Rio Motel and Suites Wildwood Beach & Boardwalk

We enjoyed staying at the Rio, Our room was clean, it was quiet, And everyone was friendly! Thank you

Was very good staff,air conditioning, clean room more important close to the Wildwood

This hotel is disgusting and the management is horrendous. The hotel “office” is offsite at a property down the street with no one at the property to assist you if necessary. We were given a key to a room that was dirty and had to wait for it to be cleaned. Even after it was cleaned, there was trash under the beds and dirt on the floors. We were asked to pay $10 in cash for parking which was never disclosed and seemed to be a scam so we refused. The parking lot consists of 3 very tiny parking spots, so not sure where you have to park once those are full. The air conditioning in our room did not work at all leading to a very uncomfortable and sleepless night. When we brought this to the managers attention, we were told we should have contacted her when we noticed the issue, which was 11pm, and she would have had someone come and replace the unit, which would have been ridiculously inconvenient. We requested a refund and she refused and basically criticized us for booking through Expedia, using that as an excuse to not take accountability or offer compensation for any of the issues. The hotel lacks basic amenities, for example, the “ice machine” is a small countertop machine with very little ice for guests at 2 properties. Management is rude and unhelpful. Avoid this property

Room was very clean, tidy. Nice clean smell. We had a MW, full fridge, TV channels were great. I have a 4 because the parking was really bad and usually with checking in we get instructions or here’s what’s available for you but it was like we were sent on our own because we had to check in at a nearby hotel, not the one we stayed in. The first day we parked on the premises I was blocked in and could not get out. I had to walk back to the other hotel to ask for parking resolution. The receptionist was super nice and gave me a spot at the other hotel but I would like to have gotten instructions on parking when I checked in. Not a real inconvenience but a small hassle. All and all though it was a fine stay.

Got there at 3 for check in and didn’t realize I had to go to another hotel a block away. not a big deal until you have to walk back there 3 times because they don’t know where the key is. House keeping was not done cleaning the room till almost 4 pm. I had to wait outside with my 2 kids and wife for a hour. Then we finally get into the room and someone else’s underwear was left under the bed and 2 lighters. Shower pressure was non existent and same with the kitchen sink. All of the dirty sheets were stored under the stairs outside along with extra kitchen wares(cups plates bowls) just sitting in a laundry basket under the outdoor stairs.