the outside. There was urine spots, but we would stay again still

Super clean Janell was super friendly & informative!

Staff were kind and rooms were great. Only issue was the air conditioner, 73 was too hot, and 72 was freezing. Something was really wrong with it.

Everything went well, the king suite is very spacious

Only real problem was several electrical outlets did not work.

Great towels. The suite was a good size.

There was so much noise from upstairs guests, footsteps all night, kids running around.

Check in could have been more welcoming and informative. Room and bathroom were large and generally very clean; bed comfort was average. Breakfast had reasonable choice. Overall recommended and good for a short stay.

The staff was amazing. Upgraded my room because they had a better one available. Breakfast was hot and delicious, and the room was so huge!

Location and breakfast. Noise Night from the water heater next to where we were staying. Loud dripping sounds throughout the night, guests stomping above us, $4.00 bottle of Sprite. Other than those things, it was a good stay.

Everything was great from check-in to checking out. Only thing that could be better would be the beds. Way to hard.

In room phone not working

They never came to clean the room or offer fresh towels and when I went to ask the cleaning lady for some they just looked at me (yes they did speak English) and told me they didn’t have any but then gave it to me anyways. Was just a really weird interaction with them. The hotel charges a 12.57 parking fee that the concierge did not tell me about and they also charged me 200 dollars on top of the 50 dollar incidental fee that was also not discussed with me. The place was clean and the bed was comfortable but the experience was weird and I didn’t appreciate the surprise charges. Even though it will be refunded I would have liked to been told about it before them just charging me. I have stayed at Hamptons in the past and never went through this which is why it’s weird to me.

It was a great stay! The staff was amazing!!!

My truck and 2 other trucks were broken into on the same night. Staff was no help with the police. They claimed they didn't have cameras even though you can see them in the parking lot. They're just to give you a false sense of security. One of the trucks was parked right next to the front entrance. I asked for them to comp my room and they said no. Onto the room, The beds were not comfortable, the fitted sheets would not stay on the bed. You would wake up laying on the bare mattress. the pillows were very small and flat. You have to request room cleaning the day before. Continental breakfast was a joke. Coffee was luke warm. No water bottles in the room to make your own coffee. The list goes on. I will not recommend this place or any affiliated hotel to anyone.

The person they have working the overnight shift was very rude and threatened to cancel my reservation because I didn't want to pay for parking even though I did even have a care. I understand that the hotel already has a parking tax that the charge. To be charged for a vehicle and I didnt have one is unacceptable. The lad who worked in the morning was very well mannered and helped me get everything situated with my room.

The staff is extremely professional and knowledgeable. Great accommodations

The person that checked me in was very helpful. I was meeting my daughter there with her three year old twins and needed some items, She gave me directions to the closest store to pick up my items. She was very friendly when my family arrived. We all enjoyed our breakfast before heading out.

Everything was great! Kudos to the staff at the counter, especially to the lady who checked us in. She made the check in/out process so easy. Her customer service was outstanding. I'm sorry I can't remember her name. Hopefully you can find it in my invoice.

The staff was amazing. Upgraded my room because they had a better one available. Breakfast was hot and delicious, and the room was so huge!

Didn’t like customer service . Front desk was rude when asked if there were any rooms available who have not recently had pets . No eye contact , no directions to elevator or information on breakfast or parking. Dated room pet smell and pictures are false advertisement.

The staff was incredibly polite and very helpful.

It was safe and close to many areas of interest.

It is a nice location to the hospitals nearby. Hotel was in good condition and clean. The staff was also very friendly and courteous.There was however an ant problem in our room, even when there was no food present. That's the only knock against it.

Fine dining, great area and easy access to I10 makes this location a perfect 5 star. Will definitely stay here next time.

Great hotel, convenient location..

We enjoyed the local restaurants and shopping nearby.

We enjoyed our stay at this location. It was close to family and relatively close to shopping. Front desk personnel was friendly. We were in town for a family funeral. And I referred my cousin and his wife to this location too.

The hotel was nice . It’s close to MD Anderson West. If you book through the hotel direct they will give a 20% discount for MD Anderson patients. First morning breakfast didn’t have many options for Gluten Free. The second morning was much better. They had eggs, sausage and potatoes. They also had gluten free muffins. Will be staying here again.

Had to have an outpatient procedure at Houston Methodist West Hospital and had to be there at 0600. Hotel is just across from Tx Childrens Hospital West and down the block from Methodist West Hospital. We were very impressed with the room. It was clean, spacious and nicely furnished. The bathroom had a HUGE double shower and they use the refillable amenities, (no mini plastic bottles going into landfills). Will definitely stay again and recommend to others.

Every time we have a trip to Katy, TX we try to get a room in this location because it very convenient and closed to where my family live to visit.

Great location. Friendly staff

Generally very good. Breakfast is good but not excellent. Shower gel was empty.

The person that checked me in was very helpful. I was meeting my daughter there with her three year old twins and needed some items, She gave me directions to the closest store to pick up my items. She was very friendly when my family arrived. We all enjoyed our breakfast before heading out.

Great stay. Clean, quiet, good breakfast options & staff was friendly.

Breakfast was good and the variety was great.

The hotel was nice . It’s close to MD Anderson West. If you book through the hotel direct they will give a 20% discount for MD Anderson patients. First morning breakfast didn’t have many options for Gluten Free. The second morning was much better. They had eggs, sausage and potatoes. They also had gluten free muffins. Will be staying here again.

The staff was amazing. Upgraded my room because they had a better one available. Breakfast was hot and delicious, and the room was so huge!

Spacious room, clean and comfortable with a free breakfast!

Clean, comfortable and loved the breakfast

Staff was nice. Breakfast needs variety, they did not even have bacon. Room was supposed to be cleaned every other day. We spent 3 nights and they never came. When you get to your hotel room late at night you want it to be neat and clean. We did not complain, it was late and we were tired.

Friendly staff, good breakfast and comfortable room.